Customer experience manager jobs

Community Fundraising Lead

Full-Time | £28,000 – £33,000 | Hybrid (Southampton HQ + Home) | Charity: Friends of PICU

Make fundraising meaningful – join us and help save lives.

At Friends of PICU, we’re dedicated to supporting the Paediatric Intensive Care Unit at University Hospital Southampton, funding lifesaving equipment, providing family support, and enhancing care for critically ill and injured children. We’re looking for a Community Fundraising Lead to grow our community and events fundraising activities, inspire supporters, and make a lasting impact for families when they need it most.

The Role

As our Community Fundraising Lead, you’ll be the driving force behind our community and event fundraising. You’ll build relationships with existing and new supporters, community groups, and corporate partners developing opportunities to raise income and awareness for Friends of PICU.

Working closely with our Operations Manager, you’ll deliver an annual calendar of exciting fundraising events, from local community challenges to large-scale campaigns, ensuring each activity connects people to our mission and delivers excellent supporter experiences.

This is a full-time role (37.5 hours per week) with hybrid working – based partly at our charity office at University Hospital Southampton and partly from home. Some evening and weekend work, plus travel across Hampshire and neighbouring counties, will be required.

Key Responsibilities:

• Grow community fundraising by engaging with fundraisers, schools, faith groups, clubs, and small businesses.
• Build and nurture relationships, delivering exceptional supporter care and stewardship.
• Lead event fundraising – plan, deliver, and evaluate an annual calendar of fundraising events.
• Create inspiring fundraising materials and digital content.
• Promote events through social media and the website with engaging storytelling.
• Support corporate engagement and develop partnerships.
• Manage data, CRM records, and ensure accurate banking and reporting.
• Meet fundraising targets and contribute to budgets and reports.
• Represent Friends of PICU at community events and presentations.
• Support grant applications with evidence and stories from fundraising activities.
• Collaborate across the team, supporting operations, volunteers, and event logistics.

About You

You’re enthusiastic, confident, and driven by the difference your work makes. You’ll thrive in a busy, people-focused environment, balancing creativity with organisation. You’ll bring initiative, positivity, and a “can do” attitude to everything you do.

Essential Skills and Experience:

• Excellent relationship-building and interpersonal skills.
• Confident in public speaking, networking, and representing a charity professionally.
• Strong written and verbal communication skills.
• Organised, able to manage multiple projects and deadlines effectively.
• Experience using Microsoft Office and social media platforms.
• Understanding of fundraising principles, legislation, and GDPR.
• Ability to work flexibly, including evenings/weekends, and travel locally (car and full UK driving licence required).
• Self-motivated, proactive, and comfortable working both independently and as part of a small team.
• Committed to equality, inclusion, and the values of Friends of PICU.

Desirable:

• Experience of managing fundraising events within a charitable organisation.
• Experience in event management and volunteer coordination.
• Knowledge of charity sector practices and Gift Aid processes.
• Experience using CRM databases.

Competencies:

• Relating and Networking: Builds positive relationships with supporters and colleagues, using empathy and humour appropriately.
• Persuading and Influencing: Inspires others, negotiates effectively, and promotes ideas with confidence.
• Delivering Results: Focuses on quality, productivity, and supporter satisfaction, consistently achieving goals.
• Creating and Innovating: Develops new ideas and approaches, driving improvements and change.
• Entrepreneurial Thinking: Adapts to new challenges and opportunities with creativity and commercial awareness.
• Coping with Pressure: Maintains professionalism and positivity under pressure, learning from feedback.

What You’ll Get:

• Salary range: £28,000 – £33,000 per annum, depending on experience.
• Flexible hybrid working between home and our Southampton base.
• Autonomy to design and lead your own events calendar.
• Support from a small, friendly, and passionate team.
• Real impact: See how your work directly improves care for critically ill and injured children, and their families.

If you’re ready to take the next step in your fundraising career and want to make a genuine difference, we’d love to hear from you.

In 30 years we've helped transform over 10,000 children's lives around the world, giving them the chance of a brighter future. We're feel we are just getting started and are looking for a confident, relational communicator with a heart for transforming children's lives to join our team. 

We're looking for someone who loves fundraising and will thrive in an outward facing role which blends strategy, storytelling and relationship-building. You’ll be as comfortable speaking from a church platform as you are meeting one-to-one with a key donor.

Please read the job description and if you feel this sounds like you, we'd love to hear from you. 

The Talent Set are delighted to partner with a fantastic charity to recruit for an Interim Fundraising Officer (IG and Campaigns) role. This contract opportunity offers a chance to contribute to impactful fundraising initiatives, supporting the organisation’s strategic aims through innovative campaigns and income generation.

Key Responsibilities

• Develop, plan, and execute income generation campaigns, including individual giving (IG) initiatives and other fundraising activities.
• Build and maintain strong relationships with donors, stakeholders, and partner organisations to cultivate ongoing support.
• Monitor campaign progress and analyse data to optimise performance and maximise donor engagement.
• Ensure compliance with best practices, donor confidentiality, and organisational policies.
• Contribute to the creation of compelling fundraising materials and communications.
• Provide regular updates and reports on campaign outcomes, income targets, and donor engagement metrics.

 

Person Specification

• Proven experience in fundraising or campaign management within a charity or non-profit environment.
• Strong written and verbal communication skills with the ability to craft engaging storytelling and compelling appeals.
• Excellent organisational skills and the ability to manage multiple projects simultaneously.
• Capable of working independently and collaboratively in a fast-paced setting.
• Proficiency in data analysis and using CRM or fundraising software to track progress.
• A proactive approach with strong attention to detail and an understanding of ethical fundraising standards.

 

What’s on Offer
Salary: £35,000 pro rata

6-month contract

Hybrid working- 2 days a week in office, central London

 

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

 

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About The Maya Centre

The Maya Centre is a specialist women-only organisation providing culturally responsive counselling and mental health support for women in North London. We support around 500 women each year through holistic services, including one-to-one counselling, group therapies, psychoeducational programmes, and complementary therapies.

With over forty years’ experience responding to the impact of trauma and inequality, we are deepening our commitment to ensuring that women’s voices shape the design of our services, partnerships, and systems.

Over the next three years, we will be working closely with VAWG, mental health, and statutory service providers across North London to strengthen access to support. We are committed to building sustainable partnerships and collaborative working relationships across sectors, improving accessibility for the women we support and those referred to us.

About the Role

We are seeking a Partnerships Building and Outreach Coordinator to strengthen Maya Centre’s connections and develop partnerships with specialist, community, and statutory organisations. The role focuses on building effective referral pathways so women and girls from underrepresented communities can access timely, holistic support. You will also deliver targeted outreach and provide time-limited support to help women access essential services, while working collaboratively to strengthen a more joined-up system across the VAWG and mental health sectors.

Who We’re Looking For

We are looking for a confident relationship-builder with experience in partnership development, outreach, or community engagement. You will understand the barriers faced by marginalised women and be committed to equality and trauma-informed practice.

You will have strong communication and organisational skills, experience working across sectors, and the ability to support women through referrals and service navigation. You will be collaborative, proactive, and values-driven.

Female applicants only : This role is exempt under Schedule 9, Part 1 of the Equality Act 2010, as it is a genuine occupational requirement for the postholder to be female due to the nature of the services provided. 

Full details about the role, key responsibilities, and person specification can be found in the Job Pack below. Please ensure you read it carefully before submitting your CV and personal statement.

Level Up Academy Coordinator

£31,200-£33,500 per annum | Education Training & School Partnership Role

MYTIME Young Carers is recruiting a Level Up Academy Coordinator to lead delivery of our accredited Young Carer Champion Academy (YCCA)

Locality Vacancies:

• Dorset
• Hampshire
• Oxfordshire
• West Sussex
• Devon

About the Role

The Level Up Academy Coordinator delivers our accredited two-day Young Carer Champion Academy to education professionals, supporting schools to strengthen identification and support for young carers.

Working closely with Headteachers, SENCOs, DSLs, pastoral leads and inclusion teams, you will help schools embed effective systems and whole-school approaches that improve outcomes for vulnerable pupils.

As part of a paid, accredited CPD offer, the role also includes generating interest in the programme and converting engagement into sustainable school partnerships. This is not purely a delivery role and it requires confidence influencing school leaders and articulating the value and impact of professional training.

Key Responsibilities

• Deliver engaging, high-quality CPD training to education professionals
• Support schools to implement effective identification and safeguarding-informed support systems
• Build trusted partnerships with senior leaders, SENCOs and pastoral teams
• Develop and manage a local pipeline of partner schools
• Convert interest and enquiries into booked training
• Monitor delivery, engagement and impact using CRM and digital systems

What We’re Looking For: We are particularly interested in candidates who have:

• Experience working in or alongside schools, colleges or education services
• Confidence delivering workshops, CPD or professional training to adults
• Experience influencing practice within education settings
• Strong relationship-building skills with school leaders or external partners
• Confidence articulating the value of a service, programme or training offer
• Strong organisational and digital skills (Microsoft 365, CRM or similar systems)
• A full UK driving licence and access to a vehicle

This role suits former teachers, SENCOs, pastoral leads, safeguarding professionals, inclusion staff, education consultants or outreach practitioners looking to apply their experience in a system-change focused role.

Location & Working Pattern

• Home-based within your locality
• Regular travel to schools and partner settings across the region
• Occasional attendance at MYTIME Head Office for team collaboration and training
• Travel expenses reimbursed in line with organisational policy

Working patterns may vary depending on school delivery schedules.

Salary & Contract

• £31,200-£33,500 per annum
• 37.5 hours per week (full time)
• Fixed-term contract (4 years – funded programme)

Benefits & Working at MYTIME

• Flexible, hybrid working with a field-based focus
• Remote working set-up support
• Employer pension contribution
• Employee Assistance Programme (EAP)
• Quarterly team meet-ups
• Casual dress with branded uniform provided for school delivery

Safeguarding & Inclusion

MYTIME Young Carers is committed to safeguarding and promoting the welfare of children and young people. This post is subject to an Enhanced DBS check.

We are an equal opportunities employer and welcome applications from all sections of the community.

To apply, please download the full job description and submit your application via our website.

Braintree & Uttlesford area

Our Vacancy

Outreach Support Worker – Empower People to Live Independently and Thrive

Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.

We’re looking for an Outreach Support Worker to join our team, supporting vulnerable individuals across the Braintree and Uttlesford area of Essex. You’ll be helping people overcome challenges related to mental health, physical health, and employment—so a full UK driving licence and access to your own car is essential.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.

You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.

Could it be you?

We’re looking for someone who:

• Has experience (professional or voluntary) in a supportive role
• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housing support needs and welfare benefits
• Can provide pre-tenancy advice and ongoing tenancy support
• Communicates clearly and solves problems with confidence
• Holds a valid UK driving licence and has access to a vehicle
• Is happy to undergo an Enhanced DBS check

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive 

 A role where your support creates independence

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer

Closing Date: 15th April 2026

Interviews will be held in person at our Colchester Octagon office no later than March 13th 2026.

Job title: Editorial Officer
Reports to: Managing Editor
Salary: £32,000 - £35,000 per annum
Hours of work: Full or part-time, depending on candidate
Location: This role is office based located near Russell Square and Chancery Lane, London.

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity and membership society for those working or interested in tropical medicine and global health. We currently have around 2,000 members and Fellows from more than 100 countries, with a network of more than 10,000 involved with our work in some way.

RSTMH currently publishes two peer-reviewed scientific journals, Transactions of the Royal Society of Tropical Medicine and Hygiene (TRSTMH) and International Health. TRSTMH was launched in 1908, is published monthly, and is a hybrid journal. International Health was launched in 2009, is published bi-monthly, and is Open Access. In September 2025, we announced the development of a new journal looking at the use of Artificial Intelligence in Global Health, which will be launching around May 2026. All three journals are published by Oxford University Press (OUP) and are supported by a global team of dedicated Editorial Boad members.

We are looking for an enthusiastic and self-motivated individual with relevant publishing experience to support the operation of our three academic journals. The role will involve providing administrative and editorial support to the Managing Editor, liaising with our authors, reviewers, external editors, and publishing partner, contributing to and - where appropriate - leading on journal development initiatives, and collaborating with internal teams within the RSTMH.

The role

• Check new submissions to ensure that they are in scope and formatted as per journal guidelines, before assigning to handling editors.
• Check revised submissions are formatted as per journal guidelines, before assigning to handling editors
• Check and export accepted manuscripts to production team at OUP, working with the Editors in Chief (EiC) to ensure all required information is included.
• Monitor manuscripts in process, working with editors, reviewers, authors and Managing Editor to identify and reduce unnecessary delays for authors.
• Be the first point of contact for authors, editors, and reviewers by monitoring the journals inbox, helping to resolve any disputes that arise within the peer review process or escalating to Managing Editor, as necessary within agreed timings.
• Help manage the relationships with RSTMH Editorial Boards through regular communication (e.g., Newsletters) in addition to reminders/assignment emails sent through the submission system.
• Assist the Managing Editor with administrative tasks for the journals including coordinating meetings Editorial Boards, publisher, etc., setting up webinars, taking minutes of key meetings.
• Oversee reporting on all aspects of manuscript processing and handling editor metrics (turnaround times, acceptance rates, etc.,) and share these with a number of stakeholders
• Work with Editorial Board to identify articles with wider interest and highlight them to Managing Editor, EiCs, RSTMH team and publisher, and consider ways of further promoting them to raise the profile of the journals and RSTMH.
• Utilise social media and other digital publishing technologies (X, LinkedIn, blogs, podcasts, etc) to promote published articles/new issues and raise the profile of the journals.
• Develop journal news/content for the RSTMH Newsletter website, and social media
• Help ensure the work and outputs of the journals are integrated with other areas of RSTMH, through sharing information across systems
• Support the Managing Editor with the implementation of RSTMH strategic objectives and OUP Development Plans.
• Assist the Managing Editor with new business including researching and identifying authors and groups for potential commissioned articles or supplements
• Support the Managing Editor on journal development initiatives (e.g., Ed Board recruitment, mentoring), taking the lead on projects where appropriate.
• Keep up to date with publishing trends more generally and use this information to make recommendations to Managing Editor/EiCs to improve the efficiency of existing processes.
• Support and contribute to wider RSTMH activities when required to do so (e.g., RSTMH Annual Meeting).

Person Specification

Essential

• Passion and commitment to the work and goals of the Society
• A minimum of 2 years’ experience working in an academic publishing role, in a learned society, membership organisation, or publisher.
• Knowledge of major publishing trends, academic conventions, and editorial processes.
• At least 2 years’ experience of using a journal management system such as Editorial Manager, ScholarOne, etc, as well as MS office products.
• Ability to work effectively, both as part of a team and independently.
• Excellent time-management and organisation skills, with the ability to prioritise workloads and meet multiple deadlines.
• Strong and proven communication skills, both written and verbal, good attention to detail, and the ability to converse professionally with a range of stakeholders.
• Educated to degree level (or equivalent), ideally in a relevant subject.

Desirable

• Interest in science communication and experience using social media and other digital publishing technologies (X, LinkedIn, blogs, podcasts, etc) to communicate complex information to a range of audiences.

The deadline for this role is Friday May 1st, 2026

Please click the apply button and send your CV and a supporting statement of up to 1,000 words detailing how your experience matches the duties and skills for the role.
Please insert your supporting statement where it asks for your cover message/covering letter.
N.B. Applications submitted without a supporting statement may not be considered.

No agencies please.

An established national charity is seeking a Senior Account Executive to support the delivery and growth of an innovative digital service that helps individuals access vital support and resources.

Location: London (hybrid – minimum 1 day in office)
Salary: £37,211
Contract: 12 months | Hours: Full-time (35 hours)

This is a varied and engaging role combining account management, client relationships, business development, and content coordination. You’ll act as the main point of contact for partner organisations, ensuring excellent service delivery while identifying opportunities to expand and improve the offer.

Key responsibilities:

• Manage and develop relationships with partner organisations
• Act as the main contact for client queries and ensure high satisfaction
• Support onboarding, renewals, and day-to-day account activity
• Monitor performance and deliver reports and review meetings
• Identify and pursue new business opportunities
• Contribute to content management for a digital platform
• Work collaboratively with internal and external stakeholders

About you:

• Experience in account management, client relationships, or similar
• Strong communication and organisational skills
• Proactive, detail-oriented, and able to manage multiple priorities
• Confident using Microsoft Office and database/CRM systems
• A collaborative approach and commitment to inclusive values

This is a great opportunity to join a supportive, flexible organisation with a strong focus on wellbeing and impact, at an exciting time of growth.

If this sounds like you and you’re keen to hear more, please send your CV to .

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Wave Project is an innovative, expanding and award-winning charity that uses surf therapy and the healing powers of the ocean to help children overcome trauma and mental health challenges. The Wave Project transforms young lives - in 2025 we supported more than 2,600 surfers through our Surf Therapy, Surf Club and Adaptive surfing programmes.

The charity, with headquarters in Newquay (Cornwall), was founded in 2010 and has expanded to become the UK’s leading ‘surf therapy’ charity. We now employ nearly 35 staff at 16 sites around the UK, and have nearly 1,400 amazing volunteers.

Contributing to our impact doesn’t just happen on the beach and in the sea. This role is a great opportunity to use your skills, experience and passion to help transform young lives. We are a small but highly driven and creative team who are making a genuine difference in the lives of children and young people. We are strongly values-led:

Care, Safe, Brave, Integrity, Inclusive, Impactful, Thrive

We take our Safeguarding responsibilities seriously. All our volunteers and staff team work hard to ensure that everybody who comes into contact with The Wave Project is safe. Before applying for any of our roles, please have a look through our Safeguarding policy, especially our code of conduct, to ensure you are the right fit for our organisation.

Please read the recruitment pack on our website for more information. 

Head of Fundraising (Part-Time, 3 days/week)

Hybrid – Vauxhall, London | £47,342 (pro rata)

1-year FTC | Start ASAP

Join the UK’s leading personal safety charity and play a pivotal role in protecting lives.

Suzy Lamplugh Trust is looking for a strategic and relationship-driven Head of Fundraising to lead our income generation across trusts, foundations and statutory funders. This role is perfect for someone who wants autonomy, impact, and the chance to shape sustainable growth for a mission-driven organisation.

What You’ll Do

• Develop and deliver our fundraising strategy
• Build a strong pipeline of trusts, foundations & statutory funders
• Craft compelling bids
• Lead excellent stewardship and funder relationships
• Work across teams to align opportunities and organisational needs

What We’re Looking For

• Proven fundraising success, including significant grants
• Strong writing and relationship-building skills
• Experience managing fundraising pipelines and reporting
• Highly organised, collaborative and mission-aligned

Why Join Us?

Your work directly supports victims of stalking, advances national safety initiatives, and influences policy that protects millions.

How to Apply

Please submit your CV and cover letter outlining how you meet the essential criteria.

Supporter Care Assistant (Temporary, 4 Months)

Pay £14.29/hour
Location: Central London
Working arrangements: In-office, 2 days/week (sometimes 3 during busy periods)
Employment type: Temporary ASAP start - 4 months, full-time

Are you ready to use your admin and customer service skills to make a real difference? We’re looking for a friendly, organised Supporter Care Assistant to join a busy Marketing & Engagement team. You’ll help manage donations, support fundraisers, and ensure our supporters feel valued, all while gaining hands-on experience in the charity sector.

Key Responsibilities

• Respond to supporter emails and calls promptly
• Update databases and process donations
• Support community fundraisers
• Manage online shop orders and postage
• Keep inboxes and records organised

Skills & Experience

• Previous customer service or office/admin experience
• Strong communication, organisational skills, and attention to detail
• Proficient in Microsoft Office and database management
• Reliable, proactive, and a team player
• Passionate about making a difference
• Desirable: experience in the charity sector or fundraising

Why Join?

• Gain hands-on experience in the charity sector
• Contribute to campaigns that make a real impact
• Work in a supportive, fast-paced environment
• Temporary role for 4 months, with possible extension

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Our Vacancy

Outreach Support Worker – Empower People to Live Independently and Thrive

Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.

We’re looking for an Outreach Support Worker to join our team, supporting vulnerable individuals across the Epping and Harlow area of Essex. You’ll be helping people overcome challenges related to mental health, physical health, and employment—so a full UK driving licence and access to your own car is essential. 

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.

You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.

Could it be you?

We’re looking for someone who:

• Has experience (professional or voluntary) in a supportive role
• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housing support needs and welfare benefits
• Can provide pre-tenancy advice and ongoing tenancy support
• Communicates clearly and solves problems with confidence
• Holds a valid UK driving licence and has access to a vehicle
• Is happy to undergo an Enhanced DBS check

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive

A role where your support creates independence

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer

Closing date: 6th April 2026

Interviews will be held in person at our Pitsea office no later than April 14th 2026.

Are you a technically skilled and service-driven IT professional looking to make a global impact? The ITF is seeking a Service Desk Engineer to join our Global IT Service Desk, delivering high-quality first and second-line support to colleagues across our international organisation.

Based in Rio de Janeiro, this role plays a key part in ensuring reliable, secure, and user-friendly technology services across the Latin America & Caribbean region and globally.

About the Role

As a Service Desk Engineer, you will provide end-to-end IT support across workplace technologies as part of a Global IT Service Desk. You will ensure timely incident resolution, excellent customer service, and continuous improvement of IT services.

A specialist focus of this role is Microsoft Business Applications, including collaboration platforms such as Microsoft Teams and SharePoint Online, alongside Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.

You will also provide technical support for events, hybrid meetings, and remote collaboration, ensuring seamless service delivery across the organisation.

Key responsibilities include:

Service Desk Support

• Deliver first and second-line IT support, resolving incidents and requests in line with agreed Service Level Agreements.
• Log and manage support queries through a ticket management system, responding accurately, ensuring timely updates and resolutions and escalating issues when required.
• Maintain high-quality documentation within the global IT service desk system.

User Support & Collaboration

• Provide onsite technical support, including meeting room, AV, and collaboration tools troubleshooting.
• Support joiner, mover and leaver processes for ITF staff, ensuring secure provisioning and deprovisioning of access.
• Communicate solutions clearly to non-technical users and contribute to the knowledge base of the organisation.

Microsoft Business Productivity Applications Support

• Act as a primary support contact for Microsoft Teams, Sharepoint, Power Automate and Power BI.
• Troubleshoot access, permissions, connectors, and configuration issues.
• Support adoption and continuous improvement of business applications across the organisation.

Event & Remote Support

• Provide onsite and remote IT support for meetings, conferences, and hybrid events.
• Troubleshoot AV and connectivity issues in real time.

Security, Compliance & Improvement

• Follow information security, GDPR, and data protection protocols.
• Contribute to service reporting, process improvement, and technology enhancements.
• Stay up to date with emerging technologies and best practice.

About You

You’re an experienced and proactive IT support professional with strong troubleshooting skills, a customer-first mindset, and experience supporting modern cloud-based platforms in a fast paced international environment.

To be successful in this role, you will have:

• Proven IT service desk experience:
• First and second-line support experience within a multi-site or international organisation, operating to service level agreements.
• Strong Microsoft ecosystem knowledge:
• Hands-on experience supporting Microsoft Teams, SharePoint Online, Power Apps, Power Automate, Dynamics 365, and Power BI and identity/access systems
• Technical problem-solving capability:
• Strong diagnostic skills across Windows devices, peripherals, collaboration tools, and cloud applications.
• Excellent communication skills in English:
• Ability to communicate clearly with both technical and non-technical users and document solutions effectively.
• Security awareness:
• Understanding of information security principles, GDPR, and data protection responsibilities.
• Collaborative working style:
• Ability to work effectively with global IT colleagues, infrastructure teams, and stakeholders in a global organisation.

Why Join Us?

This is an exciting opportunity to join a mission-driven global organisation where your technical skills will directly support teams working to improve working lives worldwide. You’ll be part of a collaborative international IT function, working with modern cloud technologies and supporting meaningful global projects.

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

• To promote respect for trade union and human rights worldwide
• To work for peace based on social justice and economic progress
• To help our affiliated unions defend the interests of their members
• To provide research and information services to our affiliates
• To provide general assistance to transport workers in difficulty

Values

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

Ready to step into a role where your skills drive growth, impact, and real change? Love connecting people with growth opportunities? Be part of a team that transforms leadership across the UK’s health and care system!
 
This is a great opportunity to join a purpose-led health and care charity as their Recruitment Officer, supporting the growth of impactful leadership and organisational development programmes across the UK health and care system.
 
This role would suit someone who enjoys building trusted relationships, nurturing enquiries into confirmed bookings, and being at the heart of a thoughtful, high-quality participant experience from first contact through to onboarding.
 
If you have previous experience in participant recruitment, admissions, membership engagement or programme coordination - particularly within a membership, charitable or public service setting - this could be the role for you!
 
Role: Recruitment Officer (Programmes)
Organisation Type: Health and care charity
Salary/Rate: £23 – £26 per hour
Working Arrangements: Hybrid – 2 days per week in London office
Employment Type: Temporary position
Hours: Full time 35 hours per week
Duration: 3 - 6 months approx..
Closing Date: CVs are being reviewed on a rolling basis – early applications encouraged!
 
The Role:
 
As the Participant Engagement Lead, you’ll play a central part in growing enrolment across my client’s leadership development programmes. You will lead the full participant recruitment journey, from initial enquiry through to onboarding, ensuring a thoughtful, high-quality experience for every prospective participant.
 
Your responsibilities will include:
 

• Acting as the primary point of contact for prospective participants across open programmes
• Proactively nurturing enquiries and guiding individuals through to enrolment
• Managing the full application and admissions cycle using a new system
• Coordinating virtual interviews and communicating outcomes promptly
• Overseeing onboarding, invoicing, ticketing and participant communications
• Maintaining accurate recruitment metrics and reporting against targets
• Collaborating with marketing colleagues to align campaigns with recruitment goals
• Contributing to promotional messaging and ensuring programme information is accurate across channels
• Working closely with programme leads to ensure seamless handover from recruitment to delivery
• Identifying opportunities to streamline and enhance recruitment processes

 
About You:
 
You’ll bring experience in recruitment, participant engagement, membership, admissions or programme-focused roles, with a track record of guiding enquiries through to successful enrolment while balancing relationship-building with achieving targets.
 
You’ll also have:
 

• Experience handling high-volume enquiries with professionalism and responsiveness
• Strong organisational skills and the ability to manage multiple workflows simultaneously
• Confidence with data, reporting, budgeting and forecasting
• Excellent written and verbal communication, with a warm and persuasive tone
• Strong CRM/database experience and high attention to accuracy
• A collaborative approach and the ability to work cross-functionally
• A proactive, solutions-focused mindset and comfort working in a changing environment
• Experience within health, social care, leadership development or mission-led organisations would be advantageous, but not essential.

 
Why Apply?
 
This is a genuinely pivotal role within a respected and purpose-driven organisation working to improve health and care outcomes across the UK. You’ll have the chance to shape a new recruitment approach, build meaningful relationships with professionals committed to improving public services, and contribute directly to the growth of a leadership development portfolio with national impact.
If you’re motivated by achieving targets, delivering excellent customer experience and making a difference through people development, this is a role where your impact will be seen and felt.
 
Interested?
 
CVs are being reviewed on a rolling basis – early applications are encouraged.
Apply now to be part of a mission-led organisation dedicated to strengthening leadership across the UK health and care system.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.