Support Worker

The role of the Support Officer within the Money Advice Team is to support clients who contact the office by email or telephone, offering them initial advice and support with welfare benefits, money management and emergency food, and referring to other organisations.  In addition, the role involves general administrative tasks such as responding to emails and messages, creating client records, and arranging appointments with Advisers.  

Responsibilities and Duties 

Advice work and support 

• Triage people referred to the foodbank via Scottish Welfare Fund, and those who contact EFP directly, including information gathering, benefit checks, referrals for energy support and emergency food 

• Signpost people to external agencies and partner organisations 

• Create client records using Advice Pro, including verifying client information for accuracy and make amendments when necessary, ensuring people are aware of how their data is stored and used (GDPR) 

• Form completion with clients – for example Social Welfare Fund crisis and community grants 

• Attend training relevant to the post 

Admin support 

• Create debt packs to be sent to people, including creating template letters and ensuring documents are accurate and up to date and completion of income and expenditure forms 

• Scan and record letters received for advisers ensuring information is stored securely on Advice Pro  

• Take minutes at team meetings 

• Collate statistical data  

• Collate case studies of client success stories 

Other duties 

• Adhere to the policies and procedures of Edinburgh Food Project 

• Any other reasonable tasks as requested by the senior management team