Jobs
Job Title: Member and Supporter Experience Officer
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: 27th and 29th May
*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission.
Key responsibilities
Supporter Engagement
- Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
- Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts.
- Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
- Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance.
- Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.
- Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required.
- Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
- Support our auditors and finance team on any reconciliation or financial enquiries.
Data integrity and CRM Management
- Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
- Share key supporter data and insights within the organisation to elevate the supporter voice.
- Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
- Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
- Handle complex technical enquiries related to our digital tools such as app, website, insight hub.
- Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
- Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members.
- Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Continuous improvement
- Input into new digital development to ensure supporters receive value, and to minimise pain points
Other
- Undertake such other duties as may be reasonably required of the post.
- Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
- A high standard of organisational, interpersonal and communication skills.
- An excellent telephone manner.
- An ability to maintain high levels of accuracy at all times.
- Ability to adapt style, tone and content to provide a tailored service to supporters.
- Ability to show initiative and determination to investigate and solve complex enquiries.
- Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
- Proven experience of working in a busy customer/supporter service environment.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The For Baby’s Sake Trust is excited to announce that we're looking for a Digital Communications Officer (part-time) to join our team. This role is about helping us expand our digital reach, engage key audiences, and strengthen our online brand presence.
In this position, you'll have the opportunity to manage our social media content, oversee website administration, conduct email marketing, and execute paid and organic digital campaigns. You will also play a vital role in enhancing our digital content strategy, growing our audience, and ensuring brand consistency across all platforms.
If you share our passion for breaking cycles of domestic abuse and giving babies the best start in life, and you have at least 1+ years of experience coordinating social and digital channels for an organisation, this might just be the perfect fit for you. We seek someone who understands best practices and trends and enjoys finding creative solutions to support our growth and drive positive social change.
This position offers a wonderful chance to work with a friendly, dedicated team at an award-winning charity, making a significant, positive impact on families affected by domestic abuse. This is a part-time role (22.5 hours per week) reporting to the Communications Manager. It is a permanent position with a salary of £17,304 per annum (£28,800 per annum full-time equivalent plus 5% contributory pension). Plus, you'll enjoy the flexibility of working from home, with occasional travel.
To apply, please send your completed application form by 11.59 p.m. on Sunday 1st June. We're planning to hold interviews in a central location in London on Monday 16th June.
Once we receive your application, we'll provide you with the link to the equal opportunities monitoring form—this is confidential and voluntary and won't affect the selection process. If you have any questions about the role, feel free to email the recruitment team and a team member will get back to you as soon as possible.
For more information about The For Baby’s Sake Trust, please visit our website.
No agency contact please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The For Baby’s Sake Trust is excited to announce that we are recruiting a Policy and Public Affairs Officer. This will be a crucial new role as we grow the Trust's reach and impact. You will be dedicated to developing our policy positions and driving external relationships with parliamentarians and change-makers to help break cycles of domestic abuse and give babies the best start in life.
If you share our passion for breaking cycles of domestic abuse and giving babies the best start in life, and you have at least 3+ years of working in policy and public affairs in a related field (ideally domestic abuse, children’s sector, or early years), this might be the perfect fit for you.
This position offers a wonderful chance to work with a friendly, dedicated team at an award-winning charity that significantly impacts families affected by domestic abuse. This is a part-time role (18 hours per week), reporting to the CEO, and comes with a permanent position and a salary of £17,304 per annum (£36,050 FTE). Plus, you'll enjoy the flexibility of working from home, with travel as required (usually to London).
To apply, please send your completed application form by 11.59 p.m. on Sunday 1st June. We're planning to hold interviews in a central location in London on Monday 16th June.
Once we receive your application, we'll provide you with the link to the equal opportunities monitoring form—this is confidential and voluntary and won't affect the selection process. If you have any questions about the role, feel free to email the recruitment team and a team member will get back to you as soon as possible.
For more information about The For Baby’s Sake Trust, please visit our website.
No agency contact please.
IDVA x2
Location: Redbridge/East London/Hybrid
Salary: Qualified applicants £29,923 - £32,623 per annum (salary will be offered at the bottom of the band)
Unqualified £28,255 - £29,913 per annum (salary will be offered at the bottom of the band)
Contract: Permanent
Vacancy Reference:S675
Closing Date: 2nd June
Interview Date: 11th June
Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men, and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
About the Service: Our Solace Advocacy Support Service (SASS) teams provide advocacy and support to survivors of domestic and sexual abuse living across London. We are recruiting two IDVA positions in our nee Redbridge team.
About the role: The successful candidate will be responsible for risk and needs assessing and safety planning with survivors of domestic violence. They will hold a caseload of service users identified as high-risk requiring crisis short-term intervention, providing advice, advocacy, and onward referral where appropriate.
About You: We're looking for highly organised and self-motivated applicants who are passionate about ending gender-based violence. You will have a “can-do‟ approach and demonstrable commitment to Solace’s feminist approach to supporting women and their children to be safer. Successful applicants will have in-depth knowledge of domestic abuse and its impact on service users and their children, experience of supporting survivor’s domestic and/or sexual abuse including strong casework management skills.
In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.
Solace Women’s Aid values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
Solace is a Disability Confident employer.
This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.
Unfortunately, we do not accept CVs and request no contact from recruitment agencies.
The client requests no contact from agencies or media sales.
Location: London or Birmingham only. Hybrid working - must be able to go to the office a minimum of one day a week.
1st stage interviews: 02/06 over Teams
2nd stage interviews if needed: 11/06
For more information, or to apply, please click 'apply now' to be directed to our website.
Are you passionate about people, inclusion, and creating a great place to work? At The King’s Trust, we’re on a mission to make sure every colleague feels heard, valued, and empowered to do their best, all in support of transforming young lives.
We’re looking for a values-driven Employee Experience and Culture Manager to join us on a part-time, maternity cover basis. You’ll lead on key engagement activities, champion equality, diversity and inclusion, and help shape the culture of the organisation through insight, collaboration and action.
You must have strong stakeholder skills, excellent time management, a proactive mindset, and a deep understanding of what makes a great colleague experience.
Ready to make a difference where it really matters? Apply now and help shape a workplace where everyone can thrive!
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Employee Experience and Culture Manager?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of our Employee Experience and Culture Manager!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). For more information, please click here.
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3507
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Location: Bexley
Salary: £28,255 - £29,913 per annum
Hours: 37.5 hours per week
Contract: Fixed Term Contract/Full Time
Closing Date: 2nd June 2025
Interview Date: 13th June 2025
This job description may change to reflect changing requirements of the role.
About Us
Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in. We are looking for friendly and diligent individuals to join our services and help us make a difference.
About the Service
Solace Women’s Aid provides a wide range of services to victim/survivors of domestic and sexual abuse in Islington including a large advocacy and support service and specialist projects co-located in a number of services.
About the Role
We are seeking Global Majority Worker to provide support and advocacy to women aged 16 years and over from the global majority and have suffered domestic and/or sexual violence, racial inequality or oppression.
You will be working as part of a multidisciplinary team and collaborating with external agencies in your work and completing outreach with faith based groups and churches to ensure our service is accessible for this marginalised group of women. In this role you will work as part of the Bexley Solace Advocacy and Support Service (SASS), providing support to high-risk survivors of domestic abuse in the borough. In addition to this, you will work in partnership with local agencies in order to provide the best support for our service users.
About You
We're looking for highly organised and self-motivated applicants who are passionate about ending VAWG and safeguarding. You will have a “can-do‟ approach and demonstrable commitment to Solace’s feminist approach to supporting women and their children to be safer. You will receive training and support for this role as necessary. Ideal candidates will have demonstrable experience of working with victims of domestic and/or sexual violence in a multi-agency setting and a working knowledge of the criminal and civil justice systems.
Successful applicants will have in-depth knowledge of domestic abuse and its impact on women and children, demonstrable substantial experience in providing emotional and practical support to victims of VAWG. A relevant qualification in VAWG or significant experience is desirable but not essential.
In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.
Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
Solace is a Disability Confident employer.
This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.
We request no contact from recruitment agencies.
Closing Date: 2nd June 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hybrid working, with some travels across West Mercia as required.
Key Responsibilities
- To work directly with service users to provide support, deliver action plans, and conduct follow-ups. This could be conducting initial assessments to determine the service user’s needs, providing tailored housing advice/support to service users transitioning from prison or serving a community sentence, or working with young people on various programmes.
- To liaise with partner organisations/agencies, as required, on service delivery.
- Where necessary (for example, when working with young people), challenge inappropriate behaviour in a fair and equitable manner while motivating them to change.
- To maintain caseload efficiently, and to maintain accurate case records and documentations on relevant systems.
- To maintain accurate service user records, ensuring compliance with confidentiality and data protection regulations.
- To attend staff meetings and training events as required.
- To adhere to safeguarding processes, manage safeguarding concerns and risk factors.
Essential Person Specification
- High level of numeracy and literacy (preferably GCSE standard or above).
- Good communication, interpersonal, advocacy, and collaboration skills.
- Respectful of cultural differences; commitment to equal opportunities and anti-oppressive practice.
- Competency in IT applications, databases, systems, SharePoint, Microsoft 365, Microsoft Teams, and Microsoft Office applications.
- Ability to manage own caseload.
- Mature, reliable, resilient, energetic, patient, and consistent in approach.
Why Work for YSS?
- Annual leave of 27 days, excluding bank holidays
- Christmas Eve and New Years Day as Company holidays
- Pension Scheme
- Employee Health & Wellbeing plan
- Occupational sick pay
- Flexible working / hybrid working
- Monthly supervision for support / personal development
- Robust induction and training programme with an organisational commitment to ongoing training and personal development.
Notes
- Our organisation follows Safer Recruitment principles and guidelines for all posts where contact with children and/or adults at risk is possible – this includes a full application process, interviewing candidates, taking up and verifying two satisfactory references (one of which must be from your last employer), verifying qualifications, identity checks, an enhanced (Disclosure and Barring Service) DBS check and HMPPS prison vetting.
- You must have the right to live and work in the UK to be considered for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We have an exciting opportunity for an Advocate to join our team covering South Gloucestershire. This is a full time post but part time may be considered.
Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential. For work with our children and young people in borough, there will be other settings to visit.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About you
Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or Children and young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.
Benefits
· 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service
· 5% employer pension & minimum 3% employee contribution
· Salary sacrifices pension scheme
· Separate Life Assurance Cover (equivalent of two times your annual salary)
· Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc
· 24/7 Employee Assistance programme
· Access to remote counselling service
· Paid Disability Leave
· Paid compassionate Leave
· Home Working Allowance
Support with continuous professional development
· Access to Clifton Strengths Coaching for development
· Personal Development Plans
How are staff supported to work remotely?
VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.
When you need to travel for work, expenses will be paid (mileage or public transport costs).
VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; 26 May 2025 at midnight
Interview dates: 26 May and 2 June
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Want to know more about VoiceAbility and the role?
Please contact visit our website.
NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Are you passionate about making a lasting impact in the community? Belfast YMCA is seeking a motivational and driven Fundraising & Communications Manager to lead one of our key strategic priorities: diversifying and increasing income to support our vital youth, family, and community programmes. This exciting and varied role offers the opportunity to shape and implement our fundraising and communications strategy, bringing your own creativity and expertise to the table. A key focus will be securing annual and multi-year trusts and grants, with the chance to lead a major capital funding programme as we redevelop our facilities and expand our reach across Belfast over the next three years. If you're ready to make a difference and play a pivotal role in the future of Belfast YMCA, we’d love to hear from you.
Please submit a CV, Completed supplementary questions and monitoring form.
Closing date:
10am on Monday 9th June
First Round Interviews:
In person at Belfast YMCA, Wednesday 25th June
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Care Officer
6 months fixed term contract
Full time or 4 days per week
£28,000 pro rata
Hybrid working, 2 days a week in Chelsea/ Harefield
The Talent Set is delighted to partner with Royal Brompton & Harefield Hospitals Charity to recruit a Supporter Care Officer on a 6-month fixed-term contract. This exciting and varied new role offers a fantastic opportunity for someone with a passion for supporter engagement and strong administrative skills to make a meaningful impact. As a key member of the Community and Events Team, you will play a vital role in delivering excellent service to donors and supporters, ensuring the smooth processing of data to support the charity’s events and fundraising activities. Working within a small, friendly team of three, your day-to-day responsibilities will include managing the fundraising inbox, handling phone enquiries, entering data into Raiser’s Edge, and supporting a wide range of fundraising administration tasks.
Key Responsibilities:
- Respond promptly and professionally to supporter enquiries via email, phone, and post, ensuring a positive and engaging donor experience.
- Accurately manage and process donation data across various income streams, including online platforms (e.g. JustGiving, Enthuse), and ensure correct income coding in collaboration with data and finance teams.
- Provide exceptional supporter care by acknowledging donations promptly, responding to enquiries via inbox and phone, and maintaining a high standard of supporter engagement and communication.
- Maintain and update the charity’s CRM system (Raiser’s Edge), ensuring accurate data entry and supporter records for donations, fundraising pages, and event participants.
- Deliver administrative support for fundraising and challenge events, including sending out materials, managing stock of supporter resources, and supporting event logistics as required.
- Assist with stewardship activities and community fundraising support, including preparing and mailing fundraising packs, setting up new fundraisers, and helping coordinate communications.
Person Specification:
- Previous experience in a supporter care, customer service, or administrative role, ideally within a charity or not-for-profit environment.
- Proficient in Microsoft Office (especially Outlook, Word, and Excel), with the ability to manage multiple tasks efficiently.
- Confident using a CRM database, preferably Raiser’s Edge, with strong attention to detail and accuracy in data entry.
The deadline for applications is Wednesday 14th May 2025 at 4pm.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are a youth movement that empowers refugees and migrants to flourish in the place that they call home.
There are thousands of young refugees and migrants arriving in the UK every year. We believe in the unbounded potential of these individuals and are driven to help them thrive.
Our residential experiences are at the start of this journey, allowing us to create a space where we can build a community, teach leadership skills and spark ideas. With the right support, our ambition is to ensure that young refugees and migrants have the agency to take control of their own lives.
We are looking for a highly organised and proactive Administrator to support the smooth running of our Programmes and Operations. This role is essential in ensuring that our logistics, partnerships, and communications run efficiently, allowing us to reach and support more young people. You will work closely with suppliers, referrers, and our internal team to coordinate key aspects of our programmes.
RESPONSIBILITIES
Programme & Operations Support
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Support the coordination of OSH’s residentials, events, and programmes, ensuring logistics run smoothly.
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Arrange bookings (e.g. facilitators, venues, catering, transport) to ensure contracts and payments are managed efficiently.
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Assist in staff recruitment and volunteer management with recruitment, interview scheduling, onboarding, inductions, organising meetings and receiving feedback.
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Manage resources in our lock up (based in Hornsey)
Administrative & Organisational Support
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Maintain accurate records, databases, and documentation to ensure compliance and efficiency.
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Handle general inquiries via email and phone, acting as a key point of contact for external stakeholders.
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Support the team with minute-taking in meetings.
Partnerships & Referrals
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Communicate with referrers (such as youth groups, schools, social workers, and community organisations) to ensure young people are referred and engaged in our programmes.
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Support with phoning participants and referrers to support them to complete sign up forms where necessary
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Track and monitor referral processes, ensuring smooth communication and follow-ups with referrers to maximise participation at our events
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Maintain good relationships with external partners such as venues, facilitators, transport companies and other organisations we work with.
Finance & Compliance Support
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Assist with financial administration, such as processing invoices, logging donations, and tracking expenses.
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Ensure OSH meets data protection and safeguarding requirements, keeping records up to date.
Other duties
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Getting involved in OSH events in the evenings and at weekends, including residentials. These are overnight trips from 2 to 5 nights
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Other duties as may be required from time to time
IDEAL EXPERIENCE
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Strong organisational and administrative skills, with the ability to manage multiple tasks.
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Experience in the charity, youth, or refugee/migrant sector.
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Excellent communication skills, both written and verbal.
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Confident in communicating with external partners, suppliers, and stakeholders.
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Proactive, with the ability to take initiative and problem-solve.
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Strong attention to detail and accuracy in maintaining records.
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IT proficient, including experience with email, spreadsheets, and document management.
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Knowledge of financial administration (e.g. processing invoices).
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Understanding of and commitment to data protection principles and maintaining confidentiality.
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Ability to speak in other languages relevant to our community, including Arabic, Pashto, Farsi, Tigrinya, Amharic, and Oromo.
YOUR APPLICATION
We believe that diversity simply makes for a stronger team. We aim to create a workplace that is welcoming for all, inclusive of ethnicity, disability, age, religious belief, marital status, pregnancy, sexuality or gender. In order to reflect the ethnic diversity of our participants, we are particularly encouraging applications from applicants who come from global majority backgrounds, or applicants who have lived experience of seeking asylum.
Successful application is conditional on references and the passing of an Enhanced DBS check.
Overcoming imposter syndrome
At Our Second Home, we know that self-doubt can hold people back from pursuing opportunities they’re more than capable of excelling in. The term “imposter syndrome” is often used to describe this feeling—the belief that one’s accomplishments aren’t legitimate or that they don’t truly reflect effort or ability.
We want to encourage anyone who is passionate about our mission and eager to take on a meaningful challenge to apply for this role, even if you don’t tick every box on paper. We value the unique skills, perspectives, and experiences each individual brings and are committed to supporting the right candidate to grow, thrive, and make a lasting impact alongside us. You might be exactly who we’re looking for!
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accommodation for 15 women who have experienced homelessness and multiple disadvantage.
- The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The accommodation also includes overnight safe spaces.
- In this role, you will provide support to all the women, including running co-designed activities and accompanying women to appointments.
- You will work closely with Specialist Support Workers who manage individual resident support and safety plans.
- You will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.
- You will undertake 8-hour shifts on a 7-day rota, covering the hours 07:45 am to 20:15 pm. Please be aware that the building has several floors and no lifts.
- The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Full job description can be found on our website
Salary: £29,769
Closing Date: Monday 19th May
Interview Date: Thursday 29th May
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Salary: £26,370-£29,297
Contract: Full Time – Permanent
Location: Remote
Closing date: ASAP
Benefits: Up to 7.5% pension contribution, health and wellbeing hub support, employee assistance program
We have a great opportunity for an Individual Giving Fundraiser with the renowned Marie Curie. Reporting to the Regular Giving Manager, this role will play a crucial part in the delivery of regular income and loyalty programme initiatives, joining 14 other fundraisers in the team to raise an impressive target of £11.3m per year.
This role will help to manage the existing supporters, acting as a steward to retain and develop these relationships. You will also work to encourage new and prosperous support through a range of platforms, including digital marketing.
You will work with internal and external stakeholders, deliver marketing campaigns, refining and improving the customer journey along the way.
To be successful as the Individual Giving Fundraiser, you will need:
- An understanding of all aspects of Direct Marketing techniques and methods for warm and cold activity
- Excellent teamwork and project management skills
- Good communication and interpersonal skills with clear and accurate written skills and copy editing
If you would like to have an informal discussion, please call and speak with Ashby.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
If you would like to discuss this role with us please quote the reference 2593AJ
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Community Engagement Officer
Location: Remote with frequent travel (must be UK-based)
Reporting To: Advice and Support Lead
Hours: Full-time
Salary: £26,000 - £28,000
Contract Type: Permanent
About Us
Metabolic Support UK (MSUK) are the leading organisation for Inherited Metabolic Disorders (IMDs), supporting thousands of people worldwide through providing individual support, building communities, and continually advocating for and empowering those living with IMDs.
We are a small but mighty team providing individual support, advice and connection to the over 40,000 living with an IMD in the UK and more across the world. We have a strong interest in rare disease policy and campaign for the rights of our rare disease community for better healthcare services, access to treatment and to be able to live well everyday.
Role Overview
MSUK are seeking a passionate and proactive Community Engagement Officer to strengthen and grow our patient and family community. There are over 1500 IMDs and many of our community use social media, other patient groups and in-person events to connect and learn. This role is central to how we engage with the people we support — through social media, community groups, events, and collaborative partnerships. You’ll be the bridge between our charity and the people we serve, helping to build a supportive, inclusive, and informed community.
Key Responsibilities
Engagement & Social Media
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Manage and monitor all online patient communities responding to community messages and comments with empathy and timeliness
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Moderate relevant support online community groups, ensuring they are safe, active, and welcoming spaces
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Identify themes and areas of interest to advocate internally for MSUK response to meeting community need
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Signpost our Individual Support service, identify and flag individual enquiries to the Individual Support Lead
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Working with our Campaign & Comms Lead, grow the charity’s presence across social media platforms (e.g., Facebook, Instagram, LinkedIn, X, TikTok)
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Develop content that resonates with patients, families, and supporters, amplifying community stories and voices
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Build and manage our lived experience co-production group ‘Metabolic Advisory Council’
Community Insight & Advocacy
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Functioning as the ‘internal expert’ on IMD communities for all MSUK team members
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Using our Contact Record Management system to log and manage community database to provide timely, relevant insight to team members when required
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Work with Head of Insight & Advocacy to engage and support communities in relation to timelines for insight work
Events & Campaigns
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Plan, organise, and execute online and in-person community events (support groups, awareness days, family meetups, annual conference)
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Collaborate with the team to deliver campaigns around awareness, fundraising, and education
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Work with Virtual Support Assistant to coordinate speakers, logistics, communications, and follow-ups for all events with
Relationship & Partnership Management
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Build and maintain relationships with other patient advocacy groups, charities, and health organisations
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Represent the charity at external events, meetings, and forums relevant to the rare disease space
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Seek opportunities for collaboration, knowledge sharing, and joint initiatives
Community Fundraising
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Work with Fundraising lead on community support for individual and events fundraising including event research, donor journey support and online promotion
Person Specification
Essential
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Experience managing online communities and/or social media platforms in a professional or volunteer capacity
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Excellent written and verbal communication skills
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Strong organisational skills and event planning experience
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Empathetic and sensitive to the lived experiences of patients and carers
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Ability to work independently, from home, and as part of a small, dynamic team
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Confident, keen to travel and enjoys in-person events and networking
Desirable
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Personal or professional experience within the rare disease, health, or charity sectors
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Experience managing partnerships or external relationships
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Familiarity with tools such as Canva, Mailchimp, Eventbrite, or similar
What We Offer
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A supportive and flexible working environment.
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Opportunities for personal and professional growth.
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The chance to make a tangible impact in the lives of people affected by rare diseases.
Volunteering for Health is a NHS funded programme to build the capacity and capability of organisations and local health and care systems in England, through the development of volunteering infrastructure. It aims to realise the potential of volunteering in improving the experience and outcomes of people using our health and care systems.
Following a successful bid by Liverpool Charity and Voluntary Services (LCVS) as part of a partnership with NHS University Hospitals of Liverpool Group (UHL Group), NHS Cheshire and Merseyside, and Liverpool City Council we are recruiting for a Volunteering for Health Development Officer to support the partnership in its intention to:
- Establish a robust volunteering infrastructure to address identified health needs and priorities
- Strengthen the capacity of VCFSE (Voluntary Community Faith Social Enterprise) organisations to engage with health volunteering
- Promote collaboration between VCFSE, and statutory organisations to improve health outcomes
- Ensuring sustainability of health volunteering practices beyond the life of the project
- Responding to identified gaps in health volunteering and integrating efforts with local health strategies
The Volunteering for Health Development Officer will support the development and delivery of coherent and sustainable volunteering infrastructure in Liverpool, particularly to grow the level of health and wellbeing linked volunteering opportunities across Liverpool.
The client requests no contact from agencies or media sales.