Office Administrator

Arthritis Action is seeking an enthusiastic, organised and adaptable Office Administrator to join our team and ensure the smooth running of our office.

This is a varied and integral role providing administrative support to Arthritis Action’s Finance, Executive Management, Services Teams and Trustees, working under the supervision of the Operations Manager.  

Your role will provide day to day operational assistance in our London office including: meeting and diary management, writing minutes and providing admin support across the Charity. Liaison with the landlord and office suppliers, assist with finance including processing direct debits, staff credit cards and supplier invoices and compiling monthly reports. You will also be the first port of call for incoming calls and manage incoming/outgoing post and IT administration.

Key Responsibilities – the role will include but not be restricted to:

• Providing admin support to the Finance, Executive Management and Services Teams
• Ensuring smooth running of the office and troubleshooting issues that arise

Office & Executive Admin

• Support CEO with scheduling meetings, database entries and diary management
• Support with administration of Committee & Trustee meetings, and writing minutes
• Provide admin support for the Executive Management Team
• Responsible for premises troubleshooting, arranging minor repairs, cleaners, and refurbishment
• Liaise with landlord and office contacts where necessary
• Deal with incoming and external post and franking machine.
• IT administration

Finance

• Process staff credit card transactions
• Set up and process all direct debits and reconcile with monthly reports from the Direct Debit supplier
• Upload invoices, donations and other transactions, and file supplier invoices
• Other ad hoc finance tasks

Services & Team Support

• Be the first point of contact for incoming telephone calls to Arthritis Action
• Organise monthly team meetings and write the minutes
• Respond to research requests

Other Activities

• Other tasks relevant to the level of this post may be asked of you

About Arthritis Action

Our vision is for people to live active lives, free from the impact of arthritis. We want to empower people with arthritis to take control of their lives, manage their condition and reduce the need for medical intervention.

Founded in 1942, Arthritis Action is the only UK charity giving hands-on, practical help to combat the pain of arthritis through self-management and lifestyle advice. We offer people with arthritis a holistic self-management approach, looking at both the physical and mental aspects of arthritis.

Our self-management approach encompasses a wide array of services, including personal dietary and nutritional advice, and access to physical therapies with approved practitioners. We also offer people in various communities the opportunity to take part in self-management events and online groups. Through our approach, we help people with arthritis gain the knowledge and confidence to manage their condition themselves, and enjoy a more active life with less pain.

PERSON SPECIFICATION
EXPERIENCE & SKILLS
Competent in Microsoft Office packages - Essential
Experience in delivering strong customer service - Essential
Excellent verbal and written communications skills - Essential
Efficient organisational and time management skills - Essential
Experience of supporting an Executive Team and writing minutes - Essential
Experience of working in the Charity sector - Desirable
Experience of managing a database/CRM - Desirable

ATTRIBUTES
Excellent customer service and inter-personal skills - Essential
A self-starter, able to work on own initiative where required - Essential
Enthusiastic team-player with a can-do attitude  - Essential

How to Apply:
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability
for the role. Please provide both email and telephone contact information for yourself. Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.

Applications should be received by 23:59 on Wednesday 24 April 2024 at the latest.
First-round interviews will be held in the London office (56 Buckingham Gate). 
Second-round interviews will be held over Zoom. Date tbc.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.

Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same
way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic
origin, sexual orientation, religion or belief.