Service Pledge Senior Officer

Location: London, Sheffield, Cardiff or Glasgow (home and office based)

About the role

We’re recruiting a senior officer for our Service Pledge programme, who will play a key role in the development and delivery of our service improvement activities.

The Service Pledge is an innovative programme dedicated to delivering lasting positive change to everyone’s experience of breast cancer. It brings patients, healthcare professionals and cancer alliances together to work in partnership to design and deliver patient-centred improvements.

Your role will be to coordinate the delivery of our Service Pledge programme, as well as supporting other healthcare professional support and engagement initiatives, helping to ensure everyone diagnosed with breast cancer receives the best possible experience of care.

This role is offered on a full-time, fixed-term contract until December 2027.

About you

Are you an experienced project manager, able to demonstrate successful delivery within specified timelines and budgets? You will be able to develop and manage strong relationships with a wide variety of stakeholders, including senior healthcare professionals and people affected by breast cancer.

You will have experience of carrying out qualitative and quantitative insight research, including surveys and focus groups. You will also have experience and knowledge of patient involvement and/or service improvement, ideally either within the NHS or charity sector.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.   

The salary range is:

£34,000 to £35,000 per annum if Cardiff/Glasgow or Sheffield based

£35,000 to £36,000 per annum if London based

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date

Monday 9 November 2026 at 11:59pm

Interview date

Monday 16 and Tuesday 17 November 2026