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We are seeking a compassionate HCPC-registered creative arts psychotherapist such as an arts therapist, dramatherapist or music therapist to join our team for one day per week to deliver therapeutic support through our in school support Project HOPE.
This is an opportunity to be part of a small but ambitious organisation that places relationships, compassion, and community at the heart of everything we do, while working alongside a supportive team dedicated to improving outcomes for children, young people, and families. This position will initially be one day per week; however, there is strong potential for increased hours and days for the right candidate. Joining our small but fast-growing charity offers an exciting opportunity to develop alongside the organisation.
Project HOPE is a school based project offering therapy sessions as one-to-one or group work, making arts-based psychotherapy accessible to those who need it most. Project HOPE offers a creative lifeline for children who’ve encountered four or more adverse childhood expereinces (ACEs) and experienced or witnessed domestic abuse. It steps in where other local services can’t, providing support now and preparing children and young people for future life challenges.
We understand the emotional demands of therapeutic work and are committed to supporting practitioners to deliver high-quality, ethical, and sustainable practice. The successful candidate will receive regular clinical supervision and will have access to peer support, reflective discussions, and opportunities for ongoing professional development.
Newly qualified candidates are encouraged to apply, as we are happy to consider both those starting their careers and experienced professionals within the field.
Key Responsibilities include:
Therapeutic Delivery
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Deliver one-to-one and small group arts-based therapeutic interventions to secondary school-aged young people.
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Develop and facilitate creative therapeutic sessions tailored to the individual needs of participants.
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Build safe, trusting, and therapeutic relationships with young people experiencing complex trauma.
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Support young people to develop emotional regulation, resilience, self-awareness, and positive coping strategies.
Assessment and Planning
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Undertake initial assessments and contribute to identifying appropriate therapeutic support.
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Develop therapeutic goals and intervention plans in collaboration with young people and relevant professionals.
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Monitor progress and adapt interventions as required.
Multi-Agency Working
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Work closely with school staff, pastoral teams, safeguarding leads, and project partners to ensure a joined-up approach to supporting young people.
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Attend relevant meetings and contribute professional insight where appropriate or share relevant information with the manager to attend on your behalf.
Safeguarding and Risk Management
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Maintain a thorough understanding of organisational and national safeguarding procedures and statutory responsibilities.
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Identify and respond appropriately to safeguarding concerns, following organisational and school policies.
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Maintain accurate and confidential records in line with GDPR and professional standards.
Monitoring and Evaluation
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Maintain appropriate case notes and outcome measures.
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Contribute to project reporting, evaluation, and impact measurement.
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Support the collection of feedback and evidence demonstrating project outcomes.
Essential Qualifications and Experience
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Registered with the Health and Care Professions Council (HCPC).
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MA Qualified Creative Arts Therapist (Art Therapist, Dramatherapist, Music Therapist, or equivalent HCPC-recognised profession).
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Experience working therapeutically with children and young people.
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Experience supporting individuals who have experienced trauma, adversity, or significant emotional challenges.
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Strong understanding of trauma-informed practice.
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Knowledge of safeguarding procedures relating to children and young people.
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Excellent communication and relationship-building skills.
Desirable Experience
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Experience working within schools or educational settings.
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Experience delivering both individual and group therapeutic interventions.
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Understanding of adverse childhood experiences (ACEs) and their impact on development.
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Experience working within multi-disciplinary teams.
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Knowledge of local support services and referral pathways.
Personal Qualities
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Compassionate, empathetic, and non-judgemental.
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Calm and emotionally resilient.
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Creative and adaptable in therapeutic practice.
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Able to build trust and engage young people who may be reluctant to access support.
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Strong professional boundaries and ethical practice.
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Committed to promoting the voice, wellbeing, and potential of young people.
Safeguarding
This role involves working directly with children and young people and is subject to an enhanced DBS check with barred list clearance. The successful candidate will be expected to adhere to all safeguarding, confidentiality, and data protection policies and procedures.
We believe everyone can realise their full potential, free from inequalities or the constraints of trauma and adversity.



The client requests no contact from agencies or media sales.
St James’s, Piccadilly is at an exciting moment in its 340-year history. The ‘Wren Project’ was recently awarded a major grant from The National Lottery Heritage Fund to complete fundraising towards the £23m. The Wren Project has secured it’s Permission to Start from the Heritage Fund and the Delivery Phase is well under way.
This new role will be the first recruitment to a new team which will be responsible for finalising and delivering the Wren Project Activity Plan, working alongside the in-house team.
The Activity Plan will ensure that the proposed repairs and upgrades to the buildings are delivered in tandem with a first-class heritage learning and participation programme. It will be impactful, inclusive and sustainable, delivering outcomes for the community, the heritage and the organisation. This will be achieved by:
· Driving and deepening relationships with audiences
· Decreasing barriers to access
· Uplifting the heritage story
· Increase organisational resilience
· Support individual and community wellbeing needs
· Support local economic needs
· Promoting environmental sustainability and climate action
St James’s is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
St James’s actively welcomes applications from people who are currently underrepresented in our community including people with global majority heritage, people with lived experience of poverty and people who identify as LGBTQ+.
Role description and person specification can be downloaded at our website.
Please send full CV with a covering letter outlining your interest in the post and forward to Jane Gray, HR Advisor by midday Thursday 16th July. (Shortlisted candidates will be asked to complete an application form in due course – referee information is required.)
Interviews are planned for Thursday 23rd July. Start date as soon as possible.
CV and covering letter should be sent to our HR Advisor, Jane Gray.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Bluesci, we believe that everyone deserves good mental health and wellbeing. Our staff and volunteers, many of whom have experienced our services, collaborate with individuals and their communities to help them achieve their aspirations and wellness.
Bluesci operates across the borough of Trafford from four Wellbeing Centres, offering arts, cultural and volunteering opportunities, social prescribing, talking therapies, and group support. We partner with Greater Manchester Mental Health NHS Trust (GMMH) to deliver Trafford Living Well and with Trafford Libraries to co-deliver library services from two of our centres. Bluesci at Night offers a safe, welcoming space for people 365 nights a year, and we also provide Smoking Cessation Support.
Peer support Workers hold a key position in the Trafford Living Well service, working with individuals and groups, to help people to reach their individual recovery goals.
Peer support workers support individuals to establish greater control over their lives, helping to identify aspects of life that give meaning, hope, value and purpose whilst recognising that everyone’s recovery is a uniquely personal process.
As an integral and valued member of the multi-agency team, the post holder will support team members by role modelling and using lived experience of mental health services to shape the service's quality.
We particularly welcome applications from people with lived experience of mental health challenges. It is important that applicants are at a stage in their recovery where they feel able to use their experiences safely and appropriately to support others.
working collaboratively with individuals and communities to help them achieve their aspirations and improve their health and wellbeing
The client requests no contact from agencies or media sales.
Help shape the future of Britain's mountain heritage
The Mountain Heritage Trust (MHT) is the national charity dedicated to preserving and sharing the rich history of mountaineering, climbing and exploration in the UK and beyond. Our collections, archives and stories document over two centuries of adventure, innovation and human endeavour in the mountains.
Thanks to support from The National Lottery Heritage Fund, we are embarking on an ambitious two-year programme to improve access to our collections, expand our audiences, strengthen partnerships and build a sustainable future for the Trust.
We are seeking an enthusiastic and entrepreneurial Communications & Business Development Manager to help lead this exciting next phase of development.
About the role
This is a unique opportunity to combine communications, fundraising, partnership development and project delivery within a respected national heritage organisation.
Working closely with trustees, volunteers, consultants and partner organisations, you will:
● Lead delivery of our communications and audience development activity
● Develop new fundraising, sponsorship and income generation opportunities
● Build and manage strategic partnerships across the heritage, outdoor and education sectors
● Co-ordinate and support our volunteer programme
● Help deliver exhibitions, events, outreach activity and digital projects
● Support delivery of our National Lottery Heritage Fund project and long-term organisational sustainability
This is a varied and outward-facing role with significant scope to shape the future direction of the Trust.
About you
We are looking for someone who can combine strategic thinking with practical delivery.
You may come from a heritage, charity, cultural, environmental, education or outdoor-sector background and will have experience in three or more of:
● Fundraising, business development, income generation and grant applications
● Communications, marketing or audience development
● Social media management
● Partnership management and stakeholder engagement
● Volunteer coordination and project delivery
● Heritage, museums or archives
● Interest in outdoor recreation, climbing or mountaineering
Most importantly, you will be a strong relationship builder, an effective communicator and someone who enjoys turning ideas into action.
In addition, applicants should:
● Have the right to work in the UK
● Be able to travel occasionally throughout the UK, so a driving licence is useful.
Why join us?
This is an opportunity to play a leading role in safeguarding and sharing Britain's mountain heritage while helping shape the long-term future of a nationally significant organisation.
Want to apply for this role?
Read the full job description and submit your application. You will be asked to upload your CV and supporting statement. You will need to be signed into a Google account to access the links.
Closing Date: 22 July 2026
Interviews: Week commencing 27 July 2026
Expected Start Date: September 2026
We collect, conserve and share the stories, objects and archives of the climbers and mountains that have shaped the sport



The client requests no contact from agencies or media sales.
The National Gallery is looking for a Technical Project Lead to drive the delivery of two transformative, multi‑million‑pound projects: a state of the art Research Centre and a landmark new wing.
You will lead the technical oversight of complex MEP building services for a new Research Centre and a major new public wing, ensuring high-quality, sustainable, and compliant design delivery within a historic, publicly accessible environment.
For more details and to apply please go directly to The National Gallery website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
Core Arts is an innovative Mental Health Charity and Creative Education provider delivering pioneering Arts in Health programmes across London.
This senior leadership role provides strategic and operational oversight across creative education, personalised support, wellbeing and commissioned service delivery. The postholder will lead the development and delivery of high-quality, inclusive and outcomes-focused programmes which improve mental health, wellbeing and educational participation.
The role combines educational leadership with recovery-focused and personalised approaches, ensuring students can access meaningful creative learning opportunities that support confidence, progression, independence and improved quality of life.
Working across visual arts, music, multimedia, horticulture and sport, the postholder will ensure that services align with Arts in Health principles, NHS and Local Authority priorities, and contribute to reducing health inequalities through creative approaches.
The role will support the continued development of Core Arts as a recognised centre of excellence in Creative Education and Arts in Health.
Strategic Leadership & Service Development
• Develop innovative programmes aligned to NHS priorities including prevention, early intervention, personalised care and community-based support.
• Ensure services remain responsive to emerging educational, health and social care agendas.
• Support organisational growth, sustainability and service expansion.
• Lead service planning and contribute to organisational strategy and business development.
• Drive continuous improvement through evaluation and innovation.
• Develop opportunities for integrated working across education, health and voluntary sector partnerships.
Creative Education & Student Experience
• Lead an outstanding student-centred creative education programme focused on participation, achievement and progression.
• Ensure students receive personalised learning pathways with clear goals and outcomes.
• Support progression into volunteering, employment, accredited learning and community opportunities.
• Support exhibitions, performances, events and public-facing events.
• Embed co-production and student voice throughout programme design and evaluation.
• Develop opportunities for students to gain confidence, leadership and independence.
• Monitor engagement, attendance and progression data to support continuous improvement.
Arts in Health, Wellbeing & Recovery
• Embed Arts in Health principles across all areas of programme delivery.
• Ensure students are supported to improve wellbeing through meaningful creative engagement.
• Work collaboratively with clinical teams, community mental health services and external partners.
• Maintain safeguarding, duty of care and effective risk management procedures.
• Support early intervention approaches and sustained student engagement.
• Promote social inclusion and reduce isolation through participation in creative learning.
• Develop pathways which support emotional wellbeing, confidence and resilience.
• Ensure personalised support planning remains central to service delivery.
Commissioned Delivery, Quality Assurance & Outcomes
• Lead successful delivery of commissioned services and contractual KPIs.
• Ensure robust monitoring, evaluation and reporting systems are maintained.
• Demonstrate educational, wellbeing and social value outcomes through evidence and impact reporting.
• Ensure accurate data collection and performance monitoring.
• Support commissioner reporting and demonstrate measurable impact.
• Develop case studies and outcome frameworks which evidence the value of Arts in Health.
• Ensure compliance with safeguarding, GDPR and organisational governance requirements.
• Maintain oversight of quality assurance and continuous improvement processes.
• Support service audits and implementation of recommendations.
NHS Partnerships, Personalised Care & Community Integration
• Develop and maintain strong relationships with NHS commissioners, Integrated Care Boards, Local Authorities and community partners.
• Support approaches aligned with personalised care and Personal Health Budgets.
• Promote creative approaches which contribute to prevention and reduce demand on statutory services.
• Contribute to integrated pathways supporting community mental health and social prescribing.
• Support collaborative planning with borough and health partners.
• Strengthen referral routes and increase access for underrepresented communities.
• Represent Core Arts at regional networks, conferences and partnership meetings.
• Promote the role of creativity and education within wider health and wellbeing systems.
Leadership, Workforce & Organisational Development
• Provide, alongside the senior management team, leadership, supervision and support to managers, tutors, volunteers and interns.
• Ensure staff are equipped to deliver inclusive, high-quality learning experiences.
• Support innovation and collaborative working.
• Contribute to tender development and service growth opportunities.
• Champion organisational values and positive workplace culture.
• Promote equality, diversity and inclusion across all areas of work.
Person Specification
Experience (Essential)
• Minimum five years’ experience in senior leadership or service management.
• Experience within mental health, Arts in Health, creative education or community services.
• Experience of delivering commissioned services and contract management.
• Experience of partnership working across health, education or voluntary sectors.
• Experience of leading teams.
• Experience of monitoring outcomes and demonstrating impact.
Knowledge & Understanding
• Arts in Health and recovery-focused practice.
• Creative education and adult learning principles.
• Mental health and wellbeing frameworks.
• Safeguarding.
• Personalised care approaches.
• Outcome measurement, quality assurance and continuous improvement.
Skills & Attributes
• Excellent leadership and communication skills.
• Strong financial and numeric acumen.
• Strategic thinking with strong operational delivery.
• Excellent partnership and stakeholder engagement skills.
• Strong organisational and analytical capability.
• Commitment to creativity, inclusion and social impact.
How to Apply
Core Arts are committed to finding the right person for this role. Applications will be reviewed on a rolling basis and suitable candidates invited to interview as they are received, so early applications are encouraged. The vacancy will remain open until the position is filled.
To apply, please send a full CV and covering letter explaining how your experience meets the job description
We can only accept applications that include both a CV and covering letter. You must also be eligible to work in the UK.
If you have any questions or would like to discuss the role before applying, please phone the main office to speak to Giuliana at Core Arts for an informal chat.
Core Arts is a Creative Mental Health Charity that exists to enrich the lives of socially excluded adults with severe mental health issues.
The client requests no contact from agencies or media sales.
Scottish Opera is Scotland’s national opera company and the country’s largest performing arts organisation. Founded in 1962 to make opera accessible to all, the company presents productions of international acclaim, from early works to world premieres. Performances are designed to be inclusive, with supertitles, audio-described and dementia-friendly shows, free and discounted tickets for under-26s, refugees, asylum seekers and schools, and touring productions reaching communities across Scotland.
The charity has a network of Patrons, members and supporters who engage with Scottish Opera at varying levels. This role supports that audience to feel connected and engaged with Scottish Opera, deepening their loyalty and seeking new ways to increase giving levels where possible and appropriate. It is a hands-on fundraising role, with scope to think and trial new ways of delivering supporter experience with the ultimate goal of growing the supporter base.
It is an exciting time to join Scottish Opera. They have invested in the fundraising team, there is organisation-wide support for fundraising, and many opportunities to engage supporters with exciting opportunities across Scottish Opera’s calendar.
This role might be for you if you consider yourself a relationship fundraiser – this is a people first role where engaging with donors over the phone and face to face will be the norm. You don’t have to have a background in philanthropy, you could have experience across community fundraising, corporate partnerships, individual giving or mid-value fundraising – the most important factor is that you understand fundraising and enjoy building great relationships with supporters and donors. This role is a great opportunity for an experienced fundraiser to step into a management level role, or for a candidate looking to specialise in mid-value, Patrons and membership fundraising.
Working within an arts and culture charity would be helpful for the candidate to have but isn't essential.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact Jo at THINK Recruitment as per the guidance in the Candidate Pack to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.
If you need assistance with downloading the pack, please send THINK Recruitment and our team will support you.
Closing date for applications: Midnight Monday 20th July
Interviews are planned for Wednesday 29th or Thursday 30th July (Stage 1) and Wednesday 5th or Friday 7th August (Stage 2)
City & Guilds of London Art School is a unique, small-scale, ‘not for profit’ Higher Education provider, offering specialist courses at Postgraduate, Undergraduate and Foundation levels. As a charity, the Art School has a mission to foster excellence in contemporary Fine Art, Carving and Conservation of cultural objects. It does this in part by providing our c 290 students with high levels of contact time with artist tutors and professionals. Our graduates go on to work as practising artists, as arts professionals and as conservators and craft experts on major heritage projects in cathedrals, museums as well as on public commissions.
We are seeking to appoint an arts and/ or crafts professional experienced in outreach and widening participation for Higher Education to join the Art School team to research, plan, further establish and co-ordinate a programme of outreach activity that is strategically aligned to the values and priorities of the Art School.
Ideally, you will have experience of research and relationship building for art and/or craft-related widening participation activity as well as experience of co-ordinating projects involving young people and/or community groups and of mentoring and/or training assistants, volunteers and participants in safe working practices. Experience of contributing to impact reporting is also sought.
You will need to be well organised, an excellent communicator, enthusiastic about the Art School and higher education in arts in general and keen to make our subjects accessible and widening access to Higher Education. You will require a practical and pro-active attitude, and a keen attention to detail.
For how to apply for the position, please visit our website via link provided.
DEADLINE: 26 JUNE 2026 at MIDNIGHT
The client requests no contact from agencies or media sales.
Are you a passionate, bilingual community leader ready to make a real difference in the lives of Latin Americans and other migrant communities in the UK?
At Latin American House (LAH), culture is not just what we do, it is who we are. This is a rare opportunity to shape and lead a vibrant and innovative programme that puts community voices, creativity, and cultural pride at its heart.
About us
LAH is a community-led charity driven by and for Latin Americans in the UK. For decades, we have been supporting Latin American and other Spanish and Portuguese-speaking migrants, championing their rights, wellbeing, and inclusion. We are a small, close-knit team with big ambitions, and everything we do is rooted in the lived experiences of the communities we serve. Our work takes place across London and at our community centre in Kilburn, North West London.
About the role
This is an exciting new post that will give you the space and support to grow our Communities & Culture offer, from cultural festivals and participatory arts to community gatherings and creative workshops. You will work alongside artists, community groups, and partners to build something truly meaningful, while also playing a key role in LAH's wider organisational development.
What we are looking for
You will be bilingual in Spanish and English, with a strong understanding of the experiences, challenges and strengths of Latin American communities in the UK. You will bring experience of leading community or cultural projects or intiiatives, a collaborative spirit, and a genuine commitment to social inclusion and equity.
What we offer
In return, we offer a supportive and flexible working environment, a generous annual leave entitlement of 34 days pro rata, NCVO programme management training and deelopment opportunities in safeguarding and fundraising, and employer pension contributions through NEST.
If you have strong organisational, communication, and relationship-building skills, alongside a passion for community development and cultural participation, we would love to hear from you!
We are particularly encouraging applications from people with lived experience of migration, and welcome applications from racialised, disabled, working class and LGBTQ+ backgrounds.
We aim to contribute to the integration, social inclusion and wellbeing of Latin American and other Spanish and Portuguese-speaking migrants in the UK
The client requests no contact from agencies or media sales.
Do you believe in the power of the arts to build community and transform lives? At Pimlico Musical Foundation, we work with a diverse community, providing a broad range of opportunities for both children and adults, and free musical education to local children, many of whom face considerable challenges. We bring people together, provide opportunities for young talent, and support the local community's engagement with the arts. We achieve this through various programmes, in partnership with local schools and organisations such as Westminster School, Oxford University, Opera Holland Park, the Rodolfus Foundation, and Future Academies.
We are seeking an experienced and driven fundraiser to take strategic ownership of our income generation across all income streams, leading the next phase of our growth. As Head of Fundraising, you will own and develop the fundraising strategy while continuing to deliver hands-on where needed, supported by an engaged board and CEO. Most of all, we are seeking someone who wants to make a difference, contributing to a community and improving access to the arts for everyone, regardless of their background.
The client requests no contact from agencies or media sales.
Deputy CEO and Creative Director Role
We are looking for a Deputy CEO/Creative Director to working alongside the CEO/Creative Director to contribute to the artistic vision, creative, entrepreneurial and strategic leadership of the charity.
For over 40 years, the organisation has co-created inclusive, artistic opportunities with diverse communities.
This work enhances wellbeing and celebrates culture and heritage.
We call this Art for a Reason.
Position: Deputy CEO / Creative Director Role
Location: Manchester/Hybrid (3-4 days in the office, with one day being a Wednesday)
Hours: Full time, 37 hours per week
Salary: £43,869 plus a 7.5% employer pension contribution
Contract: Permanent
Closing Date: Wednesday 8 July at 5pm
Interview Date: Thursday 16 & Friday 17 July
The Role
In this pivotal role, the Deputy CEO/Creative Director is responsible for working alongside the CEO/Creative Director to contribute to the artistic vision, creative, entrepreneurial and strategic leadership of the charity. Line managed by the CEO/Creative Director, you will lead on daily operations including governance, fundraising, marketing, embedding EDI across all aspects of the company’s operations and contribute to artistic programming to achieve our project objectives and strategic targets.
You will deputise as ambassador for the organisation and foster strong stakeholder relationships and will build relationships with the current major funders including the Arts Council England (the charity is not an NPO), Greater Manchester Combined Authority (GMCA) and the Garfield Weston Foundation. On occasion, you may be required to deputise for the CEO/Creative Director.
About You
We are looking for a leader with a proven track record in creative/cultural leadership, who can contribute to the implementation of an artistic programme, oversee complex budgets, and foster productive relationships with a Board of Trustees. Equality, Diversity, and Inclusion are embedded in the work with communities experiencing inequality, exclusion or barriers to participation.
About the Organisation
Join a dynamic participatory arts charity based in Rochdale, dedicated to using creative practice as a catalyst for social change. For over 40 years the organisation has co-created inclusive, artistic opportunities with diverse communities that enhance wellbeing and celebrate culture and heritage. We call this Art for a Reason. Through a range of initiatives from Art for Wellbeing to community-led festivals, the team provide opportunities for people to explore their heritage, find their voice, and experience the transformative power of the arts. The vision is for a world where everyone has access and opportunities to create, participate and belong.
We particularly encourage applications from individuals who live in Rochdale and/or identify as being of the global majority, disabled, neurodiverse and/or LGBTQ+/and or non-binary communities. The successful candidate will be offered the post subject to an enhanced DBS check and references.
You may also have experience in areas such as Programme Coordinator/manager, Learning and Engagement, Director, Creative Director, Operations Director, CEO, Director of Creative, Joint CEO, Deputy CEO, Assistant CEO, Chief Exec, Assistant Chief Exec, Deputy Chief Exec. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are recruiting for a Fundraising Manager to develop and implement our fundraising strategy. You will take the lead on generating fundraising income, primarily through trusts and foundations, while also expanding the ambition of our individual donor programme. Building on the strong foundations already in place, you will continue to steward these relationships while helping us diversify our funder portfolio and identify new fundraising income streams.
If you are passionate about how the arts can make a difference to people’s lives and have great communication skills combined with fundraising experience, we’d love to hear from you.
The Old Fire Station is a centre for creativity in Oxford housing 3 organisations: charity Crisis, Arts at the Old Fire Station& Damascus Rose Kitchen
The client requests no contact from agencies or media sales.
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.
This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.
As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.
The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.
Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.
Key Responsibilities
Strategic planning and implementation:
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Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives
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Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle
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Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making
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Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms
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Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements
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Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals
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Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth
Project Management:
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Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events
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Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers
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Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues
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Lead on set up and implementation of new seasons, events and sales activity
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Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura
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Maintain high standards of data accuracy and integrity across Box Office and customer records
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Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction
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Champion accessibility across all ticketing and customer service activity
Leadership & Management:
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Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development
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Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities
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Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation
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Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements
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Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation
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Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement
Skills and Qualifications
Essential
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Minimum three years' experience in a CRM, ticketing, audience data or related role
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Advanced knowledge and practical experience of Tessitura
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Experience managing and maintaining CRM systems and customer databases
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Experience producing audience analysis, reporting and business insight
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Strong understanding of customer relationship management principles
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Excellent attention to detail and commitment to data accuracy
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Strong analytical and problem-solving skills
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Excellent communication and interpersonal skills
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Ability to explain technical concepts to non-technical colleagues
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Ability to manage multiple priorities and meet deadlines
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Commitment to delivering outstanding customer experiences
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Interest in music, culture and the arts
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Willingness to work evenings and weekends
Desirable
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Experience of implementing CRM upgrades or major systems projects
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Experience working within a Tessitura consortium
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Experience of customer journey mapping and audience segmentation
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Experience of marketing automation and CRM-driven campaign delivery
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Experience working within an arts, cultural or performing arts organisation
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Knowledge of accessibility best practice within ticketing and audience services
The client requests no contact from agencies or media sales.
The Role
A defining focus of the role is our art and heritage collections, reflecting over 200 years of legal history. Working closely with our Project Archivist, you will support the review and documentation of these collections, to help build a more accessible and well managed record for the future, and promoting pride in the profession.
Alongside this, the successful candidate will handle a range of research requests including on case law, legislation, precedents and commentary, providing excellent research services that support our members' legal practice and professional excellence.
The Law Society is the membership body for the legal profession and our members are at the heart of what we do.
What we're looking for
You will have strong analytical and evaluative skills to assess heritage and archives material, catalogue accurately, and support informed decisions about the collections.
Organised and proactive, the successful candidate will be able to prioritise effectively.
You will have current experience of legal information enquiry work and legal research using hardcopy and online databases.
With excellent communication skills and customer service experience, you will confidently work with our members and colleagues to deliver our fantastic professional enquiry service to the large membership of solicitors across England and Wales.
What's in it for you
Joining our team means becoming part of a supportive environment where your contributions are valued. The successful candidate will join a progressive membership organisation with a reputation for excellence and legal expertise. We're committed to promoting equality, diversity and inclusion, and a culture of trust, clarity and respect.
We offer a generous , a friendly working environment and excellent professional development opportunities. We support a hybrid way of working and would expect you to be present in four days each week.
A right to work in the UK is required for this role. Please note: if you are an internal applicant, our pay policy will apply.
For an informal conversation about the role before applying, please contact .
We encourage early applications, as we may close this vacancy early if the right candidate is identified.
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Are you passionate about climate justice and excited by the power of connecting arts, community and climate to build agency and effect positive change? If so this job might be for you.
Building on the recommendations from our Citizens’ Assembly, Art for the People (2021), we are now embarking on a multi-year programme connecting communities, culture and creative climate action, with the support of the Esmée Fairbairn Foundation.
It’s a role that would suit someone who has worked in community development, participatory democracy, climate justice, or nature-based work, and can empower people to make things happen in their own neighbourhoods.
The programme involves collaborative, creative place-making combined with strategy development grounded in neighbourhoods. Building carefully outwards from the work already done to pilot, advance and deliver the Assembly’s recommendations, and steered with the help of our cohort of Assembly participants turned Creative Community Changemakers.
Hours: 0.6FTE (22.5 hrs based on 37.5 hrs per week)
Contract: 3 years Fixed term to September 2029, with the likely extension to December 2029, and possibly beyond (subject to further fundraising by the company).
Salary: Annual = £19,032 (0.6 pro rata of F/T rate £31,720.00) Purpose: to engage communities and support community/citizen empowerment in relation to the Collective Creative Regenerative Futures programme, in an ethical and regenerative way, consistent with the values of the company.
Location: Based out of Talking Birds’ base, The Nest, Coventry, and working ‘on the ground’ in neighbourhood locations around Coventry.
We are looking for someone who has good organisational skills, enthusiasm, and the ability to listen, build relationships, and inspire collaboration: someone who is independently motivated to play their part in delivering an ambitious and wide-ranging programme of work, whilst also enjoying working as part of a team.
Essential skills, experience and knowledge:
• Experience of community development/engagement, and working with volunteers.
• Ability and confidence to work independently and take the initiative.
• Excellent interpersonal skills with the ability to listen, to collaborate effectively with a range of people and build relationships.
• Excellent written and verbal communication skills, and comfortable using a range of appropriate communication methods to connect with communities, having sensitivity to varying needs and backgrounds of different community members.
• Ability to problem solve and be a solutions-focused team member, who rises a challenge.
• Experience/strong interest in working in community empowerment and/or in climate justice.
Desirable skills, experience and knowledge:
• Interest/experience in arts/culture/creativity
• Experience of working with communities in Coventry
• Experience of working with freelancers and volunteers
• Experience of managing/working with project budgets
• Experience of project monitoring and evaluation
• Experience of developing funding bids and working with funders
• Knowledge of Equality legislation and of access provision
• Knowledge of Safeguarding procedures Applicants must already have the right to work in the UK, and be able to provide evidence of this before any confirmation of appointment.
An Enhanced DBS check will be required due to safeguarding responsibilities.
For more information and details of how to apply please download the job pack on our website.
“brilliant company who are quietly radical and deeply philosophical” (Dan Thompson)



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