Supporter Relations Officer

We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 21 rehoming centres.

The role of the Supporter Relations Officer (SRO) is to promote the work of Dogs Trust to key audience groups in their catchment area and to support them accordingly. They provide a vital link to the community, stewarding supporters wherever they may be on their Dogs Trust journey. This is done by handling local supporter legacy and Canine Care Card enquiries, as well as in memory donations.

The SRO spends time in the community, visiting local businesses and people, as well as organising community talks to relevant audience groups. They organise supporter events and tours at the rehoming centres throughout the year and are also part of the team organising and attending events with the Dogs Trust Village.

As the role is primarily customer-facing, the SRO is based at the rehoming centre. However, they spend a portion of their time in local communities. This role also involves frequent travel, both locally and across the UK, including some overnight stays, as well as weekend and evening work. A full UK manual driving licence is essential.

The successful candidate will have experience in a public facing role and a passion and commitment to the work and aims of Dogs Trust. They will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.