Senior Money Advice Caseworker/Supervisor

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

We are looking to recruit an experienced Money Advice Caseworker to supervise our money advice team and assist clients with complex debt problems and income maximisation.

The role includes to:

• Assist in providing and developing a high quality money advice service
• Undertake specialist level money advice casework
• Provide the line management and technical supervision of project staff and volunteers

 To be successful you will need:

• Experience of providing support and supervision to colleagues to aid their development and meet quality standards
• Two years recent experience as a money advice caseworker in a target driven environment
• Hold an accredited qualification in debt advice
• A commitment and understanding of the Service’s aims, principles and equal opportunities policies

Closing date: 9.00am Monday 14 July 2025

Interviews: Thursday 17 July 2025      

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.