Age UK is a charity for everyone, and our vision is a world where you and your loved ones can make the most of later life. If you are looking to use your technical expertise to make the UK a better place to grow old, then we have the job for you.

We are recruiting for a Head of Service Delivery - IT to join Age UK on a 12-month fixed term contract.

Reporting to the IT Director, you will be responsible for right-sizing, building and managing your own exceptional team who you will lead through a 12-18 month transition of services in-house, from a third party, and onward into live service.

During and after this transition you will have accountability for the end to end user journey of our staff, supported by the strongest of Joiner, Mover, Leaver processes, understanding and accounting for user needs in all processes, and enabling the organisation to deliver critical support to our service users and stakeholders.

With a Service Desk Management background, you will understand and promote the importance of data, and will have the ability to recognise, understand and implement levels of customer service which are nothing less than outstanding.

You will leverage your in relationship and stakeholder management to positively and confidently engage with users throughout the organisation, understanding their requirements and recognising opportunities to improve our services. You will be comfortable meeting these challenges head on, building trust and inspiring confidence in users that you will deliver any agreed outcomes as promised.

This is an exciting hybrid opportunity, offering flexible working between home and various office locations throughout the UK.

You will have:

* Experience of managing a service desk
* In depth knowledge of Service Management principles and in-depth knowledge of ITIL framework.
* Built, developed and managed processes and procedures which improved service, added value, reduced costs/time
* A passion for systems and processes and be detail orientated
* Used data to drive systems and processes improvements
* Demonstrated excellent supplier management skills, ideally with a breadth of supplier sizes and complexity
* Experience of continuous improvements to IT services under a CSI model
* Managing complex outsource suppliers
* Implemented/Upgraded or configured an ITSM system
* Maintained and built operational and service data to drive service excellence. This can cover but isn't limited to: Application management, estate knowledge, such as suppliers, services and assets, service improvement metrics such as KPI's, service stats and team performance stats
* Worked within an IT senior management team at a leadership level
* Installed/Migrated/Upgraded Service Delivery tool
* Managed a diverse service delivery team which could have been a mix of in and outsourced resources
* Strong customer service skills, be able to deliver results by encouraging a strong team ethos approach
* Effective communication and engagement of staff, with the ability to communicate effectively and persuasively with both technical and non-technical colleagues orally and in writing

The following qualification is desirable but not essential:

* ITIL Service Management qualification

What we offer in return:

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Age UK are recruiting for a Technical Advice Support Officer to provide advice and technical guidance, training and briefings to staff and volunteers across the Age UK network. The post holder will develop, write, and update factsheets, guides and web content in relation to housing and energy issues faced by older people, as well as identifying emerging themes and suggesting solutions.

The successful candidate will ideally have an extensive working knowledge of housing legislation, guidance, and case-law, in relation to private and social housing, security of tenure and tenancy types, as well as sheltered and specialist accommodation.

To be considered for this role, you must be able to demonstrate technical knowledge in this specialist area and be aware of national and local practice and how it interacts with a range of issues affecting older people.

All applications must be supported by a full cover letter, highlighting your relevant experience, transferrable skills and why you wish to work for Age UK.

You will have:

• A detailed knowledge of current housing legislation and regulatory frameworks, national and local practice and how it interacts with a range of issues affecting older people.
• Good writing ability and the ability to translate complex written information into clear and concise content for a range of audiences.
• Substantial relevant experience working in an information and advice role providing services to high quality standards.
• Understanding of how to provide holistic, accurate, and prompt second-tier advice on individual queries.
• The ability to provide training and communicate with other advisers about housing and energy issues.
• Knowledge of, or ability to learn about, the UK energy market, (e.g. how to save energy and switch suppliers).
• Ability to analyse data and identify trends and make policy and influencing recommendations based on findings.
• Presenting skills including the ability to represent Age UK at a wide range of stakeholder events
• Excellent IT and project management skills.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Could you be our new Head of Procurement?

Age UK are recruiting for this exciting new post in our efficient Finance team.

The successful post holder will manage the Procurement process effectively for Age UKs Charity & Commercial divisions to agreed deadlines, upholding brand accuracy and corporate identity quality standards, whilst working and managing the relationship with our outsourced Procurement As A Service partner.

This is a hybrid opportunity, offering flexible working between home and a central London co-working hub.

You will have:

* Proven purchasing experience within a print environment. Additional Media experience a distinct advantage.
* A proven track record of senior management experience in procurement & print production preferably within the voluntary and/or commercial sectors including managing major supply contracts for goods and services.
* Proven knowledge and understanding of the legal issues relating to purchasing including contract law. A thorough understanding of contracts, monitoring
systems and processes
* Successful record of formulating and delivering strategy and evidence of creating and delivering implementation plans.
* Ability to analyse, understand and monitor external and organisational contexts.
* Ability to lead and manage team of professional staff within a multi-site, nationally distributed operation
* Ability to think, act and communicate strategically
* Strong consultancy/advisory skills including excellent analytical, problem solving and critical reasoning skills.
* Skills in managing change with the ability to lead and win the commitment of those directly affected.
* Excellent communication, with the highest level of negotiation, influencing and presentation skills.
* A team player approach, with the ability to build relationships and work effectively with a wide range of people.
* Ability to communicate with differing levels of responsibility within Age UK with different levels of understanding of procurement policies, procedures and processes.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Equality, Diversity and Inclusion are deeply important to Age UK. We champion equality and fairness for older people and in turn we are committed to being an inclusive employer that values the diversity of our people.

We're recruiting for a new impactful role, Head of EDI, to lead on the development and delivery of our internal ED&I strategy and our ambitious plans, promoting diversity, helping the organisation to be an inclusive employer that values difference, actively addresses discrimination and creates a sense of belonging, where colleagues feel valued, developed and can be themselves at work. As part of the wider senior HR team, this role will play a pivotal part in all key HR initiatives and practices.

All applications for this role will be anonymised, we won't know your name, address or gender until after shortlisting for interview has taken place. We want to select the best candidate for this key role based on lived experience and passion, rather than qualifications.

Are you the leader that will enable us to reach our goals?

This a hybrid opportunity, a mix of office and home-based work, our offices are in Ashburton, Devon or London - so you could reside closely to either location.

You will have:

* Deep understanding and experience of leading an ED&I strategy for a medium or large organisation
* Massive passion for breaking down barriers and challenging inequalities
* Excellent interpersonal skills as a strong influencer and relationship builder
* Effective communication skills with an ability to inspire others
* Comfortable to challenge others to drive change
* Ability to analyse data, draw appropriate conclusions, and communicate these
* Experience of using various IT software and MS applications
* Excellent time management
* Ability to work as part of a team and autonomously

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Age UK's Advice Line are seeking a competent experienced people manager working as part of an experienced team to oversee the day-to-day operation and proficient delivery of our Advice Line and support our busy and growing team of Advisers in the Blackpool area.
We have adopted hybrid working as a team and this includes our managers, there is a requirement of attending the office 1 or 2 days a week depending on the needs of the team. The role has an on-call element to ensure that the teams working outside of standard office hours get the best support available.
In addition to the broad range of duties in the role (Full Job Description available) we are seeking candidates with experience of managing a diverse team of Advisers, delivery of services remotely via the telephone, email and webmail, and experience of providing a high quality service operating within specific quality assurance frameworks and requirements.
The Advice Line provides a front line service to older people and their families and knowledge/experience of delivering complex Information and Advice, ideally in Community Care, Benefits, or Housing would be an advantage.
* In conjunction with the other Advice Line Operations Managers & Quality and Performance Managers you will oversee the day-to-day operation of Age UK's Information & Advice service, ensuring that KPIs, quality processes, service specifications, and other requirements are delivered
* To deputise for the other Advice Line Operations Managers & Quality and Performance Managers you will, and cover any periods of absence as required..
* Line management of our Advisers, including responsibility for: recruitment and induction; learning and development; planning work programmes; regular supervision; attendance and disciplinary/capability issues; and effective performance management.
* Contribute to and assist with the production of training materials, development of new partnerships, reports, and other new initiatives
* Support the work of colleagues across the Services division including supporting strategic goals and other cross-divisional objectives as required
* Perform any other tasks appropriate to the grade of the post as requested by the National Manager - Advice Line
* Support wider team to deliver KPIs, including contact time, call length, and quality targets

Please note we will be actively interviewing throughout the advertising period; early application is highly recommended.

You will have:

* The ability to take an active role within the wider National Services department management team, supporting colleagues and other teams as appropriate, to ensure the successful delivery of Age UK's national services and programmes.
* Excellent communication skills to include liaising with other departments and subject matter experts as appropriate (e.g. Safeguarding, Media, Policy, Campaigns, Fundraising, and our Technical Advice Support Officers)
* Proven ability to manage a diverse team with differing levels of skills and experience
* Ability to absorb large amounts of complex subject matter and effectively cascade this information, both orally and in writing, to all direct reports
* Understanding of the needs of older people and how a charity such as Age UK can support them

* Competent in IT skills to include word processing, internet, email and Microsoft Office in general
* Demonstrable experience of supporting a team to provide a quality service within specific guidelines / requirements

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Age UK are passionate about raising much needed funds to benefit older people across the UK. Can you help us?

We are looking for a confident Assistant Store Manager to help ensure the ongoing success of the Amersham branch.

You will provide a quality retail service, aiming to surpass targets and expectations. If you have worked in a similar role and have strong retail and customer service skills, we are keen to hear from you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

This salary advertised for this retail vacancy is effective from 1^st April, 2022

About you:

* Proven retail experience
* Helping the Shop Manager drive the success and profitability of the store, covering for management when necessary
* Leading by example, offering excellent customer service levels at all times
* Displaying goods effectively and maintaining the shop's appearance
* Recruiting, supporting and training the volunteers in the shop, as required by the Shop Manager
* Encouraging engagement in the shop and the work of Age UK
* Generate stock donations to meet sales requirements
* Travel within the region where required in the performance of the job, to provide cover in another shop, or for training activities

What we offer in return:

* 25 days holiday + Bank Holiday allowance - (pro-rata)
* A generous pension - we will contribute up to 6%
* Shopping discounts
* Life assurance and many more…

Additional Information

To comply with UK legislation we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So we are particularly keen to hear from applicants from these groups.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

We are looking for Store Managers just like you - impactful, motivated, down to earth people who love to make a difference in the lives of their team and customers.

If you can provide a high-quality retail service, have excellent customer service skills and can effectively manage our friendly team of staff and valued volunteers, we are keen to hear from you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

About you:

* An experienced retail manager with passion to maximise shop income and promote Gift Aid to customers
* Leading by example, implementing the highest standard of customer care and service
* Recruiting, managing and training our supporting staff and volunteers
* Ensuring all administrative and financial procedures are followed
* Work closely with the Area Sales Manager
* Travel within the region to provide cover in other shops or for training
* Health & Safety knowledge

What we offer in return:

• 25 days holiday + Bank Holiday allowance
• A generous pension - we will contribute up to 6%
• Shopping discounts
• Life assurance and many more…

Additional Information

To comply with UK legislation we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So we are particularly keen to hear from applicants from these groups.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK’s award-winning Fundraising team are recruiting for two Direct Marketing Executives within our Acquisition team! This is an exciting opportunity for someone who has experience working within a dynamic and fast-paced marketing team.

The key focus for these roles is to manage direct marketing campaigns that inspire donations from new supporters. These campaigns span a variety of channels, which to deliver will require you to be effective at budget, project, and stakeholder management. Analysing audience response and fundraising performance play a vital role in our understanding of donor motivations, and your insights will help us to shape how we reach potential supporters and attract them to our cause.

These roles would best suit marketers who have experience acquiring new customers or supporters and driving incremental sales or income. We’re looking for individuals who are creative and passionate team players with a keen eye for detail. In this role you will be able to develop your skills whilst working as part of an ambitious and collaborative team. 

This is a hybrid role (a mix of both office and home-based working). The successful applicants will be required to commute to the central London workspace at least once a week.

We welcome and will consider applications with a flexible working request; please state in your covering letter the number of hours you’d like to work weekly.

About the role:

* Delivering direct marketing campaigns to attract new supporters.
* Working with internal teams and external agencies on all aspects of campaign set-up including fulfilment, print and design, and reporting.
* Understand acquisition audiences need and motivations to inform marketing content and channel plans.
* Reporting to and working with the Direct Marketing Manager for Acquisition to manage income and expenditure budgets for agreed campaigns.
* Delivering campaigns autonomously or as part of an integrated approach across fundraising and the wider Age UK group.
* Taking a bold approach to innovation to find new ways to attract supporters.

What we offer in return

* Competitive salary, 26 days annual leave, plus bank holidays and annual leave purchase scheme.
* Hybrid and flexible working between home and a central London co-working hub.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

At Age UK we want to be here for every older person, especially those who need us the most. This means particularly older people with health and care needs and disabilities, who are carers, lonely, living on a low income, or who face a combination of these and other challenges. Some groups are also at greater risk of poor outcomes in later life than others, including those from BME communities, LGBT, and women on their own, often widows.

Advocating with and on behalf of older people like these and providing them with platforms to advocate for themselves is crucial to us. And because the needs and interests of older people are so wide-ranging this requires us to influence not only Parliament, Government and the NHS, but sometimes the private sector and regulators too.

We are recruiting for a Senior External Affairs Manager for a 12-month Maternity Cover contract - to help develop and oversee the delivery of Age UK's integrated public affairs and campaigning work. Your overarching aim will be to create sustainable change for older people in line with our strategy and goals, to the benefit especially of those who need us the most.

You will develop and implement effective public affairs and campaigning approaches that really hit home and produce results. To achieve this you will work collaboratively with the External Affairs team, other Age UK colleagues, our network of brilliant local Age UKs, and other charities and organisations that share our campaigning aims. You will also have access to one of Age UK's best campaigning assets: several hundred thousand campaigners, many of them older people, who work with us to influence change. Age UK is consistently ranked in the top ten influencing charities at Westminster, often the top five.

Age UK is committed to being an inclusive organisation and we are working hard to diversify our workforce, so that regardless of who they are older people feel at home with us. We are open to job-share applications and more generally to conversations about flexible working patterns of all kinds, from day one in the job. Above all, we want to select the best candidate for this role. To ensure fairness, all applications will therefore be anonymised until interviews have been confirmed, so that our shortlisting is purely based on what a candidate can bring.

You will have:

* Experience of managing and working in campaigning environments, and a track record of national influencing achievements
* Experience and practical understanding of English and UK politics and government
* Experience of developing and operationalizing public affairs and campaign strategies
* Experience of managing people and budgets
* Excellent influencing skills - communication, presentation and networking
* Excellent collaborative working skills

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Age UK are seeking a Salesforce Administrator to join our Quality and Transformation Team.

As a Salesforce Administrator with Age UK you will work closely with our Brand Partners on a day-to-day basis to support their use of a Salesforce solution. This will involve dealing with enquiries from Partners, working with our support provider to manage the solution, contributing to new developments, improvements and problem solving.

Utilising their previous experience, the successful candidate will be supporting a large Salesforce instance and operating within defined governance and processes. The role will also involve a lot of direct communication with frontline service delivery staff and therefore the successful candidate needs to be comfortable engaging with stakeholders at all levels.

You will have:

• A good understanding of the delivery of services for older people
• The ability to demonstrate approach to continuous learning and development within the Salesforce platform
• Excellent time management and organisational skills
• A positive outlook and proactive approach.
• Good communications skills both written and verbal.
• Excellent interpersonal skills
• The ability to translate communicate and support Brand partners complex data-related issues to the varying levels of stakeholder audience
• Good knowledge of Microsoft applications including Teams and Excel

.

Must haves:

• Strong Salesforce product knowledge, with at least 2+ years of Salesforce Administration
• Active Certified Salesforce Administrator
• Experience in Service Cloud and Non-Profit Success Pack
• Experience configuring a Salesforce solution to meet the needs of non-profit organisations and/or service providers

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are looking for Store Managers just like you - impactful, motivated, down to earth people who love to make a difference in the lives of their team and customers.

If you can provide a high-quality retail service and effectively manage our friendly team of staff and valued volunteers, we are keen to hear from you!

The successful post-holder will maximise store sales and profits as well as manage the day to day running of the store. Representing Age UK as an efficient and charitable organisation by ensuring that your actions reinforce the Age UK values and beliefs.

Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams.

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

You will have:

* Experience in a performance driven retail/customer centric environment
* Experience of managing people
* Ability to lift and carry bags of stock up to 10kg's
* Ability to build, retain and develop a team
* Strong drive to achieve results through others
* Ability to delegate, coach and listen
* Ability to manage time under conflicting priorities
* Ability to motivate self and others
* An open and adaptable approach to change and be able to support others through it
* Experience of communicating with a diverse workforce and customer base
* Ability to establish and maintain successful retail processes and merchandising
* IT literacy and numeracy skills

What we offer in return:

* A 35 hour working week
* 25 days holiday + Bank Holiday allowance
* A generous pension - we will contribute up to 8%
* Shopping discounts
* Life assurance and many more…

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK have more than 250 Charity Shops across the UK - join our fantastic team and help us make a difference to the lives of others!

Our amazing Assistant Managers support our Shop Managers in all aspects of the business and may hold responsibility for some of the aspects of the shop whilst the overall accountability remains with the Shop Manager.

Assistant Managers have good customer service skills and the confidence to cover for the Shop Manager for short periods of time, whilst working in collaboration with management at all times.

You will have:

* The ability to work collaboratively and consultatively with the Shop Manager
* Ability to lift and carry bags of stock up to 10kg's.
* Be able to lead a team of volunteers and staff
* Ability to delegate and coach staff
* Excellent customer services skills
* The ability to manage time under conflicting priorities
* IT literacy and numeracy skills
* Ability to lift and carry bags of stock up to 10kgs?

Ideally you will also have:
* The ability to understand and establish successful retail processes
* Ability to understand basic financial reports
* Experience in a customer facing role

What we offer in return:

* A 35 hour working week
* 25 days holiday + Bank Holiday allowance
* A generous pension - we will contribute up to 8%
* Shopping discounts
* Life assurance and many more…

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

We are looking for Store Managers just like you - impactful, motivated, down to earth people who love to make a difference in the lives of their team and customers.

If you can provide a high-quality retail service, have excellent customer service skills and can effectively manage our friendly team of staff and valued volunteers, we are keen to hear from you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

About you:

* An experienced retail manager with passion to maximise shop income and promote Gift Aid to customers
* Leading by example, implementing the highest standard of customer care and service
* Recruiting, managing and training our supporting staff and volunteers
* Ensuring all administrative and financial procedures are followed
* Work closely with the Area Sales Manager
* Travel within the region to provide cover in other shops or for training
* Health & Safety knowledge

What we offer in return:

• 25 days holiday + Bank Holiday allowance
• A generous pension - we will contribute up to 6%
• Shopping discounts
• Life assurance and many more…

Additional Information

To comply with UK legislation we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So we are particularly keen to hear from applicants from these groups.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age International is Age UK's international charity, supporting older people and fighting ageism around the world. Our work makes a real, tangible difference to the lives of older people living in the world's poorest places, helping them access better health and care, delivering life-saving aid in emergencies and working to ensure older people have a secure income.

Age International are expanding their team due to rapid growth and are recruiting for 2 Senior Direct Marketing Executives - Loyalty to join their proactive and driven team. With an ambitious plan to grow our income from Individual Giving, it's an exciting time to be joining the charity. In this role you will implement and manage projects across the Age International Individual Giving programme to develop and retain supporters with the aim of maximising the value of our relationships with individual supporters.

Initially, the role will focus on our supporter retention programme but offers excellent development opportunities across a range of exciting projects. With an eye for detail and excellent project management skills you'll be a team player, who isn't afraid to get stuck in to deliver our on collective objectives.

All applications must be supported by a full cover letter, highlighting your relevant experience, transferrable skills and why you wish to work for Age International.

We encourage an early application as we will be shortlisting/interviewing throughout the advertising period.

This is an exciting time to join Age International in one of our two posts that we are adding to the Loyalty team!

You will have:

• Proven successful experience in a direct marketing role
• Delivered and managed effective direct marketing campaigns
• Worked across multiple direct marketing channels, including digital and print
• Experience of preparing, re-forecasting and successfully meeting budget targets
• Proficiency in the use of MS Office applications, particularly Excel and Word
• Experience of managing internal and external stakeholders through various processes, including sign off
• Strong written communication skills, with the ability to write compelling direct marketing copy
• Project management, numerical and analytical skills (ideally digital analytical skills)

What we offer in return:

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.