Trainee/Debt Caseworker

We are looking for a motivated and committed individual to join our Debt Advice Team here at Citizens Advice Wakefield District. Our service is busy and client focused. As a team we have a track record in providing high-quality advice and excel against our contractual performance.

To be appointed as a Debt Caseworker you will need to be accredited and have knowledge and experience of dealing with complex debt issues.

To join us as a trainee Debt Caseworker you will need to have passed your competency as a general adviser with 12-18 months experience of giving advice and a willingness to undertaken debt advice training.

As a Debt Adviser you will deliver high quality, FCA regulated advice and casework over the phone, in person and via email for a wide range of clients, using strong communication and interpersonal skills to support individuals in vulnerable situations. This will include advising clients on dealing with their priority and non-priority debt, debt solutions, budgeting and maximising income. You will also liaise and negotiate with a range of third parties to manage varied issues and empower clients to find a way forward.

If you are accredited in Money Advice or starting your journey in this field; have a client centred approach and a commitment to continuous professional development with a minimum of 12-18 months recent experience in advice delivery we would like to hear from you.