Fundraising Administrator

This key role will work across the whole fundraising team with varied tasks and projects.

Core Responsibilities

• Contribute to CALM’s Fundraising Revenue targets, through excellent administration and compliance to fundraising practises.
• Work with the Fundraising team to ensure all supporters receive excellent care from CALM as well as completing all assigned admin tasks with a high degree of accuracy.
• When required, be an active and engaged member of CALMs EDI Supergroup.

Role specifics

• Supporting Fundraising team with general administrative tasks that improve supporter experience and contribute to revenue targets.
• Coordinate some supporter stewardship tasks and emails.
• Support the delivery of regular Stewardship events, with direction.
• Carry our regular, financial and administrative processes to a high standard with the Salesforce CRM
• Identifying and implementing ways to reduce admin time for the fundraising team.
• Work with the Fundraising team to update and maintain fundraising documentation, processes and procedures.
• Ensure key Fundraising templates are kept up to date, including: response templates, Thank you letters, certificates, letters of authority.
• With direction, carry out updates when needed, to core email supporter journeys across all Fundraising streams.
• Ensure key documents are accessible to the team, well maintained and up to date.
• Support on the maintenance and creation of relevant pages on the CALM website.
• Support the Fundraising and Marcomms teams to identify supporters we can profile and champion by regularly checking our social media platforms
• Respond to fundraising enquiries and maintain records in Salesforce.
• Support the Head of Public Fundraising with month end financial processes.
• Support the Fundraising Director with setting up team meetings and away days.
• With guidance, prepare data for uploading into CRM Salesforce.
• Identify and code income across fundraising platforms.
• Support the teams with finding cost effective travel and hotels to support event delivery.
• Work with the Product team to maintain the supporter merchandise online portal, reporting on sales of merchandise and managing kit restock and reordering processes across fundraising.
• Liaise with suppliers to arrange for quotes and ordering for new materials.
• Run daily checks of the KIT site to ensure order fulfilment can be carried out.

Your profile

Essential

• Excellent verbal and written communication skills.
• A keen eye for detail.
• A high level of computer literacy.
• Excellent interpersonal and relationship building skills.

Desirable

• Passion and flair for fundraising.
• Data analysis skills.
• Comfortable working in a fast-paced, creative and forever-changing environment.
• Be a data steward for fundraising, ensuring quality data management.
• Support the fundraising team with financial data queries

Reports to: Senior Fundraising Manager
Contract: Full time, permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: £26k - £30k per annum

A work environment that values creativity, personal growth and collaboration.