Customer care officer jobs

Our Aims

The Urban Partnership Group (UPG) is a community and regeneration organization situated in West London offering a wide range of activities at its bases at the Masbro Centre, Edward Woods Community Centre, Masbro Brook Green, and Flora Gardens Family Centre  projects managed include those for older people, youth, children center services, volunteering and community champions.  Through these projects UPG hopes to enhance the health, wealth and well-being of the centers’ users.

Role

To be responsible for the day-to-day provision of an efficient, welcoming and professional reception and administrative/business support service to the Masbro Community Centre.

The applicant will be the first person a visitor, client or customer meets or speaks to face to face or on the phone.  The applicant will need to have a good rapport with people and make them feel welcome and at ease.  UPG deliver a range different activities a week with a footfall of over 500 people a week.

Supporting providers and users of the Community Centre.

Duties and Responsibilities  ​

1. As the receptionist and administrator, ensuring all users and visitors are dealt with promptly, professionally and courteously.

2. Provide a warm, supportive and nurturing front-of-house presence, building positive relationships with service users, tenants, volunteers and partners.
3. Develop and maintain effective clerical and administrative systems in line with UPG policies and procedures, reviewing and improving systems where necessary.
4. Carry out general administrative duties including (but not limited to):
   • Managing incoming and outgoing post
   • Responding to written and verbal enquiries
   • Coordinating bookings for workshops and classes
   • Processing invoices and supporting basic financial record-keeping
   • Assisting with room and hall hire bookings and issuing hire agreements
   • Attending and minuting meetings as required
   • Undertaking follow-up actions where necessary
5. Assist with the reporting and monitoring of repair and maintenance issues and liaise with contractors where appropriate, escalating concerns to the Centre Manager / CEO.
6. Support the scheduling of events, activities and services, including providing accurate information and assisting with room set-up and clear-down when required.
7. Maintain clear and accurate records of Centre usage, including visitor logs, attendance registers and staff whereabouts for emergency purposes.
8. Work collaboratively with reception and administrative colleagues across all UPG sites to ensure consistent systems, shared best practice and coordinated cover arrangements where required.
9. Develop and maintain links with borough-wide support services to ensure effective signposting for residents and organisations.
10. Undertake student enrolment, inductions, DBS checks and other relevant compliance procedures for volunteers, staff and external groups, ensuring records are securely maintained.
11. Support the promotion and publicity of the Centre, including updating noticeboards, digital displays, website content and social media platforms in collaboration with the Family Services and Performance Manager and colleagues at other sites.
12. Assist in gathering data and basic monitoring information required for reports to funders and stakeholders.
13. Support room inspections and ensure spaces are prepared to a high standard before and after use.
14. Promote a culture of inclusion, respect and community cohesion, demonstrating empathy and sensitivity when supporting individuals from diverse backgrounds.
15. Work at all times in accordance with UPG policies, particularly regarding equal opportunities, safeguarding, health and safety, risk assessments and confidentiality.
16. Assist with fire drills, emergency procedures, risk assessments and compliance monitoring.
17. Demonstrate commitment to equality, diversity and inclusion in all aspects of work.
18. Provide occasional administrative support to senior management, including diary coordination and document preparation where required.
19. Undertake any other duties as directed by the CEO or Line Manager that contribute to achieving UPG’s aims and objectives.

Please see the attached Person Specification. 

As our Direct Marketing Officer, you will help deliver direct marketing activity that connects supporters to our mission. You will develop marketing campaigns that motivate audiences through engagement that ultimately supports income for the association. Every appeal, every message, every interaction will play a part in supporting our MND community.

Working closely with colleagues across the Association and trusted external partners, you will create compelling communications that make a big impact!

Key Responsibilities

• Responsible for planning and delivering direct marketing campaigns to recruit, develop and build relationships with supporters through a variety of channels
• Source information in order to produce appeals, newsletters and other information for supporters as appropriate, liaising with colleagues, key stakeholders and external agencies as necessary
• Day-to-day management of relationships with key external agencies and suppliers, including direct marketing agencies (e.g. printers, fulfilment houses and telemarketing agencies)
• Tracking and monitoring income and expenditure for campaigns to ensure all commissioned activity is carried out on time, within budgets and to agreed standards
• Reporting of results, and analysis of key activities against KPI’s and targets as well as making recommendations for future activity
• Respond to queries regarding direct marketing campaigns in a timely and professional manner
• Stay informed of competitor activity and legal requirements of fundraising and direct marketing in order to constantly evolve creative techniques and deliver communications that meet appropriate UK regulations

About you

• Experience of delivering Direct Marketing campaigns online and offline (acquisition and development), preferably in the not-for-profit sector
• Strong knowledge of direct marketing principles and experience of working with direct marketing agencies
• Excellent communication and attention to detail with the ability to develop good working relationships with external agencies/suppliers and key stakeholders
• Ability to harness CRM databases for potential direct marketing
• Experience in producing, analysing and interpreting statistical data
• Ability to manage multiple projects to tight deadlines, problem-solving and the confidence to make decisions

Further information about MND Association and full job description is available in the attached Candidate Pack.

Hybrid Working and Flexibility: Requirement to attend the Northampton office 1 day per week. 

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Location: Camden Head Office/Hybrid (with ad hoc in person events in London as required)

Salary: £29,040 - £30,101 per annum 

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week 

Contract: Permanent

Closing Date: Monday 16th March 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our People and Culture team as a Fundraising Officer at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Income generation and fundraising at Solace is ambitious, dynamic and rewarding. This role is situated within the Business Development team working alongside our award-winning Communications, Partnerships & Public Affairs team.

We are seeking forward thinking, creative and motivated individuals who can manage both community and challenge events as well as wider fundraising support. This is an important time for Solace and this role will contribute to achieve sustainable growth to support our work to end violence against woman and girls.

Above all, the team is dedicated to developing innovative responses that reflect the evolving ways women experience violence. The team is seeking to generate £2m+ net new income in the year ahead. 

About the Role

We are looking for a hardworking, passionate Fundraising Officer to join our team, delivering a range of fundraising initiatives. Join a dynamic and forward‑thinking team as we grow our fundraising capacity and explore new income opportunities, helping to secure vital funds for our life‑saving services.

Working closely with the Fundraising Manager, this role will be vital in achieving our fundraising strategy and income targets. Now is a really exciting time for Solace as we embark on a fresh organisational strategy backed by a new and ambitious fundraising strategy. You’ll be part of a friendly, collaborative and high‑achieving team, with opportunities to get involved across all fundraising activities, including helping to grow Solace’s high‑value fundraising from corporates, trusts and foundations, and major donors.

You’ll have the opportunity to grow your skills, knowledge and confidence across key fundraising streams, including special events, digital fundraising, trusts and foundations, community and challenge events, and corporate partnerships.This will be a varied role in a fast-paced environment, suited to someone looking to take the next step in their fundraising career.

You’ll contribute to the wider objectives of the Business Development Team, particularly within Fundraising, by helping to build strong relationships and partnerships, raise the organisation’s profile and income, and work collaboratively with colleagues.

About You

• Proven experience in delivering community fundraising.
• Excellent written and verbal communication skills, with the ability to engage effectively with diverse audiences in a range of formats.
• Knowledge of developing social media content and developing branded publicity materials.
• Strong organisational and project management abilities, with keen attention to detail and the ability to manage multiple priorities.
• Proficient in IT, including the use of Microsoft Office Suite, Outlook, and CRM databases. Experience with Salesforce and creative design tools such Canva is desirable.
• A strong understanding of, and commitment to, equity, diversity, and inclusion - particularly within the context of the Violence Against Women and Girls (VAWG) sector.
• Committed to continuous learning, professional development, and self-improvement.
• Able to work independently and collaboratively within a team environment, using initiative and sound judgment.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Are you passionate about delivering exceptional events and creating memorable experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, The Royal College of Radiologists (RCR) wants you on our team as our new Events Administrator! 

We are at an ambitious and exciting stage, redesigning and expanding our portfolio of learning products and delivering a growing programme of in-person, online and hybrid events including major conferences like our Global AI Conference. 

As our Events Administrator, you’ll play a key role in ensuring the smooth delivery of meetings and conferences that make a real difference to clinical care. Working closely with our Conference Organiser and the wider Learning Team, as well as colleagues in marketing, sponsorship and external stakeholders, you’ll help us deliver events that inspire, educate and connect healthcare professionals worldwide. 

What you’ll do 

• Support the planning and delivery of high-quality events across the UK and globally. 

• Coordinate logistics, manage registrations, and ensure delegates and speakers have an exceptional experience. 

• Work with subject matter experts, sponsors and partners to bring events to life. 

• Provide outstanding customer service and troubleshoot on the day to keep everything running smoothly. 

What we’re looking for 

• Experience in event administration and logistics (in-person, online and hybrid). 

• Strong organisational skills and attention to detail. 

• Excellent communication and relationship-building abilities. 

• Confidence using Microsoft Office and online event platforms (e.g., Zoom). 

• A proactive, adaptable approach and a passion for delivering great experiences. 

Why join us: 

• Make a difference to the lives of Doctors and the specialities they work in every day! 

• Hybrid working (60% working week can be done remotely) 

• Modern working environment 

• Equipment provided to work from home 

• Generous annual leave allowance 

• Excellent pension scheme 

• Interest free season ticket loan and cycle to work scheme 

• Employee Assistance Programme 

If you think this may be the opportunity for you, please see the candidate pack attached to this advert for more information on the role and instructions on how to apply.

The deadline for applications is midnight on Sunday 15 March 2025. First stage interviews are scheduled for 24 March 2026.

A rare opportunity to step into a fully established role with a full handover. We are seeking a Senior Content and Development Officer to join our friendly and supportive team for a 12 month (maternity cover) contract. 

About us

The Carer Services team is responsible for developing and delivering a portfolio of products and services targeted at carers, employers and service providers. This includes providing resources for Carers UK’s Employers for Carers business forum and managing our employer benchmarking scheme, Carer Confident. You can read more about Employers for Carers and Carer Confident on our website. 

About you

The person in this role will collaborate across teams and provide research and project support to our team; support development and delivery of content on our digital platforms and manage the application and accreditation process for Carer Confident.

You’ll have excellent customer service and relationship management skills as well as good organisational skills. Good knowledge of CRM systems and IT packages and systems is a must have and you’ll also have strong writing and research skills. 

During this 12 month contract you’ll learn more about Carers UK and develop your understanding of unpaid carers and the challenges they face. You can also expect to develop your research, project management and customer service skills.

This is a hybrid role, with an expectation to attend our office at least one day a week. 
 

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
 

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us. 

The closing date for applications is 12pm, Friday 27 March.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

About the team​

The Policy team is a small, collaborative and collegiate team looking to expand. We have a unique set-up, sitting separately to but working closely alongside the Communications team as part of the wider Public Affairs team. We influence key decision makers through direct engagement with senior officials, commissioning and sharing research and insight and supporting coalitions which include our portfolio charities to take their voice to decision makers to secure policy and funding commitments.

The team also works across the organisation, presenting insight to inform our investment decisions and making a compelling case to generate new financial commitments for our work.
​
About this role

The Public Affairs Officer is a new and exciting role in a rapidly expanding organisation at the forefront of youth policy. The successful candidate will have the opportunity to support the strengthening of Impetus’ public affairs profile, as well as support colleagues to strengthen and maintain relationships with parliamentarians, decision-makers, sector stakeholders and wider civil society.

We are looking for someone who shares our commitment to getting the support young people from disadvantaged background need in education and employment. You’ll have a passion for building and maintaining relationships with key stakeholders across government and the third sector. You will have a good understanding of the UK’s policy environment with an interest in increasing your knowledge and relationships in this area and developing and expanding links with a range of parliamentary, government and other key stakeholders.

The Public Affairs Officer will be part of the wider Public Affairs Team. Though you will report to the Head of Youth Employment Policy, you will work across both our education and employment policy work, and will be expected to regularly collaborate with the Communications Team, and will understand the role of communications in shaping the political agenda and the public debate. You will have experience of writing for a wide range of audiences, ranging from policy briefings to social media content.

This role supports the delivery of high-quality public affairs work, following agreed plans, templates and processes, and escalating risks or issues promptly.

We’re interested in candidates who can demonstrate strong organisational skills, with experience of either leading or supporting the coordination and delivery of events. We’d particularly like to hear from candidates who have managed a CRM database such as Salesforce. You will be a strong team player, with a collaborative working style.

We are also keen to see a demonstrated commitment to equity, diversity and inclusion (EDI), and interested to hear how you have led or supported any initiatives or projects relating to this.

We welcome application from underrepresented groups, particularly those who were eligible for free school meals as children. If you would like to chat about the role, please find more information listed in the Public Affairs Officer Recruitment Pack. 
​

Key responsibilities

• Work with the Heads of Policy and Communications teams to contribute to public affairs plans by providing research, coordination and administrative support from the outset of each project
• Monitor and analyse political, policy developments and parliamentary activity, keeping your knowledge up to data and accurate, ensuring information is recorded using agreed templates and systems, and flagging relevant updates promptly
• Support the coordination of stakeholder engagement, including preparing briefings, organising meetings and maintaining accurate CRM records
• Coordinate and deliver public affairs events, including logistics, invitations, materials, briefing packs, on-the-day support and post-event follow-up for meetings, party conference activities, evidence sessions, roundtables, report launches and all other relevant events
• Manage our CRM database (Salesforce), ensuring data quality, completeness and accuracy, and flagging issues when needed
• Support the Communications Team to maintain and grow the profile of our policy work with priority audiences, following agreed brand guidelines, templates and approval processes
• Undertake some desk-based research to support policy projects when required, ensuring accuracy and clarity in all research outputs
• Assist in developing campaign tools and published materials
• Draft policy briefings, summaries, papers, presentations, and social media content
• Brief and support senior staff within the relevant policy areas, such as to prepare for a speaking event, roundtable, or high-level stakeholder meeting
• Monitor political and parliamentary developments and flag relevant updates and opportunities for influencing public policy to senior team members
• Support internal team processes by monitoring an allocated set of information sources, providing content for the internal and external newsletters, ensuring information management systems are kept up to date and accurate (e.g. briefing pack, team calendar)
• Contributing to a collaborative and inclusive team culture
• Attend relevant external events on behalf of the team and support colleagues by taking notes, preparing summaries and sharing relevant insights

Person specification

​Essential​

• A strong commitment to improving outcomes for young people from disadvantaged backgrounds, and an understanding of the barriers they face across education and employment
• Proven organisational skills and the ability to operate effectively in a busy office environment, including the ability to manage multiple tasks, meet deadlines, and work across different projects simultaneously.
• Able to follow agreed processes, templates and guidance, maintaining accurate records and escalating issues early
• Strong written communication skills, including the ability to write copy for a range of audiences and formats based on complex content e.g. policy briefings, blogs, articles, website content and more, and willingness to seek feedback to improve clarity and impact
• Demonstrable record of building and maintaining effective working relationships across an organisation, working co-operatively as part of a team, welcomes feedback, and seeks clarification when tasks or priorities are unclear
• Strong IT Skills (Microsoft Office skills essential)
• Comfortable handling data, ensuring accuracy, and following data quality and confidentiality standards
• Interest in politics and UK public policy and enthusiasm for developing professional knowledge in this area
• A commitment to Impetus’ mission
• A commitment to equality, diversity and inclusion

Desirable​

• Experience supporting engagement with external stakeholders such as parliamentarians, civil servants, academics, researchers, and/or charity partners who influence and shape policy and its implementation (e.g. scheduling meetings, preparing briefings, drafting correspondence)
• Experience managing a CRM database or similar, ensuring information management systems are up to date
• Experience of leading and supporting event delivery and management including logistics, preparation, and coordinating inputs from colleagues

​About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today: ​

- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.

How to apply

Please click on the "Apply for this job" button.​

You will need to:​

- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is Monday 9th March 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on w/c 16th March 2026.

2nd Interviews will take place on w/c 23rd March 2026.​

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

About the Department

The Church of England Foundation for Educational Leadership was set up in 2017 with the mission to 'develop inspirational leaders who are called, connected, committed to deliver the Church of England vision for education'. Since then, it has operated a wide range of leadership development programmes, networks, research, conference and events, and published a range of key leadership resources to equip school leaders at every level to put their vision into practice.
Part of this provision has been as a very successful national provider of NPQ programmes. Beginning in 2017 with the delivery of NPQs for Headteachers, our suite of programmes has now expanded to include programmes for Specialist Teachers, Senior Leaders and also Executive Leaders. More recently, a partnership between the Church of England and the Catholic Education Service is also enabling programmes to be delivered more widely as together our school provision represents around 34% of the sector.

In 2025, the department will launch three new national programmes: Flourishing Leaders, Flourishing Teachers, and Flourishing ECTs (in partnership with UCL). These programmes respond to growing demand for high-quality, values-led professional learning and represent a significant expansion of our work across the education sector.

About the role
We are seeking a Programme Officer who will support the Church of England Education Office's Professional Learning Team. The role is part of a wider team of Programme Officers who support a variety of functions across both the NPQ suite and the Flourishing programmes. Programme Officers work across different portfolios, supporting delivery through directly contracted Delivery Partners and via our National Programme delivered by the Education Office.

Working collaboratively, Programme Officers take on different areas of responsibility to ensure the consistent delivery of high-quality programmes across the country. This role offers the opportunity to develop project management and programme delivery skills in a holistic and supportive environment.

Internal-facing Support

• Maintain the integrity of data within Salesforce and other systems. Trouble-shoot errors when seen.
• Support the effective programme management, launch and delivery of NPQs and Flourishing programmes.
• Lead on administrative tasks relating to the delivery of the programmes, including participant recruitment, onboarding and ongoing participant management (e.g. processing withdrawals and deferrals, supporting participant assessments).
• Provide event administration support, including scheduling, online meeting setup, and updating learning platforms (e.g. Blackboard).
• Assist with the preparation of reports on recruitment, engagement, and quality assurance.
• Provide administrative support across delivery functions, including inbox management, form creation, and reporting.
• Support continuous improvement by collecting and organising feedback from participants, facilitators, and partners to inform programme development and enhance delivery.
• Be prepared to work flexibly across the team, supporting different areas of programme delivery as needed to respond to changing priorities and ensure smooth operation.

External-facing Support

• Provide high-quality, courteous and caring first-line support for participant and partner queries via shared inboxes.
• Support the Learning Technology team with online event administration and technical support.
• Assist applicants and sponsors with the application process and IT-related queries.
• Use data systems, to identify and support Delivery Partners who have participants who are at risk of falling behind, in order for them to take swift action to ensure support is put in place and their participants are able to catch up in a timely manner.
• Support the onboarding and coordination of Coaches and Facilitators across all programmes.
• Act as the first point of contact in online sessions, supporting facilitators to use key features of Zoom and Teams (e.g. breakout rooms) and answer queries from participants, coaches and facilitators.
• Maintain accurate records of contractual milestones and deliverables for external partners.
• Liaise with Delivery Partners to ensure timely and accurate completion of administrative tasks and meeting of their contractual milestones.

Essential

Knowledge/Experience:

• Experience working in an administrative environment, including inbox management and good skills in phone/email communication with stakeholders.
• Experience working in a pressured environment, meeting milestones and key deliverables
• Experience of working collaboratively as part of a team
• Experience in compiling data, extracting and analysing information

Skills and Abilities:

• Excellent customer service skills and ability to manage stakeholder queries.
• Proactive and able to work independently to suggest and implement solutions.
• Strong attention to detail and a sense of ownership.
• Proven communication skills, both written and verbal.
• Excellent organisational skills.
• High proficiency in Microsoft Office, including Excel, Word, and PowerPoint.

Desirable

• Experience in finance administration and reporting.
• analytical and data-handling skills.
• Experience using survey tools (e.g. Form Assembly).
• Familiarity with Learning Management Systems (e.g. Blackboard) and CRM systems (e.g. Salesforce)
• Experience supporting professional learning or education programmes.

Circumstances

Whilst this is a remote role, the post-holder will need to travel on occasion. This could be for NSE Team Days, NSE Residential (one overnight stay in the Autumn each year), Professional Learning Team Days, other events such as the National Conference, DP Days etc. It is anticipated that there will be approximately 12 travel days per year, although this will vary.

Closing date for applications is 08 March at 23:55 pm

For an informal conversation about the role, please contact

We have no fixed days of the week for the part-time element of this role and can discuss this further during the interview process.

About the role

The Membership Officer will play a key role in driving the growth and success of our membership programme.

Balancing proactive sales and advocacy with precise administration, managing the full subscription lifecycle from new applications to monthly renewals and financial workflows.

This role will ensure every member interaction is accurate, professional and supports both service delivery and income growth, while cross-selling NCVO services to maximise impact.

Key responsibilities

• Deliver seamless membership journeys through high-volume, detail-focused administration.
• Manage the subscription lifecycle, including accurate invoicing, renewals, and audits.
• Identify and act on growth opportunities to support membership expansion.
• Cross-sell NCVO services while ensuring financial and administrative excellence.

This is an exciting opportunity for a meticulous, customer-focused professional who enjoys combining operational precision with proactive engagement. You’ll be central to ensuring membership satisfaction, driving growth, and supporting NCVO’s mission to strengthen and empower the civil society sector.

Your background

• Experience in membership, customer service, sales support or subscription-based environments.
• Proven ability to manage high-volume administration with strong attention to detail and accuracy.
• Experience overseeing billing, invoicing, renewals or financial workflows.
• A track record of identifying growth opportunities and confidently cross-selling services.
• Strong CRM and data management skills, with a commitment to data integrity.
• Excellent communication skills and a professional, customer-focused approach.

This is an opportunity to be in a vital role at the heart of an organisation that champions and strengthens civil society. You’ll contribute directly to membership growth and satisfaction, making your work both commercially meaningful and purpose-driven.

About the team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

This is an exciting opportunity to join our highly motivated and passionate team as a Finance Assistant.

Working closely with the Senior Finance Officer and Director of Finance & Resources, you’ll support the day-to-day transactional finance processes of the charity. This role focuses on accurate bookkeeping, reconciliations and financial record-keeping to ensure the smooth running of financial operations.

At Sarcoma UK, we are committed to building an inclusive and diverse workforce.

We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan

Our Values: 

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes. 

Duties and key responsibilities

Financial Administration and Bookkeeping

• Maintain up-to-date records in Sage 50.
• Import weekly transactions through Sage Bank Feeds.
• Process purchase invoices, card transactions, and payments, ensuring correct coding to nominal and departmental ledgers.
• Import bank receipts into Sage from Raiser’s Edge NXT.
• Maintain the card transaction spreadsheet and ensure receipts are collected.
• Generate sales invoices and support credit control activities.
• Assist with posting routine month-end journals as directed.
• Complete monthly bank reconciliations for review by the Senior Finance Officer.
• Work with the Database Officer to reconcile income between Sage 50, the income spreadsheet and Raiser’s Edge NXT.
• Maintain organised financial files to support monthly reporting and the year-end audit.
• Assist with tracking restricted income and expenditure as required.
• Paying cheques and cash into the bank account in a timely manner.

Support to the Finance Team

• Prepare supporting documentation for month-end and audit.
• Work under the guidance of the Senior Finance Officer to ensure transactional accuracy.
• Support continuous improvement of finance processes.

Other

• Carry out any other duties reasonably required to support effective financial management.
• Adapt to the needs of a developing organisation and undertake additional responsibilities as necessary.

In this dynamic role, you’ll be at the forefront of delivering agreed and dynamic plans to improve outcomes for people living with/at risk of diabetes.by working to reduce variation, and improve care, treatment and prevention via influencing and partnership working activity.

We’re looking for someone who can inspire and collaborate, building strong, positive relationships to increase understanding of diabetes. Your ability to influence and work together with others will help us support health system professionals and communities to improve diabetes care.

Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.

Please note that we require that the successful postholder must be based in the East of England., United Kingdom

FUNDRAISING OFFICER

Supporter focused Fundraising Officer role with SAT 7 UK, delivering supporter engagement, donor stewardship and fundraising campaigns to grow impact across the Middle East & North Africa.

Location: Hybrid (Chippenham office) – ideally 1 day a week onsite (minimum 1 day per month)
Contract: Full time (37.5 hours)

SAT 7 UK is part of an international Christian media ministry bringing faith based TV and digital content to millions across the Middle East and North Africa. Across four channels, SAT 7 broadcasts 365 days a year, offering hope, encouragement, and a fresh perspective to viewers often living in challenging or isolated situations.

Why work for SAT 7 UK?

• Daily team prayer and Bible reading
• 25 days annual leave plus bank holidays, increases after 2 years of service
• Opportunities to visit SAT 7 studio locations
• Supportive, purpose driven team environment, with team days throughout the year
• Employer pension contribution of 5% and Health cash plan
• Learning and development opportunities personalised to your role

We’re looking for a well organised, warm, and proactive Fundraising Officer to help strengthen supporter relationships, individual giving, and deliver excellent donor experiences.

You will:

• Nurture supporters through calls, emails, and written communications
• Support fundraising appeals, regular giving, welcome journeys, and campaigns
• Work closely with the Fundraising & Impact Manager on donor stewardship
• Deliver monthly Joy Bringer campaign calls
• Contribute to direct marketing campaigns
• Maintain accurate and timely supporter records

This is a fantastic opportunity for someone who loves connecting with supporters and wants their work to have real global impact.

This role is subject to a Basic DBS check.

For further details please have a look at the candidate pack.

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment.

Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.

Key dates

• Closing date: Monday 16 March 2026
• Charisma vetting interviews must be completed by: Thursday 19 March 2026
• SAT 7 UK in person interviews: Thursday 26 March 2026

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status, or other category protected by law.

*Under the Equality Act 2010, it is a genuine occupational requirement that the post holder is a practising Christian.

We are seeking a Philanthropy Officer to support our Major Giving programme, working with trusts, foundations, statutory funders and high-net-worth individuals to grow income and build strong, long-term relationships.

You will research funding opportunities, prepare high-quality grant applications and proposals, manage funder relationships and deliver effective stewardship and impact reporting. You’ll also support donor communications, campaigns, and Major Giving events, while maintaining accurate records using Salesforce.

This is an exciting opportunity for someone who is organised, proactive and motivated by purpose, with a passion for building partnerships that enable meaningful change.

Kids Club Kampala are looking for an enthusiastic and experienced Trusts & Foundations Manager to join our small but highly effective team, helping to raise funds and awareness of our work in East Africa through grant fundraising.

About Kids Club Kampala and the Role

Kids Club Kampala is a children’s charity with a Christian ethos working across East Africa. Our mission is to transform children’s lives, empower communities, and reduce poverty throughout East Africa. We do this by meeting children’s and families’ immediate needs and strengthening their futures through child protection, access to education and family strengthening. Together, we can help more children not just survive but thrive. We envision a world where every child has the opportunity to reach their full potential. By remaining child-centred and prioritising the needs of the poorest, by 2035 we will have made a tangible impact in over 5 million lives.

We have grown significantly in recent years and last year expanded our work from Uganda to across East Africa. Grant fundraising remains one of our primary income streams and the Trusts & Foundations Manager will build on our strengths and successes in this area, developing our existing relationships and working to generate new partnership opportunities.

Job Description

Strategy & Pipeline Development

• Develop and execute an annual Trusts & Foundations strategy to meet income targets and diversify the portfolio.

• Research, prospect and cultivate our grant funding pipeline of international funding opportunities.

• Maintain an up to date knowledge of the broader grants fundraising environment.

Bid Development & Proposal Writing

• Write high-quality, evidence-based proposals that translate East African programme data into persuasive narratives.

• Collaborate with the Head of Finance on project budgets and support the Finance & Grants Officer with research, applications and reporting. 

• Develop bespoke bids for institutional funding applications while maintaining the integrity of operational goals.

Partnership Management & Stewardship

• Manage a portfolio of existing donors, building long-term partnerships through proactive engagement.

• Provide bespoke updates and support the CEO with preparing and presenting at virtual or in person meetings.

• Execute strategies to move one-off grants toward multi-year commitments for sustainable income.

• Support to develop and expand our corporate partnership portfolio.

Impact Reporting & Grant Management

• Produce accurate, high-quality progress and impact reports.

• Maintain precise CRM records, tracking all reporting deadlines.

• Monitor grant expenditure and milestones, flagging potential risks or deviations to senior leadership.

Person Specification

We welcome applicants from all backgrounds, whether or not you have a degree. If you meet most of the following criteria, we encourage you to apply.

• Commitment to our mission and values.

• Experience working in the charity sector.

• Strong track record working within grants fundraising.

• Excellent written and verbal communication skills.

• Ability to craft compelling narratives and proposals.

• Experience working with budgets and financial information.

• Excellent organisational and time management skills.

• High attention to detail and accuracy.

• Proficiency in Microsoft Office / Google Workspace.

• Ability to work both independently and as part of a team.

• Adaptability and the ability to prioritise tasks in a fast-paced environment.

What We Offer

• Annual Leave: 25 days of annual leave pro rata, plus 8 public holidays and an additional day off for your birthday.

• Flexible Working: Fully remote working with flexible hours.

• Pension: 5% employer pension contributions.

• Professional Development: Individual training and development plan, with ongoing investment in your growth.

• Project Visit: Option to visit East Africa after your first year of employment.

• Team Wellbeing: Quarterly team meet-ups, including an annual wellbeing day, and a Christmas get-together.

• Training Days: Annual training days and a generous training budget.

How to apply

Please apply via CharityJob with your CV along with a covering letter, detailing why you are applying for the job and how you meet the person specification before the closing date of Friday 27th March 2026. Interviews will be held via video conference the week of the 6th April 2026.

If you have any questions or need further information about the role, please feel free to reach out.

Our Commitment to Diversity and Inclusion

At Kids Club Kampala, we are committed to building an inclusive organisation where diversity is celebrated, and everyone feels they belong. We actively encourage applications from people of all backgrounds, particularly those from underrepresented groups. Please note, you must be eligible to work in the UK to apply for this position.

We need someone who would contribute to the implementation of an agreed strategy for increasing income targeting individuals, networks and organisations within the community whilst delivering first class support and fundraising advice to individuals and groups within a set geographical area (Bolton, Bury and Stockport). 

This is a fantastic opportunity for a passionate and motivated individual to make a real difference to cancer patients.

At The Christie Charity we are an ambitious and forward-thinking organisation with a loyal supporter base. You would be part of a successful high achieving collaborative team, and this role gives you the opportunity to experience multiple fundraising disciplines.

We are an independent charity and everything we do is geared to supporting the renowned Christie hospital to ensure that cancer patients receive the highest level of treatment and care and have access to world leading research and technology. We provide enhanced services over and above what the NHS funds.