Contract Compliance Manager - Integrated Advice

Location: London - Borough of Tower Hamlets in East London
Salary: £37,000 per annum
Job Type: Full time
Contract Type: Fixed Term Contract

The Role:

The Bromley by Bow Centre is funded by the Council to deliver the Home Energy Advice Programme (HEAP) to support households at risk of fuel poverty within Tower Hamlets. This includes delivering a programme to vulnerable residents in the community, with the aim of reducing resident energy usage, CO2 emissions, and financial expenditure on fuel bills.

The programme will encompass a dedicated home visits service providing health, wellbeing and energy efficiency advice. It will also include interventions and delivery of energy advice in the borough through a wide range of mediums, including events, a network of Energy Champions, frontline workers, a targeted communications campaign and an energy advice phone service.

As Contract Compliance Manager you will lead on the continued compliance, monitoring and financial management of the HEAP contract. You will maintain and manage relationship with the council and subcontractor SHINE. This will include regularly monitoring contract performance against key performance indicators (KPIs) and deliverables for both BbBC and SHINE to identify deviations from compliance standards. You will ensure that SHINE are delivering high quality, effective services in their core area.
As Contract Compliance Manager, you will have financial and project management responsibility for the operational delivery and ongoing development of the project managing and monitoring payment by result by establishing a robust monitoring and verification systems.

Home Energy Advice Programme (HEAP):

Tower Hamlets has one of the highest overall poverty rates in London and as per the 2021 Census had 11.2% of residents living in fuel poverty. Given the current Cost-of-Living crisis, this figure has likely increased. This is a key area of concern for residents, as in the Tower Hamlets Residents' Survey 2023, 50% of respondents indicated that they were concerned about paying fuel bills and 40% of respondents identified rising costs/interest rates as their most important concern.

The Home Energy Advice Programme will support households at risk of fuel poverty within Tower Hamlets with the aim to reduce resident energy usage, CO2 emissions, and financial expenditure on fuel bills.

The Programme consists of delivering:

• Front-end telephone service – triage callers, providing energy advice and referrals to home visits or for intervention measures.
• Deliver an affordable warmth home visiting service – dedicated home visits to some of the Borough’s most vulnerable households providing health, wellbeing and energy efficiency advice.
• Deliver energy efficiency interventions and behaviour change advice – install small interventions such as draught proofing, radiator reflector panels and energy monitors and advice residents on behaviour changes they can make to reduce their energy use.
• Deliver energy advice through a range of events at locations across the borough – have a presence at public spaces across the borough such as idea stores and food banks to offer energy savings tips and debt advice.
• Deliver training to volunteer Energy Champions - enable residents to deliver energy advice and build the capabilities of the community.
• Deliver workshops to frontline workers - upskill those in key services in identifying residents in need or at risk of experiencing fuel poverty and how to refer into the Service.

You may also have experience in the following roles: Contract Manager, Compliance Manager, Energy Programme Manager, Project Manager, Energy Efficiency Advisor, Sustainability Consultant, Contracts and Performance Manager, Programme Coordinator, Service Delivery Manager, Fuel Poverty Advisor, Partnership Manager, Community Engagement Manager, Energy Policy Analyst, etc.

REF-219 631