Direct Employer Jobs
Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma. Allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.
Qualified, creative and ambitious. Sound like you? As a level 4 qualified therapist / counsellor, you’ll not only work in one to one situations with young people providing clinical assessments and interventions, you’ll also engage in the wider school community to strengthen skills, and promote understanding of child mental health and the importance of early intervention.
Lancaster Girls Grammar School’s vision is to create an environment in which all girls are supported and challenged as they grow in knowledge and confidence; enabling them to reach their full academic and personal potential. We are dedicated to preparing them for success and fulfilment in their futures as resilient, happy and responsible young women, who will make a positive contribution to society.
There is the opportunity for the hours of this role to be split between two counsellors.
As part of a huge community across the United Kingdom you’ll have opportunities to bring your fresh thinking and ideas to the table to help us shape our programmes for today and tomorrow. You’ll have access to an enormous range of training and development and a pathway to develop and grow your career.
For a career with purpose, this is your place.
Recruitment Process
As part of the application, you will need to answer some questions to support your application. Please do answer as thoroughly as you can as your answers will be used in the shortlisting process.
Closing date for applications: Midnight on the 16 June 2024
Interview date: 21 June 2024
Our Benefits
When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person.
To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.
Here’s just a few things we have on offer:
- Annual Leave that increases with service
- Comprehensive learning and development to enable you to progress your career
- 5% contributory pension scheme
- Life assurance of four times your annual salary
- A comprehensive employee assistance programme
- Mobile Phone Discounts (EE network)
- Wellbeing days to allow you some ‘you’ time
- Christmas holidays closure period in addition to your annual leave
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.
Safeguarding the young people we support is our top priority. We are committed to recruiting candidates who share this commitment to safeguarding, and we therefore apply robust recruitment and selection procedures to ensure all candidates are appropriate for the roles they apply for and are appropriately screened prior to appointment including DBS checks and social media background checks.
we believe every child should have easy access to mental health support whenever they need it.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for a Finance Assistant role to suit an experienced Accounts professional / Bookkeeper who would relish the chance to play a key role in the central team supporting the organisation to deliver our varied and impactful workload.
Each year we work with over 21,000 people and over 300 community groups to tackle inequality in Brighton and Hove through community-led solutions. Our strength-based model of community development and youth work empowers people who experience poverty and exclusion to come together and take action.
We are looking for an organised and detail orientated individual with a willingness to learn and collaborate with others.
The role is a chance of joining a skilled and dedicated team where there is the opportunity to develop your finance skills and build solid experience working across a wide range of areas within the charity sector.
For the right candidate, this role will offer a fulfilling working opportunity and the chance to make a significant difference to the people of Brighton and Hove, and beyond.
Please download and read the application pack and Equal opportunities form.
Please include your CV, Supporting Statement and Equal Opportunities form in your application
We are a charity tackling inequality in Brighton and Hove through community-led solutions
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can. The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central.
Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment.
Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays.
The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.
What you’ll be doing?
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The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service.
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Answer a range of queries and offer reassurance to all callers.
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Refer clients to Adult Social Care for an assessment where appropriate.
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Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.
What you’ll benefit from
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Flexibility - this is a full-time role Brixton based - close to good transport and vibrant town centre
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Generous pension provision - 7% employer contribution
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26 days holiday a year rising to 31 days after 5 years
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A great staff team
Interviews will take place on 4th July 2024.
Using Quick apply please upload your CV, a brief cover letter and answer the 4 questions (in no more than 250 words per question).
The client requests no contact from agencies or media sales.
The Database Assistant will maintain Symplectic Grant Tracker, a key organisational database, ensuring all data is accurate and meaningful. This database holds the application portal for organisations and is how the Grants & Learning Team manage and support funded partners with their grants. You will undertake regular database administration tasks, such as adding new users, updating forms, importing data and amending the database where required by the team.
You will play a key role in the organisation around GDPR and data protection, working alongside the Database Administrator with a focus on our Salesforce databases, to ensure consistency across both systems. You’ll be working within a team that advocates for evidence-led decision making and a sustainable data culture.
You’ll be a member of the Communications & Marketing team, reporting into the Insights Manager. You’ll also be working closely with the Grants & Learning Team who are responsible for delivering our ambitious, nationwide grants programme and who currently support over 500 grassroots organisations and 18-25 year old creatives. This role will be responsible for ensuring that the correct information is stored effectively and is easily accessible, reportable and usable on Grant Tracker. The Database Assistant will assist us to demonstrate delivery against our Business Plan by programming our grants database to be the most effective at collecting and producing the data output needed by the team.
This new role will be a reliable support for users across the organisation, providing helpful and friendly support.
About you
You will have experience with databases, excellent administration, communication and analytical skills, and a keen eye for detail. You will be highly organised, task-focussed and have a methodical approach to your work. In addition, you’ll be able to demonstrate good understanding of regulatory and compliance practices surrounding data protection. You will lead on with the review and writing of guidance and user support materials, enabling users to feel confident in their use of databases.
You’ll enjoy liaising with colleagues and staff at all levels. You’ll be proactive, thriving in a busy environment with an ability to prioritise based on organisational need. You’ll have a collaborative approach, able to communicate to audiences with varying levels of technical expertise.
Your key data management and interpersonal skills will help us work towards our organisational outcomes; to equalize access and outcomes for children and young people, empower projects and professionals to survive and thrive, and inspire change amongst the creative ecosystem.
You will be interested in developing a career in data management, particularly in the creative sector and/or grant-making. This role will enable you to develop your technical skills while gaining a good understanding of how a grant-maker and creative industry-based organisation works, as data and data management cuts across all elements of our work.
Key responsibilities
General administration duties
- General administrative functions for Grant Tracker: user maintenance, updating records, importing data and amending the database.
- Database administration for funding programmes: setting up funding rounds, building forms, testing and ensuring data integrity.
- Create and maintain reports and dashboards for teams across the organisation, presenting data in a useful and efficient way.
User support
- Provide training for new users and growing Grant Tracker skillsets across Youth Music with one-off and ongoing training, support the development of our ‘super-users’, maintaining relationships across the team and supporting them with their daily system requirements.
- Maintain user manuals and system documentation, building upon existing data management processes and user guides.
- General bug-fixing and user support.
Database maintenance and integrity
- Performing database maintenance tasks, including diagnostic tests and ensuring data integrity.
- Ability to find creative and innovative solutions to solve problems and improve efficiency.
- Ensuring we comply with our own policies across all our databases with regards to GDPR legislation.
- Managing the relationship with our technology partners by gathering detailed requests for improvements or changes to the system.
General
- Carrying out all such additional duties as are reasonably commensurate with the role.
- This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
Person specification
Essential
- At least one year’s continuous experience working in a similar role.
- Ability to work independently with own initiative on various ongoing projects.
- Excellent attention to detail, with high levels of accuracy and consistency.
- Good understanding of GDPR, and familiarity with approaches to ensuring data integrity.
- Strong MS Office skills, including the ability to segment, analyse and manipulate data (Advanced Excel).
- Strong relationship-building skills with the ability to provide helpful and friendly support to database users during introductory and ongoing training.
- Excellent project management skills and the ability to deliver high-quality work in a fast-paced environment.
- A fast learner, with willingness and commitment to develop further knowledge and qualifications on key systems (with support from Youth Music).
- Knowledge of and commitment to inclusion, diversity, equality and accessibility.
Desirable
- Experience in a charity, agency, youth or music organisation.
- Knowledge of grant making.
- Understanding of the music education and / or music industries landscape.
- Passion for music and interest in its benefits for individuals and society.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is an exciting opportunity to help Cambridge City Food Bank realise it’s vision of ending the need for foodbanks, through an ambitious strategy creating a network of affordable food clubs, financial inclusion projects, and campaigning to change current systems which contribute to food insecurity – and working alongside it’s eight existing foodbank welcome centres.
Your passion for our cause, proven track record of building relationships with individuals and corporate decision makers, and your capacity to create and craft compelling proposals will successfully grow resources from new and existing supporters, and help the charity achieve annual income levels in excess of £1M. (Income for y/e 30th September 2023 was £773,118)
Reporting to the CEO, you’ll proactively create development opportunities with individuals, corporate partners, granting giving trusts / foundations, and community groups. You'll oversee the Development Assistant and Development Volunteers to grow a volunteer development team, bringing our cause to life and building lasting support from within our local community.
Main Duties:
● Create development strategies which identify and deliver resources to enable the charity to carry out its ambitious strategic objectives, toward achieving its Vision and Mission.
● Identify and build good relationships with key individuals and corporate decision makers, securing them as development partners who go on to resource the Charity’s work.
● Develop, monitor and manage a development portfolio capable of maintaining charity income levels in excess of £1M per annum. You’ll establish a fundraising pipeline, including a range of KPI’s that can be tracked, and that will enable you to make informed projections regarding future income.
● Line-manage the Development Assistant to support and deliver the Charity’s development outcomes. Including work-planning, supervision and support.
o Support the Development Assistant to create Community development assets, which enable community groups to engage with and provide resources for the Charity, such as charitable fundraising events.
o Support the Development Assistant to develop strong individual donor relations with regular stewardship communications and powerful fundraising appeals alongside establishing the associated data and systems; growing supporters.
o Together with the Development Assistant, work with and support external consultants to help secure income from grant giving trusts and foundations.
o Together with the Development Assistant, develop a team of volunteers who can support the work of the Charity’s development function.
● Forge strong relationships with colleagues across the Trussell Trust network, sharing best practice and learning from other charities across the network. As part of a network ‘learning set’, you and your team will proactively take advantage of training and skills development opportunities and engage with any joint fundraising opportunities.
Personal Specification:
Technical skills and minimum knowledge:
● Strong experience of liaising with key individuals / corporate decision makers to win results.
● Excellent written and verbal communication and relationship management skills, through which you inspire, motivate, and win support.
● Creative flair to identify and create opportunities to achieve your objectives.
● Experience of managing data and of setting and reporting against KPI’s to demonstrate achievement and impact.
● Experience of working with, supporting and overseeing employees, volunteers and external consultants.
NB. Experience of charitable fundraising is not essential when demonstrating the strong transferable skills above.
Behaviours and competencies:
● Tenacious and able to embrace, develop and shape a new role. You’ll be well organised, proactive, and a self-starter who is able to self-motivate.
● Able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.
● Be committed to the vision, respect the ethos and uphold the values of Cambridge City Foodbank and Trussell Trust.
Our Vision, Ethos & Values:
Our Vision is to end the need for UK foodbanks. Each day we meet the need for emergency and affordable food, and tackle the causes of poverty, by harnessing the power of the community. We are an independent local charity and member of the Trussell Trust network.
We value dignity, justice, compassion, community and impact, in all that we do. We serve local people regardless of background, inspired by our Christian ethos and values.
As part of our commitment to inclusion, diversity and equity actively encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed to ensuring the safety and protection of our employees from all forms of harm.
In 2023: our amazing team of 200 volunteers assisted by a small staff team, provided 16,000 3-day emergency food parcels to people across Cambridge (36% were children) and distributed 170,000 Kilos of food.
Interviews will be held at Orwell House, CB4 0PP, on Friday 28th June 2024
We meet the need for emergency and affordable food, and tackle the causes of poverty, by harnessing the power of the community.
About Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.
After visiting Smart Works, 63% of clients secure a job within a month, gaining financial independence and transforming their lives.
The Smart Works service is delivered in London, Greater Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In April 2022, we launched a new Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women. More information about who we are can be found on our website.
About the role
Smart Works exists to empower all women who need help getting into work. We are currently in a significant growth phase, doubling the number of women we support to 10,000 women a year by 2025. As such, we require vital cornerstone funding and are seeking to establish a Major Gifts function, to secure donations from high-net worth individuals, that will enable us to achieve our mission and help thousands of women to transform their lives.
This is an exciting new role that provides an opportunity to build a new major gifts programme from scratch. Supported by the Director of Partnerships, you will work closely with the CEO, Board, and our network of 750 volunteers, to develop a giving strategy that will engage and grow a new pool of crucial supporters for Smart Works.
The successful candidate will be responsible for managing a portfolio of existing major donors, as well as conducting prospect research, developing bespoke stewardship materials, and securing five-figure and six-figure repeat gifts.
We seek an excellent communicator, with significant experience in influencing, negotiating and exceeding set targets. Creativity, an understanding of women’s fashion, and knowledge of wealth circles would also be advantageous.
Smart Works is a collaborative environment, with dynamic teams and ambitious plans. It is also a rewarding place to work and a lot of fun, with valuable opportunities to attend nationwide fundraising events, expert leadership panel discussions, fashion sales and exclusive events.
The Fundraising and Partnerships team are based in London. This is a hybrid role, working from a London centre at least twice per week, with the opportunity to work across our North, West and South London centres. Some evening and weekend work is required to lead on philanthropic fundraising and support wider partnership team events.
If you are a dynamic, proactive self-starter, with exceptional interpersonal skills and are passionate about supporting women into work, then this could be the ideal opportunity for you. We would love to hear from you.
Duties and responsibilities
Reporting to the Director of Partnerships, the successful candidate will:
- Lead the development and delivery of a giving programme, building a pipeline and carrying out proactive prospect research
- Secure five-figure and six-figure multi-year gifts from major donors, to exceed income targets
- Research and identify prospective major donors who could support Smart Works, through existing warm networks and via outreach to cold audiences
- Work collaboratively across teams and functions to produce creative and compelling propositions and materials to secure both core and restricted funding
- Represent Smart Works to a diverse range of stakeholders and audiences to generate income and raise brand awareness
- Develop cultivation events considering regional hotspots
- Acknowledge, thank and recognize donors appropriate to their level of support and ensure restricted gifts are appropriately allocated
- Manage donor database and reporting
- Support Smart Works’ local centres across the UK and share learnings and guidance to help others build their Major Gifts potential
Skills, knowledge and personal attributes
Essential Criteria
- A track record of cultivating strong and positive relationships with multiple, senior and high-net worth individuals
- Demonstrable experience of making the ask, and an ability to support senior staff, volunteers and trustees to do so
- Interpersonal verbal communication and presentation skills, in order to foster strong relationships with donors and networks alike
- Target driven with excellent organisation and time management capabilities, demonstrating an ability to prioritise and work to deadlines
- Ability to prepare high-quality funding proposals and reports, adapting the communication style for different audiences and stakeholders to maximise impact
- Proactive, ambitious team player, able to work from own initiative
- Passionate and enthusiastic about the mission and vision of Smart Works
Desirable Criteria
- Proven track record in securing six figure major gifts income
- Outstanding written communication skills and strong attention to detail
- An understanding of the Philanthropy landscape and its current challenges, opportunities and trends
- Experience in database management
- Smart Works promotes equity, diversity, and inclusion in our workplace. We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works
General duties of a Smart Works staff member
- Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions
- Adhere to our policies and procedures and be an ambassador for our charity
- Play your part in ensuring that each woman who comes through our door is treated with respect and empathy
Benefits, terms & conditions
- Full-time role, based across our three London centres
- Monday to Friday with typical working hours 9 am-5 pm in line with centre opening hours. Happy to discuss flexible working at interview
- Salary of £34,000 - £39,000 depending on experience
- 25 days annual leave, excluding bank holidays
- Company pension
- Positive, supportive working environment with opportunities for practical training and progression
- VIP access at Smart Works sales, events and pop-up shops
- All successful applicants must provide two satisfactory references and complete a Basic DBS check
How to apply
Please submit a CV and answer the following questions via our recruitment portal by 21st June at 5pm. Your application should be addressed to Hannah Sanders, Director of Partnerships
- Why do you want to work for Smart Works? (Max 250 words)
- What experiences and skills do you have that make you well suited to this role? (Max 400 words)
- In your opinion, what individual or groups of people would make an excellent Major Donor for Smart Works? (Max 400 words)
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
The client requests no contact from agencies or media sales.
We’re seeking an Administration Assistant to work alongside the Office Manager to provide Grants, Office and Finance admin support across the organisation to ensure the smooth running of Youth Music’s operations. The successful candidate will be a proactive individual, able to look ahead and plan for what’s coming up. You’ll also have strong IT and communication skills, experience managing multiple tasks and deadlines, with an eye for detail and an interest to work in the charity sector. You must have at least one year’s continuous experience working in a similar role.
Your administrative skills and experience will help us work towards our organisational outcomes; to equalize access and outcomes for children and young people, empower projects and professionals to survive and thrive, and inspire change amongst the creative ecosystem.
You’ll be excited by the opportunity to join the UK’s largest young people’s music charity, working in a varied and busy role within a collaborative, supportive environment.
Key responsibilities
Office & Finance Administration
- Working alongside the Office Manager to ensure the smooth running of the office.
- Responding to general enquiries.
- Co-ordinating the weekly staff office duties rota.
- Co-ordinating the internal meeting room booking schedule.
- Support the Office Manager to coordinate the prompt and accurate weekly grants and invoice authorisation and payments process.
- Working alongside the Office Manager in the review of supplier’s contracts.
- Preparing the monthly petty cash and credit card reconciliation for authorisation.
- Depositing cheques and cash donations as soon as they are received and recording transactions.
- Overseeing the Finance inbox, monitoring enquiries and invoices.
- Ensuring all finance records are filed accurately and systematically.
- Provide HR administrative support.
- Providing administrative support across all teams as and when required.
Grants Administration
- Coordinate grants programme shortlisting and assessment panel meetings.
- Schedule the Grants and Learning Team enquiry rota, events and 1:1s for prospective applicants.
- Collate photos, music and other digital assets from funded partner reports for use on our communications channels.
- Provide administrative support for our youth participation activities.
- Supporting our work with Funding Advisors, including scheduling training, checking availability, and tracking invoices.
General
- Carrying out all such additional duties as are reasonably commensurate with the role.
- This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
Person specification
Essential
- At least one year’s continuous experience working in a similar role.
- Strong administration skills.
- Strong communication and interpersonal skills.
- Proactive approach to completing tasks and problem solving.
- High level of proficiency using Microsoft Office, including Excel and Outlook.
- Strong finance skills.
- Experience of using cloud-based invoice processing/database systems.
- Knowledge of and commitment to inclusion, diversity, equality and accessibility.
Desirable
- Experience in a charity, agency, youth or music organisation.
- Experience in writing meeting minutes.
- An understanding of the principles of data protection.
- Awareness of financial fraud risk management.
- Knowledge of grant making.
- Knowledge of using Salesforce and other databases.
- Understanding of the music education and / or music industries landscape.
- Passion for music and interest in its benefits for individuals and society.
The client requests no contact from agencies or media sales.
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers weekdays (Monday – Friday, currently 10am – 4pm).
The aim of this role is to be part of a team providing a comprehensive information, advice and support service to carers in Manchester
The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice immediately where possible and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
This role is subject to an Enhanced DBS
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
Applications for this role close on 28th June 2024
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
The IT 1st Line Support Analyst will play a key role in enabling the organisation in fulfilling its goals through providing a best-in-class support service to its employees.
This role will be responsible for the delivery of initial technical support for hardware and software issues and requests, completing system upgrades, onboarding new employees, and maintaining on site AV equipment. In addition, this role will give the opportunity to support a wide range of technologies as well as working on key projects.
As the IT 1st Line Support Analyst has a critical role in supporting the needs of the business, we would be looking for the successful applicant to be in the office 4 days per week.
Main duties and responsibilities of the role:
Provide initial technical support, troubleshoot, escalate.
· Complete initial troubleshooting of all tickets raised with the IT team.
· Document troubleshooting steps and progress and/or call closure details within the ticketing system.
· Appropriately prioritise tickets based on urgency and impact.
· Feedback to wider team on ticket trends or common issues occurring.
· Escalate tickets where appropriate to 2nd Line Support.
· Basic Active Directory administration.
Maintenance and setup of meeting room equipment.
· Complete setup of IT equipment for key meetings.
· Regularly conduct checks of meeting rooms.
· Maintain documentation and “how to” guides on meeting room equipment and setup.
IT inductions and employee onboarding.
· When required, perform IT Induction for new employees.
· Process new starter tickets as per the new starter process.
· Complete setup of new starter hardware, software and user account.
General.
· Assist other members of the IT department in ticket completion and project related tasks.
· Maintain IT hardware and software inventory systems.
· Assist ARUK employees to adhere to IT policies and Security guidelines.
· Fulfil requirements of the Leaver Process.
· Complete desk moves and setup of new desks within head office.
· Maintain printer consumables and stock levels.
· Continuously develop professional knowledge and expertise, to ensure up to date knowledge is relevant to the role.
· Undertake any other relevant duties and projects delegated by the Head of IT, in line with the responsibilities of the post.
What we are looking for:
· Relevant experience in an IT related field
· Knowledge of Windows operating systems and Microsoft Office 365.
· Experience with IT support principles.
· Knowledge of Active Directory.
· Experience in providing 1st Line IT Support.
· Demonstrates initiative.
· Ability to build relationships, strong team player.
· Excellent communicator – able to build rapport and has excellent listening skills - receptive to feedback and demonstrates flexibility, curiosity, an ability to learn and prioritisation skills.
· Ability to explain complex IT information to all stakeholders.
· Has a “can-do” attitude and is committed to delivering results and strives for continuous improvement.
· Demonstrates logical thinking; innovative personality; able to see the bigger picture and short/long term vision.
· Strong ethical standards and a high level of personal integrity.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £23,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 23rd June 2024, with interviews likely to be held week commencing the 1st July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Salary Range: £22,310 per annum
Start Date: September 2024
Duration of Contract: 3 months
Location: Fauna & Flora, Cambridge.
Current policy offers partial remote working with the UK
Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.
The internship would be an opportunity for an individual to gain experience of working on projects to tackle illegal and unsustainable wildlife trade, with a focus on our Combating Wildlife Trafficking Activity project in the Caribbean.
This role provides an opportunity to enhance your quantitative and qualitative research skills by investigating online wildlife trade to support projects. You will be trained to conduct online market surveys and report findings for key reptile species in the Caribbean. You may also have the opportunity to learn about other wildlife trade data sources such as physical market surveys, literature reviews, interview data or CITES analysis to help research new and emerging issues.
There will be opportunities to learn from and network with Fauna & Flora’s wildlife trade project teams globally, to collate findings from market surveys across our projects. There will be a chance to engage with other NGOs working on the topic to understand best practice approaches to investigating online wildlife trade.
You will also have the opportunity to present back your findings and create communications outputs to promote our work through our internal platforms.
Skills gained would include quantitative and qualitative data analysis, reporting, presentation experience, communication skills and you would gain learning and exposure to many of our wildlife trade projects.
Note that this internship has been designed to create a professional development opportunity for people who are new to the conservation sector. Therefore, applicants should have less than two years’ paid or unpaid experience in the conservation sector (not including academic work).
This role is not eligible for sponsorship for a Skilled Worker Visa.
The closing date for applications is 30 June 2024. Interviews are likely to take place during the week commencing 8 July 2024.
Would you like the opportunity to work in our fast growing energy team? Do you have experience of giving advice on energy related matters or other enquiry areas such as debt and welfare benefits?
Being a member of the energy team involves giving advice via telephone and email to reduce fuel poverty. This can include advising on energy efficiency measures and dealing with fuel debt as well as providing advice on income maximisation and checking welfare benefit entitlement.
We are looking for individuals with a strong sense of commitment and who can work flexibly for our many different energy contracts. The successful candidate will have excellent listening and questioning skills as well as the ability to use IT in the provision of advice. If you could contribute to the ongoing success of the energy team and if you want to learn from the very best, then this could be the perfect role for you!
The role can be fully remote, from anywhere in the UK, for the right candidate or based in any one of the following offices across North Yorkshire: Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate or Skipton.
For more details please view the job pack and application guidance notes on our website via the Apply button.
Applications closing date: 1 July 2024 (9.00am)
Reserved interview dates: 8 – 9 July 2024
Using Anonymous Recruitment
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Actively Interviewing
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About the Role...
Are you passionate about making a positive impact on the lives of vulnerable individuals? The Renewal Programme, a well-established and respected local charity in the London Borough of Newham, is seeking a dedicated Housing Support Worker to join our team on a full-time basis.
You will play a crucial role in providing effective and high-quality support and resettlement services to vulnerable single homeless adults housed by the charity. Support workers are vital members of our team as they provide support to tenants, helping them to develop the life-skills they require to move on to independent living. In this role you will manage a caseload of tenants, supporting and encouraging them to maximise their skills and choices.
Your responsibilities will include:
- Conducting interviews and assessing the suitability of prospective tenants.
- Inducting new tenants into their local community and ensuring their understanding of their rights and responsibilities.
- Developing and reviewing support plans with tenants and coordinating with other professionals involved in their care.
- Holding keywork sessions with designated tenants and conducting regular risk assessments.
- Providing information, advice, and advocacy on welfare benefits, education, budgeting, and independent living skills.
- Liaising with external support service providers and fostering connections with community groups.
- Recommending permanent housing options and providing support and advice to successfully moved-on tenants.
- Upholding health and safety standards and maintaining positive relationships with the local neighbourhood.
About You...
You will play a crucial part in providing a safe and supportive environment for residents, many of who are formerly street homeless. As a natural communicator with excellent interpersonal skills, you will possess a supportive and non-judgmental approach.
Your ability to work within policies, procedures, and regulations is essential to maintain a safe and effective environment.
If you are ready to contribute to empowering vulnerable individuals and making a positive impact on their lives, we invite you to apply. Your dedication and commitment will play a vital role in helping our residents transition towards a more independent lifestyle.
Requirements:
- Experience of face-to-face support work with vulnerable individuals.
- Practical experience in assessment, key-working, and advocacy.
- Knowledge of housing management, support planning, and relevant statutory services.
- Excellent communication, organizational, and analytical skills.
- Ability to work under pressure, manage time effectively, and maintain accurate records.
A bit about us
The Renewal Programme is a local Newham based charity that is passionate about supporting those that find themselves on the margins of our community. We are able to offer the successful candidates a friendly, supportive and values driven work environment with a real opportunity to make a positive difference in the area of housing and homelessness in Newham.
Application procedure
Please note there is no closing date for this role, but early applications are encouraged as we will invite interviews and begin the selection process on a rolling basis, with the aim to have positions filled as soon as appropriate candidates are identified. To apply please send a copy of your CV and a covering letter of no more than 2 pages long.
Please refer to the job description and person specification attached and note an enhanced DBS check will be required.
We look forward to hearing from you!
Newham Community Renewal Programme welcomes applicants from all backgrounds and identities.
The client requests no contact from agencies or media sales.
We’re looking for a motivated individual with an eye for detail and accuracy to join our growing team at Basis Yorkshire as Financial Admin Assistant. Basis are a unique and vibrant small charity working with women who sex work and women young people being sexually exploited. We need a new member of staff to support us processing regular financial transactions of the charity and supporting the Finance Manager to ensure the organisation is able to monitor its financial risk and compliant with financial procedures in close collaboration and supervision by the Finance Manager.
- Produce and send invoices for payments owed and monitoring of payments
- Reconcile income from bank statements with invoices (credit control)
- Log incoming invoices and other expenditure onto accounting system
- Monitor credit card expenditure including matching up with invoices
- Responsibility for petty cash float and input into the Fin. Administration system
- Support the completion of funding reports and preparation of budgets for funding proposals
- Supporting the wider finance and admin team incl dealing with general enquiries
The client requests no contact from agencies or media sales.
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Assistant Shop Manager at Scope's Alton shop, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.
About you
You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent, 35 hours per week
Scope's Alton shop, 78D High St, Alton, GU34 1EN
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Are you a creative and innovative Web Designer with a passion for creating impactful websites? We’re looking for someone to drive forwards our brand digitally through relevant, accessible and engaging web design.
Our website is a vital channel for our communications and marketing delivery. It’s the main platform for students to engage with us and find out more about our story and the services, opportunities and activities we provide to help them Love Exeter. The Web Designer will play a key role in developing our webpages to deliver our marketing campaigns and ambitions.
We think this role could be a great fit for someone who is a looking to build their experience and portfolio, or an experienced candidate looking for some part-time work to fit around their other commitments or work. You will have the flexibility to work from home for part of the week, as well as the opportunity to work with our diverse teams on the beautiful Exeter University campuses.
Who are we?
Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of, our members.
The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.
What will you bring?
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You’ll have some experience in producing high quality, relevant and engaging web designs to communicate marketing campaigns to a diverse audience.
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You’ll be able to work collaboratively with others to co-create creative and innovative solutions.
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You know how to engage audiences through authentic and impactful web design and UI.
We offer lots of great benefits including enhanced family pay, a huge 27 days’ annual leave plus public holidays, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills in whatever wat you choose. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.
Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.
Dates for your Diary
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Closing Date: Monday 8 July 10:00
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Shortlisting: Friday 12 July
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Interviews: Thursday 18 July
Please visit our website to download our Candidate Pack for more information before submitting your application via our online portal.
Helping students to Love Exeter.
The client requests no contact from agencies or media sales.