IT Support Engineer

We are recruiting an IT Support Engineer to expand our Technology Team and provide organisation-wide support for our growing Microsoft 365 Estate. We have spent the last few years improving our Microsoft Azure and Entra estate and now are looking to strengthen the end user support.

Asthma + Lung UK stands up for everyone with a lung condition, so they can live their best lives. We provide vital support through our Helpline, offering expert advice on symptoms, medicines and managing lung conditions, while funding groundbreaking research to transform how conditions like asthma and COPD are prevented, diagnosed and treated. With the help of our supporters, we’re driving breathing breakthroughs that revolutionise treatments and save lives.

As IT Support Engineer, you provide day-to-day IT support and administration, including end-user troubleshooting, onboarding and offboarding, account and licensing management, Microsoft Entra ID administration, Intune and device compliance, application deployment, and IT asset management. You will also manage the lifecycle of IT equipment and meeting room AV systems, maintain technical documentation and procedures, work closely with IT partners to coordinate ticket escalations, and support IT projects, upgrades and rollouts. You will contribute to ongoing Cyber Essentials Plus and NHS Data Security and Protection Toolkit (DSPT) compliance, alongside other duties as required by the line manager.

To be successful in this role, you will have at least two years of experience in a customer-facing IT support environment, with strong knowledge of Windows 11 and Microsoft 365, including Exchange Online, SharePoint and Teams. Your experience will include working with ITSM tools, supporting laptops, mobile phones, tablets, printers, AV equipment and other peripherals, as well as diagnosing and resolving hardware faults and performance issues.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave plus bank holidays (pro-rata for parttimers), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.