Senior Media Manager

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: London with homeworking in line with Crisis’ Hybrid Working Policy

About the role

The Social Media Manager at Crisis leads and develops our organic social media strategy, helping more people engage with our mission to end homelessness. You will manage our main social channels, creating and delivering high-quality content that grows audiences, deepens engagement and supports fundraising, campaigning and brand objectives.

Working collaboratively with colleagues across Crisis, you'll shape compelling social content, build our social media reach and use insight and performance data to continually improve results. You'll also play a key role in developing our long-term approach to social media helping establish a clear vision, consistent standards and an integrated approach as part of the wider channel mix.

This is an exciting opportunity for an experienced social media professional who wants to combine hands-on delivery with the chance to influence how one of the UK's leading charities uses social media to create lasting change.

About you

• Experience of developing and delivering successful organic social media strategies across multiple platforms.
• Strong editorial judgement, using audience insight and performance data to create engaging, high-quality content.
• Excellent understanding of social media platforms, content formats and emerging trends.
• Experience of community management and moderation.
• Strong relationship-building skills with experience working across teams and with external partners and agencies.
• Commitment to Crisis' purpose and values, including equality, diversity and social inclusion.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 16th August 2026 at 23:59

Interviews are scheduled to take place online via Microsoft Teams on Wednesday 2 September and Thursday 3 September 2026.

Interview process: Competency-based interview, plus a short task/ presentation

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

  
Registered Charity Numbers: E&W1082947, SC040094