Client services officer jobs

Life is a national charity committed to delivering high‑quality, compassionate and person‑centred support to people facing crisis. Guided by our values of Humanity, Solidarity, Community, Charity and the Common Good, we work across multiple sites to provide safe, effective and life‑changing services.

The Role

We are seeking an exceptional Director of Quality Improvement and Compliance to join our Senior Leadership Team at an exciting time of organisational development.

Reporting directly to the CEO, this is a senior, influential role with strategic responsibility for quality, safeguarding, compliance, estates and continuous improvement across our national portfolio of services.

You will provide visible, values‑led leadership, ensuring that everything we do is safe, effective, person‑centred, financially sustainable and fully compliant with regulatory requirements. This role has a real opportunity to shape the future of Life – and to positively impact the lives of hundreds of people we support.

Key Responsibilities

• Provide strategic leadership on quality improvement, compliance and continuous improvement across supported housing, estates and services
• Hold senior accountability for safeguarding governance, complaints and assurance frameworks
• Lead audit, inspection and review activity, ensuring consistently high standards and strong regulatory outcomes
• Embed a culture of quality, learning and improvement across multi‑site services
• Oversee property compliance, health & safety and estates management, ensuring safe and welcoming environments
• Use data, insight and digital systems to drive performance, manage risk and support innovation
• Act as the organisation’s senior lead with regulators, inspectors and professional bodies
• Work collaboratively with fellow Directors to deliver a joined‑up, high‑quality client journey
• Develop, coach and inspire senior leaders, fostering a high‑performing, values‑driven culture

About You

You will be a credible, values‑led leader with a strong background in regulated services and a passion for quality and safeguarding.

Essential experience and qualifications include:

• Senior leadership experience within supported housing, homelessness or a closely related regulated sector
• Proven success leading multi‑site services and senior operational leaders
• Strong track record in quality improvement, safeguarding, compliance and inspection readiness
• Sound financial and commercial awareness, including managing significant budgets and resources
• Lean Six Sigma qualification
• Level 5 Safeguarding qualification
• Health & Safety qualification (IOSH Managing Safely or equivalent)

You will also bring:

• Strategic thinking with the ability to translate vision into practical delivery
• A collaborative, visible and approachable leadership style
• Integrity, humility and purpose in how you lead
• A commitment to co‑production, continuous learning and innovation
• Strong communication, influencing and relationship‑building skills

Information about the role: 

For further information, please see the attached job description on our website. 

Salary: £50,285 per annum

Hours: 32 hours per week

Location: Home Based with travel across sites in the UK

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service    
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality:   

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Victim Support is recruiting for a Community Engagement and Training Officer. The role is on a fixed term contract until 31st March 2027 and is homebased. Although this is a 25 hour role, there maybe an element of flexibility in hours and number of days worked. Happy to discuss this further at interview.

Engagement in Bedfordshire is key for us in Victim Support and this role is instrumental to enable us to share what we do with our clients, commissioners, partners and staff.

This vital role will support the specialist domestic abuse and stalking team in Bedfordshire, through engagement by leading on raising awareness of our local services through social media, attending events, delivering training to a range of partners and importantly leading on our client engagement activities.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

This is a pivotal role within the Bedfordshire team. We are looking for someone who will be resilient, confident & able to engage others, happy to work as part of a team, and willing to constantly learn and adapt to new legislation. You must have good communication skills and the ability to work on your own initiative. You will need good IT skills and the ability to develop and deliver training, presentations and reports. Knowledge of domestic abuse and stalking would be advantageous.

You will need to have the ability to prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner. Have an understanding and knowledge of, and an active commitment to promoting equal opportunities and diversity. Knowledge of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

This new role will play a key part in delivering Unseen’s fundraising and communications strategy. We’re looking for a passionate, creative communicator to help grow our supporter base and maximise income to support our work to end modern slavery. 

1. Working with service users (in the community and in safehouses at times) to identify support needs and creating a journey plan to lead them towards recovery and independence.
2. Working alongside service users to help them complete the goals in their journey plan, ensuring they are aware of their rights and entitlements and advocating for them
3. Identifying and managing risk with service users.
4. Supporting staff and clients at within our outreach service, and at times in the safehouses.
5. Managing own caseload of service users, ensuring all administrative work is clear, accurate and up to date.

To apply: 

• Please complete the application form. This includes a personal statement of 500 words outlining your suitability for the role, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is midnight on 15 March 2026.

Interviews will likely be held around the week of the 23 March 2026.

We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk. org. 

About We Care Home Improvements (WECHI) 

​WE Care Home Improvements (WECHI) is a well-established home improvement agency dedicated to helping older, disabled and vulnerable people live safely, independently and with dignity in their own homes. Working across Bristol, Bath & North East Somerset (B&NES) and Gloucestershire, we deliver vital minor adaptations, ramp installations and handy person services funded by commissioners as well as self-funded customers.

We are now seeking a dynamic and experienced Head of Handy Person Operations to lead our Customer Service and Maintenance Technician teams. Reporting directly to the CEO, this is a pivotal leadership role with overall accountability for service delivery, operational performance and growth across our Handy Person contracts. You will ensure seamless coordination between frontline support and technicians on the ground, shaping an outstanding customer experience from first contact to job completion.
 

​Abou the role 

What you'll do 

• Lead and manage the Customer Service Team (including the Deputy) and Maintenance Technician Team, ensuring high performance and collaboration.
• Oversee the effective delivery of minor adaptation services across Bristol and B&NES, and the ramp service in Gloucestershire, meeting commissioner requirements and service standards.
• Manage end-to-end workflow between customer service and technicians, ensuring timely scheduling and efficient job completion.
• Take ownership of service performance, financial targets (cost, income, volume) and budget management, monitoring and explaining variances.
• Drive continuous improvement, resolving operational and health & safety challenges alongside the Head of Service Delivery and Senior Technical Officer.
• Oversee risk assessments, method statements and staff training to ensure safe, compliant working practices.
• Own and manage key operational systems (including EPIX), phone system settings, stock control, fleet compliance (DVLA checks, insurance, MOTs) and supplier relationships.
• Lead pricing reviews and ensure best value from suppliers and partners.
• Manage complaints from start to resolution, ensuring a positive customer outcome.
• Represent WECHI at commissioner meetings and stakeholder events, maintaining strong relationships with partners including housing associations and commissioners.
• Lead data collection, ED&I reporting and performance analysis to inform business planning and growth.
• Identify and develop new Handy Person service opportunities, supporting regional growth and innovation.

​​Who we're looking for

• An experienced operational leader with a track record of managing service delivery teams.
• Strong financial and commercial awareness, with experience managing budgets and performance targets.
• A confident communicator who can build effective partnerships with commissioners, stakeholders and suppliers.
• Highly organised, with the ability to manage multiple operational priorities while maintaining attention to detail.
• A collaborative leader who motivates and supports teams to deliver high-quality, person-centred services.
• Committed to health & safety, compliance and continuous improvement.
• Passionate about delivering services that promote independence, wellbeing and dignity.

​​Why join us?

• Make a tangible difference in the lives of older and vulnerable people across our region.
• Be part of a collaborative, supportive and flexible work environment where your leadership truly matters.
• Help shape and grow an essential community service with real impact.
• Receive a competitive salary (£37,000 – £40,000 depending on skills and experience) plus generous benefits and development opportunities.
• Work directly with senior leadership, influencing strategy and service innovation.

​​Additional information​​

• To download the full Job Description and Person Specification: Head of Handy Person Operation JD_2025.pdf
• ​To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
• ​Application deadline: Sunday 15 March 2026 (11:30pm)
• Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Shortlisting will take place on a rolling basis, and early applications are strongly encouraged.
• Interviews: Week commencing 16 March (mid-end week) and beginning of week commencing 23 March.​

Disclaimer: ​We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.

FUNDRAISING OFFICER

Supporter focused Fundraising Officer role with SAT 7 UK, delivering supporter engagement, donor stewardship and fundraising campaigns to grow impact across the Middle East & North Africa.

Location: Hybrid (Chippenham office) – ideally 1 day a week onsite (minimum 1 day per month)
Contract: Full time (37.5 hours)

SAT 7 UK is part of an international Christian media ministry bringing faith based TV and digital content to millions across the Middle East and North Africa. Across four channels, SAT 7 broadcasts 365 days a year, offering hope, encouragement, and a fresh perspective to viewers often living in challenging or isolated situations.

Why work for SAT 7 UK?

• Daily team prayer and Bible reading
• 25 days annual leave plus bank holidays, increases after 2 years of service
• Opportunities to visit SAT 7 studio locations
• Supportive, purpose driven team environment, with team days throughout the year
• Employer pension contribution of 5% and Health cash plan
• Learning and development opportunities personalised to your role

We’re looking for a well organised, warm, and proactive Fundraising Officer to help strengthen supporter relationships, individual giving, and deliver excellent donor experiences.

You will:

• Nurture supporters through calls, emails, and written communications
• Support fundraising appeals, regular giving, welcome journeys, and campaigns
• Work closely with the Fundraising & Impact Manager on donor stewardship
• Deliver monthly Joy Bringer campaign calls
• Contribute to direct marketing campaigns
• Maintain accurate and timely supporter records

This is a fantastic opportunity for someone who loves connecting with supporters and wants their work to have real global impact.

This role is subject to a Basic DBS check.

For further details please have a look at the candidate pack.

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment.

Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.

Key dates

• Closing date: Monday 16 March 2026
• Charisma vetting interviews must be completed by: Thursday 19 March 2026
• SAT 7 UK in person interviews: Thursday 26 March 2026

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status, or other category protected by law.

*Under the Equality Act 2010, it is a genuine occupational requirement that the post holder is a practising Christian.

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

The Opportunity 

The Finance and Operations Manager will provide financial expertise and support the Head of Finance & Operations (HFO) to deliver high quality financial management in budgeting, forecasting, and monthly reporting.

The role will also support the HFO in the organisation's operations functions, ensuring that legal and operational governance is delivered on time and to a high standard, that SMF is is compliant in Health & Safety (H&S), General Data Protection Regulation (GDPR), insurance and other operational matters. The role holder will provide support leadership on the organisation's IT function and deliver training to all teams in matters concerning finance and operations. 

Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.

When in the office you will be based in one of our regional offices (either Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle – depending on preference and accessibility). This is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Contract: Full-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares. 

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. 

Key Responsibilities:

1. Finance:

• Oversee the day-to-day financial management and cash flow of the Social Mobility Foundation (SMF) working closely with the HFO, Chief Executive Officer (CEO) and Operations team. 
• Ensure that our accounting software is consistently up to date with the correct information.
• Work with the HFO on management information to enable the SMT and trustees to monitor progress and performance, make effective decisions and plan for the future.
• Financial information to support income development including budgets, income tracking and analysis and funder reports.
• Support the development of the annual organisational budget with the HFO, in liaison with the CEO and management team and provide support in developing departmental / project budgets as relevant.
• Manage how the organisation applies and reports on VAT. 
• Alongside our appointed accountants prepare Year End accounts, end of project accounts, and work with the appointed accountants to ensure the Accounts are completed, approved, and filed on time.
• Manage and improve our financial systems and procedures, streamlining internal processes to ensure they are effective and safeguard the finances of the organisation.
• Devise and implement effective and efficient procedures, including the introduction of a purchase order system and a new ethical procurement policy.
• Maintain the payroll function of the organisation and be the lead point of contact with our external payroll provider. 
• Conduct reviews and evaluations for cost-reduction opportunities.

2. Operations:

• Support the Data Protection Officer (the HFO) for the organisation, in liaising with the Information Commissioner's Office (ICO) appropriately, ensure that all staff and volunteers are aware of and trained in the relevant Data Protection policy and procedures, and ensure that the organisation meets its Data Protection requirements.
• Support the HFO in overseeing operational matters such as insurance, H&S, buildings maintenance and asset register; work closely with the management team to ensure awareness, compliance, and procedures that are effective and efficient for staff and volunteers. Where appropriate, escalate concerns and issues to HFO.

3. Strategic Responsibilities:

• Work closely with management and trustees to provide and develop financial and operational expertise; contribute appropriately to the development and management of organisational strategies, service proposals and development of the organisation.
• Lead on the appropriate understanding and training at each level of the organisation on how operational and financial systems work and support their role.
• Ensure that financial and operational policies and procedures meet the highest standards, reflect the charity’s ethos effectively and support the organisation’s strategic development; champion inclusivity (including Equity Diversity and Inclusion (EDI)) and sustainability (in the widest sense).

4. Line Management

• Day-to-day people management
• Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work
• Review work outputs, monitor and quality assure work
• Manage and report on performance; deliver performance reviews
• Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth
• Recruit and induct new team members  
• Reasonably support well-being: provide a supportive work environment, and address any issues that may impact the well-being and morale of your reports

See attached job description for more detail on the key responsibilities in the role

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

Essential:

• Part/fully qualified as an Accountant, or equivalent relevant experience
• Significant experience of working in a finance role in an organisation with a turnover of £1m or more  
• Hands on experience of maintaining a financial software package 
• Experience of working with financial systems to prepare financial reports and management accounts
• Experience in managing the operational aspects of an organisation, including risk assessments, GDPR etc.  
• Excellent knowledge and understanding of bookkeeping and general financial and accounting principles  
• Numerate and able to use an accounting software package  
• IT Literate, including experience of Microsoft Office software and excellent skills in using Excel and Word  

Desirable:

• Experience of working in a finance role for a charity
• Experience of Accounts IQ accounting package
• Experience of preparing finance reports relating to project grants/restricted funding from a range of donors 
• Knowledge of charity accounting and the Charities SORP (Statement of Recommended Practice) 
• Knowledge of Salesforce CRM

See attached job description for more detail on the person specification

Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. 
• Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. 

Benefits

• 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work scheme.
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions:

1) Why would you like to work at the Social Mobility Foundation? (250 words max.)

2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.)

3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)

CEO

Are you passionate about helping older people to live well in later life? Do you also have the strategic skills and operational experience to make a real difference at our charity as CEO? Then we'd love to hear from you.

This is a great opportunity to use your senior leadership experience to support the local community. You'll have the ability to recognise the needs and opportunities to develop the range of services we offer as well as the commercial acumen to ensure the financial sustainability of our charity. 

So, if you are a visionary and practical leader, ready to contribute to the next phase of our journey, we want to learn more about you.

Position: CEO

Location: Sutton SM1 4LE (Flexible working possible with a minimum of three days in the office. A four-day week would be considered for the right candidate) 

Hours: Full-time (35hrs/week),

Salary: £65,000 - £70,000 per annum

Duration: Permanent

Closing Date: Monday 2nd March

What matters?

Join an organisation whose vision is of a Sutton where every older person lives well, feeling connected and valued with the confidence and support they need to thrive. The mission is to ensure that later life is lived with dignity, purpose, and independence.

The team champion positive ageing, promote mental well-being, and advocate for change where needed. They celebrate the diverse cultures, communities and environments that make up society.

Values live at the heart of everything. They form part of the culture, shaping the organisation and staff and volunteers:

• compassionate
• generous
• honest
• resourceful
• respectful
• united
• local

If you join the team

You’ll be part of a charity that supports its staff and volunteers to develop professionally and to learn new skills. You can enjoy an open and participative working environment, and as CEO, you’ll encourage this.

You will have a dedicated and experienced support network which includes the Board Chair, and a strong senior management team. We want you to bring inspiring and compassionate leadership, building success in a positive and inclusive organisational culture.

Joining here means a commitment to advancing the mission of the charity and making a lasting impact on the well-being of the older community. You’ll also maintain focus and a sense of humour amidst significant plate-spinning!

Join a flexible employer that pride itself on being a family and carer-friendly workplace.

What we are looking for

We need the CEO to be resilient, flexible and adaptable. This approach will influence and develop external partnerships, growing the organisation’s income and reputation.

We are particularly seeking someone to:

• shape the ongoing AUKS organisational strategy and be involved in its delivery to ensure success and sustainability
• support the Board in delivering its charitable objectives efficiently and effectively
• champion equity, diversity and inclusion, understanding the demographic needs of local older people
• maximise efficient use of all AUKS’ human, financial and other resources.

The Organisations

Join an independent charity dedicated to helping older people in the community to live well in later life. By providing vital information, expert advice and practical support, this work enables older people to make informed decisions on finances, health and care.

Other areas of experience may include CEO, Chief Exec, Chief Executive Officer, COO, CFO, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive Officer. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

We’re looking for a Community Development Co-Ordinator to join the team. You will support the direct delivery of our community services that supports male survivors to access connection and peer support activities.

You’ll play a key role in supporting clients, either through facilitating our core groups like builders’ yard, drop ins etc. Community development team also provide check ins for clients to keep them engaged and connected with the organisation. The team also supports one off project where required.

Why Join Us?

· A competitive salary.

· Annual leave package with incremental rises plus bank holidays.

· Company sick pay.

· Birthday annual leave.

· Monthly clinical supervision.

· Pension contribution.

· A range of discount and benefit programmes.

The Society of Authors (SoA) is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884. 

We’re currently looking to welcome an Office Manager to our team.

The role

The Office Manager ensures all building facilities run smoothly on a day-to-day basis. They are responsible for the efficient daily operations of our offices and the building and that these are cost-efficient, environmentally conscious and proportionate for a small, not-for-profit organisation.

The Office Manager is an integral part of the Operations Team playing an important role in ensuring the smooth running and welcoming atmosphere of our offices, directly supporting both internal teams and tenants.

This is multifaceted role. The successful candidate will need to be able to think on their feet, have good time management skills and enjoy wearing more than one hat. 

Key responsibilities

Front of House / Event Management:

· Welcoming all visitors to the SoA building at Bedford Row.

· Managing the post/packages into and out of the building.

· Responsible for managing the Front of House/Operations Assistant and Groups Administrator, including day to day supervision, absence management and ongoing development.

· Responsible for managing the Events Space bookings calendar.

· Managing all events for tenants and external hire from inception to completion including catering as agreed with the client, cleaning team and room set-up of the Events Space.

· Working with the SoA Events Team for internal and member events ensuring that the logistics for room set up and cleaning are in place.

· Acts as a central point of contact for all staff for various Ops/logistics issues.

 Facilities Management:

· Maintain compliance with all relevant health and safety legislation and best practise, including fire safety, COSHH, RIDDOR and DSE assessments.

· Ensure all checks, risk assessments and remedial actions are implemented in a timely manner.

· Providing health and safety training to all new joiners.

· Ensure the office maintenance plan is kept up to date and all regular maintenance/services are booked and any identified issues are resolved.

· Organise the maintenance and PAT testing of all electrical equipment.

· Fire Warden/First Aider for the ground floor (training will be arranged if required).

· Proactively ensuring the office facilities remain safe, clean, fully-equipped and operational.

· Point of contact for all staff and tenants in relation to office and building issues and queries.

· Responsible for managing office contracts, negotiating the renewal of existing and new contracts.

· Obtaining quotes for any maintenance/repairs works required and carrying out due diligence checks on all new contractors.

• To have a key role in the organisation’s sustainability policy ensuring the purchase of all office provisions considers cost and any environmental and ethical impacts.

IT Coordination:

· Liaise with external IT support providers as necessary ensuring SLAs are adhered met and effectively resolve IT issues.

· Maintain a laptop register and prepare and maintain an annual rolling plan for renewal of old equipment.

· To oversee the migration of SharePoint data to the new CRM system in 2026.

· To be involved in any IT projects that need to integrate with our office systems (O365, SharePoint and One Drive).

· To be responsible for IT support for the office laptops and office systems (windows, O365, One Drive and SharePoint) ensuring that there is a maintenance contract in place and this is reviewed on a regular basis.

You will be required to undertake any other reasonable duties to support business requirements as requested.

Essential skills and experience

• Proven experience in operations or office management
• Strong organisational skills
• Excellent written, verbal and interpersonal communications skills
• IT Literacy including Microsoft 365, One Drive and SharePoint
• Experience of organising events
• Knowledge of health and safety legislation
• Knowledge of data protection legislation
• Ability to work in a team and independently

Desirable skills and experience

• First aid qualification
• Fire Marshall training
• Experience of the not for profit or charity sector
• Experience of the publishing industry

Equity, Diversity and Inclusion

Equity, diversity, and inclusion are at the core of our values - we endeavour to tackle structural discrimination and prejudice wherever we see it. Part of this commitment means we are looking to increase the diversity in our organisation at all levels. We strongly encourage applications from a broad range of social, cultural, educational and underrepresented backgrounds.

Financial assistance

The Book Trade Charity offers financial help to applicants (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, affordable housing and accommodation. Find out more

What we offer

As a progressive and ethical not-for-profit organisation, we offer a range of benefits to support your physical, mental and financial wellbeing. We’re a London Living Wage and Disability Confident – Committed. Benefits include:

· Competitive salary

· Cycle to work scheme

· Death in service benefit

· Employee assistance programme

· Flexible hybrid working practices

· Family-friendly, disability-confident inclusive culture

· Generous annual leave, including bank holidays

· Salary exchange pension scheme

· Interest-free annual travel card loan

· Office closure over Christmas*

· Private healthcare

* Colleagues can work over the Christmas period, although the building is closed. For those who wish to take additional time off, this will be deducted from your annual leave allowance.

As an employer, we nurture a working environment in which staff can grow and develop and there may be opportunities to take on increased responsibility as experiences grows.  We recognise the value of flexibility in the way we work with a positive culture of hybrid working practices. We welcome questions and conversations at interview stage about how flexible working could work for you.

Contract Type: Full-time / 6 Month Fixed-Term Contract

Salary Band:£29,900, plus £2,200 London weighting if applicable

Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle 

Hours: 5 days per week; 9AM-5.30PM (flexible working hours available). 

Start date: 6th April 2026 or ASAP, as agreed with candidate 

The Opportunity   

As a key team member within our Partnerships and Income Development team, you will play a vital role in creating, developing and delivering the Social Mobility Foundation’s Employer Programme and Social Mobility Employer Index - how we inform, influence and positively impact employer-led social mobility, and a source of income generation. 
 

1. Delivery of the Social Mobility Employer Index 

• Deliver the SMEI 2026, including but not limited to: marking entries, creating individual feedback reports for each entrant, creating sector reports for key industries, and gathering feedback to review and update the survey for 2027 

• Maintain accurate and up to date information and process documentation, including the mark scheme used to mark entries, and the process followed to create feedback reports 

• Support with the ongoing development of the digital platform, employer resources and online content, ensuring it is updated in line with the survey and delivers a smooth user journey

• Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility 

2. Stakeholder management and customer service 

• Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey, e.g. preparing and sending regular communications and updates to prospective and live entrants, answering questions received into the SMEI inbox and troubleshooting independently 

• Prepare and deliver feedback calls and presentations for organisations, including Lunch & Learns on social mobility, introductory calls on the SMEI, presentations and webinars about the SMEI, and providing detailed feedback calls on entrants’ performance in the SMEI 

• Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets 

• Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace social mobility 

3. Quality standards 

• Stay up to date with the latest research, evidence and on workplace and employer-led social mobility, communicating changes or updates with colleagues, as well as maintaining and updating the evidence base for the SMEI

• Support the annual evaluation of the SMEI and its impact on employer-led social mobility

4. Systems and processes 

• Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner records, namely for the SMEI 

• Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements 

5. Team support and collaboration 

• Collaborate across the team to ensure opportunities are aligned across all income streams 

• Champion a collaborative and creative fundraising culture, building internal understanding, support and excitement in fundraising and partnership activities 

Please see full job description attached for more details. 

Benefits

• 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work Scheme
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website and answer the following questions:

1)   Why would you like to work at the Social Mobility Foundation? (250 words max.)

2)   What makes you a suitable candidate for this role? Please include specific examples of your experience and skills, with reference to the key responsibilities and person specification for this role. (500 words max.)

3)   The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports. Describe a time when you had to assess complex written information against a set of criteria and produce clear, constructive feedback for an external audience. What was your approach, how did you ensure accuracy and fairness, and what was the outcome? (400 words max.)

Salary: £20,420 pro-rata (£27,227 FTE)

Hours of Work: 30 hours per week (working 1 weekend out of 4)

Location: Leicester city centre - Dispersed properties

Benefits: 33 days of annual leave, including bank holidays (pro-rata), Birthday leave, Service leave (pro-rata), Pension and Health Cash Plan, Company Sick Pay, Free on-site Gym access, Menopause Welfare leave, complimentary Y Theatre tickets and Blue Light discount card eligibility.

Why this role exists

At YMCA Leicestershire, we believe that having a safe place to live can change a life, but only when its paired with kindness, trust and the right support.

Many of the young people we work with have experienced homelessness, instability, trauma or displacement. Some are finding independence for the first time, others are re-building their confidence and sense of security.

The Housing Officer role exists to ensure young people are never doing that alone.

As a Housing Officer at YMCA Leicestershire, you’ll play a vital part in creating homes that feel safe, respectful and empowering, while helping young people move forward at their own pace.

About the Housing Officer role

As a Housing Officer, you’ll support young people living in our Move-On and Unaccompanied Asylum-Seeking Children (UASC) accommodation. The Housing Officer role combines practical housing management with relationship-based support.  

This isn’t about fixing people. It’s about noticing strengths, building confidence and offering steady, practical support when it matters most.

Key duties of the Housing Officer role

You’ll focus on the core responsibilities below (full details are available in the job description)

• Supporting young people to settle into their homes
• Providing structured housing-related support (including more intensive support within the UASC provision)
• Managing housing responsibilities such as rent, behaviour, property standards and safeguarding
• Supporting access to education, training, employment and wider services
• Building trusting relationships while maintaining clear professional boundaries
•  closely with colleagues and partner agencies to achieve positive outcomes

You will be part of a supportive Housing Officer team where reflection, supervision and wellbeing are built into how we work, not as an afterthought.

An enhanced DBS check is required as part of our safer recruitment process.

About you

You don’t need to have all the answers, but you do need to care.

You’ll be a Housing Officer who:

• Treats people with dignity and respect
• Understands that behaviour often comes from experience
• Can be warm and human while holding clear professional boundaries
• Stays calm when things feel difficult

You may already be working as Housing Officer, Support Worker, Youth Worker or in a people-focused role, or you may be ready to take the next step into a Housing Officer position.  

You’ll bring:

• Experience supporting young people or adults in a people focussed role
• A Level 3 qualification in Housing, Youth & Community, Social Work, Coaching or a related field (or a willingness to work towards this)
• Confidence working alongside other professionals and agencies
• Emotional resilience, flexibility and good judgement
• A full driving licence, access to a vehicle and business insurance

Why work for YMCA Leicestershire as a Housing Officer?

Because people matter here, including the people who work here.

We are a values-led charity supporting young people aged 16-25 through housing, care, wellbeing, sport and culture (including the Y Theatre, Leicester’s oldest theatre).

People chose to work here because:

• You are trusted to do meaningful work,
•  Kindness and professionalism go hand in hand,
• Your development and wellbeing are genuinely supported,
• You can see the difference you make every single day.

Our vision is simple: every young person deserves a safe place to call home and the support to create lasting change.

Safeguarding

YMCA Leicestershire is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to act in line with our safeguarding policies and procedures.

Equality, Diversity & Inclusion

We want our workforce to reflect the communities we serve. We welcome applicants from people of all backgrounds and identities, and we’re especially keen to hear from those under-represented in the charity and housing sectors. If you need adjustments at any stage of the recruitment process, just tell us, we will do our best to support you.

GDPR

Applicants’ personal data will be handled in accordance with YMCA Leicestershire’s Data Protection and Privacy Policy.

Role Identifiers

#HousingOfficer #HousingSupport #YouthHousing #SupportedHousing #CharityJobs #ValuesLedWork #HousingCareers #YMCAjobs

Position: HR Lead
Hours: Full-time (35 hours a week)
Contract: Fixed Term – until September 2026
Location: Office-based in London N4 with flexibility to work remotely
Salary: £68,374 (inclusive of an additional supervisory allowance of £3,256). per annum FTE, plus excellent benefits
Salary Band: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is undergoing transformational change and an integral part of this is ensuring we have a workforce that is engaged, connected, motivated and empowered to achieve. We’re looking for an outstanding Interim HR Lead to shape, drive and deliver this change

You’ll lead a newly restructured HR and OD function, coaching and providing direction to ensure they have the capability, systems, processes and insights to attract, develop and retain exceptional colleagues.

As a member of our Leadership Team, you’ll quickly become a trusted partner to the Executive Group and CEO, offering expert insight, sound judgement and forward‑thinking leadership on all people‑related matters.  You’ll need to get up to speed rapidly, build relationships fast, and bring immediate stability, focus and momentum to key priority areas.

This role is perfect for an experienced HR leader with the ability to navigate complex organisations, champion a positive employee experience, enable high performance, and drive cultural change that supports our long‑term goals. You’ll bring credibility, creativity and a values‑led approach, combined with the ability to make an impact from day one.

Please note this is a fixed term contract until September 2026.

Closing date for applications: 9:00 on Friday 13th March 2026
Interviews are scheduled to take please on 19 and 20 March 2026 for shortlisted candidates.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.