Community and Challenge Events Coordinator

RESPONSIBILITIES:

Fundraising Delivery

·       Deliver challenge and community fundraising campaigns and events that achieve agreed income and participation targets.

·       Support the Community & Challenge Events Manager with the delivery and stewardship of Back Up's London Marathon programme, taking ownership of agreed areas of delivery.

·       Support delivery of The Push, No Limits Ride, Do the Loop and other Back Up Challenge Events.

·       Deliver accessible, inclusive Community fundraising opportunities.

·       Coordinate suppliers, volunteers and event logistics.

·       Maintain accurate CRM and financial records.

Supporter Experience & Stewardship

·       Build long-term supporter relationships that maximise fundraising, retention and lifetime value.

·       Coach and motivate supporters to exceed fundraising targets.

·       Deliver timely stewardship, thanking and impact reporting.

·       Identify opportunities to improve supporter experience, fundraising performance and operational efficiency, making recommendations to the Community & Challenge Events Manager.

Planning, Performance & Insight

·       Monitor recruitment, participation, fundraising and stewardship KPIs across the community and challenge fundraising portfolio.

·       Maintain accurate supporter records, event information and financial data within the CRM and fundraising platforms.

·       Produce performance reports and updates for the Community & Challenge Events Manager.

·       Gather and share supporter feedback and learning to help evaluate and continually improve fundraising activities.

·       Support the effective administration and evaluation of fundraising activities, ensuring accurate reporting and compliance with fundraising policies and procedures.

Collaboration

·       Work with Communications & Marketing on recruitment and stewardship.

·       Work with Services to engage participants and volunteers.

·       Support Corporate Partnerships.

·       Champion fundraising across the organisation.

The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.

PERSON SPECIFICATION:

Essential:

·       Experience delivering community or challenge fundraising.

·       Excellent supporter stewardship skills.

·       Experience achieving income targets and KPIs.

·       Strong project management and organisational skills.

·       Experience with CRM systems and online fundraising platforms

·       Ability to use data and insight.

·       Creative, proactive and collaborative.

·       Commitment to inclusive and accessible fundraising.

·       Willingness to work occasional evenings and weekends.

Desirable:

·       Experience delivering London Marathon or other mass participation events.

·       Experience working with volunteers.

·       Experience working with people with lived experience of disability/health conditions

·       Knowledge of fundraising regulation.

·       Experience with Salesforce, Fundraise Up, Raisley and Enthuse platforms

·       Understanding of spinal cord injury or disability sector.