Supporter Experience Officer
Air Ambulance Charity Kent Surrey Sussex (KSS)
Job description
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
We warmly welcome applications from people at all stages of their careers, including those who may be newer to the workplace, returning after a career break, or looking to transition into the charity sector later in their professional journey.
You don’t need direct experience in a similar role to apply. If you bring strong transferable skills - such as organisation, communication, attention to detail, and a proactive approach - along with a genuine passion for supporting others, we would love to hear from you.
We are committed to helping you succeed and will provide on the job training, ongoing support, and opportunities to build your confidence and develop your career within the charity sector.
If you are still unsure whether to apply – get in touch and we will tell you a bit more about the role and what it involves.
Main Purpose of Role:
This role handles a variety of contact with our supporters, responding to calls and emails, thanking donations, handling queries and complaints, processing post, welcoming visitors, maintaining supporter records, and supporting other teams during especially busy periods, helping to ensure that our supporter service drives commitment to our charity and long-term value.
INCLUSION AND DIVERSITY:
KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.
We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
We reserve the right to close the position early if the role is filled.
REF-228 571
We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
We warmly welcome applications from people at all stages of their careers, including those who may be newer to the workplace, returning after a career break, or looking to transition into the charity sector later in their professional journey.
You don’t need direct experience in a similar role to apply. If you bring strong transferable skills - such as organisation, communication, attention to detail, and a proactive approach - along with a genuine passion for supporting others, we would love to hear from you.
We are committed to helping you succeed and will provide on the job training, ongoing support, and opportunities to build your confidence and develop your career within the charity sector.
If you are still unsure whether to apply – get in touch and we will tell you a bit more about the role and what it involves.
Main Purpose of Role:
This role handles a variety of contact with our supporters, responding to calls and emails, thanking donations, handling queries and complaints, processing post, welcoming visitors, maintaining supporter records, and supporting other teams during especially busy periods, helping to ensure that our supporter service drives commitment to our charity and long-term value.
INCLUSION AND DIVERSITY:
KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.
We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
We reserve the right to close the position early if the role is filled.
REF-228 571
Posted on: 18 May 2026
Closing date: 15 June 2026 at 23:59
Job ref: 228571
Tags: Advocacy
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