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Stratford (Hybrid)
£80000 - £86000 per annum
Job description

Impactful research. Expert communication. Panoramic vision. 

Head of Cancer Patient Information Services

£80,000 - £86,000 plus

Reports to: Director of Information and Involvement

Directorate: Policy, Information and Communications

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) - We are open flexible working options, if you would like to discuss please get in touch

Closing date: 2nd August 2024 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Please note: Cancer Research UK is able to consider visa sponsorship for this vacancy. If this applies to you, please ensure that this is clearly marked on your application.

At Cancer Research UK, we exist to beat cancer.

We're looking for an inspiring and experienced leader for the Head of Information Services, to provide strategic oversight and management of Cancer Research UK's information services. Our online cancer information is one of the most widely trusted sources in the UK, with more than 30 million people accessing it each year, while our helpline and Cancer Chat provide a much-needed service for people affected by cancer. This role will be responsible for continued improvement and transformation of the service responding to audience needs and digital trends.

You'll be surrounded by people who are people dedicated to providing high quality cancer information to millions of people and helping improve everyone's understanding of cancer.

What will I be doing?

  • Oversee the provision of high quality, accessible and impactful information services to patients and the public, including the nurse helpline, About Cancer website, Cancer Chat and clinical trials information.

  • Provide strategic direction to ensure CRUK uses innovative approaches to differentiate content to meet audience needs and responds to digital trends for continued improvement or transformation of its information provision across multiple channels.

  • Act as a key SME on cancer patient experience and information user needs, using data to advise senior leaders and teams across CRUK (including press), representing or providing the clinical expertise and knowledge of the team.

  • Provide functional leadership to the patient information teams

  • Support the Director of Information & Involvement and I&I leadership peers with shared accountability for the implementation of the department's strategic objectives inclusive of culture and engagement.

  • Work in a cross-organisational senior leadership team to shape and deliver information journeys and increased personalisation, as part of CRUK's Engage digital transformation programme, leading to deeper engagement, brand and fundraising benefits

What are you looking for?

  • Knowledge of information seeking with an understanding of how to target, build engagement with, and evaluate content and services.

  • Strategic thinking - ability to develop and deliver clear content and channel strategy aligned with organisational goals and audience needs.

  • Proficiency with digital tools, platforms and technologies relevant to content creation, management and distribution.

  • Flexibility to quickly adapt to new trends, technologies and changes in the digital landscape.

  • Excellent oral and written communication skills, in particular the value of communicating in plain English.

  • A commitment to maintaining confidentiality for the users of the information service and understanding of data governance frameworks and data protection regulations.

  • Excellent interpersonal skills, with the ability to engage and collaborate with internal and external stakeholders at all levels, including partners and vendors.

  • Experience of setting and managing budgets, and an understanding of practicing in a cost-effective way.

  • Experience of working in matrix structures.

  • Team leadership experience in a complex and / or change environment.

  • Understanding of clinical / nursing accountability and how this applies in a public information service setting.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Posted by
Cancer Research UK View profile Company size Size: 101 - 500
Posted on: 19 July 2024
Closing date: 02 August 2024 at 14:43
Job ref: R028916
Tags: Advice / Information