Supporter Services Officer Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join The Society as Communications and Membership Manager to drive our strategic objectives and elevate the profile of physiology among the public and key stakeholders. You will be responsible for developing and executing effective integrated communications plans, supporting the development of resources for the Training Hub, and leading strategic initiatives for membership recruitment and retention. Additionally, you will oversee the efficient delivery and maintenance of grants, ensuring good governance practices.
The Physiological Society
The Physiological Society has made significant contributions to our knowledge of biological systems and the treatment of disease. The Society promotes physiology and supports those working in the field by organising world-class scientific meetings, offering grants for research, collaboration and international travel, and by publishing the latest developments in its leading scientific journals.
The position
In this role, you will coordinate The Society’s communications activities to ensure a coherent and impactful narrative, manage the Communications Grid, and act as a brand champion. Your responsibilities will include establishing and maintaining networks with partner organisations and third-party suppliers, managing the communications and membership budget, and leading the establishment of key performance indicators for communications and engagement activities. You will also develop targeted narratives, oversee the production of various communications content, and monitor trends to propose innovative projects.
The Communications and Membership Manager has line management responsibility for a Senior Communications Officer, Membership and Grants Officer, and a Communities and Contents Officer.
Who are we looking for?
The ideal candidate will have a Life-Science degree or relevant experience in Life Sciences. They should have a strong track record of developing and delivering multi-channel communications for diverse audiences, including translating complex research for lay audiences. High digital literacy is essential, encompassing digital design tools, content creation, website management, email platforms, and social media management. Experience in project management, creating accurate visual and written content for various platforms, and excellent organisational skills with a proactive problem-solving approach are required. The candidate should also have experience maintaining professional relationships, working collaboratively within a team, and line management.
What can we offer you?
We offer great benefits including 30 days holiday (including our Christmas office closure days); non-contributory pension scheme; private medical insurance; life assurance; flexible working; and, excellent training and development opportunities.
We are committed to actively promoting equality, diversity and inclusivity. To this end we would welcome applications from individuals from underrepresented groups, including minoritised communities and applicants with a disability, to better reflect the community we support and help broaden our perspectives.
Please do not apply if you do not have the legal right to work in the UK.
To apply, please email a CV and covering letter to the HR Manager via the button below.
We reserve the right to close this vacancy early if we receive a suitable application for the role. Therefore, if you are interested, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Details
Salary: £36,029 per annum
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is based in King’s Cross, London (WC1X 9JG).Our expectation is that you will come to London a few times each month for team meetings, including a quarterly ‘all staff’ event, and a quarterly External Affairs away day. You may also find it useful to visit member hospices. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time.
Contractually this role is London-based.
Contract: Permanent, full time (35 hours per week).
Benefits:
- 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: 5pm on Wednesday 19 June 2024.
Interview dates: Interviews will take place on Tuesday 2 and Wednesday 3 July 2024.
Interviews can take place in person at our office in London or remotely via Teams. We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information
We’re looking for a creative-loving Marketing Communications person to join our digital content team at Hospice UK. It’s a really exciting chance to jump into a pivotal role here, and facilitate much of the great visual content that we produce as a team.
You’ll be working with some lovely people in the wider Communications and Campaigns team, which is part of an External Affairs directorate. We’re a small, close-knit department but already this year we’ve achieved some truly mighty results – not least, our recent rebrand, new strategy and new visual identity.
As you might imagine, working at a hospice charity brings with it some truly compassionate people. It’s a really lovely place to work because the people make it so. As Senior Marketing Communications Officer, you’d be part of a team of three, including your line manager (Senior Digital Marketing & Campaign Manager), and Membership Communications Officer.
And yes – as a hospice charity, we do work with death and dying on a daily basis. But it’s not all doom and gloom. Actually, by talking about it, writing about it and sharing stories about it, we’re helping to remove the stigma and taboo that it often comes with. And those stories and communications help give people hope, strength and confidence, sometimes when they need it most.
As Senior Marketing Communications Officer, you’ll be looking after a lot of our more creative, aesthetic products and projects. You might already be working as a Marketing or Digital Marketing Officer or Coordinator, and looking for the next step for your career. Or you could be an established Marcomms professional searching for a new challenge. Maybe you’ve already been in a marketing management position and want to get back to doing what you love!
Either way, you’ll be pretty knowledgeable on how to look after digital channels like social media and websites, and will have some experience of both. You might have some photoshoot management and video projects under your belt too, and ideally you’ll have experience of managing a digital asset management system. The role will also involve some print project knowledge, so it would be really handy if you’ve looked after relationships with designers, printers and know how the process works (and what gsm our new Impact Report should be, for example!)
We don’t expect you to be a brand specialist, but hopefully you’ll have experience of working with an organisation’s brand book, tone of voice and visual identity guidelines. That’s because many people in other teams here will turn to you for guidance on how to use our new brand, which logo or font to use, and requests to source appropriate photography in our house style.
We’re looking to bolster our content and storytelling about compelling hospice care, and we’d love someone to join us with ideas on how to elevate that, and help source and write those stories up for us. Part of your role as Senior Marketing Communications Officer will be to help produce content – stories, videos, photos, resources – to our two major national campaigns: Hospice Care Week, and Dying Matters Awareness Week. Check out what we did for the latter: a beautifully animated film and stories of the people in it.
Here’s what the outgoing role-holder says about her time here: “I’ve loved the variety of this role and being able to work with different teams on various projects - it keeps work interesting! I have also really enjoyed the people – my colleagues in the team are knowledgeable, supportive and collaborative.”
We’re based in London’s King’s Cross, just a five minute walk from the station. But Hospice UK employees are based all over the UK! Our hybrid working policy means that as long as you are able to get to the office a few times a month, you’re free to work from wherever you want (in the UK) for the rest of the time. We have both quarterly all-staff and External Affairs away days, which are a great chance to catch up in person with colleagues from around Hospice UK.
If you’re interested in our exciting Marketing Communications role, we’d love to hear from you.
Hospice UK:
As the national champion for hospices, we fight to make sure hospice care is there for everyone, from every background. We fight to make sure hospices are able to deliver the best personalised care. We fight to make sure hospices can thrive – today and into the future.
We represent the community of more than 200 hospices across the UK. They do everything they can for children and adults living with long-term illnesses or approaching the end of their lives. We do everything we can to support hospices’ invaluable work.
Our mission is to promote and protect hospice care for all who need it, for now and forever.
How to apply
If you would like to apply for this role, please send the following documents to recruitment by 5pm on Wednesday 19 June 2024
- Your CV. Ideally in Word format.
- A completed supporting statement form
- A completed equalities monitoring form
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel
Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above
The client requests no contact from agencies or media sales.
The Senior Fundraising Officer will play a key role in the Fundraising Team helping to generate significant and increased income from charitable trusts and foundations and corporate partners.
The role will be responsible for ensuring a regular pipeline of new and existing income from both areas and ensuring partners are stewarded appropriately to maximise engagement with the charity’s aims and objectives.
The post holder will:
- Identify, research and develop new trusts and foundations leads.
- Proactively oversee and grow relationships with trusts and foundations that give four and five figure grants, identifying opportunities to strengthen relationships utilising meetings, project visits, informal updates and monitoring and reporting as appropriate.
- Produce formal reports to funders regularly as directed by grant giving bodies.
- Maintain accurate records to support reporting requirements and forward planning.
- To be proactive in cultivating relationships with potential new funders
- To identify relevant statistics and research to contribute to applications.
- Working with colleagues from across QAC to be able to produce compelling cases for support.
- Writing up case studies and developing other content to be used for applications but also within the wider fundraising functions.
- Identify business networking opportunities for QAC to be promoted within identifying new potential business partners.
- To work alongside the Fundraising Officer to build upon and develop our current corporate engagement events.
- Stewardship and engagement of businesses supporting QAC.
- Working within a small team the post holder will provide occasional support to other areas of fundraising including events, community fundraising and charity promotion.
- To undertake training as required to carry out the duties of the post in an informed, effective and efficient manner.
- To keep up to date with new developments in fundraising in these areas through research, reading and attending external meetings.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About Home-Start:
We are a community-based charity with 30 years’ experience of supporting local families with children under the age of 5. We offer our combination of home-visiting, counselling and group support to families across Watford, Three Rivers and Hertsmere districts. By offering parents the support and guidance they need when their children are young, we can prevent crisis and ensure children have the best possible start in life. We tailor support to the needs of each family, supporting them to identify and tackle their most pressing needs. Our practical support ensures children have a safer, more stable home environment; our ethos of building family resilience ensures parents are better equipped to cope with adverse circumstances; and our focus on promoting a more secure parent-child attachment ensures parents can identify the kind of support their children need to thrive.
Working closely with colleagues from across the organisation and our contacts within the community, the successful applicant will support the external communications of the charity, helping to extend the reach of the charity. Raising awareness, developing donor and supporter relationships, working with the Directors to identify and develop funding streams.
The role:
As a Community Engagement and Fundraising Officer, you will play a vital role in helping our charity manage and develop relationships with our donors, supporters and our existing key relationships, whilst identifying and creating new relationships in our local areas to garner support and promote our services.
- You will be responsible for delivering activity to maximise fundraising from our community, including schools, individuals, local businesses and community groups. You will proactively recruit, grow and nurture supporters, empowering them to manage their own fundraising activities.
- You will manage our annual challenge event programme from supporter engagement, assisting fundraisers journey and utilising tools to maximise supporter’s impact.
- Crucial to your role will be building strong and lasting relationships with supporters, colleagues and volunteers, positively engaging with members of the public and maximising all fundraising opportunities.
What you’ll do:Principle duties and responsibilities
- Take responsibility for the delivery of effective Community Engagement and Fundraising.
- Actively promote all aspects of Home-Start Watford, Three Rivers and Hertsmere to local businesses, schools, community organisations, volunteer groups, and individuals.
- Motivate and influence supporters to independently manage their own fundraising activities, with your support, being the main contact for supporters.
- Work closely the Business Support Officer to manage and create social media content to promote fundraising activities, relationships with supporters and the relationships you build in the community.
- Prepare and deliver individualised communications, presentations and assemblies for a diverse range of audiences.
- Attend and run activities at a variety of community events when required, to ensure a strong presence from Home-Start Watford, Three Rivers and Hertsmere in the communities where we support.
- Identify and implement new fundraising opportunities and initiatives.
- Work closely with the other Community engagement and fundraisers, building on local knowledge, sharing best practice and creating a peer circle of support, including peers from HSUK our parent company.
- Act as an advocate within the community. Uphold our values, and communicate with enthusiasm, credibility, conviction and knowledge.
- This role will require occasional weekend and evening working.
- Keep up to date with all fundraising legal implications.
- You will be responsible for creating our quarterly newsletter, working with the rest of the team, to engage with our supporters.
- Create Bi-monthly board reports on the growth of community engagement, communications and fundraising, which will go directly to the trustee board. Occasional attendance at board, building a relationship with a trustee identified to manage fundraising.
- Annually, you will lead on the creation of the annual report and social impact reporting working across the team.
- Creating strong relationships with local magazines and identifying and managing news tools to ensure that we are sharing our successes and informing our audiences of our services. Occasionally creating press releases for campaigns and building a network of people to help share our news as far and wide as possible.
- You will also be involved in the updating of our website, working with the Business Support Officer and volunteers to ensure our website remains the best tool to advertise what we do.
- Creating and nurturing a small group of fundraising support volunteers to help facilitate events and share our story in the community.
What you’ll bring:Experience
- Preferable, fundraising experience of 1 year, in a community engagement or fundraising role in the charity sector.
- Demonstrable experience in building relationships within the community and with fundraisers.
- Demonstrable experience in managing your own income budget and monitoring expenditure against agreed targets. Analysis of income data, identifying trends, evaluating activity and ROI, and ensuring key learnings and insight are fed into planning and budgeting of future activity as appropriate.
- Demonstrated success in coordinating events, campaigns and initiatives.
- Familiarity with donor databases, CRM systems, and fundraising software.
- Able to provide direction, energy and capability to lead fundraising volunteers at community events.
- Understanding of fundraising principles, best practices, and ethical standards.
- Knowledge of Community Engagement and different fundraising channels.
- Awareness of current trends and innovations in fundraising.
Skills
- A motivated, articulate and confident communicator.
- A passion for making a difference to families and young children.
- An ability to analyse data.
- Understanding of risk management.
- Experience of client relationship management databases.
- Understanding of content creation systems such as Mail Chimp and Canva.
- Strong organisational and administrative skills including excellent attention to detail and effective time management.
- Strong interpersonal skills and ability to work with a varied group of stakeholders.
Personal Attributes
- Passion for the vision of Home-Start Watford and Three Rivers and alignment with their values for supporting families.
- Proactive and self-motivated with a positive and can-do attitude.
- Creative approach to a limited marketing budget and working within a small team.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Willingness to work occasional evenings or weekends for events and campaigns.
- Ability to represent the organisation professionally and ethically.
- Strong client facing aptitude and communication skills both written and verbal.
- Calm and patient when dealing with a range of internal and external stakeholders at all levels
- Team Player: working collaboratively and flexibly to achieve outcomes and keen to add value to the organisation’s culture and ethos.
What you’ll get
- Working with a small, friendly, supportive team, who are supported by a proactive trustee board.
- Flexible working.
- Generous holiday allowance.
- Job satisfaction, changing families lives and enabling children to have the childhood they deserve.
- Working in the charity hub, based near Leavesden film studios, in a modern office space, sitting amongst other charities and the local CVS, W3RT, within a collaborative and supportive workspace.
- Café and dining facilities, including outside space.
- Free onsite parking.
Closing date is July 11th at 5pm 2024, interviews are likely to take place w.c. 22nd July, in person, at our offices in Leavesden, Watford, Hertfordshire.
The client requests no contact from agencies or media sales.
At Bexley Voluntary Service Council (BVSC), you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.
We work hard, we help each other and go out of way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.
We are looking for a dynamic individual to take on the day-to-day administration of BVSC. This is a key role at BVSC – a varied, interesting, creative role that requires a solid background in IT, database management, website maintenance, administration and supporting a large team.
Key Duties:
- Reviewing, refining and managing our database and website
- Ensuring the Community Directory is up to date, ‘live’ and reviewed regularly, with organisations supported to update and amend their own directory entries
- Providing administrative support to the CEO and HR & Governance Manager in their day to day work
- Supporting the Office Manager with induction and provide general support to the staff team with IT
- Being a key member of the social media and communications team
- Managing room bookings, events and CEO diary
- Supporting the Office Manager to manage the office service contracts
Planning Reviewing and Organising
- Overseeing the day-to-day BVSC administrative processes which include booking rooms, diary management, receiving phone calls, managing a general email inbox, updating our website and database, helping problem solve if occasional IT issues occur.
- Processing and recording Community Lottery applications.
- Team members are responsible for their own administration; however you will provide admin support to the organisation eg booking training courses, managing room bookings, offering support to staff that are facilitating Teams meetings/training events.
- Maintaining levels of stationery and office supplies as appropriate.
- Ensure all electronic and paper record systems which contain sensitive or person identifiable records are stored in compliance with the Data Protection Action and our Information Governance standards.
- To actively plan, support, and administer BVSC’s networks, internal and public meetings – taking minutes when required.
- To review current electronic filing systems, keeping folders organised, up to date and using archive appropriately.
- To be a key member of the communications team that manage the BVSC Twitter, Facebook and Instagram accounts keeping them current and relevant by scheduling content created by the team.
- Raising and processing Purchase Orders to buy equipment and services for the organisation.
Communication
- Respond to general enquiries, answer the BVSC phone and being the first point of contact in the office, ensure delegation of this responsibility in your absence
- Communicating with all partners via email, letter and over the phone
- Being the key point of contact for all suppliers and support contracts
Research, Support & Development
- The post holder will help produce regular impact reports for senior staff
- Contribute comprehensively to the annual workplan, updating and completing actions as they arise
- Support BVSC and our member groups to meet quality standards as needed
- Research local and national events, training and funding opportunities to publicise for the charity sector
- To undertake any other duties which the CEO, line managers or Trustees may reasonably require.
Person Specification
Essential
- Experienced office administrator with excellent interpersonal and communication skills
- The ability to work as part of a team and provide efficient and professional administrative support to other office members
- Excellent working knowledge of Microsoft 365 suite including Word, Excel, Outlook, and a range of 365 apps e.g. Teams, Forms, SharePoint – these are used daily
- Excellent IT skills and experience of maintenance and input to CRM database systems
- Experience of working within a framework of confidentiality and with access to sensitive personal data
- Knowledge of website management and maintenance (WordPress and Drupal)
- Experience of using various design, communication, or project planning platforms e.g. Canva, Sway
- A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines
- Ability to develop and maintain relationships with colleagues, professionals, and voluntary sector providers across the borough
- Enthusiasm, flexibility and a positive ‘can do’ attitude
- Ability to prioritise your own workload and effectively manage several tasks at any given time
- Strong organisation and planning skills and the ability to work with initiative and with limited supervision
- The personality and temperament to deliver in a sometimes fast changing and busy environment
Desirable
- Existing knowledge of local voluntary services and resources
- Must have access to own transport (car, motorbike, bicycle) and able to travel efficiently across the borough
- Ability to contribute own ideas and solutions to the team
- A good level of written and spoken English and grammar, numeracy, attention to detail with high level of accuracy
- Alignment to our organisational values
When you have completed the questions, please ensure you include an up to date CV with the application. We will not consider applications without all 4 questions completed and a current CV.
Please return your CV and completed questions by Thursday 4th July 2024**. Please note we will only contact you if you have been shortlisted. Interviews are likely to take place on 23rd or 26th July 2024 (mornings).
The client requests no contact from agencies or media sales.
A catastrophic event can change everything. Every year, across England and Wales, there are 20,000 major trauma cases and 16,000 deaths following injury. 30% of major trauma patients acquire a physical disability, and there is a 40% increased chance of mental health difficulties following major traumatic injury.
Day One Trauma Support is the only charity supporting all major trauma patients, regardless of their type of injury. The charity offers practical and emotional support to enable patients to navigate the challenge of the life that lies ahead.
“It’s a privilege to share people’s inspiring stories every day, knowing it will give someone else fresh hope during their recovery.” Dave Nichols, Communications Manager.
We are looking for a Marketing and Communications Officer to join the communications and fundraising team at Day One Trauma Support, could that be you?
The Role
This is a brand-new role at Day One Trauma Support, and an exciting time to join an ambitious rapidly growing national charity. The Marketing and Communications Officer will be a key member of the small but ambitious, hard-working, enthusiastic and friendly team.
A key part of this role will be supporting the Communications Manager to deliver the new flagship event Major Trauma Awareness Week. Other main duties will include:
- Communicating fundraising asks to ensure vital income is sustained, to continue and grow services, using powerful stories to ensure people remain at the heart of their work.
- Supporting colleagues and volunteers to drive the success of events and ensure the charity is well represented at external conferences and exhibitions.
- Growing the network of stakeholders and raising the profile of the charity, driving referrals through effective marketing and communication.
The Person
We are looking for a great communicator, who is passionate about making a difference by ensuring those who need support can access it. This is a busy diverse role, so you will be happy to roll up your sleeves and getting stuck in when it matters. One day you could be creating support literature that’s going to be seen by thousands of people, while on another day you’re organising 160 distinguished guests to attend an event at the House of Lords.
There is lots of scope for the right person to make this role their own. If this sounds like you, and you are eager to join the team at Day One Trama this could be the hugely rewarding next step in your career!
Why Day One Trauma Support?
Not only is Day One Trauma Support hugely passionate about the individuals whose life it changes every year, the charity also puts significant emphasis on staff welfare and offers all employees the opportunity to be part of an inclusive organisation with an approachable senior leadership team. This organisation has a range of benefits and promotes a culture that ensures all staff feel valued and respected, but also supported in their roles.
The position will be home based and require regular travel to Leeds, and further afield as required. The charity is inherently flexible and offers variable working patterns and reduced hours for those that may need.
How To Apply?
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
About the PVRI
We’re a small charity with a global reach and an important purpose: to reduce the burden of pulmonary vascular disease (PVD) - a serious condition that can lead to heart damage and trigger symptoms like breathlessness, chest pain, fatigue, poor growth, fainting, and light-headedness. PVD can reduce both quality of life and length of life, but it isn’t widely recognised or well-understood.
Our aim is to improve clinical care, education, and PVD research. To do this, we bring together an international network of thousands of clinicians, scientists, academics, and industry partners supported by our small team based in Bermondsey, London. Together, we deliver conferences, e-learning, and an academic journal, raise awareness of PVD, and encourage collaboration in research.
About the role
We are seeking a Marketing Officer to help grow and service the charity's international membership, increase the value of our membership offer, increase our income, and deliver our e-learning programmes. You’ll help ensure our members are informed about the latest developments and learning opportunities, and they’re valued for their contributions to the PVRI. No two days are the same. One day, you might be writing content for our website and social media channels, and the next, you might be welcoming respected speakers and attendees from over 30 countries to our scientific webinar.
We are looking for someone with excellent written and verbal communication skills and attention to detail. You’ll need to create successful marketing plans and grow our membership. You will also bring excellent organizational skills and the ability to coordinate high-quality webinars.
If this sounds like you, we can’t wait to hear from you!
What we can offer
We offer a 35-hour working week and flexible working, a positive learning culture, international travel, and opportunities for you to learn and grow in your role. And for those who prefer hybrid working, we’re based in a vibrant, sociable office space close to London Bridge and Borough Market. You will need to be able to travel to London for the occasional meeting.
The PVRI celebrates diversity and is committed to equality and inclusion in our recruitment practices and ways of working. If you’re excited about our mission and can bring talent and enthusiasm to our cause, we’d love to hear from you.
How to apply
To apply for the role, please send us your CV and a supporting statement (max 850 words) outlining what you could bring to the role and referencing the Person Specification. Please send these, together with the Equalities Monitoring Form to Katie Corris by 09:00 on Wednesday 19 June.
PVRI is a Registered Charity, number 1127115
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At St Pauls Advice Centre we fight poverty and injustice in the community by providing professional advice and equipping people with knowledge and skills so that they and access their rights and fulfil their obligations.
We are looking for someone experienced, purposeful and with great people skills to join our well-established, ambitious community advice centre as a Communications Officer. As our ‘brand champion’, you will help to shape our tone of voice and be responsible for co-ordinating our internal and external communications and the development of our new website.
This is an exciting time to join our small team as we embark on several projects to increase our reach and impact in the community. As our Communications Officer you will develop and maintain our online presence, support in the development of visual reports including the Annual Report and Annual Impact Report and design accessible and easy to digest information, publicity and marketing materials.
You will have proven experience within a similar role, and outstanding communication skills, both verbal and written, with all manner of people.
We describe St Pauls Advice Centre as friendly, local and here to help – if that sounds like you too, we look forward to receiving your application.
_____________________________________________________________
We are proud of our accreditation as a Living Wage employer and we offer flexible working and a generous benefits package:
- Salary: £5,853.80
- Flexible working hours: 7 hours per week.
- Fixed term six-month contract (with the possibility of extending)
- Annual Leave: 30 days per year plus bank holidays (pro rata)
- Extra 3 days annual leave between Christmas & New Year
- Pension Scheme: 5% employer’s contribution
Closing Date: Wednesday 19th 2024 (5 pm)
Interview Date: Wednesday 26th June 2024
No CV’s or agencies please.
The client requests no contact from agencies or media sales.
Stories and Media Officer
We have an exciting opportunity for an experienced storyteller to show the impact of live music in healthcare through the voices of the charity’s diverse community. This could be people who have experienced the live music, their family members, health and care staff, musicians or other stakeholders.
The Stories and Media Officer will be skilled at telling stories in different ways for a variety of audiences and channels, including success with local or national PR campaigns. They will demonstrate human connection and the power of music to create special moments and memories.
This is a remote, part-time role, offering some amazing benefits!
Position: Stories and Media Officer
Location: Remote (UK Wide)
Hours: Part time, 22.5 to 26 hours per week
Salary: £26,000 - £28,000 pro rata, per annum
Contract: Permanent
Closing Date: Tuesday 25 June
Interviews: Thursday 4 July via Zoom
The Role
You will build trust with people the charity is sharing a story on behalf of and foster lasting relationships. You will manage media contacts, seeking out relevant opportunities in the press and work with partners on features.
Main duties and responsibilities include:
- Lead on storytelling - writing effective and powerful stories to meet the needs of different functions, including fundraising materials, direct marketing, social media, sector reports and events, press opportunities, website features and publications.
- Attend live music experiences to conduct interviews and facilitate photography/filming etc
- Proactively identify and propose opportunities where stories can support and amplify the work of the charity, increasing awareness and supporting fundraising and impact reporting.
- Work within the communications team to facilitate social media and video content
- Manage a database of stories, case studies and quotes
About You
You will have experience of working across organisations to gather powerful and impactful stories and of building and maintaining relationships with different stakeholders. You will have a proven track record of successfully selling stories into local media and of managing stories in a database, including measuring and reporting on campaign performance.
Why join the team?
You will be offered on the job training and support for your development alongside other fantastic benefits:
- Opportunity to work your hours flexibly
- 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose
- Employer pension contribution of up to 6%
- Employee assistance programme
- Enhanced Maternity Pay
- Budget for personal development and training
- Positive organisation culture with a firm understanding of supporting remote (hybrid) teams
- Opportunity to help share live music with people who may not otherwise get to experience it.
When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.
About the Organisation
The charity seeks to share joy through live music with people receiving care or treatment in healthcare settings across the UK, including those who are vulnerable, the elderly, those with dementia and in critical care.
Skilled musicians are carefully selected through a process of audition. Sessions are tailored to the both the setting and the audience to ensure that they can reach and connect people, encourage communication and meaningful interactions and evoke emotions and memories to make people feel good one tune at a time.
The successful applicants will require a DBS (Disclosure and Barring Service) or equivalent check.
The charity is committed to becoming an organisation that reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.
You may have experience in areas such as Media, Stories, Content, Communications, Digital, Marketing, Marketing and Communications, Digital Marketing, Digital Communications, Media and Content, Content Creator, Media Officer, Stories Officer, Content Officer, Communications Officer, Digital Officer, Marketing Officer, Marketing and Communications Officer, Digital Marketing Officer, Digital Communications Officer, Fundraising, Media and Content Officer, Journalist.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marketing Officer (fundraising)
£28,567.30 (per annum)
37.5 hours per week
Permanent Contract
Harrogate based (hybrid working available)
Closing Date: 23.59hrs 30th June 2024
Interviews will take place in Harrogate cJuly 2024
An exciting opportunity has arisen for a creative, dynamic fundraising marketer to join a newly formed team as part of a wider fundraising team. This is a fast-paced role, and we really mean it when we say no two days are the same. We have big ambitions to grow our income generation activity and to explore new ways of connecting with existing and new audiences to drive fundraising income targets. If you’re digitally savvy and can craft everything from a reel to a paid for ad, have an eye for a good story and know your way around e-marketing channels, we want to hear from you!
Key responsibilities will include:
- Develop and Implement comprehensive marketing workplans to promote fundraising activities and retail operations, aligning with our organisational goals and objectives.
- Create engaging content and collateral to support fundraising campaigns, events, and retail promotions across various channels, including digital, print, and social media.
- Manage social media platforms and online channels to raise awareness of fundraising initiatives and drive community engagement.
- Coordinate the design, production, and distribution of marketing materials for fundraising events, including posters, flyers, and digital assets.
- Collaborate with the fundraising team to develop compelling appeals, donor communications, and stewardship materials.
- Work closely with retail staff to promote shops, special offers, and events at charity shops through targeted marketing efforts.
- Conduct market research and analysis to identify trends, opportunities, and target audiences for fundraising and retail marketing campaigns.
- Monitor and evaluate the effectiveness of marketing activities, tracking key performance indicators and adjusting workplans as needed.
- Represent the charity at community events, networking opportunities, and retail-related activities to raise awareness and drive engagement.
Please see a copy of the full Job Description and Person Specification for this role at the bottom of this page.
Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.
PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who do not have the right to work in the UK, but we are exploring becoming a sponsorship employer and hope to be able to offer this in the future.
Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.
Benefits include: -
· 35 days holiday per year (including Bank Holidays, pro-rata)
· Comprehensive Induction Programme
· Refer a friend bonus scheme
· Pension Scheme with an employer contribution of 8%
· Lifestyle discounts and savings
· Cycle to work scheme
· Employee Assistance Programme
· Access to staff support
· Free group life assurance
· Free DBS check
· Free car parking at Crimple House location.
Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice make up registered charity North Yorkshire Hospice Care. You’ll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond.
At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.
North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).
Our Values at Work
North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.
We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.
This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.
NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.
Job Description
Marketing Officer
1.0 Job Purpose
As a Marketing Officer within our charity, your role is pivotal in driving fundraising and retail activities. Your primary responsibility is to devise and execute marketing workplans that effectively promote our fundraising campaigns and enhance the performance of our retail initiatives. By engaging with various stakeholders and utilising creative marketing techniques, you play a crucial role in generating income for our three brands: Saint Michael’s Hospice, Herriot Hospice Homecare and Just ‘B’.
2.0 Key Tasks
- Develop and implement marketing workplans to promote fundraising activities and retail operations, aligning with our organisational goals and objectives.
- Create engaging content and collateral to support fundraising campaigns, events, and retail promotions across various channels, including digital, print, and social media.
- Manage social media platforms and online channels to raise awareness of fundraising initiatives and drive community engagement.
- Coordinate the design, production, and distribution of marketing materials for fundraising events, including posters, flyers, and digital assets.
- Collaborate with the fundraising team to develop compelling appeals, donor communications, and stewardship materials.
- Work closely with retail staff to promote shops, special offers, and events at charity shops through targeted marketing efforts.
- Conduct market research and analysis to identify trends, opportunities, and target audiences for fundraising and retail marketing campaigns.
- Monitor and evaluate the effectiveness of marketing activities, tracking key performance indicators and adjusting workplans as needed.
- Represent the charity at community events, networking opportunities, and retail-related activities to raise awareness and drive engagement.
Operational
- Develop and implement marketing plans for fundraising events and campaigns.
- Create engaging content for promotional materials, including social media posts, email newsletters, and website updates.
- Coordinate with internal teams and external vendors to ensure timely delivery of marketing materials.
- Monitor and analyse the performance of marketing activities, providing insights and recommendations for improvement.
- Identify real life stories that can be used for communications activities in a sensitive and ethical way that is in line with our values.
Strategic
- Contribute to the development of long-term marketing strategies to support fundraising and retail objectives.
- Identify new opportunities for fundraising and retail growth through market research and analysis.
- Collaborate with the Marketing Manager and Heads of Income Generation to align marketing efforts with organisational goals and priorities.
Financial
- Assist in budget planning and management for marketing initiatives, ensuring efficient allocation of resources.
- Monitor marketing expenses and report on budget adherence to the Marketing Manager.
Regulatory
- Ensure compliance with relevant regulations and guidelines in all marketing activities, particularly in relation to fundraising regulations.
- To ensure that all campaigns, content, and material meet brand guidelines, the law and ethical best practice and to provide support to encourage other teams to meet such guidelines
Management
- Coordinate with volunteers and external agencies to support marketing campaigns and events.
- Provide guidance and support to colleagues involved in fundraising and retail activities.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Overarching responsibilities
· To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.
· To live out our values, which drive all that we do, in the context of your everyday work following our behaviour framework.
· To work in accordance, and fully comply, with our organisational policies and procedures.
- To carry out all duties in accordance with the law, regulations, organisational frameworks, recognised professional guidelines and the have a commitment to FREDIE, integration and collective decision making.
The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need.
Throughout your time with us we will conduct ongoing employment checks and performance reviews relevant to your role, for example professional registration checks, DBS, appraisals, and regular contact meetings.
3.0 Terms and Conditions
Reports to: Marketing Manager
Responsible for: No management responsibilities
Hours: 37.5 hours
Location: Hybrid travelling to North Yorkshire Hospice Care sites
Job Types: Full-time, Permanent
Pay: £28,567.30 per year
Benefits:
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Application question(s):
- Do you have the right to work in the United Kingdom?
- Have you held a full driving licence for at least 12 months?
- How many years relevant experience do you have?
- Please share any relevant experience you have that complement the needs of this role (Please provide detail up to 250 words):
- Looking at the person specification, please tell us how you meet the knowledge and skills requirements for this role including specific examples of how you feel this meets the requirements of this role (Please provide detail up to 250 words):
Work Location: Hybrid remote in Harrogate
Application deadline: 30/06/2024
Expected start date: 01/08/2024
PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who do not have the right to work in the UK, but we are exploring becoming a sponsorship employer and hope to be able to offer this in the future.
The client requests no contact from agencies or media sales.
Back Up are looking for an outstanding Head of Communications and Marketing to join us during an exciting period of growth and change.
In April 2021, Back Up launched an ambitious strategy to be there for every single person affected by spinal cord injury – ensuring no one is left behind. We have delivered against many of our goals and are now looking to the future.
Who should apply?
Our ideal candidate is an ambitious and experienced communications and marketing professional who possesses highly effective leadership skills and has a proven track record of leading highly successful communications and marketing teams. You will be a proactive self-starter with an energetic approach and a passion for high quality, high impact communications and marketing.
What does the role involve?
This is an exciting time for the Charity during a period of sustained growth. Working with our CEO and the leadership team, you will play a key role in developing Back Up’s 2025-30 strategy.
You will ensure that the charity has the communications and marketing structures, systems and processes in place in order to help us reach even more people affected by spinal cord injury and increase our supporter base.
This is a truly fantastic opportunity to transform the capability of a vital national charity.
To apply, please send us a CV together with a supporting statement that addresses the person specification (maximum two pages of A4). You should give the names, positions, organisations and telephone contact numbers of two referees, relevant to this role.
References will only be taken once your express permission has been granted. Finally, please ensure that you have included mobile, work and home telephone numbers, as well as any times when you will not be available for interviews.
Applications should be made via email at recruitment @ backuptrust . org . uk
Everyone will be contacted by email or phone with regards to the success of your application at this stage. Shortlisted applicants will be invited to an interview at our offices
The client requests no contact from agencies or media sales.
Who we are
Arts for Dementia is a small charity but a leader in our field. We work with artists, galleries, museums and community spaces to offer inspiring arts programmes for people in the early stages of dementia and their companions. We train facilitators from around the country in early stage dementia awareness and how to deliver effective arts-based activities for people living with dementia. We also raise awareness of the value of the arts for people affected by dementia through our advocacy work.
Our values
Creative; Inclusive; Collaborative; Empowering; Inspiring
Key responsibilities
Working with and supporting the Programmes and Communications Manager, alongside the Charity Administrator, to deliver creative programmes for people affected by dementia, including:
· Community research, specifically identifying potential partners and referrers for our creative programmes, including older adults organisations, arts organisations, NHS and memory services and community centres
· Community outreach and development, including contacting, building relationships and working with potential partners and referrers, with a key focus on improving the diversity of our network and participants
· Recruitment of workshop participants, particularly identifying key referrers and those working with people with dementia, visiting relevant organisations to raise awareness and share information, and gathering contact details of potential participants
· Participant communication and relationship-building, including reminding participants with dementia and family carers of upcoming sessions, being main point of contact for some programmes
· Co-ordinating creative programmes, including working with host organisations, artists and volunteers to set up the space, welcome participants, support them throughout the session, and ensure their enjoyment and safety
· Assisting at and eventually delivering our training to artists and learning teams from cultural organisations
· Supporting the work of the wider organisation, including our weekly online Art Wednesday sessions, events, exhibitions, fundraising events etc, as needed
· Assisting the Programmes and Communications Manager with volunteer and artist management as needed
Skills, knowledge and experience
Essential
· Excellent networking and relationship-building skills
· Excellent written and verbal communication skills
· Highly organised with excellent time-management
· Experience of community outreach/development
· Experience hosting groups; warm and personable demeanour
· Engaging and enthusiastic when speaking about our work
· Ability to work reliably and independently, including problem solving
· Ability to work flexibly, responding to the changing demands and needs of a small, busy organisation
· Flexible to work some evenings and occasional weekends as needed
· Experience of working remotely
Desirable
· Experience of customer service
· Experience with a CRM
· Experience of the charity sector
· Understanding of dementia
· Interest in the arts
We are keen to have a diverse and inclusive team, and welcome applications from minoritised groups.
Please send a CV and a covering letter, which should include:
• Your relevant skills and experience, with reference to the list of essentials and desirables listed
• Why you would like to work for Arts for Dementia
At Arts for Dementia we use the power of the arts to inspire people living with dementia to get creative, connect, learn new skills and have fun.
The client requests no contact from agencies or media sales.
QAC is a charity that runs a college, supported living (known as Independence Plus) and community services for young adults with learning difficulties and disabilities.
The College has been at its current location since 1903. Our original purpose was to provide education for young people who were blind or visually impaired. Today, in addition to supporting people who have a visual impairment, we offer education, support and guidance for students on the autism spectrum, those with moderate to severe learning difficulties, and students with physical and other disabilities. We have a large, skilled and diverse staff team who can meet a diverse range of student needs. As QAC has grown, we now have new educational and learning sites. As well as the more well-known campus in Harborne, there is the QAC Pinewood campus (dedicated to employment progression) in nearby Woodgate valley and in addition, QAC Umberslade campus (dedicated to horticulture and outdoor learning), in nearby Selly Oak. QAC offers a broad range of study programmes that are tailored to ensure each student receives the educational, therapeutic and support services that they require, helping them achieve their aspirations for adult life.
Our supported living programmes (Independent Plus) and Community Services offers support after leaving college and to those from within the local community. The marketing and communications team is responsible for marketing QAC services with the main focus being on student recruitment. Following a recent re-brand, the post holder will also be integral in ensuring an efficient and effective roll out of the new branding.
QAC also has an enterprise arm consisting of Sight Village (a touring exhibition supporting those with sight loss), All Formats (a transcription service) and Carbon Fibre Canes. These are all supported by the Marketing and Communications Team.
Position: Marketing and Communication Manager
Reporting to: Head of Income Generation
Location: Queen Alexandra College, Harbourne
Hours: 37 hours per week for 52 weeks per annum
Salary: £35,885-£40,256
Joining our supportive team, you will have the opportunity to:
- Make a difference to the educational experience of young people
- Be a voice for students and staff in specialist education
- Foster a positive and inclusive learning environment, promoting academic growth, self-development and self-confidence
- Develop your own skills, aspirations and progress your career.
Our benefits include;
- Access to on site car parking
- Use of QAC Fitness Centre (subject to opening hours)
- Cycle to Work Scheme (Salary Sacrifice)
- 24/7 Employee Assistance Programme Helpline (BHSF)
- Access to Education Support Free Helpline for Teachers & Education Staff
- Mental Health First Aiders
- BHSF Benefits Package including Healthcare Plans, discounted shopping/services
- Annual Flu vaccination/voucher
- Access to other benefit/discount schemes (which may be subject to charge) e.g. Blue Light Card, TOTUM (NUS), Charity Worker Discounts, Discounts for Teachers
- Dell Advantage programme - a free programme that offers savings to students, parents and all staff at QAC - up to 20% off
- 5% discount on National Express West Midlands bus passes
- Health and Wellbeing Services (Occupational Health/Counselling)
- Free Tea/Coffee and Staff Room facilities
- Dining Room facilities with hot/cold food (free meal provided for those supporting students at mealtimes)
- Additional discretionary concessionary/closure days as part of leave entitlement (including closure over Christmas/New Year period)
- Support for training/ CPD (either by way of study leave and/or funding)
- Flexible working arrangements including Flexible Working Policy Agreements, Time Off in Lieu (TOIL) in prior agreement with line manager.
The client requests no contact from agencies or media sales.
Salary: Band 6 £24,042.00 - £30,858.80 per annum (dependent on experience)
Location: Home based/Remote working
The National Youth Agency is looking for a new Policy & Communications Officer to join our Policy & Communication Team.
What we do
Youth work is the best methodology to unlock young people’s potential by providing high-quality support and opportunities. Skilled youth workers build relationships that support young people to explore their personal, social, and educational development. Youth work enables young people to develop their voice, influence, and place within society.
As the national body for youth work, NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
About the Role
This dynamic role will provide valuable support across all areas of our Policy & Communications Directorate including supporting with policy and public affairs activity, marketing and media activity, and event coordination to advance NYA’s mission.
Key Responsibilities:
Policy and Public Affairs Support:
- Research policy developments and political changes.
- Monitor relevant parliamentary activities and government announcements.
- Compile and analyse data for policy briefs and reports.
- Assist in preparing policy briefings, research summaries, and stakeholder communications.
- Support youth participation activities.
Communications and Marketing Support:
- Draft and edit reports, blogs, social media posts, and web content.
- Handle media requests, research journalists, and draft press releases.
- Monitor social media and create content for awareness campaigns.
- Assist with newsletter and website content and coordinate guest bloggers.
Event & General Support:
- Organise and coordinate meetings, webinars, roundtables, and political conference activities.
- Plan and execute large events, including registration and materials preparation.
- Represent the teams at internal and external meetings.
- Build effective working relationships across the organisation.
- Provide administrative support for the Youth Work Awards, liaising with the judging panel and nominees.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
To apply now:
Please download our applicant pack to find out more about the role and requirements
Please use our online application process to submit the following by 23:59 on Thursday 27th June 2024:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the 'About You' section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the person specification. Please note that the covering letter is an important part of the application and we will not accept CV’s without one.
Diversity monitoring information – your data will be stored separately from your applications and will at no time be connected to you or your application.
Interviews: Planned to be held w/c 8th July 2024
We encourage you to apply without delay as we will close the recruitment process early if we receive a sufficient number of applications.
REF-214 552
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To support the delivery of marketing and communications in line with our strategy.
Internal comms (50%)
· Support colleagues from across the organisation to develop communications plans for initiatives and change projects.
· Author or edit stories and content to inspire, motivate and inform our colleagues
· Design and distribute email communications to segments of our staff community
· Maintain and post news and events on our Sharepoint-based intranet
· Support with communications planning and delivery for internal events, webinars and meetings.
· Working with the Internal Comms Lead to continually improve and optimise our internal comms channels, including developing our SharePoint intranet.
· Plan, shoot and edit short promotional films.
· Use Adobe Creative Suite, Canva or the Microsoft suite to design materials for cascade by managers to their teams.
Marketing (30%)
· Develop engaging and persuasive written and visual content, including case studies, success stories and testimonials that effectively communicate the value and impact of United Response’s work
· Create engaging and optimised content for our social media channels, applying your understanding of our audience to drive engagement and action
· Support the Marketing and Communications Manager with management of the website, including writing and editing web copy and publishing articles, while embedding SEO principles throughout.
· Optimise case study leads into creative responses written, audio or visual to distribute on our channels
· Support the planning and delivery of communications at external events.
Policy and campaigns (20%)
· Spot and create social media responses to breaking announcements under the guidance of the Press Manager
· Support the delivery of our policy and campaigning strategy with comms and engagement activity.
· Support team administration, including working on a rota basis to manage inboxes
· Support the management of consents and the safe storage of case studies and photography.
· With the wider team explore opportunities to embed a storytelling culture throughout the organisation.
· Develop excellent working relationships with internal and external stakeholders, our agencies and other partners
· Join forums and departmental meetings to advise on communication methods and co-developing communication plans.
· Keep up to date with communications and marketing practice and innovation
· Champion diversity, equality and inclusion and uphold United Response’s values
· Travel to services and occasionally work outside office hours
· Ensure dignity and respect for the people we support in every aspect of your work
· Maintain confidentiality at all times
· Adhere to relevant legal and statutory requirements and our organisational policies
· Carry out any other duties as reasonably required.
Person Specification
· Excellent written communication skills and ability to copywrite creatively, sensitively and with attention to detail.
· Good understanding of marketing principles and ability to apply these in practice.
· High standard of verbal communication and ability to relate to people from different walks of life.
· Excellent team working skills.
· Experience of working to deadlines and prioritising demands on your attention.
· Degree standard or professional qualification in marketing or related field.
· Commitment to equal opportunities and diversity.
· Design skills using Adobe software.
· Experience filming and editing video to a professional standard.
· Using content management systems to publish website content, or email distribution tools such as Mailchimp.
· Knowledge of using paid and organic social media professionally.
· Experience in recruitment marketing, campaigning, accessible communications or working for a charity.
· If you have lived experience of disability, or relating to people with learning disabilities or autism, we’d particularly welcome your application.
The client requests no contact from agencies or media sales.