Quality Assessor

Age UK is recruiting for Quality Assessors to join an established Quality & Compliance team on an ad-hoc basis, to conduct assessments of Information and Advice services that require the Quality of Advice Standard.

This exciting position offers home-based, ad-hoc working and the opportunity to work with committed colleagues across Age UK's wide network. Occasional travel will be required for team meetings and partner visits.

When required, you will be utilising your skills and experience within a similar field of advice to carry out quality assessments of our services, produce written reports on your findings and contribute toward the continuous improvement of services provided by the charity.

Pay rate £23.50 per hour and £11.00 per hour for travel time after 2 hours travel

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience
Extensive and relevant experience in an advice service in at least 2 of the following areas of law: welfare benefits, community care, housing. A, I
Demonstrable experience of supervision of advice work A, I
Experience maintaining case recording systems and procedures, ideally electronic. A, I
Skills and Knowledge
Knowledge and understanding of good practice in managing and delivering information and advice services. A, I
Relevant knowledge of key advice issues affecting older people across at least 2 areas of law: welfare benefits, community care, housing. A, I, T
Ability to make rigorous, fair and impartial assessments against benchmarks of I&A services. T
Excellent organisational skills, including the ability to manage workload and prioritise.
A, I
Strong written skills, including being able to edit reports and match indicators to evidence. A, T
Good time management skills, and the ability to meet deadlines. A, I
Good IT skills including an ability to use Microsoft Office, and online systems for bookings, assessing case records in Partner databases. A, I
Clear understanding of the principles of confidentiality and data protection. A
Knowledge and understanding of the equality and diversity issues affecting the delivery of I&A services. A, I
Personal attributes
Effective communication skills, both interpersonal skills and the ability to write effective reports. I, T

Great to Have's:

Experience
Delivery of an advice service to older people A, I

Skills and Knowledge
Understanding of the issues affecting older people seeking advice. A, I

Other requirements:
Ability to travel to a range of locations for assessments, and for meetings at the London Office - EC3N 2LB (which may involve overnight stays.)
Ability to access a computer, confidential workspace, key advice texts and to work online. Technical equipment not provided.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

For a full list of benefits please click here