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Volunteering Development Officer

Citizens Advice
United Kingdom (Hybrid)
£20,837 London allowance (£3,520) where applicable
Part-time (0.5 FTE)
Job description

Department: Learning

Location: Blended between office and home (England and Wales)

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

The role
We’re looking for a Volunteer Development Officer to support us in the delivery and development of high quality volunteering across our organisation. You will champion and support volunteering in Citizens Advice and influence the position and profile of volunteering across the service. You’ll work closely with the Head of Volunteering to support the delivery of the new volunteering strategy, ensuring that stakeholders from across the organisation are engaged in its development. You’ll provide operational volunteer management direction and support and maintain high standards in volunteering through the provision of guidance, tools, information and training.

Apply if:

  • You have strong experience of supporting good practice in volunteer management, including an up to date understanding of how to make volunteering accessible and inclusive. 
  • You enjoy working collaboratively with a wide range of stakeholders and co-creating solutions.
  • You are passionate about volunteering and the positive impact it can have. 
  • To find out what the full role will entail and what you will be doing click below for the role profile and person specification.

If you would like to apply, please submit an anonymous CV and a cover letter addressing the following essential criteria from the job pack: 

  • Excellent knowledge of good practice in volunteer management and development and experience of supporting the application of this in a range of settings and contexts.
  •  An uptodate understanding of how to make volunteering accessible and inclusive and passionate about finding ways to put this into practice.
  • Experience of developing and delivering good practice guidance, templates and advice on a one to one and group basis, preferably in a volunteering context.
  • Experience and confidence in developing and delivering presentations and training sessions and facilitating workshops or peer learning sessions.
  • Experience of working with data to inform planning and decision-making, particularly around the value and impact of volunteering.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early. 

Interviews are scheduled for WC 10th June.

This vacancy closes at 23.59 on the closing date. 

Posted on: 17 May 2024
Closed date: 02 June 2024 at 23:59
Job ref: 002299
Tags: Admin, Advice, Information, Campaigning, Communications, PR, Volunteer Management