Director of services jobs

About HIAS+JCORE 

HIAS+JCORE is the UK Jewish voice on refugees and racial justice. Our work is driven by the belief that the Jewish community should play an active part in building a society in which refugees are able to live in dignity where the UK is a welcoming place free from racism. 

Our organisation came into being through the joining of forces in 2023 between two organisations: the Jewish Council for Racial Equality (JCORE) and HIAS.  We put in place a strategy to last from late 2024 to late 2027 and are excited about how we are achieving many of our goals.

Purpose and nature of role 
 

We’re looking for a motivated self-starter to join our team to take on a role with autonomy around office management, human resources and procurement. You’ll be a fast learner who takes initiative and can work independently on new projects. The successful post-holder will provide support to ensure the whole operation runs smoothly. 

Essential functions  

Organisational operations 

1. Managing the office, ensuring team members have the space and equipment they require; procuring new equipment and services required, and managing all suppliers; 

2. Ensuring HIAS+JCORE is meeting all statutory and regulatory requirements including implementing health and safety policy and procedures, and arranging and ensuring staff attendance at relevant training; 

3. Being the first point of contact for external queries and responding to phone and email enquiries; 

4. Administering HIAS+JCORE’s DBS system for staff and volunteers, liaising with both applicants and the DBS provider to ensure smooth processes;

5. Liaising with the charity’s insurance provider to ensure that policies are up-to-date and cover our work.

Events

1. Providing administrative support to HIAS+JCORE events, including venue booking, registration, communication, working with suppliers, and other support before, during, and after events; 

2. Organising staff meetings, training, away days, social events and celebrations; 

3. Ensuring events take place within agreed budgets.

HR 

1. Managing contracts and inductions for new staff, maintaining personnel files and HR records; 

1. Working with colleagues to produce and update job descriptions and person specifications; 

1. Managing annual leave records and liaising with staff and trustees about office closed dates; 

1. Assistance with recruitment and induction as required. Including advertising roles, maintaining recruitment records, liaising with candidates and interview panel, organising interviews, requesting references/DBS checks and ensuring statutory requirements are followed at all times; 

1. Liaising with the charity’s payroll provider and ensuring payslips, P60s and other documents are sent to staff;

1. Ensure that employment law and other relevant legislation is being complied with; 

1. Working with colleagues at the HIAS Head Office to respond to any arising HR or disciplinary issues; 

1. Ensuring staff compliance with all HIAS+JCORE and HIAS policies. 

Finance support 

1. Working with the freelance finance manager to ensure timely updating of accounts and payments;
2. Oversee staff payment cards;
3. Fundraising administrative support, including recording and logging regular and one-off donor and administrating fundraising appeals; 

 
Governance and staff support 

1. Coordinating the work of the Board of Trustees, including organising Board meetings, circulating papers to trustees, attending meetings and taking minutes; 

1. Administrative tasks relating to liaising with and updating records held by the Charity Commission and Companies House; 

1. Administrative support and diary management for Executive Director and Deputy Director. 

IT 

1. Responsible for the management of HIAS+JCORE’s data and filing systems. Ensure data protection laws are being adhered to. Point of contact for the ICO; 

1. Ensuring regular safety testing; 
2. Work with partners at HIAS to implement new systems

1. Working with the team to implement our new Customer Relationship Management (CRM) system; managing our database and CRM, including data entry, supporting staff with CRM and setting up campaigns, events, reports and forms. 

Other Responsibilities 

1. Any other duties as required by your line manager. 

 
Qualifications and Experience 

Essential 

• A self-starter that is able to take initiative and work independently on new projects, including finding ways to improve the efficient and smoother running of the HIAS+JCORE office team; 
• A willingness to learn on the go;
• Excellent IT skills. Proficiency in Microsoft Office 365 suite including being able to undertake key tasks such as mail mergers; 

• Awareness of statutory and regulatory requirements; 

• Awareness of GDPR and data protection legislation; 

• Ability to communicate well in writing; 

• Excellent attention to detail; 

• Excellent organisational skills; 

• Ability to work well as part of a team and with other volunteers; 

• Ability to oversee and manage projects on an ongoing basis; 

• Commitment to HIAS+JCORE values, social justice and anti-racism. 

Desirable 

• Experience of working for a small charity ;

• Experience of interacting with charity governance and trustee boards.

Experience required 

• Prior administrative experience; 

• Experience of managing a database system; 

• Experience of holding responsibility for data management, HR and ensuring compliance with statutory requirements; 
• Proficiency in IT and ability to learn how to use new equipment

Applicants must be UK based either in London/the South-East or be willing to relocate. We are only able to consider applicants who have the right to work in the UK. HIAS+JCORE is unable to sponsor working visas to the UK. 

We warmly encourage and welcome applicants from all backgrounds, and people with any, or no, particular religious faith or beliefs. We particularly encourage applicants from people with lived experience of the asylum system. 

About us

Rainforest Foundation UK (RFUK) is a values‑driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

About the role

Do you want to lead transformative fundraising and communications strategies that make a global impact?

As Head of Fundraising and Communications, you’ll play a pivotal role in shaping RFUK’s external profile and driving income growth to support our ambitious 2033 vision: scaling up community-led protection of tropical forests. Reporting to the Executive Director, you’ll oversee strategic communications and fundraising, manage a small team, and work closely with colleagues across programmes and operations.

This is a senior leadership position where no two days are the same—whether you’re crafting compelling narratives, engaging major donors, or amplifying the voices of Indigenous communities on the global stage.

The role is full-time, permanent, and based in London with hybrid working options. We offer flexibility, a supportive culture, and the chance to make a lasting difference.

About you

You’re an experienced leader with a proven track record in both strategic communications and fundraising. You’re a creative communicator who can turn complex issues into persuasive, accessible messages that drive change and support for our mission. You know how to secure significant income from foundations, corporates, individuals and major donors, and you’re confident in building long-term relationships with diverse stakeholders. You thrive on collaboration, motivate teams to achieve ambitious goals, and bring resilience and cultural sensitivity to everything you do.

If you’re passionate about social and environmental justice and ready to help shape RFUK’s future, we’d love to hear from you.

Job description and benefits

Please download the full job description. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance and four weeks of work-from-anywhere flexibility.

Location

Hybrid role based in our Bethnal Green office. The postholder would usually be required to work in the office a minimum of two days per week during their probation period. This can be reviewed with their Line Manager thereafter. RFUK can sponsor a Skilled Worker Visa for the successful candidate if required.

Application process

To submit your application, kindly complete the online application form by Friday 16th January 2026, by 9AM. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 days of the closing date, please assume that your application has not been successful on this occasion.

Interviews with shortlisted candidates will be held on 29th January 2026. Please let us know in your application if you are available to attend an online interview.

Job Purpose:

Terms & Conditions:

To Apply:

• Is restricted to women only as a genuine occupational requirement
• Requires the right to work in the UK
• Is subject to an Enhanced + Adult Barred List DBS check
• Is subject to successful HMPPS enhanced vetting

The role:

In this new role we are seeking an experienced, confident HR professional to provide both strategic and operational leadership of the EIA HR function through a period of growth and transition.

As a member of the Senior Management team, the Head of HR will contribute towards organisation-wide decision-making and will ensure that the people strategy underpins EIA’s mission and long-term goals. Reporting to the Director of Operations, the Head of HR will use their initiative to develop and manage the HR function, providing expert advice on organisational change and transformation through people-focused initiatives.

The role will require a combination of strategic planning, operational delivery, and advisory skills to support change, foster a positive culture, and ensure compliance with UK employment law and best practice. The Head of HR will line-manage the HR Officer and oversee high-quality, responsive HR services across the charity.

About you:

• You will have significant senior HR leadership experience, and be CIPD Level 7 (or equivalent experience), with a strong, up to date knowledge of UK employment law and HR governance at a strategic level.
• Ideally you will have experience working within a charity, NGO or campaigning sector.
• You will have proven ability to operate effectively as part of a Senior Management Team, contributing to organisational-wide decision-making beyond the HR remit.
• You will have strong influencing and relationship-building skills, with credibility at senior levels.
• You will have a proven ability as a self-sufficient HR leader.
• You will have experience of working with international employment arrangements, including Employer of Record models, ideally with experience of international employment law or cross-border HR practices.

What we offer:

Location: Hybrid Working possible between offices in London Islington and home.
Hours: 24-32 hours per week, with the exact hours and working pattern to be agreed.
Salary: £55,000-£60,000 per annum depending on experience (pro rata to working hours)
Contract Type: Permanent
Holiday: Annual leave package of 25 days annual leave ( days off between Xmas and New Year) Bank Holidays day off on your birthday, with an additional day per year up to a max of 29 days (pro rata).
Benefits: 4-8% pension contribution, Mental health and wellbeing support programme

By applying for this role, you are stating that you are eligible to work in the UK. EIA UK is unable to apply for a Certificate of Sponsorship for this role.

EIA UK is committed to being a fair and inclusive employer. We actively encourage applications from all backgrounds, especially underrepresented groups and minorities.

REF-225 895

Trusts Manager

Royal Academy of Dramatic Art

Salary in the region of £40,000 - £45,000

38 days’ holiday |Defined contribution pension scheme | Hybrid working

For over 120 years, RADA has stood at the forefront of dramatic arts training, nurturing generations of actors, directors, writers, producers and technical artists who have gone on to shape the worlds of theatre, film and television. Access and diversity are at the heart of who we are, and we are deeply committed to ensuring talented students from all backgrounds can experience our training, uplifting the greatest range of voices and perspectives.

This is an exciting time to join us. Our vision and strategy focus on sustainability and inclusion, foregrounding excellence, equitable practice and wellbeing, and empowering artists. Alongside developing our growth strategy, estates strategy, industry partnerships and international offer, we are addressing two urgent priorities: investment in our estate and in bursaries to ensure all talented students can thrive. This is in addition to raising unrestricted funding for RADA’s core activity. At the same time, we are building a renewed alumni strategy, creating opportunities for graduates to connect, collaborate and shape the future of our industry.

We are seeking an experienced trusts fundraiser to join our Development team at a pivotal point in our journey. As Trusts Manager, you will play a key role in supporting the delivery of RADA’s future fundraising growth by developing and stewarding long-term relationships with a portfolio of Trusts and Foundations to unlock transformational support for RADA’s mission and future. Reporting to and working closely with the Head of Grants & Fundraising Services, you will support with the creation of the Trusts and Foundations annual strategy, and will confidently seek out and secure new mid-level gifts.

The ideal candidate will be a confident and proactive fundraiser from an arts/cultural or higher education context and with a track record of gifts at the five-figure level. Your persuasive communication skills, attention to detail, and willingness to take initiative will be important drivers in this role. In addition, your ability to build relationships and inspire trust with RADA’s leadership and senior volunteers will be key to your success.

If you are excited by the opportunity to shape the future of dramatic arts training, and to make a lasting difference through life-changing work, we would be delighted to hear from you.

For a confidential conversation about this exceptional opportunity, please contact our recruitment partners at Richmond Associates. For further information, key dates, and how to apply, please visit the Richmond Associates website and download a detailed candidate pack.

Please tell us if there are any reasonable adjustments we can make to help you in your application or with our recruitment process.

We are taking positive action by guaranteeing an interview to any applicant who self-identifies as being from a Black, Asian or Global Majority background, and/or who self-identifies as D/deaf or disabled, and has experience as a development department lead or deputy lead in the cultural and Higher Education sectors. If you regard yourself as having these characteristics, please state so clearly on your supporting statement.

Closing date for applications: 09:00 on Monday 12th January 2026

#trusts #trustsfundraiser #trustsmanager

Driving Mobility seeks an inspiring, strategic leader to guide its UK network and champion independence for people with restricted mobility.

Applications close at 9 a.m. Monday 12th January.

Location: Work from home with significant travel

Driving Mobility is the national charity that coordinates a UK-wide network of driving and mobility assessment centres, supported by the Department for Transport. Together, these centres help thousands of people every year – including disabled, older and newly injured individuals – to drive safely, access suitable vehicles and maintain their independence.

We are now seeking an exceptional Chief Executive Officer (CEO) to lead the Charity into its next phase of growth and influence. This is a pivotal moment for Driving Mobility as it strengthens its national voice, expands digital and outreach services, and deepens collaboration across government, health and the voluntary sector.

The ideal candidate will be a strategic and inspirational leader, capable of balancing operational oversight with external advocacy.

You will bring experience of partnership working at a senior level, strong financial and organisational acumen, and a genuine commitment to improving mobility and inclusion for all.

If you are motivated by purpose, partnership and impact, this is a rare opportunity to shape the future of accessible transport and independent mobility across the UK.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Monday 12th January.

The Community Fundraising team supported by an incredible team of volunteers, stewards some of our most dedicated supporters, who organise events and bring their networks together to raise up to six figure sums. We build long lasting relationships with individuals as well as community groups, schools and corporate organisations to raise millions for the Charity every year.

As Senior Community Fundraising Manager you will lead a team to grow income raised through community supporters, including individuals, local groups, schools and corporate organisations. and manage our volunteering programme.

You’ll be a highly skilled relationship manager and will play a key role in strengthening stewardship within the Community Fundraising team. You will also deliver first class stewardship to some of our most dedicated community fundraising supporters and engage with new supporters to raise five and six figure sums.

You will be a high performing fundraiser with experience of delivering income growth through effective relationship management. You will be driven and dynamic and relish the opportunity to help achieve our ambitious goals.

What we offer  

• Hybrid working between home and Sutton with occasional travel to Chelsea. 

• Flexible working around our core hours of 10am to 4pm 

• 27 days annual leave rising with length of service 

• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service) 

• Training, support and development opportunities 

• Access to the blue light discount scheme and other discounts opportunities 

• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more 

• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes 

Inclusion matters  

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

Please apply with a CV and cover letter of no more than two pages, setting out how you meet the criteria in the person specification. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

Are you knowledgeable and passionate about community and health? Could you recruit, lead and support a team of community volunteers to run fun and healthy living initiatives? Do you have the ability to take the unexpected in your stride? Then why not join us at SMART?

We are looking for someone that recognises the importance of good wellbeing for all, is capable of dealing with a wide scope of managerial areas, and can work with our local communty as our Public Health-funded Community Champions Manager.

SMART is a unique Chelsea-based charity, serving the local community in a supportive and flexible environment. We offer 28 days annual leave (plus paid bank holidays), a pension program, competitive salary, and additional benefits.
   
Think you'd be a good fit? Just click the Apply button, and send us an up-to-date CV, and a 2-page covering letter telling us why.

The closing date to apply is 23rd January at 23:30, with interviews taking place on the week commencing the 26th January 

Human Resources Manager, L'Arche Ipswich

ABOUT THE ROLE

Hours of work: 22.5 hours per week, flexibly
Salary: £34,224.59 FTE (£20534.75 for 22.5 hours)
Reports to: Community Leader
Place of work: L'Arche Ipswich
Contract type: Permanent, Part-time
Closing date: Sunday, 1st February 2026 at midnight

Notes: This position does not offer visa sponsorship.

Main purpose of the role

The Human Resources Manager provides effective HR support to all employees at L'Arche Ipswich, in line with L’Arche’s identity, mission and values.

The HR Manager will:

• Lead, facilitate and organise recruitment in the community together with the Registered Manager and the Community Leader;
• Actively seek opportunities to link up and maintain good relationships with organisations such as other recruitment and voluntary agencies, career offices, churches and communities, educational establishments with a particular emphasis on promotion among young people;
• Manage the full employee lifecycle, in line with employment law, regulatory requirements, and L'Arche policies;
• Support leaders with employee relations casework;
• Submit accurate payroll data;

Key essential criteria

• Understanding and identification with the aims, mission and values of L'Arche;
• Experience of working in HR, especially employee relations casework;
• Experience of the full employee life cycle including recruitment, training, performance management;
• Experience of a similar role with lead responsibility for employment matters;
• CIPD level 5 (Associate) or equivalent;
• Highly developed IT skills including familiarity with using HR databases;

This role is subject to an enhanced DBS criminal record check.

You can find more details about L'Arche Ipswich and L'Arche on our website

Discover what makes L’Arche a rewarding place to work—explore our employee benefits on our website.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please submit your CV and answer the questions from our online application form.
The closing date is: Sunday 1 February 2026 at midnight

We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.

We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

REF-225 890

Become the next Chief Executive of The Prince & Princess of Wales Hospice and lead one of Scotland’s most admired palliative care organisations into its next chapter. This is a chance for an inspiring, strategic leader to shape our vision, champion our values and ensure patients and families remain at the heart of everything we do.

Applications close at 9 a.m. Friday 30th January.

Who we are

The Prince & Princess of Wales Hospice has been at the heart of Glasgow for more than 40 years, delivering specialist palliative care that supports people with life-limiting conditions and their families. Renowned for our personalised, whole-person approach, we combine clinical expertise with emotional, social and spiritual support to help people live well, with dignity and comfort. Our purpose-built, contemporary home allows us to offer innovative, flexible services tailored to individual needs, supported by committed teams of staff and volunteers. With a proud heritage and a forward-looking mindset, we continue to strengthen partnerships and expand our reach as a leading provider of palliative care across Greater Glasgow and Clyde.

About the role

We are seeking a new Chief Executive to lead the Hospice into its next chapter; an opportunity to shape strategy, influence key partners and ensure patients and families remain at the centre of everything we do. You will guide an experienced senior management team, foster a positive and collaborative culture and champion innovation across clinical and organisational practice. Balancing long-term vision with operational oversight, you will steer the Hospice through a changing landscape, ensuring our services evolve to meet community needs while upholding our values and commitment to excellence. This role demands a leader who can inspire, engage and represent the hospice with confidence across local, national and international sector-wide arenas.

Who we are looking for

We are looking for a motivating, energetic and inspiring leader with the strategic insight and operational strength to run a complex, mission-driven organisation. You will bring proven experience of delivering change, shaping organisational strategy and influencing at senior levels, alongside the ability to motivate teams and nurture a culture where people feel supported and valued. Your outstanding communication and relationship-building skills will enable you to work effectively with NHS partners, government, funders and the wider community, helping to secure sustainable income, strengthen collaboration and enhance the Hospice’s profile and impact.

You will also demonstrate sound financial judgement, rigorous governance capability and a deep commitment to improving patient and family experience. Above all, you will bring integrity, empathy and the measured leadership presence needed to guide the organisation confidently and creatively into the future. If you are inspired by the chance to make a meaningful and lasting difference, we would be delighted to hear from you.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Friday 30th January.

The Membership Engagement & Communications Manager will lead on the planning and delivery of integrated member engagement strategies, events, communications and partnerships that enhance brand visibility, support our five-year business plan and strengthen stakeholder relationships.

You will also support overall Member engagement activities, maintaining voter contact and data accuracy on our CRM system.

This role will require creativity, organisation, stakeholder engagement and a strong ability to deliver results across predominantly B2B environments, whilst working as part of a small but supportive Marketing and Communications team to champion The Fitzrovia Partnership brand.

Collaboration across departments and consistent communication are critical for success. 

Key Duties and Responsibilities 

Member Engagement 

· Build strong, visible relationships with members across all BID areas. 

· Deliver regular contact and visibility of The Fitzrovia Partnership’s services, events, and opportunities. 

· Escalate business-specific needs to support strategic engagement planning. 

· Maintain accurate CRM records, supporting partnership, ballot, and KPI tracking. 

· Attend and represent The Fitzrovia Partnership at member events and forums. 

· Support planning and execution of engagement events and campaigns. 

· Contribute data and updates to support internal reporting. 

· Assist in delivery of all Member engagement, with a focus on targeted communications and events. 

Communications

· Lead and manage all Member communications, including newsletters and special project communications

· Maintain accurate and up-to-date membership materials for use in member communications.

· Act as brand guardian for all corporate content and visual identity.

· Prepare and deliver executive communications on behalf of senior leaders as needed.

· Regularly and proactively engage with members and external partners to source content, opinions and for external communications.

Event Planning, Delivery and Reporting

· Lead the planning, delivery, promotion and evaluation of Member events.

· Oversee the annual events calendar across the company, website and event listings, ensuring they are in line with company objectives.

· Manage supplier and venue relationships, ensuring events are delivered on time and within budget.

· Collaborate across departments to ensure events align with wider business objectives and advise on requirements as needed.

· Champion quality and branding standards across events.

· Lead on promotion of events and attendee engagement strategies

· Monitor spend to ensure events remain within budget and collect post-event feedback for continuous improvement.

· Lead the reporting on events, evaluating effectiveness against event objectives and company mission.

Team Support and Collaboration 

· Work cross-functionally to integrate member engagement activities into broader initiatives. 

· Share business and member insights to refine engagement strategies and inform cross-team coordination. 

· Provide data to support performance reporting.

Person Specification 

Essential 

· A motivated and enthusiastic self-starter

· At least 3 years’ experience in member engagement, stakeholder engagement or account management.

· Excellent copywriting skills along with an aptitude for proof reading

· Strong communicator with a professional and approachable manner, confident for face to face and remote interactions. 

· Organised and detail-focused; adept at managing multiple priorities. 

· Proactive and flexible; able to work independently and as a team contributor. 

· Responsible and accountable; takes accountability for own workload and timely deliverables of work.

· Proficient in CRM or database systems for data management. 

· Strong interpersonal and collaborative working skills. 

Desirable 

· Analytical and comfortable looking to identify trends in data, with support. 

· Understanding of Member organisations, Member engagement and renewal cycles.

· Experience in business-facing roles. 

How to apply

To apply for this role, please send a maximum 2-page cover letter and your CV.

Shortlisted candidates will be invited to interview the w/c Monday 9 February 2026.

Job Purpose:

To support the delivery of WIPs housing programme in Manchester and Trafford, with a focus on women coming into contact with the police and women being released back into the community following a period on remand, providing trauma-informed specialist support to improve housing outcomes for women affected by the criminal justice system.

Key Responsibility Areas

1. To deliver an effective housing intervention for women impacted by the criminal justice system.
2. To develop effective relationships with key stakeholders, such as housing departments, court-based and prison teams, to ensure a collaborative approach to women’s accommodation needs.
3. To provide expert advice and support to colleagues, including upskilling through information and training sessions, and supporting system change activities.

For the full list of responsibilities, please download the recruitment pack.

Terms & Conditions:

Start date: TBC

Salary: £26,650 per annum

Location: Manchester & Trafford, based at the WomenMATTA women’s centre.

Working hours: 35 hours – Full time

Contract: Permanent

The Partnerships and Business Development Manager is responsible for securing and sustaining business and property support for The Fitzrovia Partnership, with a primary focus on ballot delivery and long-term levy payer engagement.

The role leads the practical management of the Camden and Westminster occupier ballots, voluntary membership, property forum and targeted engagement activity. It is delivery-focused and process-driven, ensuring that engagement activity is well planned, well recorded, and directly supports successful ballot outcomes.

Working closely with the Marketing and Communications team, the postholder ensures engagement activity is aligned with wider messaging and campaigns, while retaining clear ownership of relationships, follow-up, and conversion.

Key Duties and Responsibilities

Business and Property Engagement

· Lead direct engagement with levy-paying businesses and property owners through meetings, visits, calls, and structured follow-up.

· Build and maintain strong working relationships with key decision-makers, ensuring consistent and informed dialogue.

· Develop, lead and manage engagement plans for priority occupiers and property interests, with clear objectives and outcomes.

· Act as a first point of contact for ballot-related queries and engagement issues.

Ballot Management and Delivery

· Manage the end-to-end occupier ballot process, working with the billing authority to ensure compliance with statutory requirements and deadlines for the 2027 Camden and 2028 Westminster ballots.

· Maintain detailed ballot timetables, engagement trackers, and risk logs to support back-to-back ballots.

· Coordinate internal inputs to ballot materials, ensuring engagement intelligence informs content and targeting.

Voluntary Membership

· Manage the development and delivery of a voluntary membership offer alongside statutory levy arrangements.

· Identify, engage, and convert voluntary members, tracking participation and renewals.

· Ensure voluntary members receive clear value through engagement, access, and communication.

Project Management

· Plan and deliver targeted engagement campaigns in support of ballots and priority projects.

· Manage engagement activity as structured projects, with defined milestones, actions, and reporting.

· Work closely with Marketing and Communications to align engagement activity with campaigns, while retaining ownership of delivery, follow-up, and outcomes.

· Support delivery of engagement-led projects such as property forums, briefings, and issue-based meetings.

CRM, Data and Insight

· Take ownership of CRM use for engagement, ensuring all interactions, outcomes, and next steps are accurately recorded.

· Maintain high data quality to support ballot readiness, reporting, and audit requirements.

· Produce regular engagement reports showing coverage, risks, gaps, and progress towards ballot thresholds.

· Use CRM insight to prioritise effort and guide engagement strategy.

Governance and Reporting

· Prepare clear written updates, briefings, and summaries for senior leadership, the Board, and relevant sub-groups.

· Ensure engagement activity complies with data protection and internal governance requirements.

· Support audit trails and evidence requirements associated with ballot delivery.

This role works closely with the Marketing and Communications team to ensure consistency of messaging, timing, and audience targeting. However, it remains distinct in its focus on relationship management, ballot mechanics, CRM discipline, and delivery of outcomes, rather than content creation or communications strategy.

Person Specification

Skills and Experience

· Strong and proven experience in business engagement, membership, stakeholder management, or business development in a place-based or membership organisation.

· Demonstrable experience in a commercial development role, or strong evidence of meeting conversion targets in a B2B environment (for example, membership, sponsorship, account growth, renewals, or service sales).

· Proven experience managing complex processes or campaigns with fixed deadlines.

· Strong project management skills and attention to detail.

· Experience using CRM systems to manage relationships, track activity, and produce reports.

· Ability to work closely with communications colleagues while retaining ownership of delivery and follow-up.

· Strong written and verbal communication skills, particularly for briefings and engagement reporting.

Knowledge and Understanding

· Understanding of BIDs or similar partnership organisations and the importance of ballot legitimacy.

· Awareness of how businesses and property owners engage with place-based organisations.

· Understanding of data protection and responsible handling of stakeholder information.

Personal Attributes

· Organised, persistent, and comfortable working to targets and deadlines.

· Confident and professional when dealing with senior stakeholders.

· Practical, delivery-focused, and outcomes-driven.

· Willing to learn, reflect, and continuously improve.

To apply for this role, please send a max 2-page cover letter and CV. Shortlisted candidates will be invited to interview (w/c 9 February 2026)

Circa £38,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as an Executive Assistant.

This role will provide support to the Chief Finance and Operations Officer. This includes a range of responsibilities, full administrative support, secretarial duties, and project coordination for crucial cross-organisational initiatives, ensuring seamless execution and impactful outcomes.

We are seeking a candidate with proven experience in providing high-level support, adeptly managing complex diaries, and skillfully coordinating major meetings, events, and projects. The ideal candidate will have a track record of effectively supporting multi-stakeholder programs, making decisions with agreed parameters, and demonstrating strong communication and leadership skills. Additionally, the ability to prioritize effectively in a dynamic environment and take proactive steps to address challenges is essential for success in this role.

Act now and visit the website via the apply button to apply online.

Closing date: 5pm, Thursday 22 January 2026.

Interview date: Thursday 12 February 2026.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London (change to Scotland address if appropriate) and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)