Fundraising Team Leader - Contactless Giving

The Contactless giving Fundraising Team sits within the wider F2F Fundraising and Individual Giving Team

This important role entails working with the Trusts regional teams as a Team Leader within the wider Face to Face (F2F) fundraising team In this particular instance this role will have a focus on championing our Contactless Giving Workstreams across the regions, with the support of their face to face fundraising colleagues.

They are responsible for delivery of our contactless giving programme and ensuring that they are able to setup a maintain a varied programme of workstreams by sourcing and providing key technology and tools to all of the Trusts regions. You will help drive delivery of the agreed Team and individual targets and KPI’s for the region(s) with a particular focus on Contactless Giving.

This role will work across the regions as a dedicated national support and will be required at times to provide hands on coaching, training and support regionally to drive ongoing engagement and enthusiasm for the programme. They will also support the Regional Face to Face Fundraising Managers to identify and business case potential future opportunities when required.

You will play a significant role in supporting the day to day management of our contactless giving income stream by supporting our F2F Fundraisers, regional colleagues and volunteers, ensuring our Values & Behaviours and performance excellence standards are met on a consistent basis. You will be recruiting a team of Contactless Fundraising Volunteers to support the Regions with their Contactless Giving targets.

Location & coverage
You will be working remotely and should expect to spend more than 50% of your week out on location meeting with your fundraising team across the East & West Midlands region.

There is an expectation of working some weekend days at our key regional events, spread over the year and being a part of the weekend Contactless Giving management rota, which denotes working at least one weekend per month.

As a remote worker you will be assigned one of our main hub spaces as as your formal base

Relevant hubs include:  Birmingham, Hatton & Ellesmere Port.

Working Hours: 37 hours Monday to Friday with occasional weekend & bank holiday working.

The regularity & flexibility of travel will be discussed further at interview stage. 

Knowledge, Skills/Qualifications & Experience

Key Accountabilities: 

• Work with the Contactless Giving Fundraising Manager to devise robust strategies to achieve weekly & monthly volume and quality based fundraising targets, particular focus on Contactless Giving within the regions, Museums and attractions and our F2F Fundraising teams.
• Develop contactless fundraising techniques with the Contactless Giving Fundraising Manager that improve income generation for the Trust.
• Support the Face to Face fundraising management team with reviews and business casing of future fundraising opportunities for the face to face & regional fundraising programme.
• Ensure management of key contactless giving channels including devices, signage, branded clothing and collateral all contain contactless donation touchpoints across the network.
• Recruit and manage a team of Contactless Giving Volunteers
• Adhere to the IOF and Fundraising Regulator Code of conduct.
• Handle all sensitive and data protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust’s GDPR and Security Procedures.
• Ensure regular Compliance checks and training sessions are delivered to the F2F team and Regional colleagues, particularly around Contactless Giving.
• Clear, regular and timely communication with the Team and all members of the senior management team.
• Nurture and maintain positive relationships with regional colleagues to support delivery of F2F fundraising priorities, engagement and training; particularly contactless giving programme.
• Coach and mentor team members in the region and support the maintenance of performance targets and improvements where needed.
• Ensure that all data input and insight reporting is maintained for the benefit of the team including key systems such as CRM, Evergiving and other fundraising platforms and technologies.
• Support operational processes for managing equipment, managing suppliers, regulatory compliance and complaints management.

Skills, knowledge & experience:

Practical: 

• Demonstrable communication and interpersonal skills, ability to motivate and inspire people.
• Customer service experience is desirable.
• Passion for the waterways, canals and blue spaces is desirable but in no way essential.
• Knowledge in fundraising is desirable but not essential
• Experience working with Volunteers is desirable
• Support for the Canal & River Trust’s aims and vision.
• Passion for the waterways, canals and blue spaces is desirable but in no way essential.
• Enthusiasm for keeping our local waterways attractive and safe for all to enjoy now and in the future. 
• Drivers license and access to vehicle with business insurance is essential.

General:

• Excellent communication skills.
• Excellent interpersonal skills
• Highly self-motivated and hard working.
• Ability to work to and self-manage targets.
• Ability to adapt to working in varying locations and demonstrate flexibility.
• Confident with MS Office applications and quick learner at using a range of digital platforms.
• Understanding of GDPR and handling data sensitively