Job title: Information Governance Officer
Salary: Up to £28,269.18 per annum, plus excellent benefits
Location: National Cat Centre, Chelwood Gate
Job type: Fixed term contract
Contract length: Until April 2021
Hours per week: 35 hours per week
Closing Date: 08 March 2020
Interview Date: 17 March 2020

We are looking for someone to join our small Information Governance team as an Information Governance Officer.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Information Governance team develop, deliver and maintain the essential systems and processes that underpin information governance and data protection compliance. The team is small but sits within the wider Digital Transformation department.

You'll be responsible for the administrative activities required within the role, as well as assisting with the co-ordination and monitoring of data protection and information security training for employees and volunteers. You will work with individual teams to ensure their activities are compliant with data protection legislation, assist with subject access requests and deputise for the Information Governance Manager when necessary.

An excellent communicator, you will have experience within a similar role with knowledge of data protection legislation. You'll have experience of reviewing compliance documents and training materials as well as strong attention to detail.

To apply for this position please click the APPLY ONLINE button. Our application process requires you to submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a telephone interview and assessment centre.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

Job title: Senior Personal Assistant to Director of Operations
Salary: £30,209.35 per annum plus additional responsibility allowance
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 27 January 2020
Interview date: Early March 2020

Please be aware this is a full time, permanent position, working 35 hours per week (7 hours a day) Monday – Friday. 

We are seeking a proactive and dynamic personal assistant with experience of line management to join our Operations team as Senior Personal Assistant, at the National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading cat welfare charity with a nationwide network of adoption centres, volunteer-led branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Operations Department is, quite simply, at the heart of all our cat related activities and is responsible for ensuring that we help as many cats as possible. We are unique, in that we deliver our work through a combination of centres, primarily run by our employees with volunteers support and volunteer-led branches. In fact, the bulk of our cat welfare work is carried out by around 11,000 volunteers across the entire country.

The role of the Operations Directorate is not only to support our employees and volunteers in everything that they do but also to deliver the charity’s strategic objectives and identify opportunities for further growth. The Operations Directorate also encompasses our Customer Experience teams.

As Senior Personal Assistant to the Director of Operations you will be responsible for providing a professional interface between the Directors office and key internal and external stakeholders. You will coordinate the administration of projects that are undertaken within the Operations Directorate and lead on small to medium sized projects as requested. You will organise and deliver events and conferences, liaising with external stakeholders to coordinate the attendance of CP delegates and all finance queries/processes - supporting the Director of Operations with budget setting and reviewing monthly management accounts. The Senior Personal Assistant is responsible for line managing the Operations Administration Support within the directorate.

Our successful candidate will be experienced in providing PA and administration support to senior/board level, including diary planning and travel arrangements; servicing meetings and project management.  You will have supervisory and leadership skills, excellent organisation and communication skills and the ability to deal with a wide range of both internal and external customers. You will be able to keep calm under pressure with great credibility and have excellent working knowledge of MS office and Microsoft Teams.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview and written exercise.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached

Job title: Shop Manager
Salary: £18,833.65 per annum plus excellent benefits
Location: Taunton
Job type: Permanent
Hours per week: 35 hours
Closing date:  27 February 2020
Interview date: Early March 2020

Please be aware this position will include working 35 hours per week (5 days) on a rota basis to include weekends.

We are seeking an innovative Shop Manager who is looking to make their mark in a high profile store in Taunton.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

Each one of our 132 shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of managers ensure customers are met with great customer service. We are helping the environment whilst improving the lives of cats, one t-shirt at a time.

As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.

Our successful candidate will be highly self-motivated, positive and resilient and with previous retail and people management experience. A strong communicator with excellent organisational skills, you will have the ability to build and maintain positive working relationships with a variety of people and have good knowledge of the issues relating to recruiting and retaining volunteers. Experience of working to targets and KPIs within a retail environment is essential.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

Job title: Branch Support Unit Advisor
Salary: £23,436.98 per annum + excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Fixed term contract
Contract length: Until 31 December 2020
Hours per week: 35
Closing date: 23 February 2020
Interview date: 09 or 10 March 2020

Please be aware this is a fixed term contract up until 31 December 2020, working 35 hours per week (7 hours a day) Monday – Friday. 

We are seeking a flexible individual with a commitment to customer service to join our team as Branch Support Unit Advisor at our National Cat Centre (NCC) in Chelwood Gate, Haywards Heath. Please note we are based in a remote area in Ashdown Forest and public transport to the area is limited.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Branch Support Unit (BSU) is part of the Operations Department and it provides support for branches, centres and the whole Operations team. Our day to day work includes; maintaining branch information on the database; arranging events and training days; organising allocation of free cat food, lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to branches and centres.  The Unit is very busy and handles approximately 3,500 E-Mails and almost 1000 calls monthly.

The office based Branch Support Unit Advisors provide first-line support and advice to both volunteer groups; the operations team and regionally based employees. You will be the first port of call for other departments who need information about our branches and centres. . You will also organise a variety of events ranging from recruitment drop-in sessions, interviews and training to networking meetings and conferences.

Our successful candidate will have previous experience of working within an office environment or customer support role. You will have strong customer service and administration experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached

Job title: Advocacy and Government Relations Officer
Salary: £32,363.41 per annum (starting salary subject to experience), plus excellent benefits
Location: Homebased, Scotland
Job type: Permanent
Hours per week: 35 hours per week
Closing date: 08 March 2020
Skype Interview date: 16 and 17 March 2020
Interview date: End of March 2020
Interview location: Edinburgh

This role will be homebased, in Scotland so you will be travelling around Scotland (mainly Edinburgh) to engage directly with MSPs and at times, parts of the UK and Northern Ireland.

We are looking for a dedicated individual to join our small but committed Advocacy team as an Advocacy and Government Relations Officer. If you’re passionate about cats, have excellent communication skills and want to speak up for cats, this role is for you!

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day. In Scotland, we have our Glasgow Adoption Centre and over 40 branches.

The Advocacy and Government Relations Team, within the Communications Directorate, leads for the charity on influencing decision makers and those whose policies, practices and decisions affect cat welfare across the UK. The small highly motivated team works to influence legislators (National and devolved Government), professional organisations and corporates. The team’s work has included publishing Manifestos for cats ahead of the General devolved Election, launching “Purrfect Landlords” to encourage landlords to allow cats and calling for compulsory microchipping of cats across the UK. The team has successfully influenced the law on commercial kitten sales in England and is working with the Scottish Government to regulate cat breeding and rehoming activities.

You will work remotely within a small team, who are based at the National Cat Centre, alongside the Head of Advocacy and Government Relations, Executive Management Team, Trustees, volunteers and supporters to achieve realistic but challenging advocacy targets. Your will lead on engagement with the Scottish government and MSPs as well as planning and policy development ahead of 2021 devolved elections in Scotland. You will be monitoring parliamentary activity daily, conducting online research and responding to external and internal e-mails, preparing position statements and responses to external policy developments. You’ll be developing public facing charity campaigns including online resources, organising events and delivering presentations.

You will be a people person with lots of initiative who is able to work independently and collaboratively and with an ability to influence and inspire people from all levels for example government agencies, politicians, other NGOs and volunteers. You will need to have excellent attention to detail; fantastic organisational and analytical skills; the ability to prioritise work and set and meet deadlines to achieve agreed performance targets. You will either have a degree or at least one year’s proven experience (either paid and/or voluntary) in political and/or public affairs, influencing, policy analysis and campaigns. You will need a comprehensive understanding of government politics and the structure and processes of external agencies. You should also be a confident speaker and an excellent writer.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

Job title: Supporter Services Advisor
Salary: £20,841.18 per annum + excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 23 February 2020
Interview date: w/c 02 March 2020

We are seeking a positive individual with a commitment to customer service to join our team as Support Services Advisor at our National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Supporter Services team is part of the Cats Protection Income Generation team. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.

The office based Support Services Advisors are responsible for maintaining the CARE database in respect of new and existing contacts and providing administration support within the wider Supporter Services and Fundraising team. You will be the first port of call for enquiries coming into the team from supporters and members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

Our successful candidate will have previous experience of working within a customer support role or administration role. You will have strong customer service experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached

Job title: Shop Manager
Salary: £18,833.65 per annum plus benefits
Location: Edinburgh
Job type: Permanent
Hours per week: 35 hours
Closing date: 20 February 2020
Interview date: Early March 2020

Please be aware this role is working 35 hours per week (5 days) on a rota basis to include weekends.

We are seeking an innovative Shop Manager who is looking to make their mark in a high profile store in Edinburgh.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

Each one of our 132 shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of managers ensure customers are met with great customer service. We are helping the environment whilst improving the lives of cats, one t-shirt at a time.

As a Shop Manager you will combine commercial acumen with creativity, leading a team of employees and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare. This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.

Our successful candidate will be highly self-motivated, positive and resilient and with previous retail and people management experience. A strong communicator with excellent organisational skills, you will have the ability to build and maintain positive working relationships with a variety of people and have good knowledge of the issues relating to recruiting and retaining volunteers. Experience of working to targets and KPIs within a retail environment is essential.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached