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Royal Air Force Museum, London (On-site)
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Page 4 of 6
London, Greater London, United Kingdom (On-site)
£35000.00-£35000.00 per year
Permanent
Job description

We are looking to recruit a Operations Site Manager to join our team based in London. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £35,000 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

Purpose of the Operations Site Manager role is to:

The Operations Site Manager is a new post that will ensure the Museum builds on its excellent standards of visitor experience. The successful candidate will lead the team through the next exciting chapter of operational and visitor experience improvement by aligning working practices on-site and delivering cultural change throughout the team. Managing on-site visitor experience, safety and security, daily operations, site cleanliness and presentation standards to maximise visitor experience will also be a critical responsibility.

Key responsibilities of our Operations Site Manager include:

  • Actively engage with the Visitor Experience Supervisors (VES) to enable them and others to provide an exceptional visitor experience, excelling in customer service and interaction, and assist the empowerment of others to deliver the same aims and objectives
  • Acting as a customer-focus role model. Leading by example with confidence and passion to ensure the Museum maintains a first-class service
  • Ensuring the support/delivery of front of house commercial activities, sales, and fundraising activities to maximise financial return and meet specified devolved targets
  • Overseeing the delivery of visitor experience and engagement by enhancing the tour offer and packages, aircraft/cockpit access and utilising the handling collection to share the RAF stories in a fun and exciting way
  • Line managing direct reports to enable and empower them to succeed within their role, through regular 1-2-1 meetings, coaching, mentoring, training, development opportunities and performance management that motivates and inspires the delivery of excellent visitor experience, operational compliance, and site standards
  • Overseeing the management of operational rostering. Creating cross site/team consistency to maintain fairness in the approach and alignment with Museum policies and protocols
  • Delivering the first-class visitor experience through managing and overseeing the recruitment, performance, development and welfare of the VES and other visitor experience teams

What we are looking for in our Operations Site Manager:

  • The ability to inspire teams to engage with the aims and objectives of the Museum and department.
  • Understanding of compliance and duty of care responsibilities in relation to the operation of a busy visitor attraction.
  • The ability to communicate in a straightforward manner, demonstrating respect and acting with integrity and impartiality.
  • Recognises scope of own authority for decision making and empowers team members to make appropriate decisions.
  • Resilience and positivity in changing and demanding circumstances, and to manage effectively in a climate of change.
  • Recognises the need to refer to others’ expertise and acts accordingly.
  • The ability to articulate the Museum’s purpose and objectives and supports the team to see their role within it.

Closing date for applications: 25th April 2024 at 12 noon

Interviews will take place on: 1st and 2nd May 2024

If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Operations Site Manager role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

Posted by
RAF Museum View profile Company size Size: 51 - 100
Posted on: 10 April 2024
Closing date: 25 April 2024 at 23:59
Job ref: JTLonOSM1004
Tags: Management