Customer experience manager jobs

We are looking for 2 Regional Fundraisers to deliver locally tailored fundraising activities, building and maintaining strong relationships with supporters, community groups, businesses and volunteers to grow income and engagement.

This is a Hybrid role with 3 days a week in the West Berkshire area.

The Charity
An enthusiastic and collaborative local hospice, dedicated to supporting people through the most difficult times of their lives. You would be joining a highly respected organisation, with an inclusive working culture, offering fantastic benefits including:
Company pension scheme
27 days holiday - rising to 33 with length of service plus bank holidays
Enhanced maternity and paternity pay
Enhanced sick pay
Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
Staff discount of 10% on new goods online
Structured induction programme and learning and development opportunities.

The Role
Work closely with the Regional Fundraising Team Manager and colleagues, contributing to planning and delivery of a range of fundraising activities.

Work with various internal fundraising leads to further support and deliver a portfolio of activities.

Be an ambassador, representing the charity within the local community, promoting collaboration across hospice, retail and fundraising teams.

Ensure excellent supporter stewardship, accurate data management and compliant fundraising practice.

The Candidate
Ideally knowledge of, or experience in delivering fundraising activities. 

Experience of forming, nurturing and maintaining relationships within local communities including individuals, groups and associations to deliver growth in income.

Ideally experience of using a database to manage customer relations. 

Driving licence and car needed.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Finance Officer

Birmingham LGBT is seeking to appoint a Finance Officer to provide professional financial support to the organisation and to join the motivated and enthusiastic team at the Birmingham LGBT Centre, 151 Hurst Street, Birmingham B5 6EW. We are offering a permanent contract, full-time (37 hours per week) with occasional evening and weekend work. The post-holder will be entitled to 25 days’ annual leave, plus bank holidays. The salary is £27,506 per year, plus up to 5% matched pension contributions.  

If you would like to apply for this post, please download an application pack from our website, complete the application form and the equal opportunities monitoring form and email them to us, or print the forms, complete them and deliver them to the address above.

The closing date for the receipt of applications is 5pm on Sunday 12 April 2026.

Interviews for shortlisted candidates will be held shortly after the closing date.

12-month fixed term contract 
 
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.   
 
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 
 
We’re looking for an experienced Data Transformation Lead to drive a step-change in how our Data & Insights function supports our ambitions for income growth, exceptional supporter experiences and actionable insight across the charity.
 
In this exciting role, you will lead strategic projects including co-creating our Supporter Data Strategy to realise our Supporter Experience vision, acting as Business Lead for our CRM transformation, and ensuring that high-quality supporter data, intelligent automation, predictive analytics and meaningful insight are embedded across the organisation. Your work will enable smarter decision-making, enhanced supporter journeys and the achievement of our organisational ambitions.
 
Please note, due to the short nature of this contract and a requirement for the successful candidate to be able to start as soon as possible, unfortunately on this occasion we are unable to provide sponsorship for this role.
 
The deadline for applications is 23:59 on 6 April 2026
 
Interviews will take place on 13 April (first round - virtual) and 22 April (second round – in person)
 
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
 
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
 
REF-227 499

We are seeking a proactive and organised Hub and Helpdesk Coordinator to oversee the day-to-day operation of the URC Resources Hub and deliver an efficient, user-focused helpdesk service.

In this role, you will be the first point of contact for enquiries, triaging and tracking queries through to resolution and escalating issues as needed. You will monitor Hub performance, flag content and technical issues, maintain service documentation and coordinate closely with the relevant teams and users to ensure a consistent and reliable service.

The role also involves preparing regular performance reports and escalating risks or development needs, helping to support continuous improvement of the Hub’s operations.

The successful candidate will demonstrate excellent judgement, strong risk awareness and confident use of IT tools. You will have outstanding communication and interpersonal skills, the ability to manage a complex workload within the tight deadlines and the confidence to act on your initiative when appropriate.

This is an excellent opportunity for someone who thrives in a service-oriented digital environment. We offer you a flexible and friendly hybrid work environment from the Office of General Assembly in London and from home. 

If you are interested in working for us and can meet the above requirements, please see our website for a job description and application form (noting that we do not accept CVs).

Closing date for applications: 12 noon, Wednesday 15 April 2026     
Interview date: Tuesday 28 April 2026 

We are looking for 2 Regional Fundraisers to deliver locally tailored fundraising activities, building and maintaining strong relationships with supporters, community groups, businesses and volunteers to grow income and engagement.

This is a Hybrid role with 3 days a week in the Cheltenham area.

The Charity
An enthusiastic and collaborative local hospice, dedicated to supporting people through the most difficult times of their lives. You would be joining a highly respected organisation, with an inclusive working culture, offering fantastic benefits including:
Company pension scheme
27 days holiday - rising to 33 with length of service plus bank holidays
Enhanced maternity and paternity pay
Enhanced sick pay
Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
Staff discount of 10% on new goods online
Structured induction programme and learning and development opportunities.

The Role
Work closely with the Regional Fundraising Team Manager and colleagues, contributing to planning and delivery of a range of fundraising activities.

Work with various internal fundraising leads to further support and deliver a portfolio of activities.

Be an ambassador, representing the charity within the local community, promoting collaboration across hospice, retail and fundraising teams.

Ensure excellent supporter stewardship, accurate data management and compliant fundraising practice.

The Candidate
Ideally knowledge of, or experience in delivering fundraising activities. 

Experience of forming, nurturing and maintaining relationships within local communities including individuals, groups and associations to deliver growth in income.

Ideally experience of using a database to manage customer relations. 

Driving licence and car needed.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Job Summary – Head of Income Generation & Engagement

About the role

 

We are recruiting a Head of Income Generation & Engagement, who will be an integral part of the Executive Team, working closely with colleagues to help shape the organisation’s direction, contribute to key decisions, and drive income generation, marketing and engagement.  You will be central to delivering our shared vision, values and mission, and will be fundamentally values-led in your approach.

The Head of Income Generation & Engagement is responsible for developing and delivering an ambitious, integrated strategy that maximises sustainable charitable income, strengthens Age UK Merton’s brand and reputation, and deepens engagement across the communities we serve.

This a commercially focused role, developing and expanding our current paid-for services, ensuring service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s continued sustainability and good reputation. The role will be responsible for the startup of strategic fundraising activity across the borough, decreasing our reliance on our current income streams, and diversifying our avenues of income to support long-term service development & growth.

About you

 

We are looking for a compassionate, yet dynamic leader, with the credibility and gravitas to quickly gain the trust and respect of peers and colleagues, and who will be able to connect, inspire and motivate staff, volunteers, partners and the wider community.

You will come to the table with a deep expertise in strategic income generation, engagement and communications. You will have a strong commercial acumen, with a demonstrable track record and proven ability to develop and shape strategy and implement transformational change that drives sustainable growth in both income and audience engagement.

We are looking for someone innovative and ambitious, professional and personable; you will be an outstanding communicator, with the ability to engage and influence a wide range of stakeholders.

You will be empathetic and passionate about the Age UK Merton mission, with the dynamism to inspire and unite diverse, multidisciplinary teams around clear, shared business objectives.

Job Description

 

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.

 

Job title: Head of Income Generation & Engagement

Salary: £50k to £60k (dependant on experience)

Hours: 37.5 hours per week (1.0 WTE)

Responsible to: CEO

Based at: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT and hybrid working from home, frequent travel throughout the borough required

Contract: Permanent

Direct reports: Community Outreach Officer, Activity Centre Coordinator, At Home Manager

Key result areas:

 

Fundraising

· To set the strategic direction for income generation at Age UK Merton, developing and delivering a sustainable portfolio of future-focused fundraising that grows income and optimises the supporter journey over the long term.

· To lead the diversification of income, reducing reliance on any single partner or

activity and building a resilient, balanced fundraising portfolio that represent a high return on investment and grows our supporter base. This will be via individuals, corporates, trusts & foundations, statutory bodies and the community; cultivating long-term, meaningful partnerships, enhancing Age UK Merton’s reach, influence and income-generating potential.

· To strengthen and grow the legacy pipeline, overseeing effective stewardship and marketing, and will oversee the external lottery, ensuring regulatory compliance and annual growth.

· To maintain an agile, insight-driven approach to stay ahead of sector trends and competitor activity.

· To develop sound business cases for investment in new income generation posts or activity.

· To build organisational resource capability and resilience to facilitate future growth.

Commercial Services

· To develop and expand our paid-for services, with a focus on outreach activity to widen reach and access to services, and to increase client numbers and those in underrepresented and underserved populations.

· To develop and expand our paid-for services, to increase client numbers to create a step change in sustainable income and delivery of services across the borough.

· To ensure our paid-for services represent a strong return on investment and to ensure the business model is regularly reviewed for cost efficiencies and potential for growth.

· To ensure service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s good reputation.

· Where appropriate, to seek out funding via grants, trusts and foundations to bolster paid-for service activity, overseeing bid development processes, ensuring quality, competitiveness, transparency and appropriate risk assessment.

· To continuously evaluate the potential for partnership working and collaboration to increase impact and improve performance.

Engagement

· To shape and deliver an engagement strategy that spans all Age UK Merton audiences, growing brand awareness and deepening engagement, understanding motivations and behaviours, and ensuring we focus our efforts where they can make the greatest difference.

· To identify underrepresentation and underserved groups within our borough, building relationships with communities and community leaders to create two-way dialogues to understand unmet need and inform future service development.

· To champion digital, data-led ways of working across engagement activity, working to strengthen our digital presence, and using insights to create relevant, compelling and personalised experiences across all channels.

· As custodian of the Age UK Merton brand, to ensure consistency, clarity and strength of messaging across the organisation.

· To lead the development and delivery of integrated marketing, communications and public relations strategies, ensuring a seamless omni-channel approach.

· To ensure that external communications are accurate, values-led, and reflective of organisational impact, maintaining confidence among funders, partners, and the wider public.

Communications & Marketing

· To lead the development and delivery of a communications strategy that maximises opportunities to increase Age UK Merton’s profile locally and nationally.

· To oversee the development and delivery of our digital channels, in particular social media and the website.

· To oversee the editorial direction, design, production, distribution and quality of the organisation’s publications.

Strategy and Partnerships

· To work as part of the Executive Team, shaping the organisational strategy, culture and cross departmental ways of working.

· To lead the development and delivery of seamless income generation and engagement strategies and annual operating plans aligned to organisational priorities.

· To set, manage and monitor budgets, ensuring clear targets, KPIs and accountability across teams.

· To provide high-quality analysis, reporting and insight to inform strategic decision-making, Board reporting and accountability to funders.

· To ensure robust management of restricted and contractual funding, setting financial controls, to comply with internal policies and regulatory requirements.

· To act as an ambassador and spokesperson for Age UK Merton, representing with

Professionalism, confidence and compassion.

· To build and maintain strategic partnerships, networks and relationships to strengthen visibility, influence and community engagement.

Governance, Compliance & Risk

· Ensure compliance with the Charity Commission, Fundraising Regulator, the Gambling Commission, advertising standards and GDPR/data-protection legislation.

· To contribute to strong risk-management frameworks, ensuring early identification, mitigation, and appropriate investigation of risks.

· Oversee policy development as applicable for the department.

People

· To grow and develop a high-performing team, and to make the case for further resource investment where appropriate, in order to recruit and develop a multi-disciplinary team covering income generation, marketing, communications and engagement, with a view to develop a culture of creativity and professionalism across the entire team.

· To ensure effective performance management, with regular 1:1s, appraisal, individual and team development and succession planning.

· To embed, review and optimise new team structures and systems to maximise efficiency, impact and income.

· To ensure volunteers are effectively integrated, supported and aligned to organisational priorities.

General

· To establish good working relationships with all relevant stakeholders and liaise as required

· To comply at all times with the policies and procedures of Age UK Merton. 

· To ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.

· To carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu.

· To attend staff meetings, 1:1s, and appraisal meetings.

· To be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.

· To act as a representative of the values, beliefs and principles of AUKM at all times.

· To undertake any other duties that are requested and commensurate with the grade and remit of the post.

Deadline for applications will be Friday 10th April 2026.

 

Interviews will take place w/c 20th April 2026.

 

If you have not heard from us within three weeks of submitting an application, you can assume that you have not been shortlisted.

Are you ready to make a difference where it matters?

Join us in shaping the future of local Church life
The Diocese of Gloucester is launching a bold and visionary initiative to strengthen the life and mission of our local churches. We are seeking three exceptional individuals to join our growing network of Deanery Operations Leaders—one each in Forest, Tewkesbury and Winchcombe and Severn Vale Deaneries.

This is not just a job. It’s a calling to serve, to lead, and to build something new. If you are a highly skilled professional seeking purposeful work, or an emerging leader looking to grow your capabilities in a dynamic, multi-disciplinary environment, this is your opportunity to shape the future of the Church of England at the local level.

This is a pivotal role at an exciting point in the development of our training and consultancy function. We are looking for someone who can build on the strong foundations already in place and take the function into its next phase - growing reach, strengthening quality, deepening partnerships and scaling delivery through a high-quality blended model that combines NAPAC’s external trainer network with our internal expertise. 

The successful candidate will lead the development of NAPAC’s learning products, oversee the Trauma Informed Organisations Programme, and build strong relationships with clients, commissioners, partners and other stakeholders. They will shape proposals, identify opportunities for growth, and ensure that all training products are evidence-informed, accessible and aligned with survivor perspectives. 

A central part of the role is to lead and strengthen NAPAC’s delivery model, including the recruitment, support and quality assurance of external trainers and training associates. The postholder will be responsible for ensuring that delivery across the client base is well designed, well matched and consistently high quality. 

We are looking for someone who brings real credibility in learning design and facilitation. The successful candidate will be confident overseeing high quality delivery across the wider model and, where appropriate, delivering selected high value or flagship sessions themselves where this adds strategic value.

We recommend visiting NAPAC's website for more infomration about our work and this role. 

Application is by cv and supporting statement by 19 April 2026.

We are expanding the Data & Insights team at the National Theatre and are seeking a Lead Data and Insight analyst to play a pivotal role in shaping how data informs strategic decision making across the organisation’s digital activity. This is a high impact role at the intersection of reporting, insight generation and data storytelling. You will translate complex datasets into clear, compelling narratives, enabling stakeholders to make informed, customer centred decisions. As part of a growing central team, you will help establish best practice, elevate data maturity, and contribute to delivering world class theatre experiences for audiences at scale.

The successful candidates will have the following:  

• Proven ability to own end-to-end analytical workflows, from data extraction to insight delivery

• Comfortable operating in a developing data environment, able to work effectively with evolving data and varying levels of data maturity while helping shape more robust, scalable solutions

• Demonstrated strong ability to translate ambiguous business problems into structured analytical approaches and actionable insights

• Strong expertise in Power BI (including DAX) and dashboard design best practices

• Strong SQL skills; experience using Python for data analysis

• Optimistic and solutions-focused, approaching challenges with a constructive mindset

If that sounds like you, then we would love to hear from you!

The closing date for the receipt of a completed application is Friday 17th April 2026 at 12 noon

Coeliac UK is seeking a knowledgeable and compassionate Specialist Dietitian to support people living with coeliac disease across every stage of their journey, from diagnosis through to long-term management.

Job Title: Specialist Dietitian
Contract Type: Permanent
Hours: Full Time, 35 hours per week
Location: Head Office, High Wycombe (hybrid working available)
Salary: Circa £33,000 per annum
Salary band: Specialist (SP4)
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, private counselling service
Closing Date: 15th April 2026 (early applications may be reviewed as received)

In this role, you will provide evidence-based dietary advice through our Helpline service, develop trusted health content, and support workshops and events that educate and empower our community. You will play a key role in ensuring individuals receive accurate, practical guidance to live confidently gluten free, while helping raise awareness of coeliac disease more widely.

This is a rewarding opportunity to combine clinical expertise with meaningful impact in a collaborative and supportive environment.

Key Responsibilities:

• Provide expert dietary advice and support via the Coeliac UK Helpline, responding to enquiries with empathy and accuracy.
• Develop and review content for digital and print resources, ensuring all diet and health information is evidence-based and up to date.
• Deliver and support Diet and Health workshops, including occasional evening sessions.
• Contribute to publications such as newsletters, magazines and external media to support awareness and education.
• Support food alerts and collaborate with internal teams to communicate important updates to the community.
• Represent Coeliac UK at events, conferences and external meetings as required.

About You:

We’re looking for a qualified and motivated dietitian who is passionate about supporting people and delivering high-quality, evidence-based care. The ideal candidate will have:

• HCPC registration and a degree in Dietetics or a related field.
• Experience providing individual support in a clinical, helpline or care setting.
• Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Good IT skills and confidence using Microsoft Office and digital systems.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years, we’ve been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Our work ensures that no one’s life is limited by gluten.

Closing date: 15th April 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Dietitian, Nutrition Specialist, Health Advisor, Dietetic Advisor, or Community Dietitian.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

Harris Hill are partnering with Cook for Good to recruit a Sales and Events Co-ordinator.

This is a fantastic opportunity for someone with some professional experience who is keen to build on their skills across sales, corporate engagement and events within a purpose-driven organisation.

Cook for Good brings businesses and communities together through food, with corporate events directly funding impactful community programmes tackling food insecurity and social isolation.

Sitting at the heart of a growing team, this role is sales-led, focusing on managing enquiries, supporting the pipeline and ensuring seamless delivery of corporate bookings from first contact through to follow-up.

Ideal for someone who enjoys working with clients, driving sales processes and staying organised, and is looking to further develop their career in commercial partnerships or events.

Key responsibilities

• Manage incoming corporate enquiries, support lead conversion and ensure smooth booking processes
• Coordinate end-to-end delivery of corporate and offsite events, including logistics and client communication
• Maintain accurate CRM records, sales pipelines and reporting, including contracts, invoicing and follow-ups
• Support wider sales activity through research, calendar management and collaboration with internal teams

About you

We are keen to hear from candidates who bring:

• At least 1 year of professional experience in a sales, client-facing or professional environment
• Strong communication skills — confident engaging with clients via email, phone and in person
• A clear interest in sales and working with corporate organisations
• Ideally some exposure to corporate clients or partnerships
• Excellent organisation and attention to detail
• A proactive, personable and team-focused approach

Experience within events, partnerships or working with corporate clients would be highly beneficial.

Additional details

• Deadline: Tuesday 15th April, 9:00am
• First stage interviews: 20th April (virtual)
• Final stage interviews: End of week commencing 20th April (in person)
• Start date: Ideally ASAP or within a maximum 4-week notice period

Please note, applications will be reviewed on a rolling basis and the role may close early if a strong field is identified — we would encourage early applications.

How to apply

Please send your CV and a brief supporting statement to Hannah at Harris Hill.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. They actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

This is a full‑time role supporting our specialist animal fostering service, which enables victim‑survivors of domestic abuse to leave abusive relationships by ensuring their much‑loved animals are safe and well cared for.

The focus of this role is to work as part of a dedicated team to maintain the highest standards of animal welfare across a wide range of species. Equally central is providing exceptional support to victim-survivors of domestic abuse, alongside volunteers and colleagues across human and animal health and welfare services.

Your work will directly help individuals and families in crisis, ensuring both they and their animals receive the safety, care, and compassion they deserve.

Applicants must have:

• An animal welfare qualification (minimum Level 3)
• Significant knowledge and proven competence in assessing and handling dogs, cats, and other species in a rescue or similar environment
• A commitment to high standards of animal welfare
• The ability to support victim‑survivors in a professional, empathetic, and trauma‑informed way
• Strong teamwork, communication, and record‑keeping skills

Make a real difference to families every day

Are you passionate about supporting families and giving children the best start in life?

We’re looking for a Family Support and Activities Coordinator to join our friendly and committed team. This is a varied, hands-on role where no two days are the same. You’ll work directly with families in their homes and communities, coordinate volunteers, and plan engaging activities for young children and parents.

About the role

You’ll support families with young children who may be facing challenges such as isolation, low confidence, or complex needs. At the same time, you’ll design and deliver fun, development-focused activities and groups that help children thrive and parents feel more confident.

A key part of this role is delivering sessions during school holidays, when families often need additional support. Your work will help ensure continuity of care and reduce isolation during these times.

You’ll also:

• Assess family needs and provide tailored support
• Match and support volunteers working with families
• Plan and deliver stay-and-play sessions, workshops, and activities
• Build strong relationships with local partners, schools, and services
• Promote our work in the community and support outreach efforts

Around 70% of your time will be spent out in the community, including home visits and delivering groups.

About you

We’re looking for someone who is:

• Experienced in working with children and families (e.g. schools, nurseries, family services or similar)
• Confident delivering group activities or workshops
• Warm, approachable, and able to build trust with a wide range of people
• Organised and able to manage a varied workload independently
• A strong communicator with good written and IT skills

Why join us?

At Home-Start, you’ll be part of a supportive team making a genuine difference in families’ lives. We offer:

• A meaningful and rewarding role in the community
• Ongoing training and development opportunities
• A flexible, supportive working environment
• The chance to shape activities and support that truly meet families’ needs

Apply now

If you’re passionate about supporting families and want a role where you can see the impact of your work every day, we’d love to hear from you.

Policy Officer

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Sumnmary for Policy Officer 

We are looking for a Policy Officer to join our Policy and Influencing team. You will build on your policy experience, responding to and shaping policy to ensure it drives real change for people affected by bowel cancer. You will turn complex issues into clear, actionable insight for colleagues, partners, and decision-makers, and contribute to evidence-informed positions that support the charity in influencing health policy. You will also lead on your own policy areas and work closely with our bowel cancer community to ensure their experiences inform and shape our work.

Person Specification

Qualifications and Experience

• We welcome applicants from a broad range of experience and background, specifically spanning policy, science or health
• Some direct experience of working on policy issues in health, or a relevant sector, and a willingness to develop these skills further, alongside an interest in those issues affecting bowel cancer patients.

Knowledge, skills and abilities

• Good verbal, written communications and presentation skills with the ability to communicate effectively and adapt style to different audiences. Including the ability to explain information clearly and encourage colleagues to understand different points of view
• Proven ability of strong analytical and research skills to identify and solve a range of problems
• Good interpersonal, influencing and negotiating skills
• Understanding of the health policy and political environment
• Excellent organisational, time and project management skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines on defined work areas
• Proven ability to support the day-to-day management of specified projects, proving some technical input in the project planning stage.
• Knowledge of the health service and health service policy issues. Awareness of cancer issues and bowel cancer in particular is desirable

Please refer to the Job Description for further details. 

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.