Guest Experience and Partnership Manager

Purpose of the Role:   

Bow Foodbank is proud  to have developed a highly trusted relationship with our guests and the community. We are often the first point of call for people when they are starting to struggle financially. We want to use our trusted place in the community to support our guests with more than just food, helping to connect them into a wide range of services and community groups - aiming to help guests to build their resilience and move them away from the causes of poverty. This will be done by inviting specialist partners to offer their services at our centre, as well as training and overseeing our volunteers in signposting guests to services that will help them build their resilience. We want to do this in a way that builds dignity so will aim to follow up with them the impact of any referrals and how they have improved guest wellbeing. Our aim is to limit the length of time guests depend on any foodbank and increase the community’s access to support services and community groups.

This role will train and oversee the work of our volunteers in signposting guests to high quality services. They will be responsible for holding guest voice strategy and will feed into the senior leadership team the opinions of our guests so we can continually improve the service we offer them.

This role will build partnerships with organisations to create support pathways. We want to maximise use of our building by creating a support ‘marketplace’ inviting partners into the foodbank and increasing guest access to the broadest range of services.