Team Administrator Jobs
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Coaching and Therapeutic Lead
Hours: 28 to 35 hours per week, flexibility for the right candidate
Starting salary: £31,556 (pro-rata)
Contract: Maternity cover until 30 June 2025
Location: Base is in Chorley. You will have a mixture of home and office working with meetings across Lancashire
Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities?
The Role:
We’re looking for a bold and caring person to lead and develop Lancashire Mind’s Wellbeing Coaching service and mobilise a pilot of therapeutic services; a new service for Lancashire Mind.
You will be a mental health practitioner with experience of delivering therapeutic services and understand the different types of therapy and support clients need. To succeed in the role, you will need excellent communication skills, project management and line management experience.
The current postholder is going on maternity leave so we are looking for someone who is able to step into the role and hit the ground running. You will be motivated, flexible and adaptable.
Along with managing the rollout of Lancashire Mind’s therapeutic services, you will manage several coaching focussed projects. As such you will lead on partner and funder liaison, promotion, quality assurance, monitoring and reporting. You will work with a range of voluntary and community organisations and will identify and develop new opportunities for services.
This is an exciting time for Lancashire Mind as we grow our coaching and therapeutic service to reach and support more people. We want someone who believes in our vision of a Lancashire where everyone has the opportunity to have the best mental health and wellbeing possible.
Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.
We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and New Year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.
Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)
Please note: This post is subject to an enhanced DBS check.
Application Forms:
The Lancashire Mind Application form and full job description can be downloaded via the attached documents
Deadline for applications: 9am on 13 May
Interviews will be held on 22 May
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join a team with a bold mission – at Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Rough Sleeper Practitioner will be the forefront of a critical support system for people experiencing homelessness. You will be working with people with mental health needs, offering wellbeing support to rough sleepers identified in the borough.
What You'll Do:
- Collaboration and Efficiency: Work hand-in-hand with existing Mental Health Provision. well as other local agencies/organisations to effectively support young people transitioning from services.
- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
Why Join Us:
• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.
• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.
• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.
Together, we can build a brighter, healthier future for Swindon. Your contribution can make all the difference.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As an Annual Health Practitioner, you will provide support to local health services with their SMI (Severe Mental Illness) clinics. You will be key in shaping this role as the service develops as well as providing support to the core Access Community Mental Health team. The Annual Health Check Practitioner will also provide 1:1 support to encourage and enable people to attend their annual health checks.
What You'll Do: -
Collaboration and Efficiency: Work hand-in-hand with existing Mental Health Provision for people and their families, as well as other local agencies/organisations to effectively support people transitioning from services.
Innovation and Empowerment: Channel your passion into providing evidence-based interventions, becoming key in shaping this role as the service develops as well as providing support to the core Access Community Mental Health team.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join a team with a bold mission – at Swindon and Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Autism Practitioner will work with people across Swindon with Autism and mild to moderate mental health concerns at pre/post assessment stage. Your role is all about providing a collaborative and tailored approach.
What You'll Do:
Collaboration and Efficiency: Work hand-in-hand with other local agencies/organisations to effectively deliver a wide variety of wellbeing support for people with Autism.
Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
We have 3 contracts available 2 x 30 hours and 1 x 17.5 hours per week
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are growing our counselling service and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction.
What You'll Do:
- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
- Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Head of HR (Maternity Cover)
Hours: 28 hours per week (flexible working opportunities available)
Salary: £50,500 - £54,351 per annum (FTE)
Contract: Up to 12-month maternity cover (anticipated start date of 1st August 2024)
Base: Osney Mead, Oxford & work from home with occasional travel across Oxon & Wokingham, Reading, West Berks
People are the very heart and soul of Oxfordshire Mind. The purpose of the HR function is to ensure that the right people are recruited, developed and able to thrive to deliver our vision of ensuring everyone experiencing a mental health issue gets both support and respect.
The Head of HR works closely with the Senior Management Team, Trustees and all staff and provides operational leadership of Oxfordshire Mind’s HR services to enable our Vision and Purpose and deliver our strategic objectives through our people whilst upholding the values of the organisation.
This is a fantastic opportunity to be part of a passionate team and play a central role in this Oxfordshire and Berkshire West based charity. This role offers the chance for a proactive individual who is passionate about people, to confidently navigate us through the forthcoming 12 months of change and support our internal team.
About the role
Reporting to the CEO and managing a talented team of 2 HR Business Partners and 1 HR & Recruitment Administrator you will:
- Develop and implement HR strategies, processes and services aligned with our overall strategy and vision
- Develop Staff Wellbeing strategy and oversee the Staff Wellbeing Action Group
- Lead the HR function and team and be a pro-active member of the Senior Management Team
- Ensure high quality delivery of HR responsibilities including policies and processes, HRIS, resourcing, reward, employee services, management development, employee relations and learning
- Be the appointed competent person to advise on Health & Safety across the organisation, this includes ongoing monitoring via KPI’s and internal audits and leading the Health & Safety committee meetings
- Support and continue to develop the Employee Forum, including being a point of contact for the Union
- Embed a co-productive approach with partners, managers and leaders to achieve strategy and targets
- Monitor and provide insight and guidance on the effectiveness of people management practices and processes via a range of KPIs
- Support change initiatives and programmes
- Be an influential and visible figure in the business driving improvements forward in relation to people and culture
- Budget management and oversight
- Ensure HR compliance and risk management for employee relations issues and ensuring the organisation remains up to date with relevant legislation
About you
Applicants should respond explicitly to each of the points listed in the Essential Selection Criteria below. The shortlisting panel make their decisions based on this information and no assumptions about your skills or experience will be made.
Essential criteria
- Previous experience across most HR disciplines such as recruitment and retention, wellbeing, learning and development, and HR administration as well as navigating complex HR issues
- Strong team manager who inspires and motivates hybrid and remote team members, promoting a positive and productive work environment
- Excellent verbal and written communication skills, including the ability to communicate complex ideas clearly and persuasively
- Strong relationship building skills at a senior level internally and externally and able to nurture partnerships and collaborative relationships with a range of organisations and stakeholders
- Ability to lead change projects from initiation to completion, ensuring timely and successful implementation
- Proficient in identifying and mitigating risks associated with change initiatives
- Experience of using office productivity software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) or equivalent and HRIS
- Takes a values-based approach to HR, aligning practices and decisions with the core values and culture of the organisation
- Has an understanding or passion for mental health and what we do
Desirable criteria
- Strong experience in all HR disciplines including Reward management, organisational design and talent management
- Significant leadership experience gained at senior level in a complex environment including working with unions either formally or informally
- Demonstrates self-awareness, emotional intelligence, and integrity, working with clarity and honesty
- Experience of working in the charity/mental health sector or with a board of trustees
- Ability to think strategically, develop a clear vision for the organisation, and influence key stakeholders. Proven track record in making sound strategic decisions considering long-term impact
- Passionate about the organisational vision, inspiring and motivating teams towards ambitious goals. Visionary and resilient during periods of change
Closing date: 10am on 13th May 2024
Shortlisting date: w/c 13th May 2024
First Stage Interview date: w/c 20th May 2024
Second Stage Interview date: w/c 3rd June 2024
Interview location: Oxfordshire Mind, Osney Mead, 2 Kings Meadow, Oxford, OX2 0DP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.
Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Holloway Road, and various locations across London boroughs
We are currently seeking a dynamic practitioner to join our adult perpetrator service, working predominately with men using violence and abuse within intimate partner and other close family relationships, and working closely alongside integrated victim/survivor support services and partner organisations.
This is an exciting opportunity to play a key role in increasing safety for families who have been impacted by abuse and violence.
Domestic Violence Intervention Project (DVIP), a division of Richmond Fellowship since 2018, has been a leading provider of Respect accredited community perpetrator interventions working to stop domestic violence, increase safety for women and children, and reduce harm to families for over 30 years.
In your role you will need an excellent understanding of the nature of domestic abuse/violence and its effects on women and children. You will have relevant experience of providing one-to-one and/or group-work behavioural change interventions, responding robustly and supportively to challenging and harmful behaviour with adults from diverse backgrounds to reduce risk and facilitate change. You will have an excellent understanding of Safeguarding procedures and be confident working both independently and as part of a team, working closely and collaboratively alongside partner agencies such as Victim/Survivor services, Children and Families Services, Offender Management services and more.
You will have opportunity to play a key role in DVIP’s violence prevention services, working in partnerships with a range of statutory and voluntary agencies to deliver effective community responses to domestic abuse, in line with RESPECT practice standards. You will be responsible for risk-managing a caseload of domestic abuse perpetrators, delivering intensive interventions on a one-to-one basis, as well as co-delivering structured group programmes for individuals who have been abusive towards an (ex)partner or family member. You will pro-actively engage those using abuse, conduct interviews to assess risk and suitability for intervention, and coordinate with relevant professional partners to increase safety to victims and children. Day to day, you will work flexibly across a number of locations, including regular days working co-located within Local Authority Children and Families Services, Offender Management services, Substance Misuse services, Health services or other relevant or referring services. In this rewarding role you will also provide specialist DA support to other professionals working with families experiencing abuse, through provision of expert consultations and training delivery.
You will be competent and responsible to work independently and flexibly, including some evenings, within any London Borough where DVIP is contracted (predominantly South London currently), for part of the working week. You will be comfortable managing your own workload and related admin, and you will be able to communicate clearly with a range of people about sensitive and complex issues, including the writing of professional reports.
DVIP, a division of RF, actively seek to employ a workforce which reflects the diverse communities we work within, we encourage applications from individuals from a wide range of backgrounds and across all protected characteristics, applicants who speak another language fluently are particularly welcome. We additionally welcome applications from those with lived experience of domestic abuse or related challenges.
This post is subject to a satisfactory Enhanced DBS Disclosure (Children & Adults).
This is a permanent full-time role requiring the post holder to work 37.5 hours per week.
To apply please visit our website via the apply button.
It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who can demonstrate they meet the essential criteria within the person specification, will be considered for an interview. (Due to the high volume of applications, we typically receive, please be advised that unsuccessful candidates may not be notified).
The closing date for this post is 30 April 2024, however we reserve the right to close this vacancy earlier than the advertised date if sufficient applications are received prior.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation