People and Operations Co-Ordinator

People and Operations Co-Ordinator

Full Time 35 hours per week | Permanent | Hybrid | Closing Date 19th January 2025

Starting Salary: £28,632 per annum

Job Reference: POC01 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent People and Operations Co-Ordinator to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic newly created role working with a small team for a forward-thinking and ambitious charity.  The role of the People and Operations Co-Ordinator will be to provide timely, effective and professional HR and operations support to the organisation, supporting organisational development and compliance, working with the Head of People and Operations to deliver culture-change and ensuring that CILIP is an outstanding, positive and supportive employer. 

Reporting to the Head of People and Operations, the ideal candidate will have experience in delivering HR administrative tasks and supporting the smooth running of an organisation.  The main responsibilities of the role include:

• Provide timely and effective support on HR-related queries, including leave, pay, benefits, and employment conditions, while assisting the Head of People and Operations with employee relations cases and ensuring accurate recording of staff absences.
• Coordinate the HR management information system, support line managers with the recruitment processes in line with EDI guidelines, oversee onboarding and offboarding processes, and maintain accurate documentation.
• Coordinate employee training, manage learning and development requests, oversee the annual appraisal process, and organise employee engagement activities and events.
• Provide detailed monthly HR reports with data analysis, and make recommendations to support EDI ambitions.
• Support the Operations Team with administrative tasks, assist with operational projects, and provide cross-functional support to various teams within the CILIP as needed.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and use their transferable skills to succeed in this role.

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 27 days' annual leave plus public holidays (increasing after 3 years’ service)
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme through Vivup
• Perkbox employee discounts and wellbeing hub
• Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
• The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)
• Annual flu vaccination voucher
• Contribution to eye tests and glasses for DSE use