Fundraising and Engagement Assistant

Role Summary  

This role will support the expanding Fundraising & Engagement team with all fundraising activities to ensure that good relationships are maintained with all Alcohol Change UK (ACUK) supporters. The Fundraising and Engagement Assistant will undertake the financial administration and recording of all fundraising income as well as being the first point of contact for the team ensuring ACUK delivers high levels of supporter care.  

Reports to: Fundraising & Engagement Manager 

Direct reports: none 

Location: Kings Cross, London, WC1X 9NW (minimum of 3 days per week in office) 

Status, hours: Permenant 

Salary: Grade E: salary in the range £24,551 to £27,586 (depending on skills, knowledge and experience) plus benefits 

Key Tasks and Responsibilities  

Fundraising 

• Coordinating ACUK’s CRM system (ThankQ) and ensuring data accuracy including: 

  • New donor details, communications with supporters, gift aid and consent purposes 
  • Championing data cleansing and monthly de-duping of contacts 

• Coordinating all general fundraising enquiries including phone calls, fundraising & engagement email inboxes (providing holiday cover for the training & consultancy inbox) and post.  

• Coordinating lead generation from third party challenge event companies and converting leads into participants 

• Coordinating fundraising resources and merchandise including; 

  • Sending out materials to supporters 
  • Compiling fulfilment reports from online shop and sending over to fulfilment agency 
  • Monitoring stock levels of fundraising materials and shop merchandise 

• Maintaining up to date filing systems 

• Supporting with research for Trusts & Foundation applications 

• Processing all physical (cash and cheques) and online donations received in accordance with ACUK’s cash handling procedures, including;  

  • Counting and processing cheques/cash 
  • Logging all donations on a central post sheet 
  • Processing and reporting on all donations received through the ACUK website and all third-party platforms 
  • Ensuring all donors are thanked in a timely manner in line with their communication preferences 
  • Importing all donation data to ThankQ 

Engagement programme 

• Act as the first point of contact for enquiries from our volunteers (Community Champions) and, alongside the Fundraising & Engagement Manager, steward our volunteers including the coordination of volunteer activities.  

• Identify opportunities for supporters of different types to discover new ways to engage with them (for example helping donors become campaigners or encouraging cultural change activists to become community fundraisers, etc). 

Cross-organisational Role 

• Work closely with colleagues across the charity to support their work and to act as ‘one team’. 

• Work particularly closely with colleagues in the Communications team, optimising opportunities for joint working. 

• Contribute actively and positively to charity-wide strategies. 

Other Duties  

• Continually develop your knowledge of alcohol harm and solutions to it. 

• Act as a positive ambassador for Alcohol Change UK at all times. 

• Know, embrace and actively uphold the values of Alcohol Change UK at all times. 

• Work flexible hours as necessary to meet the needs of the charity, time off in lieu will be earnt for any work required outside of normal working hours.