Technical Specialist and Quality Lead

Citizens Advice Wirral is a local charity assisting Wirral residents with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing.  We also actively work for change in the policies and practices of organisations that impact our clients.

Our values shape how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.

We are recruiting for a Technical Specialist and Quality Lead to join our leadership team and provide specialist welfare and housing (and some other areas other than debt), technical guidance for the service and to lead and oversee the quality process and compliance. The successful applicant will have at least 2 years experience as a welfare caseworker and an in-depth knowledge of the benefits system.

Working for Citizens Advice Wirral has a range of benefits including:

• A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
• Agile working and both home and office-based days
• A contributory pension scheme
• Employee Assistance Programme

To find out more and start your application please click the apply link.