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Top job
caba, Rugby, Warwickshire (Hybrid)
£42,750 - £47,250 per year
Exciting opportunity for someone with extensive management and leadership experience.
Posted 1 day ago
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Page 5 of 42
Rugby, Warwickshire (Hybrid)
£42,750 - £47,250 per year
Full-time
Permanent
Job description

caba’s purpose

as an occupational charity, caba helps the ICAEW community thrive by equipping individuals with the practical, emotional, or digital tools to manage whatever’s in front of them, from everyday situations to exceptional life-changing circumstances.

our vision is that everyone in the ICAEW community can fully participate in life. 

your role at caba

to manage the delivery of high-quality, person centred and responsive direct support services through the provision of advice, advocacy, support and guidance to service users based around the specific needs presented and/or holistically identified in the UK and overseas to ensure support services continuously evolves to meet the needs of our community, enhancing the service user experience

your key responsibilities:

support services

  1. manage the day-to-day operations of support services, maintaining high standards of conduct, performance, case management, competence and ethics at all times, developing KPI’s and wider metrics to steer future support activity
  2. investigate and gather information about complaints from service users, resolving issues where possible or escalating them to the Head of Support Services to enable appropriate decisions to be made.
  3. ensure our direct support continuously evolves to meet the needs of our community and enhances the user experience, encouraging multiple support interactions with caba but delivering one consistent experience in order to improve community engagement and learning
  4. act as the safeguarding deputy lead, ensuring that the team have adequate training, and all safeguarding procedures are adhered to and reported on so our support can be delivered safely and confidently
  5. support the Head of Support Services to ensure all relevant policies and procedures are up to date, adhered to and reported against to deliver an excellent and compliant service; including FCA in relation to debt advice and financial aid, and ensure our grants processes and policies are followed at all times
  6. undertake effective budgetary control, forecasting and management of direct support expenditure to derive best value and impact

people management

  1. have oversight and understanding of caba’s operational plan, liaising with colleagues, outlining challenges for caba and making operational recommendations
  2. liaise and collaborate with teams to ensure plans and activities are for the good of the organisation and our community, promoting and encouraging effective team working

case management

  1. managing own caseload, particularly taking on complex cases, and undertaking activities in line with the support officer job description when necessary.
  2. support the team by conducting technical supervision and case reviews in ensuring cases are reflected upon and improvements made
  3. maintain high levels of case management and data quality, by undertaking regular case reviews and identifying where improvements are needed, compiling reports as required by the leadership team and executive board

 to be successful, you’ll have:

  • quality assurance practices, including technical case reviews of the team to embed continuous improvements in service delivery
  • contemporary digital and personalised support service frameworks and models 
  • latest trends and practice in health and social care
  • latest, relevant legislation relating to welfare benefits, housing, debt
  • applied safeguarding, confidentiality and data protection practices and policies
  • proven operational and management skills, being able to coach and develop people to help them achieve their best, empowering and motivating others to improve performance and achieve positive outcomes against organisational and personal goals
  • excellent communication skills with an ability to work collaboratively across the organisation, engaging with people of all levels, gaining buy-in and an ability to deliver on joint initiatives
  • highly organised with an ability to lead on multiple initiatives with conflicting deadlines  
  • ability to think creatively and solve problems, approaching tasks with curiosity – reflecting, adapting and identifying implications for support and the organisation as a whole. 
  • Extensive management and leadership experience
  • demonstrable experience of working in similar sized charity or third sector organisation
  • demonstrable experience of delivering safe and effective person-centred support informed by a needs based approach
  • demonstrable experience of delivering digital and personalised support provision, applying service plans to meet emerging needs whilst increasing service quality, accessibility and performance
  • demonstratable experience of working within safeguarding and case management informed practices
  • demonstrable experience of using and developing a CRM to manage processes, cases and workflow 
  • demonstrable experience of sound budgetary management, cost analyses and forecasting that enable a retention of services for our community 

 why caba?

You’ll enjoy up to 10% pension contributions, private medical insurance, income protection insurance and a generous holiday allowance of 25 days per annum, plus bank holidays.

We work in a flexible hybrid model - one that creates the opportunity to work in your own way from home, but also provides a great opportunity to collaborate with our colleagues at our office. We have varied working patterns so we’re open to talking about any flexible working arrangements that could work for you.

Interested?

Take a look at the job description for further details. Applying is simple - send your CV and cover letter, along with our short application form, which shows us that you can make a success of the role. If you have links to any of your work, we’d love to see it - simply put them at the bottom of your application form.

If you want to become part of a welcoming, inclusive organisation that values your ideas and input, we want to hear from you.

If you have any questions about the role, please contact Ola Opoosun, Head of Support Services for an informal discussion.

**Your appointment is subject to an Enhanced Disclosure and Barring Service (DBS) check

Deadline for applications: 10th June 2024

Interview date: First Interviews via Teams to be held on 17 June 2024. If successful, Second Interviews to be held in Rugby office 24 and 25 June 2024.

Posted by
Posted on: 24 May 2024
Closing date: 10 June 2024 at 15:33
Tags: Management,Support Worker

The client requests no contact from agencies or media sales.