Data & Analytics Manager

Job title:          Data & Analytics Manager 

Salary:             £40,140 FTE (£20,070 for 16 hours per week) plus attractive benefits

Term:              Permanent, part time 16 hours a week 

Based:             Remote with option to work from office in London, SW4 if preferred 

Reports to:      Networks and engagement lead 

Alliance Publishing Trust (APT) aims to facilitate the exchange of ideas among people in philanthropy working for social change. We aspire to contribute to building an effective, accountable and thriving philanthropy field by being a ‘critical friend’ to philanthropy worldwide.

To do this we produce Alliance magazine, the leading quarterly publication for philanthropy and social investment worldwide and respected in the sector for nearly thirty years. Providing a special in-depth feature on some key aspect of philanthropy and social investment, with contributors from around the world and expert guest editors as well as interviews, news, book reviews and conference reports.

We also produce over 700 items of online content per year: providing premium interviews and articles published exclusively every Tuesday; daily free-to-read news, conference reports and a space for thinking, debate and peer exchange among philanthropy practitioners worldwide; weekly coverage of climate and gender philanthropy, monthly columns and more. In addition to written content, we convene up to 19 events a year to discuss the latest topics in philanthropy with speakers and attendees across the globe. 

With a core staff team based in London, valued freelance support and a team of representatives around the world we  work with the leading organisations and practitioners worldwide to deliver our charitable mission. APT aims to create a culture of collective involvement where all team members can contribute to both the direction and processes of the organisation. We aim to be a fluid organisation, being able to introduce new ideas in quick time, enabling us to punch above our weight and deliver impact at a level beyond our size. We have an outstanding team in place and are in a positive period of growth as we look to meet our long term strategy for 2030. APT is proud to be both an accredited Living Wage Employer and 4-Day Week Employer.

Purpose

We are currently seeking a results-driven Data and Analytics Manager, with a strong technical background, a passion for data and proficiency with CRM systems. In this new role, you will be responsible for maintaining our customer relationship management (CRM) software and ensuring the accuracy of the data it contains, and you will project manage the presentation of data and analytics across the organisation. To excel in this role, you will need to be able to blend technical knowledge and expertise in data analysis and processes, with the ability to track and interpret insights into actionable plans to enhance communication outputs.

Main responsibilities

CRM management

·         Collect, analyse, and track readership data, and extract meaningful insights to inform readership growth and decision-making 

·         Ensure the CRM is well maintained and up to date both structurally and in terms of the data being added and stored

·         Support the wider team in their regular use of CRM system and provide training as part of the onboarding process

·         Collaborate with the subscriptions and marketing team to maximize customer acquisition and retention

·         Troubleshoot data-related problems and manage ongoing maintenance internally and with relevant external agencies

·         Ensure  APT’s GDPR policy and data protection practices are maintained and enacted

Analytics

·         Track and develop key performance indicators of Alliance’s growing communications output

·         Lead on creating analytics reports to effectively communicate insights of communications outputs, internally and externally

·         Translate insights from analytics tools into actionable plans to optimise communications outputs

·         Support the wider team to provide insights about our external communications to guide our editorial direction and inform-decision making

General

• Being an active team member and contributing ideas to the long-term development of Alliance
• Working on required tasks relating to any other APT projects

Person specification

Essential

·         Excellent understanding of data analysis, administration and management

·         Proficient with modern CRM tools and IT systems

·         Proficient at digesting, understanding, and analysing large amounts of data

·         Proficient with Google Analytics

·         Ability to complete multiple tasks with multiple deadlines

Desired

·         Knowledge of Analytics suites for Mailchimp and mainstream social media channels

·         Proficiency with Excel and/or Power BI to produce data reports for internal and external purposes

·         Experience of providing training on CRM systems

Benefits

Alliance Publishing Trust is committed to a happy and healthy place to work. We offer the following benefits to employees:

Included, but not limited to:

·         Four-day work week

·         Flexible working, both in terms of times and location

·         Equivalent of 7 weeks of annual leave (including Bank Holidays) rising to 8 weeks depending on service

·         Enhanced pension

·         Life assurance

·         Enhanced occupational Sick Pay

·         Enhanced parental policies

·         Critical illness insurance

·         Health cash plan for items such as dental and opticians

·         Monthly physical wellbeing stipend

·         Mental wellbeing support app

·         Interest free season ticket loan

·         Interest free tenancy deposit loan

·         Travel insurance

·         Employee volunteering day

Application Process:

Deadline for application:  Friday 7 March 2025, 12.00am (midnight).

Please submit your CV and covering letter via the portal. In your cover letter you should address your suitability for this role based on the relevant skills and experience outlined in this job description. Please also state where you saw the job vacancy.

Interviews will be held on Thursday 13 March (in-person preferred but remote options available). Shortlisted candidates will be notified and invited by email prior. We are a small organisation and only successful interview candidates will be contacted.

Ideal start date: 31 March 2025, or as soon as possible. A job offer will be subject to the receipt of at least two satisfactory references and the right to work in the UK.