Counselling Coordinator

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As the Counselling Coordinator your responsibilities would include: -

·       Developing and managing a quality counselling service which meets the needs and diversity of Essex carers, and is delivered according to the standards set out in the BACP Ethical Framework

·       Line managing and recruiting staff, placement students and qualified volunteer counsellors to deliver SFBT counselling interventions to carers face to face, virtually or on the phone

·       Managing all referrals into the service, assessing them against the service criteria, referring on as appropriate, and managing the waiting list.

·       Monitoring, reviewing and evaluating the service regularly, ensuring it’s both meeting the needs of carers and is being delivered according to the BACP Ethical Framework

·       Reporting to Service Manager and provide monthly reports on delivery for contract reports

About you

To be successful in this role you will need -

·       A relevant counselling qualification (BACP approved).

·       Registration with BACP or other professional counselling body

·       Working knowledge of social care and health, particularly as it relates to working with carers and adults

·       Ability to communicate clearly both verbally and in writing.

·       Excellent customer service skills to ensure client satisfaction

·       Knowledge of the challenges affecting Carers.

·       Competent in use of IT (Microsoft Applications Word, Excel, Outlook, Microsoft Teams, Power Bi), mobile telephony and social media platforms.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.  

Carers First Can Offer You  

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview

All successfully shortlisted candidates will be invited to interview.

Closing date: 10 August 2025 – we reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview date: Date to be confirmed