Education Quality Manager

Arts Students' Union

WC2N, London (Hybrid)

£40,145 per year

Full-time

Permanent

Education

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Job description

The Education Quality Manager role leads and sets the strategic direction for the team providing support and development of academic representation at Arts SU, enabling effective voice and ensuring a better academic experience for students at UAL.

If you’re passionate about representation, love governance and quality assurance, and are skilled at navigating competing priorities whilst supporting your team, we’re looking for you! No day is the same for the Education Quality Team, but a drive to support students and enable them to challenge institutional structures is a must for anybody in this role.

JOB PURPOSE

To lead and set the strategic direction for the team providing support and development of academic representation at Arts SU.
Develop and lead ambitious plans to evaluate and develop the academic representation system at UAL, building engagement levels, impact, and visibility year on year.

KEY RESPONIBILITIES

Leading a high performing team:

Provide leadership, strategic direction and day to day operational management of the Education Quality Team; motivating, supporting and developing team members to ensure that they have the necessary skills and knowledge for their roles as well as manage performance.
Develop succession plans and identify training and development requirements within the team.
Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments.
Identify the need for, recruit and manage student staff as necessary.
Be accountable for the quality of outputs of the team.
Provide support to the student officer team helping and equipping them to be knowledgeable and informed representatives.
Ensure the whole organization is aware of and understands the work of the Education Quality team.

Strategic Development

Lead the Academic Representation’s System’s involvement with the University’s quality assurance processes.
Oversee the development of systems and processes for capturing, tracking, and sharing student feedback, issues and the impact of academic representation.
Lead the analysis of student feedback to advise and support student representatives to lobby and influence the University’s policies, procedures and practice.
Lead the promotion of the service within UAL, building relationships with relevant stakeholders and making it easy for staff and students to understand the purpose of the team and its work.

Financial & Resource responsibility

Manage a substantial Education Quality Team budget, being responsible for resources that are allocated to the department and ensuring these are effectively managed and controlled.
Review and establish processes, systems and policies and where appropriate standard procedures for activities to maximise efficiency, ensure deadlines are met and to ensure a positive return on investment.

Oversight & development of Academic Representation

Manage and support Education Quality Coordinators to deliver Arts SU’s academic representation systems bringing support for representatives and innovation around student engagement.
Provide day-to-day management of our academic representation system, including managing relationships with UAL staff who work on this system in Colleges, Schools and Academic Quality.
Work to further develop our partnership with the University to establish the Education Quality Team as expert practitioners and a source of good practice on student engagement, representation, and co-production.
Work in partnership with staff and elected officers to deliver a holistic and high-quality academic representation system, including managing the election, training, year-round engagement and development of academic representatives and other related roles as relevant.
Work closely with colleagues to support and deliver successful SU elections and awards events.

Policy & Officer support

Lead the Education Quality Team’s work in providing comprehensive policy support to Arts SU’s Full-time Officers and School Representatives on education issues and developing effective lobbying strategies to influence the policies that impact students’ lives.
Support engagement in College committees and working groups by maintaining an accurate and up-to-date record of representatives and staff committee responsibilities, accompanying representatives where appropriate and coordinating a system for committee briefing and de-briefing.
Work with colleagues to deliver high profile campaigns based on evidence and insights.
Work with the wider team to develop relationships with academic societies, and to develop their ability to support student representation and engagement.
Provide regular and structured reports or presentations to colleagues to support strategic decision making throughout Arts SU.

Benefits and perks

Our staff enjoy working in a dynamic and supportive environment that prioritises their personal and professional development. Our annual staff satisfaction survey shows that staff value the opportunities they have to learn and grow within their roles. We perform highest in the areas of personal development, relation- ships with managers, work atmosphere, and relationships with colleagues.