Community Fundraising Officer

YOUR MISSION 

SUPPORT OUR COMMUNITY OF LIFE-SAVING FUNDRAISERS 

At Campaign Against Living Miserably, we’re searching for an ambitious Community Fundraising Officer. Your mission? To inspire, support, and help in growing a vibrant network of community fundraisers, turning their passion into action to support CALM’s life-saving work.

• You’ll get to champion our loyal and dedicated community and DIY supporters, as they take on the weird and wonderful; all in the name of CALM.

• You’ll be there for those supporters who are fundraising in memory of a loved one; using your empathy and compassion to build purpose-led relationships.

• You’ll use your administration skills and a donor-centric approach, to provide the best possible fundraising experience.

• You’ll help us elevate our fundraising offer, to encourage even more people to stand with us against suicide.

• You’ll have the opportunity to represent CALM at impactful community events, engaging directly with our supporters.

• Most importantly, you’ll play a key role in preventing suicide and supporting those struggling with life.

SOUNDS LIKE A BIT OF YOU? HERE’S MORE ABOUT THE ROLE

Reporting to the Community Fundraising Manager, you’ll be integral in stewarding and supporting CALM’s DIY and community fundraisers, ensuring their journey with us is meaningful, effective, and rewarding. Collaborating across teams, you’ll identify new opportunities, optimise supporter engagement, and deliver essential administrative processes. 

JOIN THE TEAM AT A REALLY EXCITING TIME 

This is a great opportunity to join the Community Fundraising Team, as we expand our fundraising efforts in unlocking sustainable income opportunities, such as Facebook challenges and community level partnerships. We’ve also been on a rapid journey of growth within the digital space, racking up a number of high profile wins; such as a multi year partnership with Jingle Jam. If you're ready to be a key player in an ambitious team, this is the role for you.

YOUR RESPONSIBILITIES 

CORE

• Contribute to CALM’s Fundraising Revenue targets, through excellent relationship management and supporter care

• Ensure all supporters receive excellent care from CALM, as well as completing all assigned admin tasks with a high degree of accuracy

• Confidently represent CALM at key meeting and events

• Be a data steward for fundraising, ensuring quality data management

SUPPORTER ENGAGEMENT AND STEWARDSHIP

• Steward CALM’s community and DIY fundraisers throughout their journey, including email support, phone calls, social media forums, and event attendance, to: maximise support, fundraising and activation rates 

• Identify high value fundraisers, and work with the Community Fundraising Manager to steward them appropriately

• Support the development of supporter journeys through Marketing Cloud

• Research and help create supporter materials

• Respond to fundraising enquiries in a timely manner

• Ensure all In Memory and Tribute relationships are well managed, with a sensitive and compassionate donor-centric approach applied at all times throughout the journey  

• Represent CALM and support the delivery of community and DIY events

• Provide excellent stewardship of community-level creator and gaming-led fundraisers, with support from the Digital Communities and Partnerships Team

• When required, supporting with the delivery of projects and partnerships, such as Jingle Jam

NEW BUSINESS

• Support the development and delivery of marketing plans to recruit fundraisers across community fundraising, including creator and gaming-led fundraising

• Identify new community and DIY fundraising opportunities

• Support CALM applications for partnerships with community organisations 

• Support the team with the development of the Community Pipeline, which includes community organisations such as sports clubs, RAG societies, and giving groups and provide high level account management should we win them

• Work collaboratively with other departments within the Fundraising Team to maximise opportunities where possible

• Support the delivery of CALM’s social media fundraising (e.g Facebook)

ADMINISTRATION

• Maintain records for community and DIY fundraisers on our CRM, Salesforce

• Ensure data from various platforms is processed, for example: JustGiving, Tiltify and MuchLoved

• Help to optimise our data management processes

COLLABORATIVE WORKING

• Continually develop knowledge of wider fundraising sector and best practices

• Support the wider Fundraising Team and its overall goals and objectives

• Represent CALM at events including some evenings and weekends

• Take on other duties where appropriate, as discussed with your manager

YOUR PROFILE

Essential 

• You have a good understanding of community and DIY fundraising

• You have experience of working with a CRM database (preferably Salesforce)

• You have experience of working with Fundraising platforms such as JustGiving

• You have a proven track record of working to and meeting financial targets

• You have good experience delivering excellent supporter care

• You have the ability to manage difficult or emotional conversations with consideration and empathy

• You have an awareness of why people choose to support CALM

• You are willing to work occasional evenings and weekends as required

• You have a track record of identifying and cultivating new fundraising business

• You have excellent copywriting skills to produce marketing and stewardship materials

• You will be a positive ambassador for CALM, working in line with our ethos, policies, and branding

• You have excellent IT skills. Ideally with experience of G-suite but this part isn’t essential

• You have a proven ability to organise a busy workload and prioritise effectively

Desirable 

• You have experience of supporting marketing plans to increase recruitment

• You have a track record of writing and submitting successful funding applications - for example Charity of the Year partnerships 

• You have a good understanding of content creator-led fundraising (e.g. streaming and videos), either professionally or through your personal life, including experience with platforms such as Discord, Twitch, and Tiltify

• You understand issues around mental health and suicide

• You will be comfortable public speaking at community events

Why work for us?

Reports to: Community Fundraising Manager 

Contract:  Full Time, Permanent

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: £30k - £33k 

A work environment that values creativity, personal growth and collaboration.