Finance Manager Jobs
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join Discovery in our mission to support autistic individuals and those with learning disabilities across Somerset. Guided by our core values of ambition, courage, integrity, partnership, and respect, we are committed to delivering exemplary care.
As proud recipients of the Great Places To Work Programme accreditation for the fourth consecutive year in 2024, Discovery offers a dynamic and rewarding environment.
Are you a passionate manager ready to advance your career with a leading not-for-profit provider of learning disability services in Somerset? If so, we invite you to embark on an exciting journey with us.
We are currently seeking a dedicated and inspirational Locality Manager to oversee and lead a service in Taunton. This role presents a unique opportunity to make a positive impact and take on a rewarding challenge. Join us and be part of shaping a brighter future for individuals with learning disabilities and autism in Somerset.
The Locality Manager role:
- Ensure personalised support is delivered that reflects the needs, wishes and aspirations of the people we support through person-centred care plans and health action plans that are regularly reviewed and implemented.
- Ensure person-centred care plans and health action plans are regularly reviewed and implemented.
- Ensure the health and wellbeing of the people we support, in line with CQC Guidelines and Discovery' policies.
- Deliver effective risk assessments and emergency plans to ensure the people we support are safe.
- Make sure your team are appropriately trained and motivated to provide high quality support.
- Ensure the service meets all organisational and statutory requirements and complies with CQC Guidelines and our own standards, policies and procedures.
- Make sure complaints are dealt with in line with our policies.
- Accountable for the budget and finance for the Locality.
- Able to support the organisation to grow the business.
- Develop local connections and partnerships to meet people we support be involved and engaged within their community.
About you
Most importantly, you want to make a difference to the lives of people we support with learning disabilities or autism. To do that, you’ll have:
- A strong background in working with adults with learning disabilities and/or autism.
- Up-to-date knowledge of the personalisation agenda and Active Support model.
- Completed, or keen to undertake, Management Development training.
Beyond those qualities, you’ll also be:
- An excellent communicator, looking to mentor and motivate your team to provide person-centred support.
- Able to prioritise your workload, delegate tasks and meet deadlines.
- Focused on the needs of internal and external customers, from the people we support, right through to your team and other members of the organisation.
Why join us?
Discovery are committed to developing skills and rewarding our staff. We offer:
- A salary £40,015.50 per annum (based on 37.5 hrs per week)
- 30 days’ annual leave entitlement (including bank holidays)
- Access to discounts on high street shopping, cinema tickets and meals out
- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
- Employee Assistance Programme
- Pension scheme
- Life Assurance
Who we are
Discovery exists to help each person we support to live a fulfilling life, to be equal in society and to be active in his or her local community. That’s a big deal. It means being able to have choice and control in life. It means choosing to go out or to stay in, making friends and having relationships, finding and developing skills and interests. It also means managing a home, voting, staying healthy and being able to pursue employment or volunteering opportunities. If you think you can help the people we support get more from life, we want to hear from you.
Apply now:
So if you would like to be a part of our team and if you feel that your values match ours, please apply by clicking the button below - upload your CV and we will be in touch. You could soon be making a positive difference every day.
This role requires an enhanced DBS Disclosure, which will be obtained for you by Discovery.
Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. Discovery are Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees. As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 030 03 03 9150 or email applynow @ discovery-uk .org.
We are looking for an experienced professional to lead and manage YMCA East Surrey’s Childcare Services including our Early Years provision. If you are committed to make a positive difference in the lives of children - and the staff that support them - we would be delighted to hear from you.
Main Responsibilities:
Lead on service delivery, management and governance
– To provide strong leadership for the service based on a clear vision for the service, clarity of standards and outcomes to be achieved.
– With the Head of CYP support the strategic development, planning and delivery of specialist services for children and families ensuring an effective co-ordinated offer for these families is in place and to develop new childcare settings as appropriate.
– To have the primary responsibility for establishing, maintaining and developing consistent and high standards of professional and managerial competence amongst all staff involved in the delivery of Childcare in line with that of internal policies and procedures and of regulators such as Ofsted.
– To provide line management to the Service Managers and Co-ordinators and work with them to ensure they provide an effective service to children and families in Surrey.
– Maintain up to date detailed knowledge of legislation and national policy and to ensure SLT, CYP management team and the service are briefed on changes. This will include the duties and responsibilities arising from the Children’s Act 2014 and Working Together to Safeguard Children 2023 amongst others.
– To have lead responsibility for ensuring the Childcare operates in a way which safeguards children and is fully compliant with children’s safeguarding procedures.
Manage stakeholder engagement and financial integrity
– Lead on ensuring compliance with regulatory requirements in conjunction with the Quality and Insight Manager.
– With the Head of Finance and HCYP to produce annual budgets for Childcare services and monitor them to ensure financial viability and appropriate use of charitable resources
– To ensure that key relationships and business processes are in place to improve outcomes for children and families.
– Work with the Development Manager to support the Managers and Co-ordinators to write funding bids and reports for new and existing work
– To ensure childcare services meets both national, local performance and quality indicators in an effective and timely way.
– Ensure all key policies and processes are up to date and fit for purpose.
– Work collaboratively with Quality and Insight Manager to ensure services deliver value for money, within budgets and are evidence based, ensuring that services are rigorously evaluated working with the in terms of quality and outcomes and that they continuously improve and are provided in response to children’s needs.
Training and Development
– Contribute to an in-house training programme for CYP staff and volunteers, which is also offered to all YMCA East Surrey staff and volunteers and key partners
– Manage, and when required, deliver in-house training sessions supported by CYP Managers and Co-ordinators
– Work with the Head of CYP and HR to develop volunteering, apprenticeship, and traineeship opportunities across the department
Provide effective management and support and demonstrate the values and culture of YMCA East Surrey.
– Ensure that all activities demonstrate the values and culture of YMCA East Surrey.
– Work with the Head of CYP/Deputy CEO to support the implementation of YMCA East Surrey strategy and Operational Plan.
– Any other duties are required to be performed within the grade and renumeration of the role.
– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure. We require you to understand and demonstrate this commitment and attend any required training.
Job Purpose:To be responsible for the management and effective delivery of multi-disciplinary services for children and families. The aim of the services managed by this post is to provide support to children and families to help to belong, contribute and thrive within East Surrey. Also, to support the HCYP with quality, development and training for staff and volunteers across the Children and Young People services.
Hours of work: 35 hours a week,Monday – Friday 9am – 5pm with flexibility
Location : YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ .
Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.
Benefits:
Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Closing date & interviews:
Closing Date: Wednesday 15 May 2024 9am
Interviews are scheduled : Monday 20 May 2024
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 50 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults.
We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working. There will need to be some face-to-face work, but there will also be opportunities to work from home and/or have different working patterns as agreed by your manager. Travel expenses can be claimed, at the agreed rate, for journeys that are necessary in the course of your work; and claims for additional expenses will be reimbursed in accordance with our expenses policy. We also have auto-enrolment into a pension scheme with employer contributions in place, and all staff qualify for schemes like the Blue Light card.
We are looking for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. This role gives challenge and satisfaction and will suit someone that has:
- Experience of working with adults with learning disabilities and autistic adults in a community setting
- A good team member
- Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs
- A ‘Person Centred Planning’ ethos
- Excellent communication skills
- Good record keeping skills
The successful candidate will be required to complete an enhanced Disclosure and Barring Service check in line with Section 115 of The Police Act 1997.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Margins Project, Union Chapel’s Frontline charity, work with people who are homeless or who are at risk of homelessness and helps address pertinent social justice issues these communities face.
The charity runs three integrated programmes:
• a community drop-in programme providing access to nutritious hot meals, and limited access to showers & laundry services.
• advice and engagement programme providing one-to-one as well as group advice service on benefits and housing, and onward referrals to pertinent services.
• support employment programme offers a paid catering training to 10 people who have had experience of homelessness, substance misuse, mental ill-health, and or imprisonment.
Our range of services are designed to help guests (service users) at varying stages, from having no roof over their head to getting back into employment.
This role offers an opportunity for an experienced adviser to help shape and evolve Margins services. Experiences on the ground at the drop-in programme inform the charity’s strategic direction. The role will involve expanding our partner network to link into pertinent statutory and other charitable organisations that provide services that will help our guests with their housing, substance misuse, recidivism, and mental health challenges.
We work closely with people on an individual case work basis to get guests off the streets, into hostels or temporary accommodation where possible, and work with private and social landlords on a range of issues. We support and represent the people we work with on the phone and in person, including at the council, the doctors, the job centre, and benefits tribunals.
Our drop-ins run on Mondays and Wednesdays 11:00am to 1:00pm where attendance is currently from 65 to 75 guests. The advice and engagement worker works more intensively with smaller numbers of up to 20. The demand for more follow up work and advocacy support has been increasing over the last two years and this in-house advice worker is critical for this demand.
Working collaboratively with the Drop-in Community worker (currently vacant), the head chef, and a small group of dedicated volunteers, you will be responsible for the support of a caseload of guests, some with complex needs, and will undertake key work responsibilities including registering the guests, identifying their housing, benefit and personal needs and conducting all necessary follow ups including occasional advocacy support, where deemed necessary.
Job Title: ADVICE AND ENGAGEMENT WORKER
Responsible to: Head of Margins
Location: Margins Offices at Union Chapel, Islington, London
Salary: £32,500 - £35,000
Terms: Full time 37.5 hours per week with 1 hour unpaid for lunch.
Three-month probation, two months’ notice.
23 days annual leave + bank holidays. Workplace pension scheme (NEST)
Start date: May 2024
Purpose of Job:
• To advise and assist guests (service users) with benefit claims and related issues, e.g., Housing Benefit, DLA, PIP, Income Support, ESA, Universal Credit, and other benefits. In particular, assisting them to claim Housing Benefit and UC to reduce risk of rent arrears.
• To develop significant contact and liaison with comparable housing and benefits advice organisations.
• To encourage guests engage with Margins activities, and where practicable, with the wider Union Chapel activities.
• To develop, facilitate and deliver group advice workshops/training programmes and open discussions forums to engage guests who historically do not engage with Union Chapel.
• To Refer Margins guests to relevant internal and external services.
• In liaison with the head of Margins and the chef to refer potential candidates to Margins’ Supported Employment Programme.
The Advice and Engagement Worker will have an active role in identifying and engaging guests as well as referring potential candidates to the Supported Employment Programme, a programme anticipated to expand beyond its current services in Margins catering.
Responsible For:
• Working with caseload of guests
• With the support of drop-in services community worker (currently vacant) to ensure the smooth running of the drop-in services
• Identifying opportunities to improve services both at a project and organisational level.
• Assist the Head of Margins in ensuring that the Margins Project remains GDPR compliant.
• Represent the organisation effectively internally and externally.
• Working in partnership with statutory and other charities to deliver co-ordinated support to guests.
• Identify relevant training opportunities in capacity building.
• Initial liaison with and acting as the first referral contact for the Supported Employment Programme
Key Duties:
• To encourage and assist guests achieve the maximum income from benefits to which they are entitled to, and to refer to relevant support services such as mental health, social services, community support.
• To advise guests on basic budgeting and where applicable to refer to Tenancy Support Officers or outside agencies for more complex help.
• To liaise closely with local authorities, social, and private landlords to try to achieve the best outcome for our guests.
• To identify if the guest is accessioning the right benefit that will support their long-term wellbeing.
• To support newly arrived refugees with their housing and benefit advice needs.
• To actively assist guests with formal appeals against Local Authority, DWP and HMRC decisions regarding benefit entitlement. Representing at Appeal Tribunals.
• To signpost guests to resources that can assist them in finding work.
• When needed, signposting guests to specialist providers in mental health or drug and alcohol support services.
• To Support guests on paying their rent, including providing advice on benefits and debt management.
• To Address breaches of occupancy agreements and develop strategies that would prevent and avoid eviction.
• To assist guests with backdated claims for Benefit by supporting their applications through to completion.
• To ensure all guests’ files are up-to-date and that data is captured on our management system.
• To provide written reports and statistics as and when requested.
• To attend supervision, training, and meetings as and when required.
• To provide advocacy support to guests as and when required.
PERSON SPECIFICATION
Essential:
• Good knowledge of the benefits system, including Universal Credit.
• Experience of working with homeless and marginalised people and understanding of the issues that face them.
• Experience of working or collaborating with people with mental health issues.
• Experience of working with refugees and their needs.
• Ability to manage challenging behaviours.
• Embrace a strength-based approach.
• A clear understanding of professional boundaries.
• A knowledge of the best practice in Safeguarding Adult procedures.
• Excellent written and oral communication skill.
• Ability to work proactively as part of a team.
• Ability to plan, manage and action follow-ups on time and manage and contain workload.
• Proficient in IT skills and competence in Microsoft Office applications.
• Committed to personal and professional development through ongoing training.
Desirable:
• Minimum of 3 years’ experience of providing advice to vulnerable groups
• Experience of delivering provision for the benefit of vulnerable backgrounds
Equal Opportunities:
• Ensure consistent and effective implementation of Union Chapel Equal Opportunities & Diversity policy and procedures.
• Positively promote an environment which respects and values the diversity of staff, volunteers, and Guests.
This is a guide to the nature of the work required of the Advice and Engagement Worker. It is therefore not comprehensive or restrictive and may be reviewed with the postholder and the line manager from time to time. The post holder may undertake any other reasonable duties within the capabilities and scope of the post as specified by their line manager. In such circumstances appropriate training will be provided.
How to apply
Please apply with your CV and a support statement, both no more than two pages, outlining your skills and experiences to meet the criteria of the role, why you want to work for Union Chapel Project and your availability to start with “Advice and Engagement Worker” in the subject line. Please also complete our Equal Opportunities Form.
Closing date: Tuesday 30 April 2024, 8am
Interviews will take place w/c 13 May 2024
The client requests no contact from agencies or media sales.