ACCOUNTS PAYABLE OFFICER

Salary: £23,000 per annum + benefits

Contract length: Permanent

Location: Stratford w/ high-flex

Closing date: Wednesday 8th December 2021, 23:55*

* Please note that we may close this role early should we receive enough interest, therefore early application is encouraged to avoid disappointment.

Are you a self-motivated and sharp minded individual with strong relationship management skills and an interest in finance that can help us beat cancer?

Why we need you

We have an exciting opportunity for you to join us as an Accounts Payable Officer. We need you to complete our processing activities accurately and efficiently, ensuring that Internal Controls are adhered to and that Service Level Agreement (SLAs) and KPIs are achieved. Further to this, we need you to provide an excellent level of customer service to a number of internal and external stakeholders.

What will I be doing?

Make an impact every day by…

• Processing high volume Purchase Order and Non-PO invoice transactions, non-staff expenses and other applicable AP transactions in an accurate and timely manner

• Overseeing the invoice matching process and managing any mismatches or discrepancies

• Assisting with the opening and distribution of Accounts Payable mail, ensuring all relevant post received into the department is scanned in accordance with SLAs

• Appropriately dealing with supplier queries relating to invoices & payments

• Ensuring customers helpdesk calls are logged, responded to within the SLA and are effectively resolved.

What skills are you looking for?

You’ll be able to bring to the role…

• Experience of being first point of contact for internal and external stakeholders

• Accurate and efficient data entry with high attention to detail

• IT literate and experience of working with financial systems, with the ability to pick up processes / systems quickly

• Ability to meet deadlines while maintaining strong attention to detail and effectively managing expectations

• Strong understanding of Accounts Payable and supplier management

• Experience of working in a customer facing role.

What will I gain?

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately you’ll know that you’ll be changing lives through your work. 

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

HEALTH AND SAFETY MANAGER (RETAIL)

Salary: £38,000 - £42,000 + benefits

Contract length: Permanent

Location: Stratford w/ high-flex or home-based anywhere in the UK

Closing date: Sunday 12th December 2021, 23:55

Are you a self-motivated and sharp minded individual with strong health and safety experience that can help us beat cancer?

Why we need you

We have an exciting opportunity for you to join us as a Health & Safety Manager (Retail). We need you to support our retail business acting as an expert advisor on all health, safety and fire related matters.

What will I be doing?

Make an impact every day by…

• Developing, maintaining and monitoring the Health and Safety (H&S) Management System across the retail business, which includes shops, warehousing and online, ensuring it remains appropriate and effective.

• Providing expert guidance, assistance and training in the implementation of relevant H&S legislation to our retail staff and volunteers to enable them to implement safe working practices

• Develop safe operational procedures and being proactive and innovative to develop processes which drive continuous improvement in H&S performance

• Investigating accidents, incidents and developing trends and working collaboratively with field and operational teams to implement solutions

• Ensuring retail premises comply with CRUK’s H&S policies and procedures, and with all UK legislation and good practice.

What skills are you looking for?

You’ll be able to bring to the role…

• Proven experience of working within a retail or multi-site organization, with excellent knowledge of health and safety particularly in relation to property management, fire and construction

• Proven track record of managing and delivering an effective Health & Safety management system

• Strong knowledge of legislation and established working practices in relation to retail including online

• Proven ability to engage others and communicate using various methods along with excellent, interpersonal, influencing and negotiating skills

• Ability to find creative solutions to problems and a willingness to challenge conventional health and safety thinking

• NEBOSH Diploma level qualification or equivalent

• Ideally working towards chartered, equivalent status, of a recognised health and safety professional body or working towards such.

What will I gain?

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, discounted gym membership and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately you’ll know that you’ll be changing lives through your work. 

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

SENIOR MANAGEMENT ACCOUNTANT (RETAIL)

Salary: £44,000 - £48,000 per annum + benefits

Hours: Full-time (35 hours per week) 

Contract length: Permanent

Location: Stratford with high-flex

Closing Date: Sunday 12th December 2021, 23:55

We will be shortlisting as we receive applications and there is a possibility that this role may close early. We therefore encourage early applications to avoid disappointment. 

Are you a self-motivated and sharp minded individual with significant management accounting experience that can help us beat cancer?

Why we need you

We’re looking for a qualified Senior Management Accountant to join our exciting new team and someone who wants to be a part of change as we strive to make a real difference in our organisation. In this role, you will own and deliver accurate and timely management accounts for CRUK specific business areas which are looking after our 600 shops so experience in the Retail or Wholesale sector is essential to hit the ground running. You will also support and coordinate the workload of the Management Accounting team to ensure effective delivery of month end close. As we are building our new team you will be instrumental in identifying efficiencies and improvements and driving forward our ambition to streamline the finance processes at CRUK. Therefore, successful candidates should be able to present relevant experience in process change management. You'll play a key role in building the management accounting centre of excellence while rotating around business areas periodically to improve your knowledge and experience.

You’ll have excellent relationship-building skills with the ability to thrive in a matrix environment. Ideally, you’ll also have a passion for our cause. 

What will I be doing?

Make an impact every day by…

• Being a key finance point of contact for the Retail business area, ensuring teams are educated on financial processes and are confident in budgetary control

• Owning and delivering timely, high quality and accurate management accounts for retail business area and supporting with the smooth delivery of the annual accounts and audit

• Reviewing existing management information to find efficiencies and improvements

• Working with multiple stakeholders to identify and process transactions needed to ensure accounts are complete and correct

• Taking ownership for identifying and driving improvements in CRUK’s management accounting processes to enable maximum efficiencies in our ways of working

• Supporting the financial planning process by building budgeting and forecasting tools and templates and supporting the process

• Facilitating and supporting budget holders to complete headcount budgets.

What skills we are looking for?

You’ll be able to bring to the role…

• Strong relationship and influencing skills, with the confidence to work with Directors and senior stakeholders

• Significant management accounting experience

• The ability to clearly present and explain financial information

• Experience of helping decision makers understand the impact of their decisions

• An innovative mindset with experience of working in a continuous improvement environment

• Strong problem-solving skills

• You will be a qualified accountant (or by experience) with post-qualification experience.

What will I gain?  

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership and much more. We want to ensure that you have the best work/life balance possible, so we actively encourage a flexible working culture for all of our roles wherever possible. Depending on your role, options for flexibility could include homeworking, reduced or flexi-hours, job shares, job splits, and core hours. For the majority of our office-based roles you’ll only be required to work from a specific location for 1 or 2 days a week on average. You’ll also be able to access a wide range of learning and development opportunities. And ultimately, you’ll know that you’ll be changing lives through your work.    

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years. 

CONSUMER INSIGHT & EXPERIENCE MANAGER

Salary: £36,000 - £40,000 + benefits

Location: Stratford, London

Contract length: 12 month fixed-term

Application Deadline: Tuesday 7th December 2021, 23:55
 

Are you a self-motivated and sharp-minded individual with a passion for consumer insight that can help us beat cancer?

Why we need you

We are recruiting an enthusiastic Consumer Insight and Experience Manager to be responsible for horizon scanning and market insight work within the Consumer Insight and Experience team at Cancer Research UK.

The role will support the Senior Manager to implement a programme of work to monitor consumer trends and the external landscape, providing a consumer and future focused lens on business problems and bringing external trends and developments to bear at CRUK. The role will work collaboratively with teams across the organisation to ensure that colleagues have knowledge and understanding of the changing external landscape in which we operate, through communicating and embedding insight findings widely, as well as  commission and manage consumer insight and experience projects as required. 

What will I be doing?

Make an impact every day by…

• Managing a comprehensive horizon scanning and market insight programme that delivers wide-ranging and relevant consumer trends and behaviour knowledge into Cancer Research UK

• Using your knowledge of Cancer Research UK’s marketing, fundraising and engagement objectives to discern, analyse and contextualise the most relevant consumer insight and trends

• Using your analysis and communication skills to produce detailed reports that deliver a consumer-focused lens on stakeholders’ business problems and meet their insight needs

• Developing strong relationships with internal stakeholders through leading the horizon scanning community and ensuring the continued engagement of members,  so the horizon scanning programme continues to deliver valued insights to the organisation

• Supporting the Senior Manager to deliver a programme of insight & experience projects.  Carrying out end-to-end market research projects, including primary research and secondary data analysis as required. 

• Commissioning and managing market research agencies and consultants

• Designing and implementing research programmes to understand the current supporter experience across CRUK’s product portfolio.

What skills are you looking for?

You’ll be able to bring to the role…

• Outward-looking approach, with ability to bring external trends and developments to bear at CRUK.

• A collaborative working style with excellent stakeholder management skills

• A consumer focused, strategic and analytical mindset

• Extensive experience of quantitative and qualitative market research techniques

• Proven experience of agency management, including managing timelines, budgets and processes

• Significant experience of data and research synthesis

• Experience of monitoring and interpreting consumer trends

Ideally, you’ll also be able to demonstrate significant experience of project delivery, strong core market research skills and a proven ability to work collaboratively across teams to ensure that insight findings are fully embedded.

What will I gain?

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes generous holiday allowance, discounts on anything from travel to technology, gym membership and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately, you’ll know that you’ll be changing lives through your work. 

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

MARKETING DELIVERY SENIOR EXECUTIVE

Salary: £30,000 + benefits

Contract length: 12 month contract

Location: Stratford w/ flexibility

Closing date: Sunday 5th December 2021, 23:55

Are you a self-motivated and sharp minded individual with strong marketing experience that can help us beat cancer?

Why we need you

We have an exciting opportunity to join us as a Marketing Delivery Senior Executive. We need you to support Cancer Research UK’s marketing function with the skills needed to execute best in class campaigns. Further to this, you’ll implement strategic marketing plans for a wide variety of campaigns across the Fundraising & Marketing audience and product portfolio and support the delivery of strategic projects where required.

What will I be doing?

Make an impact every day by…

• Overseeing the campaign set-up and management process across all channels in response to briefs

• Leading on the delivery of data and digital campaign set-up requirements

• Working with UX experts to devise pre-launch test and learn initiatives

• Working with internal teams to deliver email, SMS and social marketing activity

• With support, leading on all aspects of campaign delivery to both time and budget

• Leading on the delivery of cross-organisational strategic projects

• Leading on in-campaign reporting and post-campaign analysis.

What skills are you looking for?

You’ll be able to bring to the role…

• Relevant experience of delivering multi-channel campaigns, from planning through to execution and analysis

• Good understanding of end-to-end supporter journeys and the role of different channels in fully integrated campaigns 

• Data-driven with a good understanding of UX principles and experience of interpreting results and recommending opportunities for optimisation

• Experience of managing own workload, meeting deadlines and effectively handling changing priorities 

• Passionate marketer with a good knowledge of the latest trends.

What will I gain?

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately you’ll know that you’ll be changing lives through your work. 

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

Regulatory Affairs Manager - Centre for Drug Development

Location: Stratford or home based.

Salary: £41,000 - £50,000 may have flexibility depending on experience.

Contract: Permanent, 35 hours per week. Open to compressed hours or part time working requests (equivalent to 4 days a week).

Closing date: Sunday 5th December 11:59. Do not delay applying as we are shortlisting on application and may close earlier should a suitable candidate be found.

Application: CV and cover letter explaining how your skills and experience are relevant for the role.

More detailed information about the role and Cancer Research UK can be found in the

Are you passionate about drug development and being in an organisation focused on bringing the forward the day when all cancers are cured?

This exciting new role sits within the CRUK Centre for Drug Development (CDD), our goal is to bring much needed new treatments to people with cancer. We would welcome applications from those with a drug development background looking to utilise their scientific expertise in varied regulatory focused role.

You'll be providing expert regulatory advice and support to cross-functional project teams within the CDD, supporting the preclinical development and clinical trials of a varied portfolio of novel oncology products. Our regulatory managers are responsible for managing the submission and on-going maintenance of optimal Clinical Trial Authorisation (CTA) applications, ensuring compliance with the current Clinical Trial legislation.

What will I be doing?

• Working in cross-functional project teams, to provide expert regulatory guidance and input to support the project strategy from portfolio entry through to trial completion.

• Advising on CTA documentation requirements, agreeing responsibilities, managing review processes and submission timelines.

• Co-ordinating and submitting optimal CTA applications in compliance with CDD standard operating procedures and current regulatory agency requirements. Leading internal discussions to respond to questions raised, ensuring responses are submitted within the required timeframe.

• Leading the production of the Investigational Medicinal Product Dossier (IMPD) for designated projects, writing sections and liaising with other team members and third-party contacts as appropriate.

• Providing general regulatory advice to CDD (and CRUK) and contributing to the continuous review and improvement of systems and processes, to ensure regulatory compliance and best practice.

What skills do I need?

• Degree in a scientific discipline or equivalent relevant experience.

• Ability to apply specialist regulatory knowledge and experience to support the regulatory aspects of drug development in the Charity

• Experience of writing and reviewing IMPDs and other regulatory documents, including ability to interpret and accurately summarise complex scientific data for inclusion in regulatory packages.

• Able to work independently with minimal supervision, proactively managing own workload and assuming regulatory lead role on designated projects with accountability for regulatory output and associated project deliverables.

• Knowledge of current Clinical Trial Legislation, specifically UK.

• Skilled in assessing and effectively communicating information within project teams and to senior managers.

What will I gain?

• Opportunity to work on cutting edge early stage drug development and a varied oncology portfolio

• You'll be making a real difference to people's lives - we're the world's largest independent cancer research charity.

• 25 days annual leave plus bank holidays (and the ability to buy up to 5 days per annum) and 1 CRUK day.

• Pension, life assurance and a great benefit discount platform.

If you're as ambitious as we are, join our collective force to help accelerate progress and beat cancer sooner.

Relationship Manager - Fundraising

Salary: £26 - 28,000 per annum + £4500 car allowance.

Contract length: Fixed Term Contract or Secondment Opportunity - 12 Months

Location: Home-based in Edinburgh/Glasgow, with travel across the area. Candidates must live within 20 miles of these locations due to business need. Contact for more details

Application Deadline: Monday 3rd December * we will be interviewing throughout the process, the role will close once a suitable candidate is found, please apply ASAP to avoid disappointment*

Application Method: CV + Cover Letter- outlining your motivation for wanting to join, your relationship building experience and how you would apply it to this role.

Are you an ambitious, driven people person, passionate about raising money to support Cancer Research UK with its plans to beat cancer sooner?

At Cancer Research UK, our pioneering research has helped double survival rates in the last 40 years but there is much more that we want to do. Our Relationship Managers inspire and engage with our communities to enable us to raise the funds we need to continue this life saving research. We now have an amazing opportunity for you to join the UK's leading cancer charity whose science holds the solution.

Why we need you

We're looking for a natural people person, with excellent relationship building skills. You'll be used to managing conflicting priorities and be adaptable in an environment where no two days are the same. We're looking for a natural people person, with excellent relationship building skills. You'll be used to managing conflicting priorities and be adaptable in an environment where no two days are the same. This area will have a strong focus on cultivating new leads within the community to grow existing and establish new fundraising groups, individuals and corporates. You will have strong presentation and communication skills and take a confident approach in securing new opportunities.

You could come from a Fundraising background OR work as an Account Manager, Business Development Manager or Customer Service Manager.

What will I be doing?

Relationship Managers work within the community to provide individuals, groups and corporate supporters an exceptional level of service across the Cancer Research UK portfolio. They will inspire and motivate supporters to develop long-term relationships and maximising fundraising opportunities.

This role Includes evening and weekend work with occasional overnight stays

Make an impact every day by…

• Supporting the development of a prospect pipelines of opportunities and identifying and cultivating leads.

• Build strong working relationships with divisionally based and other CRUK staff to maximise supporter activity with a focus on those that will help support national and divisional strategies

• Inspiring, developing and managing supporters to achieve their goals through offering outstanding and tailored stewardship

• Ensuring each supporter has a stewardship plan in place which best fits their motivations

• Planning and delivering effective rewards and recognition to increase loyalty and income

Please see the following link for a full candidate pack:

What skills are you looking for?

You'll be able to bring to the role…

• Excellent networking and relationship manager skills - and the ability to motivate and influence supporters or customers to reach targets

• Experience of working as a team, and also working unsupervised

• Ability to understand CRUK's vision and purpose, and using this to motivate and inspire supporters

• A strong solutions focused approach to help supporters overcome any challenges and maximise their fundraising efforts

• Great time management, prioritisation and planning skills.

• Excellent communication and presentation skills (face to face, written and phone) to engender the confidence of supporters and build long lasting relationship

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately, you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

Strategic Knowledge Manager (Public Health)

Salary: Circa £35,000 per annum + benefits

Contract Length: Permanent
Hours: Full-time., 35 hours per week (Compressed Hours considered)

Location: Stratford based (1-2 days per week in the office)

Closing date: Sunday 5th of December 2021 11:59*
Application method: In our commitment to Equality, Diversity and Inclusion, we are using Anonymous CVs through our recruitment portal. Please therefore ensure that you have completed the 'Work History' section of the application form and that you have answered the application questions. You will be asked to upload a CV, but we will not be using this as part of the shortlisting process and it will therefore not be reviewed.

*We will be shortlisting upon application, the role will close once a suitable candidate is found, please apply ASAP to be considered*

Are you a sharp minded individual, with experience in managing and translating complex scientific evidence, looking to help us beat cancer?

Why we need you

The Strategic Evidence team strive to ensure evidence is front and centre in our strategy, policy and activity, with a particular focus on the areas of Early Diagnosis and Treatment. We act as a hub for evidence, assimilating and triangulating evidence from a range of internal and external sources. We bring considered and constructive input and challenge to conversations and decisions, encouraging consideration of all angles and working to ensure that we're directing our efforts in the best way and generating as much impact as possible. We look to the future and horizon scan for interventions and developments that are coming down the track. And we bring our knowledge of the evidence and expertise to crafting content and the creation of a range of outputs, particularly those seeking to support health professionals in their practice.

You could be from a public health background of have strong experience within business intelligence with an interest in public health

Full job description (please contact us if you would like this in an accessible format)

What will I be doing?

In this role, you will lead on the management of evidence, across the pillars of Prevent, Diagnose and Treat, ensuring that top level evidence is systematically captured, easily accessible and periodically updated, and therefore readily available to inform strategic decision-making and to feed into content.

To review, interpret and communicate relevant cancer-related evidence to ensure that our work to influence policy and practice for patient benefit is evidence based.

Make an impact every day by:

• Scope, deliver and maintain a mechanism for managing key evidence across Prevent, Diagnose and Treat and facilitate its use to guide optimal strategic decision making and content development

• Review and improve mechanisms to manage and triage evidence and insight requests from a range of teams,

• Build and maintain excellent working relationships with key interface teams to ensure that key evidence is captured, updated and used.

• Develop a sound knowledge of the research evidence (peer reviewed and grey literature) and other data and insight relevant to cancer - both research and activities funded by CRUK and others

• Support the development and periodic review of the Directorate strategy to ensure our activities are directed to the areas and audiences where our impact could be greatest, working closely with Strategic Leads, Directorate Governance and actively feeding into and shaping 'Pillar'' activities

• Contribute to develop, review and sign off of evidence-based content

What skills are you looking for?

You'll be able to bring to the role:

• Significant relevant experience of working in the science, health or policy sectors

• Experience of working with databases or business intelligence tools, and ability to clean and map data

• Strong evidence searching, reviewing and critical appraisal skills

• Excellent ability to explain and quickly distil complex information, draw out the key points and make clear, tangible recommendations based on assimilation and analysis, and to build a consensus to enable action

• Proven ability to write concise, engaging reports, briefings and other content for a range of audiences, often at short notice and with a sharp eye for detail and accuracy

• Substantial experience of building effective working relationships with colleagues, researchers and other stakeholders, with an understanding of when and how to involve them

*Please note this role is known internally as Strategic Knowledge Evidence Manager

Digital Web Analyst

£30,000- £32,000 per annum + excellent benefits

Permanent, full time 35 hours per week

Location: Stratford, London Office 1-2 days per week with flexible working opportunities

Closing date: Friday 17th of December 2021 11:59 **

**We will be shortlisting and interviewing as applications are submitted, so please do not delay to submit an application in order to avoid any disappointment. This role will close once a suitable candidate is found.

Do you have experience of monitoring and reporting web analytics? Looking for a new challenge as part the world's largest independent cancer research organisation?

This could be a great opportunity for a Digital Marketing Executive, Marketing Analyst or Data Analyst with an interest in Digital.

What will I be doing?

We are looking for an enthusiastic and helpful individual to...

• Be responsible for monitoring and reporting a comprehensive set of web analytics for the About Cancer website to maintain the prominence of our patient information in search engines and maximise reach.

• Defining KPIs and producing high level analytics reports that inform decision making and our strategy.

• Shape all content production to maximise our impact in search engines by advising content producers.

For a full role profile, please see

Why this role?

You will have the opportunity to work with the Health Information and Patient Information team who produce the content for the About Cancer section of the website. You will be helping people get the information they need. You will deal with colleagues within the team and from the Technology directorate to help manage the team's workload, provide insights and ensure prompt delivery of work.

What are you looking for?

Join us and help Cancer Research UK provide excellent information to patients through your…

• Familiar with a wide range of web analytics and tools, including advanced understanding and experience of using Google Analytics

• Ability to analyse multiple data sources and draw out key trends and highlights

• Excellent attention to detail; systematic in approach and observant

• Ability to train others and share understanding of key digital metrics and their value and meaning

• Good communicator with ability to build and maintain effective working relationships with a broad range of stakeholders, including senior influencing

• Passionate about digital and responsive to changing trends in information seeking

You'll need the ability to collaborate with others and build relationships across the team. You'll also need to work in a methodical and organised way and be prepared to receive regular instruction and then work independently, using your own initiative.

If you can do all this and more, you'll enjoy a great career as we work hard to beat cancer sooner.

*This role is known internally as Digital Analytics Executive*

SUPPORTER SERVICES EXECUTIVE

Salary: Circa £21,500 per annum + benefits

Contract length: Permanent

Location: Sterling House, Oxford / home-based anywhere in the UK*

Application Deadline: Thursday 2nd December 2021, 23:55

* Please note that if you choose to be home-based, you will be required to pay your own travel to the Oxford office as and when required (approximately 4x per year).

Are you a self-motivated and sharp minded individual with strong customer service experience that can help us beat cancer?

Why we need you

We have an exciting opportunity to join us as a Supporter Services Executive. We need you to provide excellent customer service to our supporters on the phone, via email and letters and, in the process, recognise opportunities to support income generation.

What will I be doing?

Make an impact every day by…

• Communicating with supporters and providing personalised and tailored responses to all enquiries and complaints

• Listening to the needs of each supporter, and considering and understanding their personal experiences and motivations

• Resolving supporter enquiries at the first point of contact where possible

• Using interactions to cross promote CRUK’s range of engagement opportunities and services

• Being an information specialist and maintaining a broad knowledge of CRUK’s campaigns

• Maximising supporter contribution to CRUK through the promotion of Gift Aid.

In this role, you’ll act as an ambassador for Cancer Research UK to engender loyalty and trust from our supporters. Every interaction with our supporters is a unique opportunity and chance to further strengthen the relationship, which is where you can really make a difference.

What skills are you looking for?

You’ll be able to bring to the role…

• Passion for delivering excellent customer service

• Experience of working in a service related environment, including communicating with customers

• Experience of conversing confidently over the phone

• Experience of writing letters and emails with a high standard of grammar

• Strong interpersonal skills

• Excellent attention to detail and accuracy.

What will I gain?

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately, you’ll know that you’ll be changing lives through your work. 

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

SUPPORTER SERVICES SENIOR EXECUTIVE

Salary: £25,000 per annum + benefits

Contract length: Permanent

Location: Sterling House, Oxford with high-flexibility (1-2 days per week in the office)

Working hours: 35 per week (hours covering 8am – 8pm and some weekend work required)

Application Deadline: Thursday 2nd December 2021, 23:55

Are you a self-motivated and sharp minded individual with strong customer service experience that can help us beat cancer?

Why we need you

We have an exciting opportunity for you to join us as a Supporter Services Senior Executive. We need you to work across the full breadth of functions and channels in Supporter Services to ensure all services are delivered to the highest possible standards meeting all quality, compliance and regulatory measures. Further to this, you’ll provide support to the functional managers as well as executives across the team.

What will I be doing?

Make an impact every day by…

• Obtaining forecasts and compiling rotas to ensure all functions in Supporter Services have sufficient resource to achieve agreed SLA’s

• Analysing and interpreting reports and dashboards to monitor peaks and troughs, understand trends and inform decision making on work allocation and prioritisation

• Delivering quality monitoring and coaching to each member of the Supporter Services team

• Maintaining Supporter Services training records

• Providing day to day second level support on technical knowledge, product knowledge, competencies and skills in all functions of Supporter Services

• Dealing with escalated queries from both the team and supporters

• Working with internal stakeholders to identify and improve processes and interfaces with technology products and systems across the wider team.

What skills are you looking for?

You’ll be able to bring to the role…

• Strong customer service experience

• Experience of delivering coaching feedback to team members

• Strong interpersonal skills and the ability to maintain relationships and communicate across a wide-ranging audience

• Experience of monitoring performance and implementing and managing SLA’s & KPI’s

• Strong organisational skills and the ability to work unsupervised and manage own time and priorities

• Ability to learn new systems and to cascade information to the wider team

• Experience of providing insight to inform decisions and continuous improvement

What will I gain?

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately, you’ll know that you’ll be changing lives through your work. 

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

Relationship Manager

Salary: £26,000 - 28,000 Per Annum + Car Allowance (£4500)

Contract length: Permanent, Full time (Compressed hours will be considered)

Hours: 35

Location: Home Based in the North of England, covering South Shields to Bamburgh, Northumberland, Hexham, across to the West Coast including Carlisle and North Lakes. Candidates must live on patch or within 20 miles of patch due to business need.

Application Deadline: Thursday 2nd December 2021 11:59

Application Method: In our commitment to Equality, Diversity and Inclusion, we are using Anonymous CVs through our recruitment portal. Please therefore ensure that you have completed the 'Work History' section of the application form and that you have answered the application questions. Please include your motivations for the role and how you meet the required skills and experience within the cover letter. You will be asked to upload a CV, but we will not be using this as part of the shortlisting process and it will therefore not be reviewed.

Are you an ambitious, driven people person, passionate about raising money to support Cancer Research UK with its plans to beat cancer sooner?

At Cancer Research UK, our pioneering research has helped double survival rates in the last 40 years but there is much more that we want to do. Our Relationship Managers inspire and engage with our communities to enable us to raise the funds we need to continue this life saving research. We now have an amazing opportunity for you to join the UK's leading cancer charity whose science holds the solution.

Why we need you

We're looking for a natural people person, with excellent relationship building skills. You'll be used to managing conflicting priorities and be adaptable in an environment where no two days are the same. As well as focusing on maintaining existing relationship, there is also a focus on the acquisition of new relationships with committees, corporates and individuals. You could come from a Fundraising background OR work as an Account Manager, Business Development Manager or Customer Service Manager.

What will I be doing?

Relationship Managers work within the community to provide individuals, groups and corporate supporters an exceptional level of service across the Cancer Research UK portfolio. They will inspire and motivate supporters to develop long-term relationships and maximising fundraising opportunities.

This role Includes evening and weekend work with occasional overnight stays

Make an impact every day by…

• Inspiring, developing and managing supporters to achieve their goals through offering outstanding and tailored stewardship

• Ensuring each supporter has a stewardship plan in place which best fits their motivations

• Planning and delivering effective rewards and recognition to increase loyalty and income

• Building strong working relationships with other divisional team members

• Supporting the development of a prospect pipelines of opportunities and identifying and cultivating leads.

Please see the following link for a full candidate pack:

What skills are you looking for?

You'll be able to bring to the role…

• Excellent networking and relationship manager skills - and the ability to motivate and influence supporters or customers to reach targets

• Experience of working as a team, and also working unsupervised

• Ability to understand CRUK's vision and purpose, and using this to motivate and inspire supporters

• A strong solutions focused approach to help supporters overcome any challenges and maximise their fundraising efforts

• Great time management, prioritisation and planning skills.

• Excellent communication and presentation skills (face to face, written and phone) to engender the confidence of supporters and build long lasting relationship

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately, you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

Senior Divisional Manager

Salary: £43 - 47,000 per annum + Car Allowance or Company Car (Dependent on Mileage)
Contract Length: Permanent
Hours: 35 hours per week We're open to a variety of flexible working options

Location: Homebased with travel across the division. The division covers, Yorkshire, The Lake District, Manchester, Leeds , Liverpool and Sheffield. (Candidates will need to live on patch or within 20 miles of the border, please contact for more information)
Closing date: Tuesday 14th December*

*We will be shortlisting and interviewing on an ongoing basis, the role will close once we find a suitable candidate. Please apply ASAP to avoid disappointment

Application Method: In our commitment to Equality, Diversity and Inclusion, we are using Anonymous CVs through our recruitment portal. Please therefore ensure that you have completed the 'Work History' section of the application form and that you have answered the application questions. You will be asked to upload a CV, but we will not be using this as part of the shortlisting process, and it will therefore not be reviewed. As part of your application, we would like you to submit a covering letter online in the text box provided. Please include your motivations for applying for the role and how you feel your skills and experience are a good match

Are you a natural leader? Ambitious, passionate and someone who thinks outside the box? Are you and experienced people manager used to overseeing and delivering through a large team, looking to help us beat cancer?

Our Supporter Led Fundraising team, work across the country, building relationships with our supporters in their own communities to identify anyone who may have an interest in supporting our life-saving work. Whether that's individuals, local fundraising groups and committees, or regional corporate partners. Our sector leading team work hard and to contribute upwards of £30m towards our life-saving research.

Why we need you

Out Divisional Senior Managers will lead and motivate a divisional team across a certain geographical patch of the country. You will have two direct reports but oversee and are accountable for a team of approx. 20. You will be responsible for the operational delivery of cross-portfolio business objectives and engage with supporters to build strong and long-lasting relationships. You will be an ambassador for CRUK for your divisional, providing strategic oversight and galvanising collaborative activity.

We at CRUK believe a diverse workforce will help us beat Cancer Sooner. We are blessed to work with communities from many different cultures and backgrounds. Cancer effects everyone and we believe to have the most impact we need a team that reflect all areas of our society. We actively encourage applications from people of all backgrounds and cultures and would particularly welcome applicants from ethnic minority backgrounds & male applicants.

Full job description (please contact us if you would like this in an accessible format):

What will I be doing?

Make an impact every day by:

• Lead and motivate a divisional team to ensure a consistent approach to delivery, reporting and performance management, while providing matrix management and leadership to other roles across the division

• Devise and maintain a divisional strategy using knowledge of local insights to adapt national and Communities strategies to maximise impact

• Be a member of the wider senior management team, providing strategic direction for the business and cultural development of the divisional team in line with CRUK's corporate plan, and wider strategy. Taking collective responsibility for the performance of our entire product portfolio

• Develop and build excellent relationships with internal and external stakeholders to increase knowledge of the sector, identify and secure new opportunities

• Be the divisional coordinator, galvanising One CRUK collaborative activity across CRUK's portfolio with the aim of bringing communities together to advance CRUK's core purpose

What skills are you looking for?

You'll be able to bring to the role:

• Significant field-based people management experience with the ability to develop, manage, empower and motivate others to meet organisational requirements

• Significant experience of developing and implementing strategy, policy and operating plans, making future focussed, well-informed decisions and articulating these clearly

• A strong self-awareness that allows you to play to your strengths and manage your development areas

• Excellent relationship, negotiating and influencing skills; with team, internal and external stakeholders

• Confident communication skills with the ability to adapt your style to different people or situations and significant experience of delivering complex information to large audiences

• Experience of setting, monitoring and achieving budgets would be beneficial for this role

Additional

• Willing to work unsociable hours, travel extensively and stay away from home as required. Home office space with secure storage required. Full clean driving licence required.