Donor recruitment manager jobs
About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.
The Role
We are seeking a proactive and organised individual to join our team as Administration Manager. As Manager of a small team of administration assistants, you will play a crucial role in coordinating administrative support across our Perth and Aberdeen offices, ensuring the smooth running of the organisation by providing support across several of the charity’s functions including fundraising, finance, marketing and operations.
The ideal candidate will have proven experience in a similar office or administration management role, ideally within the charity sector. They will be proactive in building positive relationships across the charity and will be confident managing projects, budgets and external suppliers. They will have experience of using CRM systems in a fundraising context, be solutions-focused and have a strong commitment to our mission.
This role will be based from our headquarters at Perth Airport, and occasional travel to our Aberdeen base will be required. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.
About You
Essential
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Proven experience in administrative management or office management roles.
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Knowledge of how CRM systems operate.
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Strong understanding of data protection (GDPR), confidentiality and safeguarding requirements.
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Experience managing administrative systems, processes, and office infrastructure.
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Demonstrated ability to manage budgets, financial processes, and procurement.
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Experience supervising or line managing staff or volunteers.
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Familiarity with CRM databases, HR systems, and basic IT troubleshooting.
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Experience of working with external IT suppliers and managing contracts of this type.
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Excellent organisational and time management skills.
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Strong written and verbal communication.
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Ability to prioritise competing demands and meet deadlines.
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High level of accuracy and attention to detail.
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Confident user of Microsoft 365 (Teams, SharePoint, Outlook, Excel, Word).
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Strong problem-solving skills and initiative.
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Ability to manage sensitive information with discretion.
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Effective decision making and ability to work independently.
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Adaptable.
Desirable
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Experience working in a charity, nonprofit, or values driven organisation.
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Experience of providing administrative support to a team of active and busy fundraisers.
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Knowledge of the requirements to deliver PCI compliance.
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Health & Safety knowledge, including risk assessments or trained Fire/First Aid certification.
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Experience developing or improving administrative systems.
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Experience managing suppliers and contracts.
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Experience of Donorflex.
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Project management experience or relevant certification.
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Advanced Excel or database skills.
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Ability to deliver training to staff or volunteers on processes or systems.
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Hard working and goal orientated.
Our Benefits
- Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)
- Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
- Death in Service benefit: 3 times annual salary
- Optional Private Medical Insurance plan and Cashplan
- Employee Assistance Programme
- Enhanced Maternity/Adoption/Paternity Pay
- Access to Blue Light Card
- Learning and Development Opportunities
- Hybrid Working (minimum 2 days per week in the office)
Selection Process
Interviews will take place at our base at Perth Airport in Scone during the week commencing the 30th March 2026.
How to apply
Please refer to the full job pack on our website.
Application deadline is 5pm on Monday 16th March 2026.
To ensure no one in Scotland dies because help cannot get there in time.
The client requests no contact from agencies or media sales.
Family Education Trust is recruiting a Development Manager to turn evidence-led research into real-world impact for families across the UK. This is a rare opportunity to build a fundraising function from the ground up inside a respected policy organisation - with the autonomy to do it your way.
About the role
You will build and lead FET's income growth function, securing near-term unrestricted income while developing durable fundraising capacity. Your core focus is establishing a new major donor and mid-value programme and delivering a high-performing trusts and foundations pipeline.
We have streamlined administrative responsibilities so you can concentrate on what matters: income growth and donor relationships. You will work closely with our Communications Manager, who produces copy and assets for your fundraising brief.
What we are looking for
We need someone with recent, hands-on fundraising experience in a mission-led organisation who has built income, not just maintained it. Experience building a major donor pipeline is essential, along with trusts and foundations competence. You must have genuine personal alignment with FET's mission and established public positions on family policy.
The details
Salary: Up to £40,000, with flexibility for an exceptional candidate Location: Home-based, with UK travel as required Contract: Full-time, permanent Hours: 37.5 per week Annual leave: 25 days plus bank holidays Pension: 5% employer contribution via salary sacrifice Closing date: 9am Monday 16 March 2026
How to apply
Please read the full job description and person specification (attached) and send a CV and covering letter by 9am Monday 16 March 2026. Your covering letter should explain how you meet the essential criteria set out in the person specification.
The client requests no contact from agencies or media sales.
This pivotal role will shape how our 120 colleagues grow, develop and thrive — helping us build a motivated, skilled and kingdom-focused team. As our Learning & Engagement Manager, you'll design and deliver impactful learning programmes, create clear development pathways, champion employee voice, and cultivate a culture of continuous learning across the organisation. This is a great opportunity to work in a supportive team, bringing your skills and experience to deliver our mission to help Christians be the best stewards of the resources God gives them.
Learning and development
- Responsible for creating and implementing a programme to identify training and development needs across Stewardship, using assessment and analysis tools.
- Systematically supporting individuals to develop their personal learning plans and help identify learning opportunities to support this.
- Embed competencies and behaviours into job roles to improve recruitment and performance processes.
- Mapping all learning across the organisation to create clear learning pathways and opportunities for progression
- Identify and investigate learning methods, and create recommendations to facilitate training, learning and development for individuals and teams.
- Work proactively with team leaders to prioritise learning & development, designing and creating training programmes which are team or group specific.
- Design and implement innovative ways of encouraging informal learning across Stewardship and creating a framework to ensure this becomes a core part of organisational culture.
- Develop and organise ongoing training for line managers to support them to lead effectively and in line with servant leadership behaviours.
- Create high quality and accessible guidance to ensure all colleagues are accessing a full range of benefits and opportunities to learn, grow and develop while at Stewardship.
- Facilitate and deliver training to staff, with support from other PC&P members or LT. For example, on equality & diversity, or coaching skills etc.
- Monitoring and reporting on learning expenditure, working closely with team leaders to ensure learning targets are being met.
Employee engagement
- Lead on developing our employee listening opportunities:
- Planning, implementation, analysis, presentation and follow up of our regular staff pulse surveys, working with team leaders to implement findings.
- Create a programme of listening at key moments of the employee lifecycle, e.g. returning to work after maternity leave, exit interviews, through probation etc.
- Facilitate and work with other staff to deliver topic-led consultations, gathering insights on specific areas.
- Oversee the exploration and development of an employee forum to strengthen employee voice. Working to develop terms of reference, organise meetings, and facilitate speakers and feedback.
- Evaluate the impact of activities using a range of evidence and metrics to identify insights, trends and patterns.
- Working with the Head of PC&P to identify, implement and roll out any appropriate software to underpin employment engagement and learning.
You will have:
- At least three years experience in a learning and development role, preferably at a management level.
- Experience of leading and implementing learning initiatives within organisations and have a passion to support colleagues to embed learning and grow in their role.
- Good knowledge of learning theories, and experience of applying these within the organisational context.
- Experience of delivering learning initiatives to individuals and groups at all levels of an organisation.
- Experience of establishing a range of employee voice channels, and ability to evaluate findings.
- Excellent communication skills, both verbal and written, able to influence and engage a range of stakeholders.
- Commitment to your own personal development and learning.
Occupational Requirement (OR): As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
- Active membership of local church congregation.
- An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
We help Christians be the best stewards of the resources God gives them



The client requests no contact from agencies or media sales.
Supporter Engagement Executive
CONTRACT: Permanent, Full Time (35 hours per week)
ORGANISATION: Royal Life Saving Society UK (RLSS UK)
DEPARTMENT: Income Generation and Engagement
LOCATION: Based at RLSS UK Head Office, Worcester
(minimum 3-days per week at Head Office)
REPORTS TO: Director of Income Generation and Engagement
SALARY: £27,308.00 (Grade E)
ABOUT RLSS UK
The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision; communities free from drowning.
JOB PURPOSE
The Supporter Engagement Executive will act as a central point of contact for all RLSS UK supporters across every fundraising income stream, ensuring they receive a warm, knowledgeable and professional experience whether they’re looking to find out more about RLSS UK, taking part in an activity, or choosing to donate.
You will play a key role in championing our supporters, helping us understand their needs and continuously improve their experience. By gathering feedback, spotting themes and sharing insights with the wider team, you’ll highlight opportunities and challenges that help shape how we engage with supporters in the future.
KEY TASKS AND RESPONSIBILITIES
- Deliver excellent supporter care, including responding to email, post and telephone enquiries, issuing receipts, and carrying out donor follow‑up.
- Provide warm and consistent stewardship to donors, including personalised contact such as telephone calls, letters, handwritten cards and emails.
- Be the first point of contact for community groups, schools and clubs, offering guidance, support and fundraising materials.
- Support recruitment and stewardship of challenge event participants, ensuring they feel informed, motivated and appreciated.
- Support community fundraisers throughout their activity, providing resources, stewardship and encouragement.
- Record and track community fundraising activity within the CRM.
- Support the development and delivery of supporter journeys, helping ensure communications and touchpoints are timely and engaging.
- Manage stock of supporter materials, including running vests, swim caps, donation buckets and collection tins, ensuring timely fulfilment of requests.
- Assist with the implementation of the new CRM system, including accurate data entry and supporting the wider team during the transition.
- Maintain CRM data to a high standard, including running reports, tagging, updating preferences and ensuring excellent data governance.
- Accurately record donations and supporter correspondence within the CRM system.
- Provide administrative support to the Income Generation team, assisting with general tasks and contributing to the smooth running of fundraising activity.
Other Duties & Responsibilities
- All other duties reasonably associated with your role, as directed by the Line Manager.
- Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
- Demonstrate and uphold the Society’s values and behavioural standards at all times.
- Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes
- Experience of building positive relationships with customers, supporters or donors.
- Excellent written and verbal communication skills, with a polite, confident and professional manner.
- Strong organisational skills with excellent attention to detail.
- Competent IT skills, including confident use of Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems quickly.
- Experience using CRM systems and/or working with customer or supporter data.
- Previous experience in customer service and administration, ideally in a busy environment.
- Ability to manage multiple tasks and priorities in a fast‑paced setting.
- A proactive, enthusiastic approach, with a willingness to take on a variety of duties.
- Ability to work both independently and collaboratively as part of a team.
- Understanding of GDPR and data protection principles, especially in relation to handling supporter information.
- Awareness of the Fundraising Regulator’s Code of Fundraising Practice, or willingness to learn and work in accordance with it.
Desirable Relevant Experience, Skills and/or Aptitudes
- Knowledge and understanding of RLSS UK
- Experience working or volunteering in a charity or fundraising environment.
- Experience engaging with community groups, schools or volunteers.
- Experience of applying data protection principles in a previous role.
- Experience of working in line with charity sector standards or compliance frameworks.
- Understanding of supporter stewardship or supporter journeys.
WHAT RLSS UK CAN OFFER YOU
RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -
- Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
- Private Medical Scheme*
- Enhanced Society Sick Pay*
- Eye Care*
- Employee Assistance Programme via Health Assured
- Life Assurance Scheme
- Howdens Sports Benefits/Perks at Work
- Free RLSS UK Membership
- Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
- Free on-site parking when working from HQ
- Company Events and more!
*Subject to eligibility criteria
YOUR APPLICATION
Please send your CV and a Cover Letter outlining why you should join our Income Generation and Engagement team
Closing Date – 5.00pm, Wednesday 4th March 2026
Interview Date – Thursday 12th March 2026, at our Worcester Head Office (subject to change)
Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.
RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
It is our vision to have nations without drowning where everyone can safely enjoy being in, on or near water.
The client requests no contact from agencies or media sales.
Funders In Good was founded to support Muslim donors in the UK who want to achieve strategic, long-term impact but lack the capacity, connections, or expertise to give effectively. We provide tailored financial grants and strategic support to social ventures serving Islam and Muslims, helping them scale, strengthen systems, and increase long-term impact. Our focus is on ventures and leaders contributing to a society where commitment to God flourishes.
Since 2021, we have grown from nine seed funders to over 130 members in our invitation-only Funder Network. Members contribute financially and through skills, receive quarterly progress reports, access events, and connect with other funders. This network is part of our wider community, which includes our team and the ventures we back.
As Funder Development Manager, you will shape this network by developing a compelling value proposition, building acquisition pipelines, nurturing funders, and curating engagement programs that deepen alignment with our mission. Success relies on both fundraising expertise and emotional intelligence: you will build trust with a diverse range of donors and philanthropists, navigating conversations about values, faith, impact, and community with warmth and confidence.
This senior, outward-facing role carries responsibility for income generation, stewardship, and relationship-building.
Please read the JD to find out more, application deadline is midnight 8th March 2026.
The client requests no contact from agencies or media sales.
Governance Manager
Hours: Part-Time, 3 days per week, 0.6 FTE
Contract: 12-month FTC
Salary: £50,000 per annum, pro rata
Location: King’s Cross, London
Who are we?
Art Fund is the national fundraising charity for art. With over 142,000 members, we are leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK.
We work closely with a network of 900 museums and respond to their needs and aspirations. We're excited to see how they want to develop: to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities. With the support of over 140,000 members who buy a National Art Pass, patrons, and donors we can provide grants, encourage visiting and advocate for museums' essential role and value.
We have diversity, inclusion, and sustainability central to our thinking and the opportunity to be a force for good, galvanise support and help change things for the better inspires our team.
The role
Founded in 1903, Art Fund is a registered charity governed by a Royal Charter that was granted in 1928.
We are seeking a part-time Governance Manager to manage Board and Committee meetings, the recruitment and induction of new Trustees, and to provide governance support and guidance to the Chair, Trustees, Director and senior staff. Working with our legal advisor and other senior staff, the role will ensure Art Fund upholds good governance practices and provides all support necessary to Trustees to enable them to discharge their legal responsibilities.
Our charter and bye-laws were amended in 2024 following a detailed review, and Board and Committee terms of reference updated in 2025. In the coming year we need to review our current governance policies and practice against the updated Charity Governance Code, identifying any gaps, and implementing any agreed actions to strengthen governance in line the updated Code. This role will also play a key supporting role in the development of Art Fund’s new strategy for 2027-2031, including co-ordinating Board input, synthesising feedback, and ensuring strategic discussions are well-evidenced and clearly documented.
This role would suit a dedicated charity professional with experience of governance and working with Boards of Trustees, ideally gained in at least two other settings, who is looking to make a real difference to governance policy and practice within an organisation.
Key Employee Benefits
- Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
- Free National Art Pass (NAP) – for yourself and another person of your choice.
- Free Entry to Exhibitions
- Life Assurance – cover for up to three times your basic salary.
- Season Ticket Loan
- Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.
Closing deadline: 23.59pm on 8 March 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.
We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.
Non-UK nationals will require current and valid permission to work in the UK.
Please note that any suspected use of AI in relation to answering sift questions will be marked down.
No agencies please.
Salary: £42,850–£47,130 per year
Location: London – hybrid (three days a week in the office)
Contract: Permanent
Working pattern: 9-day fortnight
This role offers the chance to shape and grow an international organisation’s institutional funding portfolio at a pivotal moment in its mission to accelerate climate action. You will build relationships with major donors, lead the development of high-value proposals, and help secure the support needed to deliver programmes that reduce global emissions. If you enjoy turning ideas into fundable projects and working collaboratively across teams, this role will give you scope to make a real impact.
The role
You will develop and manage relationships with government agencies and foundations, identifying opportunities that align with organisational strategy. You’ll lead the full proposal process — from shaping concepts and coordinating colleagues to writing persuasive six- and seven-figure bids.
You will also manage a diverse funding pipeline, support high-quality donor reporting, and help strengthen internal processes that support donor compliance and bid development.
What we’re looking for
- Significant experience securing institutional or government funding
- Strong understanding of European institutional donors
- Excellent bid-writing ability and clear, confident communication
- Strong numeracy and ability to design and interpret complex budgets
- Good understanding of monitoring and evaluation approaches
- A collaborative, organised and solutions-focused approach
What we offer
- Permanent role with a 9-day fortnight working pattern
- 25 days’ holiday plus public holidays and three additional Christmas closure days
- 10% employer pension contribution
- Health cash plan and private medical insurance (after probation)
- Enhanced family-friendly policies
- Monthly wellbeing allowance and Headspace membership
- Paid volunteering leave, moving-house leave and life assurance
- E-bike and bike loan schemes, and season-ticket loans
- Learning and development opportunities
Our commitment
We welcome applicants from all backgrounds, perspectives and experiences.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Shop Manager
Job reference: REQ004613
Fixed term for 3 months with possibility of an extension.
Starting full-time salary £23,581.58 a year (£12.96 per hour).
Aylesbury, Bucks HP20 1SE
Make a real difference to the lives of disabled people
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
The role
35 hours a week. Fixed-term contract for an initial period of three months, with the possibility of extension.
Scope's Aylesbury shop - 38 High Street, Aylesbury, HP20 1SE
As Temporary Shop Manager of Scope’s Aylesbury shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different
In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:
· Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
· Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms
· Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team
· Work collaboratively with the Assistant Shop Manager
About you
As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career.
To be successful in this role, you will :
· Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
· Commercially aware and able to spot opportunities
· Be able to lead and support people
· Customer-focused, with a can-do attitude
· A team player with strong work ethic
· Accurate and detail-oriented
· IT literate and numeracy skills
Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.
We welcome applications from people with lived experience of disability and from all backgrounds.
We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver an Equal Future for disabled people and their families.
Shop hours
Scope shops are open every day. Some weekend and Bank Holiday cover is needed.
Full-time: 35 hours per week, five days out of seven
Part-time: Weekly hours on a seven-day rota
Additional Information
In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.
You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.
Anonymised applications
We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Our promise to disabled people
We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.
As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).
If you need any changes or support during the recruitment process, please email us via our website.
Important to know
You must meet all the essential requirements listed in the job description.
If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.
Equality, Diversity and Inclusion
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 35 days annual leave
· flexible working (where we can)
· company pension
· excellent training and career development
· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
How to apply
Please visit our website via the link and apply online.
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Wednesday 4 March 2026.
Job Purpose
This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:
1. Build Regular Giving – retain and maximise value from the regular giving base
2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.
3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.
The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.
You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.
You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.
This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.
Key Responsibilities
Strategic Campaign Leadership
- Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
- Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
- Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
- Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
- Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.
Budget Ownership & Performance Monitoring
- Take full responsibility for retention and legacy budget management, income forecasting and cost control.
- Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
- Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.
Line Management
- Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
- Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
- Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
- Provide strategic and operational direction to external agencies or freelancers working on retention projects.
Agency & Partner Management
- Manage day-to-day relationships with external fundraising and creative partners.
- Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
- Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
- Negotiate contracts and hold suppliers accountable for delivery and performance.
Cross-Team and Market Integration
- Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
- Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
- Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
- Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
- Work closely to ensure all digital communications are aligned and support the retention strategy
- Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.
Compliance, Risk & Best Practice
- Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
- Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
- Keep up to date with sector trends, innovations and benchmarks to maintain best practice.
Person specification
Essential Experience
- Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
- Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
- Experience managing external agencies and suppliers to high performance standards.
- Strong background in regular giving retention.
- Demonstrable experience managing and reporting on retention budgets.
Skills & Attributes
- Strategic thinker with excellent campaign planning and execution skills.
- Highly numerate and confident using data for decision-making and optimisation.
- Strong project and stakeholder management abilities.
- Proactive, self-starting approach with high levels of ownership and accountability.
- Excellent communication and interpersonal skills, able to represent the organisation externally.
Desirable
- Understanding of retention and supporter journey optimisation.
- Familiarity with CRM, Dot digital and data system Donorfy.
- Experience with Power BI or other reporting tools.
First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
Please provide clear evidence in your cover letter of your experience and achievements, including income performance results. We are particularly interested in your expertise in developing supporter journeys and delivering successful multichannel campaigns across both mail and digital platforms. Additionally, please demonstrate your commitment to the sector.
The client requests no contact from agencies or media sales.
About Us
Established in 2002, Greenhouse Sports is a youth charity specifically using sport to support social change. Sport is our hook to engage young people and one of the vehicles through which we support youth development. But our purpose is not to create elite athletes or address physical inactivity. Rather, we create opportunities for young people to recognise their strengths and develop the skills they need to thrive both now and in the future.
We work across London, Portsmouth, and Leicester, specifically in areas of high deprivation. We embed evidence-based positive youth development programmes into primary and secondary schools. These programmes are delivered by our trusted, high-quality coach-mentors who deliver year-round to ensure that young people have ongoing access to sport, mentoring, enrichment, and employability activities. The result of this work is that every year, Greenhouse Sports support over 9,000 young people to attend school more often, improve their wellbeing, and raise their aspirations, transforming life chances in the communities that need us the most.
The Opportunity
This opportunity is like finding a needle in haystack. Seriously.
Our team is compact. There’s one spot opening for someone who can help take us to the next level. Someone who won’t tire of seeing and feeling the impact we have on children’s lives every day. Someone who is bubbling with ideas and wants the freedom (and plenty of support and connections) to make them a reality. Someone who’ll be energised by the variety of the role week in, week out. One minute you’ll find yourself sharpening the storytelling around our latest research, the next you’ll be on the sports court with young people and a national broadcaster.
The Role
The Marketing & Communications Manager at Greenhouse Sports is a senior role – we need to amplify our voice, reach new audiences and generate new channels of support. You’ll bring a critical approach to our every move, whilst getting on and making things happen to take Greenhouse forward.
It’s ideal for someone who thrives at the intersection of strategic communications, brand stewardship, storytelling, influence-building and campaign leadership.
All Greenhouse Sports employees are provided with comprehensive Continuous Professional Development support and are expected to commit fully to Greenhouse's Safeguarding & Child Protection policy.
Application Deadline: Friday 13 March at 23:59hrs
Please ensure you have provided both your CV and Cover Letter to support your application.
Interviews will take place in person on the 18th or 20th of March, with second stage interviews taking place in person w/c 23rd March
Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.
Helping young people succeed through sport and team spirit
The client requests no contact from agencies or media sales.
You will be part of a warm, supportive and forward-thinking community dedicated to nurturing young people academically, emotionally and spiritually. Seeking an ambitious, relationship-driven Development Manager to lead and grow our fundraising, community engagement, and alumni relations activity across our family of schools. This is an exciting opportunity to join a values-led educational trust and play a strategic role in supporting life-changing bursaries, major development projects, and the flourishing of our parent and alumni communities. Working closely with the COO, Heads, Governors, and our dedicated volunteer networks, you will champion a culture of philanthropy, belonging, and long-term support for our schools.
As Development Manager, you will:
Lead the Fundraising Strategy - Design and deliver a long-term fundraising strategy, with a particular focus on bursaries and capital projects
Build and nurture relationships with donors and prospects
Develop a strong, sustainable donor pipeline
Monitor fundraising performance and share regular progress updates with senior leaders.
Line manage the Development Assistant
Grow Our Alumni & Parent Communities
Create a vibrant alumni programme shaped around events, storytelling, and engagement opportunities
Oversee alumni data management and ensure GDPR compliance
Coordinate high-quality alumni communications, reunions, and digital content
Support & Empower Volunteers
Act as the main liaison for parent-led groups, providing guidance and partnership
Support community events such as fairs, auctions, uniform sales and fundraising initiatives
Deliver Inspiring Communications & Events
Work with Marketing to champion development of stories across digital and print channels
Produce engaging content that demonstrates the impact of giving
Plan and deliver stewardship and cultivation events, including receptions, legacy gatherings and giving campaigns.
Oversee development administration, correspondence, databases, and budgets
Travel is required one day a week to their other site in surrey
About You
Proven success in fundraising, development, alumni relations or stakeholder engagement
Exceptional interpersonal and relationship-building skills
Strong written and verbal communication, including ability to create persuasive content
Experience managing multiple projects strategically and efficiently
Confident using CRM systems and working with donor/alumni data
Experience leading or mentoring staff
A proactive, collaborative approach with the ability to work independently
Experience working with senior leadership or major donors
Knowledge of GDPR and charity sector compliance
Understanding of donor stewardship, major gifts or planned giving
If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience. Please do feel free to get in contact to discuss this role in detail or if you have any queries.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Harris Hill are delighted to be working with a fantastic charity to recruit for the Relationship Manager in order to help manage various diverse and exciting accounts within the charity.
In this key position, you will manage a diverse portfolio of high-value donors and collective fund accounts, overseeing financial administration, client communications, and compliance. You’ll play a crucial role in ensuring funds are distributed efficiently and effectively to charities and social enterprises worldwide.
As a Relationship Manager you will:
- Manage and nurture relationships with High-Net-Worth donors and collective fund clients.
- Administer client finances including bookkeeping, reconciliation, cash flow, payments, and donation reporting.
- Ensure compliance with UK charity law and regulatory requirements.
- Liaise with clients, intermediaries, grantees, and third-party service providers.
- Support external communications, events, and networking to grow the organisation’s profile.
- Maintain office systems and provide administrative support as needed.
To be successful, you must have experience:
- Experienced in delivering exceptional service to HNW/UHNW individuals, with a genuine passion for philanthropy.
- Knowledgeable about the charity sector and grant making processes.
- Detail oriented with strong analytical and compliance skills.
- An excellent communicator, confident in both verbal and written forms.
- Organised, proactive, and able to manage multiple priorities in a fast paced environment.
- Skilled in Microsoft Office and comfortable working with sensitive data.
- A collaborative team player with a positive attitude and eagerness to learn.
Salary: Starting salary £35,000- £40,000
Contract type:Full-time, permanent
Location- London, hybrid working
Closing date: On rolling basis
Interview: TBC
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Senior Fundraising Manager (Major Giving)
Salary£49,321.55 per annum
LocationLondon/Hybrid
Weekly Hours35
The Vacancy
Job Title: Senior Fundraising Manager (Major Giving)
Location: London/Hybrid
Salary: £49,321.55 per annum
Weekly Hours: 35
Reference: YMC1095733
We seek a strategic and relationship-driven Philanthropy fundraising professional with a passion for making a difference to young people’s lives. If you thrive on securing transformational gifts and building meaningful connections with high-value donors, then YMCA England & Wales has an incredible opportunity for you to shape and lead our Major Giving programme as our new Senior Fundraising Manager (Major Giving).
About YMCA England & Wales
YMCA England & Wales supports 83 local YMCAs, advocating for vulnerable young people by providing essential building blocks for a better life—like a safe home, guidance, friendship, and employment skills. We are committed to ensuring fairness and opportunity for all, and through our collective voice, we influence national policy and media to improve the lives of young people across the country.
Fundraising at YMCA England & Wales has three pillars:
- Fundraising for distribution through initiatives such as our RoomSponsor programme and national partnerships
- Fundraise to support YMCAs and fund our policy, campaign and research work, which changes the lives of young people
- Help YMCAs fundraise themselves by providing assets, propositions, and advice for local fundraisers.
The Role
As Senior Fundraising Manager (Major Giving), you will lead the development and implementation of an ambitious new Major Giving strategy to secure and maximise funds from high-net-worth individuals. Your focus will be on nurturing relationships with existing donors while identifying and engaging new prospects, driving initiatives including Giving Circles and Development Boards.
You will work closely with senior leadership, Trustees, and key stakeholders to craft compelling cases for support, aligning with YMCA’s ambitious new housing strategy and broader organisational goals.
Key Responsibilities
- Manage and grow a portfolio of major donors, developing tailored engagement strategies to inspire long-term support.
- Plan and execute donor stewardship activities, including bespoke events, face-to-face meetings, and personalised communications.
- Work with senior leadership and Trustees to build strong relationships with philanthropists and high-value supporters.
- Develop and deliver compelling proposals, impact reports, and updates to donors.
- Identify and research prospective major donors, developing strategies to engage them effectively.
- Implement YMCA’s ambitious Major Giving Strategy which projects an ever more important focus for this area.
- Oversee the Major Giving income and expenditure budget, providing accurate forecasts and performance reports.
- Collaborate with colleagues across fundraising teams to align strategies and maximise income opportunities.
- Ensure robust data management within the CRM database, adhering to GDPR and best practices.
- Work cross-functionally to develop new fundraising products and giving opportunities, ensuring high-value philanthropy is embedded across the organisation.
About You
We are looking for a highly motivated, strategic, and personable fundraising professional with a proven track record of securing major gifts. You will be confident in building relationships with high-net-worth individuals and passionate about delivering exceptional donor experiences.
You will have:
- Significant experience in major donor fundraising, with a track record of securing five- and six-figure gifts.
- Excellent relationship management skills, with the ability to engage and influence high-value supporters.
- Strong strategic thinking and planning skills, with experience in developing and implementing fundraising strategies.
- Exceptional communication and presentation skills, with the ability to create compelling cases for support.
- Budget management and forecasting experience, with a focus on data-driven decision-making.
- Experience working with senior stakeholders, including Trustees and senior leadership teams.
- Knowledge of philanthropy trends, donor motivations, and fundraising best practices.
Why Join Us?
- Be part of an ambitious and growing fundraising team, with the opportunity to shape and lead YMCA’s major donor programme.
- Work for a charity that makes a real difference in the lives of young people and communities across England & Wales.
- Enjoy a collaborative and supportive work environment, where your contributions are valued and celebrated.
- Competitive salary and benefits package, with opportunities for professional development.
If you are passionate about philanthropy and have the skills and experience to drive major donor fundraising at YMCA England & Wales, we would love to hear from you!
To apply: please submit your CV and a cover letter outlining your suitability for the role
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Development Manager (Islamic College)
Location/Salary/Contract: Cambridge (in-person), with flexibility for hybrid working where appropriate | Full-time, permanent | £43,000-£48,000 (dependent on experience)
The Opportunity
A Cambridge-based education and research institution, rooted in the Islamic tradition, is seeking a Development Manager to lead fundraising and donor engagement. This is a central role in building long-term sustainability, securing philanthropic income and strengthening relationships with supporters to underpin teaching, research and public programmes.
Key Responsibilities
· Lead delivery of the fundraising and donor engagement strategy, meeting agreed income targets.
· Cultivate, steward and grow relationships with donors, partners and prospects, building a healthy pipeline.
· Develop compelling cases for support, donor proposals and stewardship reporting.
· Plan and deliver fundraising campaigns and appeals across individual giving and related income streams.
· Oversee donor data management, reporting and compliance, including the donor database and processes.
· Provide regular performance reporting and insight to the Senior Leadership Team.
· Line manage the Communications function, ensuring priorities and content support fundraising and engagement objectives across public-facing and digital channels.
The Candidate
· Proven experience in development/fundraising, with a track record of securing philanthropic income and stewarding donors.
· Confident building relationships with senior stakeholders and communicating effectively with diverse supporters.
· Strong writing skills, able to produce persuasive cases for support, proposals and clear reporting.
· Experience planning and delivering campaigns and appeals, using data to guide priorities and activity.
· Comfortable managing a development function end-to-end, including pipeline management and database oversight.
· People management experience (or readiness to step into it), with sound judgement and a collaborative approach.
How to Apply
If you feel like you meet the requirements listed above, please apply immediately. Alternatively, please contact Syed at Civitas Recruitment for an initial discussion.
Shop Manager
Service: Relate at Family Action
Location: Warwick
Hours: 37.5 hours per week (full-time)
Salary: £13.10 per hour
Contract type: Permanent
We are looking for a talented Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.
Who we are
Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.
Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.
We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Shop Managers, supported by Assistant Shop Managers/Sessional Workers (Retail Assistants) and our amazing Shop Volunteers.
What are we looking for?
• Charity retail experience preferred
• Experience of customer care
• High levels of organisational skills
• Highly focussed on maximising sales
• An eye for detail
• A sound track record in achieving targets and delivering success
You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.
The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.
What will we offer you?
We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.
Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
To Apply:
· Click the ‘Apply’ link below and fill out our digital application form
· Closing Date: Thursday 26th February 2026
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.