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Job Purpose
Every year Age UK support millions of older people, but with an ageing population we need to continue to grow in order to keep meeting the demands on our services.
We are expanding our Group Contact Centre to allow us to meet this demand and continue to provide excellent customer service. Our Contact Centre handles requests for written and verbal information on a wide range of enquiries from people in later life, their carers, family and professionals who work with them.
We are seeking Customer Advisers to join a friendly and professional team in Ashburton and are able to offer full or part time opportunities with the following working patterns
Full time roles - 35 hours per week, Flexible working pattern, 5 x 7 hour shifts between the hours of 8am and 7pm.
Part time roles - 24 or 30 hours per week. Flexible working pattern, 4 or 5 x 6 hour shifts between the hours of 8am and 7pm.
Part time roles - 28 hours per week. Flexible working pattern, 4 x 7 hour shifts between the hours of 8am and 7pm.
Main Responsibilities
* Provide an exemplary 'First Port of Call' service in a multi-channel environment ensuring you provide a friendly and professional service at all times.
* Keep up-to-date in knowledge and understanding of all Information and Advice literature /signposting/policies/processes.
* Responsible for ensuring that all enquiries are dealt with in line with Advice Services Alliance (General Quality Mark), Age UK Information & Advice Quality Programme Certification and Treating Customers Fairly (TCF) principles.
* Accurately respond to customer's e-mail enquiries using e-mail, telephone etc. in line with set procedures and policies.
Experience, Skills & Knowledge
* Demonstrable Customer Service experience
* Previous experience of using CRM systems to process customer data.
* Good understanding of Word / Excel / Outlook
* Accurate data entry skills
* ECDL (European Computer Driving Licence) or equivalent qualification (Desirable)
* Confident / professional / outgoing telephone manner.
* Flexible attitude to hours of work.
* Ability to work as part of a team.
What we offer in return
* Competitive salary, £18,050 per annum for full time hours
* 26 days annual leave plus Bank Holidays
* Annual leave purchase scheme
* A fantastic pension (with up to 9% employer contributions)
* Health cash plan
* Annual Season Ticket loan (spread the cost of your commute)
* Cycle to work scheme
* Shopping discounts and many more excellent benefits
Additional Information
Telephone interviews will take place on Thursday 5th and Friday 6th March. Successful candidates will then be invited to attend an assessment day on Friday 13th March.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Who we are
Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more
Age UK are currently recruiting for a Data Visualisation Analyst. This is a permanent position based at our Tavis House office in London.
The successful applicant will undertake a key role in the Quality & Transformation Team to get people excited about data and analytics, and provide information and insight for use within the team, across the division and the wider local Age UK Network. This information and insight will inform strategic thinking and decision making, shape programmes and project delivery and provide a base for the team's quality and transformation plans.
Successful shortlisted applicants will be invited to interview at our London based office the week commencing the 9th March.
Shortlisted applicants may be asked to participate in a pre-screening telephone call.
You will have:
* Experience designing and/or managing information systems and processes to inform service delivery, strategy, systems and ways of working
* Strong statistical analytical skills with the ability to make connections between data, identify trends and highlight problems
* Solid experience with data-handling tools, including client databases and analytics, e.g. Tableau, Power BI, ArcGIS, MS Dynamics, R, SQL, Excel
* Experience of providing reports and presenting information in an engaging and accessible way, in a variety of formats and for a range of audiences (including senior managers)
* Ability to deliver to deadlines in a fast paced environment
* Knowledge of data quality approaches, data management and storage
* The ability to pull large diverse sets of data together to provide a joined up analysis
* Solid organisational and planning skills and the ability to work calmly and confidently under pressure.
* Good interpersonal and relationship-building skills at all levels, and the ability to support internal stakeholders to scope projects that are feasible and effective.
* The ability to focus, to pay close attention to detail and produce work that is thorough and of high quality.
* A keenness to learn and develop within the role
* A good understanding of the charity sector and/or of one of our key policy areas: information and advice, social care, benefits and ending loneliness.
What we offer in return
* 26 days annual leave plus Bank Holidays
* Annual leave purchase scheme
* A fantastic pension (with up to 9% employer contributions)
* Health cash plan
* Annual Season Ticket loan (spread the cost of your commute)
* Cycle to work scheme
* Shopping discounts and many more excellent benefits
Additional Information
For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Who we are
Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more
Age UK is a charity for everyone, and our vision is a world where you and your loved ones can make the most of later life. If you are looking to use your recruitment and administrative skills to make the UK a better place to grow old, then we have the job for you.
We are looking for a Recruitment Coordinator / Recruitment Assistant to join our team and provide support to the Age UK retail division.
This is an exciting opportunity where if successful you will be working with and supported by an experienced team of recruitment and HR professionals where you would take responsibility for handling our retail recruitment administration including
* Creating and advertising new jobs using an Applicant Tracking System
* Reviewing, shortlisting and sending suitable applications
* Answering queries from hiring managers and candidates via phone and email
* Organising interviews, sending job offers and reference requests
About you
* You will have great experience in a busy administrative or coordinator role.
* You should be a great team player with the ability to communicate with a wide range of people.
* You will need to be highly organised with great multitasking skills.
* You'll have good experience using MS office, emails and ideally experience using in house CRM or ATS Systems
What we offer in return
This role is for 28 hours a week, which can be worked over 4 or 5 days to suit the successful candidate.
In return we can offer an excellent salary of £19,500 to £20,500 pro rata , and great benefits including 26 days annual leave (pro rata) + bank holidays, excellent pension (we contribute up to 9%), Life Assurance, Healthcare Cashback Plan, Season Ticket Loan, Cycle to work scheme, flexible working and much more.
Additional Information
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Who we are
Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more
Age UK are looking to recruit a CRM Data Integration Developer to join our development team. We have complex data streams of both Charitable and Commercial data and the successful candidate will be responsible for the development of our data integration framework to accommodate our data demands.
Working with key stakeholders and alongside the CRM Data Architect you will provide technical expertise in analysis, design, development and deployment of Age UK data integration initiatives.
You will develop our framework to effortlessly load our complex data sets into MS Dynamic, Age UK CRM solution, and develop the established Age UK CRM data warehouse - ISaACC. You will build on the single customer solution and support the Age UK CRM team to deliver insightful marketing campaign selections, business intelligent insight and actionable reporting.
The role requires a highly organised individual with established knowledge and experience of Microsoft T-SQL, SQL Server Integration Services (SSIS) and a willingness to embrace other ETL solutions.
About you
* You will have experience in database data management role and significant experience of software specification, development and testing, including profiling SQL queries and performance tuning.
* You should have advanced T-SQL and extensive ETL experience, supported with your knowledge of software development life cycle.
* You'll have demonstrable experience working with relational databases and the use of SQL, Microsoft SQL Server Integration Services (SSIS) is essential.
* Your knowledge of bulk data manipulation and import procedures and a procedural programming language such as VB, C# or Java will be essential
What we offer in return
In return we can offer an excellent salary of £38,000 to £44,000 per annum and great benefits including 26 days annual leave + bank holidays, excellent pension (we pay in up to 9%), Life Assurance, Healthcare Cashback Plan, Season Ticket Loan, Cycle to work scheme, Shopping Discounts, flexible working and much more.
Additional Information
For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Who we are
Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more
Age UK has a vision of a world in which older people flourish. We aim to improve later life for everyone through our services, advice, campaigns, products, training and research.
The Age UK Influencing Division is looking for a Research Manager to work in their Quantitative Research Team. The ideal candidate will manage quantitative research projects and collaborate successfully with colleagues across Age UK providing research and statistics on a diverse range of topics of relevance to older people to further Age UK's work to support the older people who need us most.
You will have:
* Excellent quantitative research skills, including the ability to manage and undertake secondary analysis of large datasets using statistical packages such as Stata.
* Knowledge of or interest in learning about social policy in England and the UK, and how research can influence policy.
* Knowledge of some relevant publicly available data, and an interest in learning about other sources of data.
* Ability to research and interpret data and statistics from external sources, to appropriately assess their quality and to communicate these concisely and precisely to non-experts, verbally and in writing.
* Ability to manage complex research projects with multiple stakeholders.
* Ability to influence within a large organisation and externally.
* Ability to manage a complex workload, set priorities and meet tight deadlines.
* Flexible approach with ability to pick up new areas of work quickly.
* Empathy and understanding of equal opportunities and the needs of older people.
* Ability to support and challenge internal colleagues, with self-confidence and a commitment to communication and helping others meet shared goals.
What we offer in return
* 26 days annual leave plus Bank Holidays
* Annual leave purchase scheme
* A fantastic pension (with up to 9% employer contributions)
* Health cash plan
* Annual Season Ticket loan (spread the cost of your commute)
* Cycle to work scheme
* Shopping discounts and many more excellent benefits
Additional Information
For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Who we are
Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more