Customer Fulfilment Advisor

We're on the lookout for a dedicated Customer Fulfilment Advisor to become a part of our dynamic Customer Support team. If you’re passionate about making a difference and have a knack for organisation and communication, we want you!

About the Role:

As a Customer Fulfilment Advisor, you’ll be the backbone of our customer service operations. Your day-to-day tasks will include:

• Efficiently handling incoming and outgoing post.
• Distributing materials to support our fundraising efforts.
• Managing stock levels to ensure we’re always ready to meet our supporters’ needs.
• Adhering to cash handling, GDPR, and PCI compliance procedures.
• Actively contribute to the enhancement of customer service activities, systems, and processes.

Working Arrangements

This is a six-month fixed term contract, covering an internal secondment.

This role is full-time, office-based position located at our Birmingham office (B37 7YE).

About You:

• You have prior administration experience and are proficient with Microsoft Office.
• You’re familiar with cash handling, GDPR, and PCI compliance.
• Your communication skills are top-notch, allowing you to sensitively interact with our supporters and customers.
• You possess an eagle eye for detail, ensuring all our acknowledgement letters are perfect before dispatch.
• You’re target-driven, proactive, and can manage your workload independently.
• Your time management skills are impeccable, and you can adapt to the fast-paced nature of our work environment.

This role is crucial to maintaining the high standards of service provided by our wider Customer Service Team.

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Interview process

Interviews may be held during the advertising period or shortly after the close date. Please note interviews will be held over Microsoft Teams.