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Community Library Coordinator

Citizens Advice Hammersmith and Fulham
Hammersmith, Greater London (On-site)
£31,500 per year
Full-time
Contract (Fixed Term up 31/12/2025 with extension subject to performance)
Job description

Location: Avonmore Library and Askew Library  

Citizens Advice Hammersmith and Fulham (CAHF) is a busy, dynamic award-winning service.  We deliver a variety of projects via face to face and digital media.  Since 2012 we have delivered a volunteer led community library service at Avonmore library. 

In April 2024 we embarked on running a second community focused library at Askew Road.  To support CAHF community library delivery at both libraries, we introduced the role of Community Library Coordinator.

Purpose of the role

Whilst the role encompasses traditional library duties, our community library service is a hub of the local community, which provides a wide range of activities to library users of all ages across the week.

The Community Library Coordinator role oversees and develops library events with a wide range of community partners. They will promote and support library volunteer delivery.

Working with external and internal local partners such as Citizens Advice to enhance community library service offerings to the local community.

About you:

You will have strong interpersonal skills and enthusiasm for working in the library sector. You will have the ability to promote the library service and provide excellent customer service to a wide range of diverse library users.  You will have strong customer service and communication skills.  Library work experience, although desirable, is not essential. 

The role requires:

  • good level of community awareness with experience of working with diverse community.
  • excellent customer care skills.
  • interest in literacy and reading.
  • ability to induct and support library volunteers’ delivery.
  • ability to confidently provide digital support to library users.
  • ability to oversee the library events calendar and work with new and existing partners to develop additional community focused activities.
  • ability to adapt and respond to complex, ever-changing environment, taking opportunities to improve the way things are done.

No one day is the same and having a positive and flexible attitude is important to this role.  The role includes Saturday delivery and occasional evening delivery. 

Closing Date: 08.00am Tuesday 4th June 2024

Interview and Test: Saturday 8th June 2024 (fixed date)

Posted on: 20 May 2024
Closed date: 04 June 2024 at 08:00
Tags: Advice, Information, Communications, PR, Volunteer Management, Social Work