Operations Officer

Dialogue Earth is looking for an Operations Officer to ensure the smooth running of the organisation’s systems, office environment, and operational support for events. You will be the go-to person for systems development, office management, and the logistical side of our events programme, enabling staff to work efficiently and collaboratively.

Main Responsibilities:

Systems & IT
● Manage Google account (or alternative platform) access and permissions.
● Oversee workflow management systems, ensuring accurate data and system improvements (incl Salesforce or equivalent, and project management tools).
● Maintain cyber security protocols and work with IT providers to resolve issues.
● Manage organisational IT systems, including device procurement, set up, management and disposal.
● Provide training to staff on systems, processes and cyber security protocols.

Office & Facilities
●Liaise with landlord and site management for building matters;
● Oversee insurance renewals, office business rates, and service contracts;
● Maintain safety protocols and ensure compliance with regulations;
● Manage cleaning schedules, office supplies, and equipment;
● Lead on procurement of office resources and IT equipment.

Events & Operations
● Provide logistical support for organisational events, including liaising with travel agencies, booking flights and accommodation, arranging per diems, and supporting visa processes;
● Manage event project plans and timelines;
● Assist senior editors with drafting and processing contracts, MOUs, and event documentation;
● Coordinate event logistics, including venue, catering, printed materials, and translation;
● Create event information packs for participants;
● Maintain the Ops meeting agenda and follow-up actions;
● Update and maintain relevant policies and procedure documents;
● Provide administrative support to HR;
● Provide administrative support to the Board and sub-committees, including scheduling and minuting meetings.

Finance
● Process monthly credit card receipts;
● Budget management, including preparation and expenditure tracking;
● Manage contracts and renewals for organisational systems and tools, including website hosting.

Essential experience, knowledge and skills:

● Commitment to our values – the search for shared global solutions to climate change and the environmental crisis. Dedication to values of openness, dialogue, ecological and informational integrity, and justice. Dialogue Earth believes that a shared bedrock of accurate information, created through media and strategic communication, is essential for policymakers and the public to make better decisions on critical environmental questions;
● Strong organisational skills, with the ability to manage multiple priorities;
● Excellent verbal, written and communication skills;
● High level of IT literacy with experience in cyber security and IT systems administration;
● Proficiency with cloud-based tools (Google Suite, Salesforce, or similar);
● Event coordination experience;
● Experience in office management;
● Ability to work independently, as well as part of a team.

Desirable experience, knowledge and skills:

● Understanding of charity, media or other relevant SME operations in the UK and internationally;
● Understanding of GDPR and data retention best practice;
● Familiarity with Xero or equivalent finance software;
● Familiarity with Fibery;
● Knowledge of UK employment law and experience providing HR support.

Further information and benefits:

● Salary: £35,523.58 per annum
● Hours: Full-time, on a four-day working week (32 hours per week)
● Contract type: Permanent
● Start date: ASAP
● Hybrid Working: Full-time staff must attend the office at least two days per week. 
● Location: Shoreditch, London. Unfortunately, we are unable to sponsor visa applications for this role.

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