Grants Administrator

About Bank Workers Charity

We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.

About the Role

Our Grants Administrator is the first point of contact for clients.  They administer grant programmes throughout the year ensuring excellent customer service: to liaise with individual clients; assess applications to make recommendations and decisions for approval; and identify clients who would benefit from further in-depth support.

About You

Our ideal candidate has an awareness of issues facing disabled, older or vulnerable people and services available within the wider community and experience of handling enquiries sensitively and with compassion across multiple channels such as telephone, email and post, ideally gained in the charitable and grant giving community.

You will have an understanding of the charitable and grant giving community as well as an understanding of safeguarding, confidentiality and data protection (GDPR) procedures.

What We Offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include:

·       28 days holiday, plus statutory bank holidays

·       8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions

·       A wide range of employer funded wellbeing experiences through Heka

·       Flexible benefit provision (including medicash plan, cycle to work, payroll giving and electric car scheme)

·       Group Life Cover (three times annual salary)

·       Weekly wellbeing half hour

·       Employee Assistance Programme
 

To apply, please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement outlining how your experience meets the criteria set out in the person specification. 

Closing Date: 5.00pm, Monday 17 February 2025.

We are looking to interview on Tuesday 25th February 2025.
 

Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.