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Top job
Citizens Advice Southwark, Southwark (On-site)
£28,948 to £29,337 per annum
Assist in providing a quality service to clients by supplying accurate, personalised, relevant information and guidance.
Posted 4 days ago
Closing in 5 days
Sporting Equals, Coventry (Hybrid)
Circa £80,000 (dependent on experience) plus car allowance
We are looking for an experienced, values-driven CEO who combines strategic vision with hands-on delivery.
Posted 4 days ago
Closing tomorrow
Kinship, Remote
£28,000 per year, pro rata
Champion Kinship Carers Nationwide Through Dynamic Training, Roadshows & Online Workshops
Posted 4 days ago Apply Now
SmellTaste, Remote
£34,000 per year
Community Development Officer
Posted 4 days ago Apply Now
Church Army, Broomhall (Hybrid)
£64,147 per year
Church Army are looking for the right leader who has the heart of an evangelist, and also have some significant executive leadership skills.
Posted 4 days ago
One YMCA, Bedford, Bedford (On-site)
£26,926.0 - £30,445.0 per year
Join our hardworking and dedicated team as an Independent Domestic Violence Advisor
Posted 4 days ago
Resurgo Trust, Leeds (On-site)
from £26,000
Are you a visionary leader, with a heart for social justice and passionate about transforming society? Join us!
Posted 4 days ago
Closing in 3 days
The Children's Trust, KT20, Tadworth (On-site)
£76,965 - £88,682 per year plus £5,941 Outer London Weighting
Senior strategic & operational leader responsible for delivering the highest standards of nursing & care, safety & clinical governance.
Posted 4 days ago Apply Now
Closing today at 23:30
Sightsavers, Multiple Locations (On-site)
Local Terms and Conditions apply
Posted 4 days ago
Young Enterprise, Multiple Locations (Hybrid)
£28,860 per annum
Be part of a national charity working directly to help young people prepare for their future.
Posted 4 days ago Apply Now
Closing in 3 days
The Children's Trust, KT20, Tadworth (On-site)
£55,690 - £62,682 per year plus £5,941 outer London weighting
Lead and enhance our organisation’s commitment to delivering high-quality, safe care for children.
Posted 4 days ago Apply Now
Social Interest Group, London (On-site)
£27,000 per year (Full Time Equivalent)
Join SIG Penrose RBKC Complex Needs and make a real impact supporting people facing homelessness and mental health challenges backgrounds.
Posted 4 days ago
TPP Recruitment, London, England (Hybrid)
£32500 - £34000 per annum
Posted 5 days ago Apply Now
Page 25 of 79
Southwark, Greater London (On-site)
£28,948 to £29,337 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,958 to £29,337 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 5 January 2026

Interviews: Thursday 8 January 2026

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Posted on: 10 December 2025
Closing date: 05 January 2026 at 09:00
Tags: Advice / Information, Communications, Legal / Law, Advocacy, Social / Support Work