Digital and Events Coordinator

Main Purpose of the Role

This role supports Bond’s digital and events activities, maintaining its online presence while ensuring the successful delivery of Bond’s convening events.

The digital responsibilities include managing Bond’s digital channels to engage audiences and support its services, ensuring the effective use of platforms and systems, and monitoring user engagement to deliver key metrics. The post holder will also liaise with suppliers to ensure value for money and that systems are fit for purpose.

The event responsibilities focus on providing administrative and logistical support before, during, and after Bond and Bond working group events. This includes managing registrations, preparing materials, and assisting with communications. The role will also support the creation of content for Bond’s website, social media platforms and newsletters, enhancing Bond’s digital presence while promoting its events.

Bond convenes a wide range of audiences, including members and non-members, creating opportunities to connect, share knowledge, and collaborate. The events vary in type and size, including learning sessions, practical workshops, and information-sharing forums. Some events are exclusive to Bond members, while others are open to all, attracting delegates from diverse professional areas such as governance, fundraising, finance, human resources, programmes, policy, advocacy, communications, and marketing.

Main responsibilities

Digital marketing and content support

• Assist in executing email and social media campaigns, including drafting and scheduling posts, monitoring engagement.
• Support the Communications and Events Advisers by uploading and editing content for Bond’s website, including blog posts, reports, events, sessions, and speaker details, following provided templates and style guidelines.
• Help maintain Bond’s digital platforms by troubleshooting simple technical issues and escalating complex problems to Communications Adviser.
• Contribute to the development and posting of the communications content calendar, blogs, and social media posts as directed.
• Respond to basic website and digital queries from staff and users, escalating where necessary.

Event support and coordination

• Provide logistical support for in-person, virtual, and hybrid events, supporting completion of event briefs, managing registrations, preparing materials, and tracking attendee requirements (e.g., dietary and accessibility needs).
• Assist with maintaining and updating the CRM (Salesforce) by inputting attendance data and tracking metrics under guidance.
• Respond to delegate and participant queries in the events inbox efficiently, escalating complex issues to senior team members.
• Support the Events Adviser in drafting simple event communications, such as invitations, thank-you emails, and post-event updates.
• Help ensure Bond’s events are accessible and inclusive by following established guidelines and practices.

Administrative and general support

• Assist in liaising with suppliers, contractors, and stakeholders on straightforward logistical matters, such as confirming orders or schedules for events.
• Provide basic technical and administrative support for Bond’s website such as updating pages and uploading content.
• Support the creation of event attendee materials, such as name badges and formatted presentations, and ensure these are ready for events.
• Help compile attendee feedback and assist in drafting internal post-event summaries or reports.

Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics and race. Acting in accordance with the anti-racism and EDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware and respond to micro-aggressions, everyday racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be a bystander, reporting when they witness any behaviour that is not deemed acceptable.

Person Specification

The ideal candidate would have:

•  Familiarity with social media platforms (Instagram, Facebook, LinkedIn, and Twitter) and scheduling tools like Sprout Social, Hootsuite or Buffer.
• Good working knowledge of MS Office, especially Word, Excel, Outlook, and SharePoint, as well as CRM systems like Salesforce.
•  Supporting or working in events environments, including those with 100+ attendees, and managing event logistics.
• Working in customer-facing roles, handling queries, providing administration, and troubleshooting.
• Assisting with social media campaigns and creating written content for digital channels, including social media posts and email marketing.
• Building and maintaining relationships with internal and external stakeholders, such as speakers, suppliers, and colleagues at all levels.
•  Strong attention to detail and excellent organisational, planning and time management skills
• Strong written and verbal communication skills.
• Ability to manage and prioritise multiple tasks and deadlines.
• Flexibility and problem-solving skills to adapt to changing needs. 
• Ability to build strong relationships with a range of stakeholders, including speakers and suppliers, is essential. 
• Ability to work collaboratively across teams as well as independently. 

Benefits

Bond offers a competitive salary and benefits package including:

• 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year
• 7% pension contributions (staff pay 3.5%) ​
• Flexible working hours (Hybrid working – 1 day, minimum in the office per month)
• Staff Development days
• Perk Box access
• Employee Assistance Programme
• WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family)
• Interest-free season ticket loan

How to Apply

To apply submit your CV and cover letter by midnight on Sunday 26th January 2025.

In the cover letter we expect you to set out:

• Why you are interested in this role
• How you meet the role requirements
• Your understanding of equity, diversity, inclusion and why it matters in this role

Bond and Equal Opportunites

Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the EDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour.

In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way. 

The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes.