Family Support Coordinator

We are now recruiting for the exciting new role of Family Support Coordinator.  This role will organise and deliver Croydon Refugee Day Centre (CRDC)’s new Family Support Programme, including  being responsible for 1-1 casework with families to support children into education, and overseeing our Family Support Volunteers.

You will work at CRDC’s centre as well as running weekly to fortnightly drop-ins at four asylum hotel sites across Croydon, working in partnership with other organisations, the accommodation provider, and CRDC staff and volunteers to identify and reach out to families new to the accommodation and families that might need extra support.

You will have the following responsibilities:

1.      Offer practical, hardship support to families with children.

2.      Build links with, refer and signpost families to other organisations that offer opportunities and support for children and young people.

3.       Support and empower families new to the area (and the country) – by helping them understand and navigate UK educational and child-related systems – including supporting with in-year school applications and school liaison.

4.      Support families transitioning out of the asylum system or area to find new support networks.

5.      Work with the Operational Coordinator to run activities for children not yet attending school at our Wednesday Welcome sessions, and to run one-off outings and activities in school holidays.

6.      Maintain our database and records detailing the support we are offering families.

7.      Supervise and guide Family Support Volunteers within the team.

8.      Undertake other tasks as needed for the organisation, at the direction of the Centre Manager.

The Croydon Refugee Day Centre (CRDC)  is a small but specialist, primarily volunteer-led organisation, with 25 years’ experience of supporting asylum seekers and refugees across Croydon and beyond.  Our vision is that all asylum seekers  and refugees across Croydon are able to integrate into and thrive in the UK.   To this end, we support them both with their basic, practical needs and their mental health and well-being – as well as to develop the support networks, skills and experience they need to flourish.

Over the past few years, the number of asylum seekers and refugees in Croydon has increased dramatically, and CRDC is increasing its services and staffing to meet the new level of need.