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Top job
Hammersmith, Fulham, Ealing and Hounslow Mind, Multiple Locations (On-site)
£37,000 - £40,000 per year
Posted 1 day ago Quick Apply
Top job
Housing Justice, London (Hybrid)
£41,265 per year
Citadel is volunteer-led service that supports people who have experienced homelessness to build a community and find a home.
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£40,000 - £45,000 per year
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Housing Justice, Multiple Locations (Hybrid)
£36,843
Citadel is volunteer-led service that supports people who have experienced homelessness to build a community and find a home.
Posted 2 days ago
Closing in 5 days
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£33,100 - £43,700 per year
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L'Arche, Multiple Locations (Hybrid)
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Settle, London (Hybrid)
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New Horizon Youth Centre, London (Hybrid)
£37,024 - £41,600 per year
Posted 3 weeks ago Quick Apply
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Kinship, Barnet (Hybrid)
£38,000 - £42,000 per year
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Royal Liverpool Philharmonic Society, Liverpool (Hybrid)
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Page 8 of 15
Fulham, Greater London (On-site)
Hammersmith, Greater London
Ealing, Greater London
Hounslow, Greater London
£37,000 - £40,000 per year
Full-time
Contract (Until 31st March 2025, with potential to extend)

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Job description

The Crisis Alternative Service Manager role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

  • Safe Space Community
  • Safe Space ED
  • Hounslow Helpline
  • Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00pm – 11:30pm across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3 in person Safe Spaces and based in 3 A&E.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements.

Key Responsibilities

For full list of responsibilites, see attached job description

  • To oversee the management of the Crisis Alternative Services and other services, in line with organisational values and service quality expectations.
  • To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
  • To ensure safe working and risk management
  • To ensure feedback is provided on risk mitigation through serious incident reports.
  • To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
  • To complete audits and high quality reports for senior internal and external stakeholders
  • To interpret performance and impact data for crisis services and be responsible for reporting against service targets
  • To provide effective line management supervision to Team Managers and Support Workers
  • To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
  • To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
  • To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
  • To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
  • To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
  • To support the Team Managers to ensure adequate and appropriate staffing at all times within the service.

Person Specification

For full person specification, see attached job description

  • A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
  • Experience of managing and mitigating risks
  • Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
  • Understanding of how to report and mitigate risks
  • Understanding of suicide prevention
  • Understanding of trauma informed care
  • Understanding of mental health and safety planning
  • An understanding of CQC requirements for mental health
  • Managing services for vulnerable people in a service delivery organisation.
  • Excellent people and project management skills and significant experience of supporting and managing staff.
  • Experience of working in the voluntary sector and/or statutory services
  • Experience of motivating, developing and training staff
  • Experience of creating and implementing safety and risk policies and procedures.
  • Successful track record in planning and project management.
  • Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
  • Knowledge and understanding of the relevant statutory authorities including NHS and social care.
  • Excellent communication skills and able to communicate effectively to a variety of audiences.
  • Commitment to service user involvement and able to work with service user groups to develop this. 
  • Strong organisational skills and able to take control of own workload and meet deadlines.
  • Ability to work independently with minimum support.
  • Confident in challenging poor performance assertively, constructively and successfully.
  • High professional standards and the ability to communicate these clearly to others.
  • IT literate to aid communication and analysis of data.

About Hammersmith, Fulham, Ealing and Hounslow Mind

This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Disclosure and Barring Service Check

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equal Opportunities

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Application resources
Posted by
Hammersmith, Fulham, Ealing and Hounslow Mind View profile Company size Size: 101 - 500
Posted on: 12 June 2024
Closing date: 12 July 2024 at 23:59
Tags: Management,Project Management,Support Worker,Operations

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