Head of Operations

Age UK Gloucestershire is an independent, local charity working in the community to support older people, their families and carers. Established over 35 years ago to support the people of Gloucestershire, we are a partner to the national charity, Age UK. However we are responsible for our own funding, set our own priorities and are governed by a board of Trustees drawn from across Gloucestershire.

This is an exciting time to join our charity. Last year we welcomed a new CEO and Chair. This year we are looking forward to building on the great successes of the past to deliver on our key priorities:

• Be the safe place to turn to
• Create a positive narrative around ageing
• Ensuring older people have a voice
• Reduce loneliness and isolation
• Develop partnership working

We have exciting plans to refresh our strategy,

• Putting people at the heart of everything we do.
• Create a more accessible Information, Advice and Guidance service.
• Transform the way we work,
• Develop a more sustainable business model
• Become more vocal in promoting the positive message of ageing well

This role is critical as the strategic lead for our operations. Building relationships with our partners across the VCSE and statutory sector. Being an ambassador for older people of our county and leading our incredible teams who deliver great outcomes and impact.

The Head of Operations will be responsible for enabling the delivery of our services, in line with the requirements and our ambitions for performance and quality. Providing an excellent experience for those we work with. You will work in partnership with funders and contractors, developing the current services and identifying opportunities for new services.

You will work closely with the CEO and Head of Fundraising and Communications to provide effective and inspiring leadership for the organisation, deliver on the 2040 strategy, embed our values. Prepare and shape the annual operational plans and budgets which support AUKG strategic vision.

For this role we are looking for someone who has:
• Experience of leading and managing teams
• Demonstrable track record of successfully developing and delivering high quality services.
• Experience of managing and motivating both employed and volunteer colleagues.
• Experience of developing strong relationships
• Excellent communication and interpersonal skills
• A positive attitude towards and an interest in meeting the needs and expectations of older people.
• Experience of managing budgets.
• Experience of project management.
• A strong affinity to the vision of AUKG.
• Knowledge of the health sector desirable.
• Charity experience desirable.

In return, we can offer great benefits, flexibility and the chance to be part of a growing local charity, which is making a difference to thousands of older people across Gloucestershire.

Job advert closing date 24th March 2025. Interviews early April 2025.