Advice and Support Officer

Location: We are currently hybrid working: our team is largely home-based with some in-person attendance and meetings expected at our central hot-desking location in Old Street, London.
Salary: £31,785 Full-Time Equivalent (£19,071 actual salary)
Hours: This role is part-time (21 hours per week).

Benefits: At Become we offer a wide range of employment benefits to all Team Members including generous annual leave, flexible working from the start, life insurance, and a rewards package which includes a Health Cash Plan.  We’re proud that we support our staff and want to see everyone who works here thrive in their personal and professional life.  You can see more of the benefits that we offer to everyone on our website.

About the Role

We are looking for someone warm and approachable, skilled at quickly building trust and rapport with young people and professionals alike. You’ll bring strong and up to date knowledge and understanding of the key issues affecting children in care and young care leavers. In this role, you’ll play a vital part in the day-to-day delivery of Become’s Care Advice Service, including the Care Advice Line. You’ll offer proactive advice and 1:1 support to care-experienced children and young people, as well as adults and professionals supporting them, ensuring they understand their rights and entitlements, and are supported to access them. The role requires a detailed knowledge of rights and entitlements for care experienced young people, and of current legislation and local authority practice.

This role will be part of the Services department, but will work closely with colleagues in the Policy, Campaigns and Communications department and across the organisation to support the Care Advice Service. We’re looking for someone who is motivated, empathetic, and passionate about making a lasting difference in the lives of care-experienced young people.

Equity, Diversity and Inclusion

As an organisation serving children in care and young care leavers we are keen to receive applications from people with experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially marginalized communities. We ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is anonymous and cannot be connected with your application.

How to Apply

At Become, we ask interested applicants to answer several competency-based questions.

Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process. You’ll need to send us your CV but it will only be considered if you score well as part of the anonymous review.

If you have any reasonable adjustments, you would like us to consider for this recruitment process please advise us below.

We recommend that you read our Guide for Job Applicants to assist you with your application to Become.

Interview Details

Interviews will have two parts:

- A session with young people;
- A panel interview with Become staff.

Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at our location in Central London. If access to technology/WiFi is difficult for you, please contact us so we can assist in making suitable arrangements.

Become also wants to ensure fairness in all of our interviews so all successful shortlisted candidates will be sent the interview questions in advance.

Interviews will take place:

- Young people’s panel: Tuesday 11th March
- Staff panel: Wednesday 12th March

Please Note

All applicants must have a Right to Work in the UK. Although the role is hybrid, we are unable to offer work visas or sponsorship for any candidates based outside of the UK.

We’re proud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll

You may experience in the following: Support and Advocacy Officer, Advice and Guidance Officer, Information and Support Officer, Welfare and Support Officer, Care Support Advisor, Advice and Outreach Officer, Rights and Entitlements Officer, Young People's Support Officer, Community Advice Officer, etc.

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